Company_Name: Dr. Robert J Smyth, MD
Contact: Doris
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: Back Office
DateServiceReq: 04/10/2010
CompleteDate: 04/17/2010
Starttime: 1:30 pm
FinishTime: 3:-- pm
ServicePerformed1: Replaced defective modem. Test all ok.
ServicePerformed2: THERE IS NO DIALTONE FROM THE PHONELINE. TESTED THE MODEM USING THE INTERNET PHONELINE AND IT WORKS OK. nEED TO CONTACT CINCINNATI BELL FOR REPAIR TO THE LINE.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Hayes V.90 External Voice Fax Modem - $ 79.99
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.154.102
Remote User: sarge7
Date: 17 Apr 2010
Time: 14:52:34

ServiceReqd

Replace defective modem

TechNotes


Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Denise-Home PC
DateServiceReq: 04/07/2010
CompleteDate: 04/07/2010
Starttime: 2:00 pm
FinishTime: 4:30 pm
ServicePerformed1: The USB cord came loose on the external backup drive. Tested all ok. Started a Full backup.
ServicePerformed2: Replaced the CPU and case cooling fans. Tested all ok.
ServicePerformed3: Reconnected the HP Photosmart printer. Tested all printers OK.
ServicePerformed4: Removed the REG Sweep software from computer. This software has been starting to corrupt files on other computers this is installed on.
Part1: Qty-01: Socket 775 CPU Cooling Fan Unit.
Part4:
Part2: Qty-01: Case Cooling Fan.
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 5.75
CustSig: Signature On File
Remote Name: 65.185.10.60
Remote User: sarge7
Date: 07 Apr 2010
Time: 16:29:03

ServiceReqd

Cooling fans are loud. Check error msgs on backup.

TechNotes


Company_Name: Dr. Michael Rousseau
Contact: Mike
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI
DateServiceReq: 01/19/2010
CompleteDate: 01/21/2010
Starttime: 10:00am
FinishTime: 3:00pm
ServicePerformed1: I was able to troubleshoot the basement PC's connectivity problem and determined the cable had a loose wire. Replaced cable. He requested a new monitor so I picked a new Acer 19" up.
ServicePerformed2: Ran virus scan on Sony PC. Found ~30 different ones. Removed them all.
ServicePerformed3: Connected the wiring upstairs and replaced the old wallplate with a 2 hole one. Working perfectly.
ServicePerformed4:
Part1: 1 x Acer 19" LCD Monitor @ 119.99
Part4:
Part2: 1 x 2 hole wallplates (5pk) @ 9.99
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 6.00
CustSig: Signature On File
Remote Name: 74.136.161.129
Remote User: trevor
Date: 21 Jan 2010
Time: 16:13:42

ServiceReqd

Virus issues + install rj45 walljack for networking.

TechNotes

He wanted to upgrade his ram on the basement PC.


Company_Name: Dr. Michael Rousseau
Contact: Mike
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI
DateServiceReq: 01/19/2010
CompleteDate: 01/21/2010
Starttime: 10:00am
FinishTime: 3:00pm
ServicePerformed1: I was able to troubleshoot the basement pc
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 74.136.161.129
Remote User: trevor
Date: 21 Jan 2010
Time: 16:08:54

ServiceReqd

Virus issues + install rj45 walljack for networking.

TechNotes


Company_Name: Dr. Robert J Smyth, MD
Contact: Doris
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 12/23/2009
CompleteDate: 12/28/2009
Starttime: 8:00 pm
FinishTime: 10:30 pm
ServicePerformed1: Removed the Lemark printer setup and all programs from the front computer. Reinstalled the Lemark Printer with DRIVERS ONLY. The Lemark installs, as a default, all of its network monitoring tools and other non-essential programs which interferes with this type of network. Tested network and printer OK.
ServicePerformed2: Reconfigured the DSL Firewall router for the PC Anwhere. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 3.5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.154.102
Remote User: sarge7
Date: 28 Dec 2009
Time: 22:34:51

ServiceReqd

Network not functioning.

TechNotes

I'll test the PC Anywhere when I get back to my office tonight.


Company_Name: Ohio Tax Service
Contact: Debi
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-
DateServiceReq: 12/01/2009
CompleteDate: 12/01/2009
Starttime: 2:30pm
FinishTime: 6:30pm
ServicePerformed1: Computer in front of Debi's had auto updates auto install, took it to manually install.
ServicePerformed2: Computer in rear room was having major issues. Did a repair with the XP disc, remapped the drives to the server.
ServicePerformed3: Installed PC anywhere on Debi's laptop, was able to connect from laptop to her desktop.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours: 4.00
CustSig: Signature On File
Remote Name: 74.136.161.129
Remote User: trevor
Date: 01 Dec 2009
Time: 19:34:11

ServiceReqd

PC anywhere on debi, misc. computer problems.

TechNotes

Did not touch the PCs they wanted to get rid of.


Company_Name: Dr. Robert J Smyth, MD
Contact: Doris
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Printer
DateServiceReq: 12/01/2009
CompleteDate: 12/01/2009
Starttime: 1:00pm
FinishTime: 2:30pm
ServicePerformed1: Changed option on the lexmark properties to print directly.
ServicePerformed2: Word 95 was messing up when she wanted to print certain pages, upgraded to 2000.
ServicePerformed3: Dr Smyth's pc lost sound but I was able get it back before I left by changing volume settings.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
Remote Name: 70.61.156.251
Remote User: trevor
Date: 01 Dec 2009
Time: 15:04:23

ServiceReqd

Printer wasn't properly printing.

TechNotes

Might need new speakers for dr smyth.


Company_Name: AB Deburring Co.
Contact: Dale
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Dale
DateServiceReq: 11/26/2009
CompleteDate: 11/30/2009
Starttime: 12:45 pm
FinishTime: 12:45 pm
ServicePerformed1: Installed new 500gb HDD. Installed Fresh Windows XP Professional. Tested all ok.
ServicePerformed2: Installed the Symantec Antivirus End point. Tested all ok. Installed the Quckbooks Enterprise ED. Performed ALL Intuit Updates. Completed in 7 minutes. Completed without error.
ServicePerformed3: Delivered and setup pc at Dale's office desk. Installed all printers. Tested all ok. Reinstalled the Adobe Acrobat Standard ED. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 17.45
CustSig: Signature On File
Remote Name: 199.6.44.245
Remote User: sarge7
Date: 30 Nov 2009
Time: 12:47:06

ServiceReqd

Revamp entire computer.

TechNotes

Only install the Antivirus program. Will install the Ad-Aware after the "Beta" testing is done.


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-DennisLaptop
DateServiceReq: 11/19/2009
CompleteDate: 11/21/2009
Starttime: 2:00pm
FinishTime: 9:00pm
ServicePerformed1: When I first started the laptop I could get past the windows loading screen but it error'd out with the following message: "lsass.exe application error the application failed to initialize properly" Also mentioned something about dnsapi.dll was missing. So I booted up via a bootdisk (first ran many scans through the disc and removed ~50 infections) and was able to replace the dnsapi.dll with a clean XP file from another PC.
ServicePerformed2: I noticed after a few reboots that it took awhile to load explorer so I looked to see what was running and noticed PhotoshopElementsDeviceConnect.exe was hogging resources, so after reading up I noticed that it was interfering with Norton products for some users. Removed the product.
ServicePerformed3: I then noticed Norton was out of date and seemed to be disabled by the infections. I used norton removal tool to get rid of old Norton products (I was getting errors that it couldn't shutdown Symantec event service), Sucessful. I then tried to install Endpoint which failed after many attempts (Symantec Service Framework has encountered a problem) which caused the install to roll back. Was able to block the trojan.banker via malwarebytes autoprotect (after windows update). Was then able to complete the Endpoint install.
ServicePerformed4: Scanning with Endpoint during the night and morning tomorrow to make sure it's gone. I will make another work order if any problems arise.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 7.00
CustSig: Signature On File
Remote Name: 74.136.161.129
Remote User: trevor
Date: 20 Nov 2009
Time: 01:15:35

ServiceReqd

Had problems booting into windows due to infections.

TechNotes


Company_Name: Ohio Tax Service
Contact: Leanne
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI
DateServiceReq: 11/19/2009
CompleteDate: 11/20/2009
Starttime: 10:00am
FinishTime: 12:00pm
ServicePerformed1: First I looked at the PC that was having the CD-ROM problem, noticed that the 4pin-sata adaptor + sata cables were removed.
ServicePerformed2: Went to microcenter picked up adaptor and reconnected the drive. I then found the hardware and make sure it was accessible.
ServicePerformed3: The other PC with the wireless problems was a simple fix, I connected a ps mouse/keyboard and logged in. I then connected the USB device and let it find each HIC compatible device. Installed the drivers and both worked right away.
ServicePerformed4: The back office PC was having issues with it saying Windows not vaild but I could not replicate the problem.
Part1: SATA Power Adapator @ $2.99
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
Remote Name: 74.136.161.129
Remote User: trevor
Date: 20 Nov 2009
Time: 00:23:37

ServiceReqd

Wireless keyboard/mouse wouldn't connect, cd-rom wasn't being detected.

TechNotes


Company_Name: AB Deburring Co.
Contact: dale
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: stidale
DateServiceReq: 11/11/2009
CompleteDate: 11/11/2009
Starttime: 12:00
FinishTime: 3:00
ServicePerformed1: found a service running called p2p server disabled it and system hangups stopped.
ServicePerformed2: scanned with endpoint mabam no bugs.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3
CustSig: Signature On File
Remote Name: 206.53.157.140
Remote User: trevor
Date: 11 Nov 2009
Time: 15:41:17

ServiceReqd

System having issues

TechNotes


Company_Name: New / Unlisted--->
Contact: Fou
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Fou
DateServiceReq: 11/10/2009
CompleteDate: 11/10/2009
Starttime: 1:00pm
FinishTime: 1:15pm
ServicePerformed1: Updated adobe products to latest. Fixed the attachment issues. Changed font settings in outlook and made it default.
ServicePerformed2: Recieved check from Fou for Sarge.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: .15
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 208.102.244.83
Remote User: trevor
Date: 10 Nov 2009
Time: 13:17:03

ServiceReqd

Email problems, attachment problems.

TechNotes


Company_Name: AB Deburring Co.
Contact: dale
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: stidale
DateServiceReq: 11/09/2009
CompleteDate: 11/09/2009
Starttime: 3:00pm
FinishTime: 4:30pm
ServicePerformed1: installed ad-aware, malware started in safe mode, ran scans sound ~2k worth of infections.
ServicePerformed2: removed all, restarted works great.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
Remote Name: 206.53.153.142
Remote User: trevor
Date: 09 Nov 2009
Time: 16:32:29

ServiceReqd

Remove virii

TechNotes


Company_Name: AB Deburring Co.
Contact: Lorraine
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Lorraine
DateServiceReq: 10/13/2009
CompleteDate: 10/13/2009
Starttime: 12:30am
FinishTime: 2:30pm
ServicePerformed1: Reset onboard network card to default settings using the ntsh winsock reset. No luck.
ServicePerformed2: Hooked laptop up to current network connection, assigned IP was able to connect no problem.
ServicePerformed3: Took other network card out of the old machine, installed in new machine. Set ip 192.168.100.37 worked perfectly.
ServicePerformed4: No sign of viriuses.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.0
CustSig: Signature On File
Remote Name: 199.6.44.251
Remote User: trevor
Date: 13 Oct 2009
Time: 14:31:42

ServiceReqd

Could not connect to network.

TechNotes


Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Laptop
DateServiceReq: 09/26/2009
CompleteDate: 09/28/2009
Starttime: 2:30 pm
FinishTime: 5:00 pm
ServicePerformed1: Manually removed the hackerware. Installed new version of the Symantec Antivirus Endpoint Software. Tested all ok.
ServicePerformed2: Installed the newest version of the Ad-Aware Professional Anniversary Edition.
ServicePerformed3: Ran Full Scans from both new software scanners. Removed ALL infected files.
ServicePerformed4:
Part1: Qty-01: Ad-Aware Professional Anniversary Edition - $149.99
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.50
CustSig: Signature On File
Remote Name: 216.68.137.118
Remote User: sarge7
Date: 28 Sep 2009
Time: 16:19:46

ServiceReqd

Infected with Hackerware.

TechNotes


Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Laptop
DateServiceReq: 09/26/2009
CompleteDate: 09/28/2009
Starttime: 2:30 pm
FinishTime: 5:00 pm
ServicePerformed1: Manually removed the hackerware. Installed new version of the Symantec Antivirus Endpoint Software. Tested all ok.
ServicePerformed2: Installed the newest version of the Ad-Aware Professional Anniversary Edition.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 216.68.137.118
Remote User: sarge7
Date: 28 Sep 2009
Time: 16:18:32

ServiceReqd

Infected with Hackerware.

TechNotes


Company_Name: AB Deburring Co.
Contact: Dale
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-DALE
DateServiceReq: 09/03/2009
CompleteDate: 09/03/2009
Starttime: 2:30pm
FinishTime: 5:30pm
ServicePerformed1: Cloned old drive into new PC. Moved Fax Modem to new system. Installed SP3+Updates. 2nd Repaired XP. ALL OK
ServicePerformed2: Had issues with sending fax with Winfax 10.03. One fax became corrupted and would not send.
ServicePerformed3: Installed updates that weren't installed with the inital update and was able to clear that fax and send.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.00
CustSig: Signature On File
Remote Name: 199.6.44.234
Remote User: trevor
Date: 03 Sep 2009
Time: 17:36:08

ServiceReqd

Replace PC/Clone drive to new one.

TechNotes


Company_Name: Georgia Marshall
Contact: Geogria
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Georgia
DateServiceReq: 09/03/2009
CompleteDate: 09/03/2009
Starttime: 10:30am
FinishTime: 11:30am
ServicePerformed1: Cleaned dust from system and replaced old 80mm fan with 120mm fan.
ServicePerformed2: Fixed HP 3030 LJ so she could print to it. Configured server to print backups to HP 3030
ServicePerformed3: Took black PC that was in the daycare to office for sarge to recover data.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 199.6.44.234
Remote User: trevor
Date: 03 Sep 2009
Time: 17:32:20

ServiceReqd

System making loud whiney noises.

TechNotes


Company_Name: Wrap And Send Services
Contact: Kristie
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Kristie
DateServiceReq: 09/01/2009
CompleteDate: 09/01/2009
Starttime: 12:30pm
FinishTime: 1:30pm
ServicePerformed1: Uninstalled IE8, restarted. Reinstalled IE8 and reset it by going to the Advanced tab in options.
ServicePerformed2: Which cleared all addons and anything that would cause conflicts. Been using IE8 for 10 mins no lockup.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
Remote Name: 216.68.137.118
Remote User: trevor
Date: 01 Sep 2009
Time: 13:23:43

ServiceReqd

Internet explorer locked up.

TechNotes


Company_Name: Wrap And Send Services
Contact: Kristie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-900 - Kristie
DateServiceReq: 08/31/2009
CompleteDate: 08/31/2009
Starttime: 6:30 pm
FinishTime: 11:25 PM
ServicePerformed1: Installed replacement 500gb hard drive. Cloned all data from defective drive to new. Completed ok.
ServicePerformed2: Reinstalled Windows XP Pro. Reinstalled Service Pack 3. Reinstalled Symantec Antivirus Corp 10. REMOVED Regsweep and Adware Alert. Tested all ok. Downloaded ALL of the Microsoft Updates. Tested all ok.
ServicePerformed3: Reinstalled the HP Scanner/Printer. Tested all ok. Reinstalled PcAnywhere 12.1 (For Backup Host)
ServicePerformed4: Set Automatic Updates to "Prompt" for install. Reinstalled AdWatch. Tested all ok.
Part1: Qty-01: Seagate 500GB IDE Hard Drive
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 6.25
CustSig: Signature On File
Remote Name: 216.68.137.118
Remote User: sarge7
Date: 31 Aug 2009
Time: 23:20:00

ServiceReqd

60GB Hard drive failing.

TechNotes


Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 08/21/2009
CompleteDate: 08/25/2009
Starttime: 11:30 am
FinishTime: 7:45 pm
ServicePerformed1: Installed replacement printer at Kristie's home. Setup remote printer at Kristie's office. Tested all ok.
ServicePerformed2: Installed Adobe Acrobat 9.0 Standard on Carol's PC. Saved Excel spreadsheet to PDF. Tested all ok. Setup the HP CM2320 Printer/Scanner on Carol's PC. Tested all ok.
ServicePerformed3: Attempted to install the RDP (Micorsoft's Remote Desktop) program on Robyn's PC. RDP will only work on one work station on a network that does not have a Terminal Server License. Installed GotoMyPC on Robyn's PC per Denise. Setup a second computer under the (denise.dehan@wss.cc) account. Installed the Client Software on Robyn's PC. Tested the GotoMyPC on Robyn's. Tested all ok. Setup the remote printing. Tested all ok.
ServicePerformed4: Robyn will call me after her dinner and I'll get her home pc connected to the new service.
Part1: Qty-01: Epson Artisan 800 All-n-One Scanner/Priner/Fax/Copier.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 8.00
CustSig: Signature On File
Remote Name: 216.68.137.118
Remote User: sarge7
Date: 25 Aug 2009
Time: 20:00:10

ServiceReqd

Install replacement printer at Kristie's home. Setup remote printer at Kristie's office. Install Adobe Acrobat 9.0 Standard on Carol's PC. Install GotoMyPC on Robyn's PC.

TechNotes


Company_Name: Ohio Tax Service
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: ALL
DateServiceReq: 08/13/2009
CompleteDate: 08/17/2009
Starttime: 2:30 pm - 08/16/2009
FinishTime: 4:45 am - 08/17/2009
ServicePerformed1: Removed Windows 2008 Standard and install Windows 2003 Standard on the server. Reconfigured ALL users and access rights. Reconfigured network printers.
ServicePerformed2: Reinstalled the Backup System. Setup the Monday thru Sunday Daily Full Backup Schedules. Tested all ok. Ran the Sunday Backup. Backed up ok with printout.
ServicePerformed3: Reconfigured ALL workstations to connect to new OS. Reconfigured the PRO Series Software on ALL workstations. Tested all ok.(except "TAX-2". Needs Windows XP reinstalled.) Reinstalled the Symantec End Point 12 on all workstations. Tested all ok.
ServicePerformed4: Downloaded ALL workstations with Microsoft's Updates. Tested all ok. Copied all previous settings to each workstation. ** Need to comeback this morning to copy the emails from old login to new login. **
Part1: Qty-01 Windows 2003 Server R2 - 10 User CAL
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 14.75
CustSig: Signature On File
Remote Name: 70.61.156.251
Remote User: sarge7
Date: 17 Aug 2009
Time: 04:43:17

ServiceReqd

Remove Windows 2008 Standard and install Windows 2003 Standard

TechNotes

Pro Series works as it is supposed to now. Updated ALL workstations successfully. ** Will be back this morning to copy the emails from old login to new login on all workstations.**


Company_Name: Wrap And Send Services
Contact: Kristie-Home PC
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Kristie
DateServiceReq: 08/05/2009
CompleteDate: 08/06/2009
Starttime: 5:00 pm
FinishTime: 7:30 pm
ServicePerformed1: Manually remove the viruses in the safe-mode.
ServicePerformed2: Unistalled the SAV 10.0. Installed the Symantec Endpoint Antivirus software.
ServicePerformed3: Performed Full Virus Scan. Removed all remaining infected files. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.75
CustSig: Signature On File
Remote Name: 208.102.96.7
Remote User: sarge7
Date: 06 Aug 2009
Time: 19:14:01

ServiceReqd

Cannot remove virus.

TechNotes


Company_Name: Kristie Thornton
Contact: Kristie
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Home
DateServiceReq: 07/08/2009
CompleteDate: 07/09/2009
Starttime: 11:00AM
FinishTime: 3:30PM
ServicePerformed1: On the veralink 327w DSL Box I turned off DHCP, I set the router to Bridge in WAN options. Also turned off firewall and wireless.
ServicePerformed2: Installed new netgear router/firewall. Tested connection. All OK. Set PC IP to 192.168.178.77, set printer to 192.168.178.71
ServicePerformed3: Did second repair function on XP, reinstalled SP3 and updated windows. All OK.
ServicePerformed4: Tested printer, internet, email all working.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.5
CustSig: Signature On File
Remote Name: 216.196.164.163
Remote User: trevor
Date: 09 Jul 2009
Time: 15:22:32

ServiceReqd

Install firewall/router, fix issues with slow loading of the computer and freezes of internet explorer.

TechNotes


Company_Name: Rechtin Heating & Air
Contact: Tom Jr
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Tom
DateServiceReq: 06/18/2009
CompleteDate: 06/19/2009
Starttime: 12:00 pm
FinishTime: 2:30 pm
ServicePerformed1: Removed all infected files manually. Install Symantec Endpoint Client.
ServicePerformed2: Configured to remove all infected programs and files.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.75
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 66.117.231.86
Remote User: sarge7
Date: 19 Jun 2009
Time: 14:25:31

ServiceReqd

Virus Infected.

TechNotes

Will send NSC Contract for 5-Laptops, 12-Desktops 2-Servers- 1-Plotter. Also send quote for the Symantec EndPoint Server 25-User Program. ASAP. NOTE: Will not send bill for the prior service calls and this call if NSC Contract is approved.


Company_Name: Johnson-Nash Metal Product Inc.
Contact: Carol
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Carrie-Server
DateServiceReq: 06/04/2009
CompleteDate: 06/08/2009
Starttime: 12:30 pm
FinishTime: 2:00 pm
ServicePerformed1: Performed manual cleaning of Carrie's PC. Full of dog hair. Tested all ok.
ServicePerformed2: Cleaned the tape drive on server. The read/write heads on the tape drive are worn. Will monitor the backup. If this umit fails again we will need to replace it.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
Remote Name: 216.68.216.26
Remote User: sarge7
Date: 08 Jun 2009
Time: 13:44:28

ServiceReqd

Carrie's PC is making noises from the internal cooling fans. The server's tape backup not working.

TechNotes

Will Send Trevor up to clean the rest of the computers.


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Dennis/Dave
DateServiceReq: 06/04/2009
CompleteDate: 06/04/2009
Starttime: 1:00 pm
FinishTime: 3:30 pm
ServicePerformed1: Reconfigured the Net Use LPT1 on both Dennis and Dave's pc for startup to (persistent:yes). Reconfigured the GearCal.bat files on both pc's. Removed the net use lines from batch.
ServicePerformed2: Fixed the Internet settings on Dave's pc. Internet 8.0 not finished with setup. Tested all ok.
ServicePerformed3: Removed the "Pareto Logic" program from Dennis's pc.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.75
CustSig: Signature On File
Remote Name: 24.172.133.14
Remote User: sarge7
Date: 04 Jun 2009
Time: 15:32:50

ServiceReqd

Fix Gearcal. Dave's Internet.

TechNotes

WHEN USING THE GEARCAL PROGRAM HIT THE (F10) KEY AFTER HITTING THE (P) KEY,TO GET THE PRINTOUT FROM THE PRINTER.


Company_Name: H & S Screw
Contact: Jerry
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-OFC-HM
DateServiceReq: 05/29/2009
CompleteDate: 06/01/2009
Starttime: 2:45 pm
FinishTime: 6:30 pm
ServicePerformed1: Replaced DVD drives on Jerry and Center office. Tested all ok.
ServicePerformed2: Upgraded Jerry's Home pc to Windows XP Pro .Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Windows XP PRO SP-3
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 5.45
CustSig: Signature On File
Remote Name: 65.40.66.166
Remote User: sarge7
Date: 01 Jun 2009
Time: 18:02:17

ServiceReqd

Replace DVD drives on Jerry and Center office. Upgrade Jerry's Home pc to Windows XP Pro

TechNotes


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-WS4
DateServiceReq: 05/28/2009
CompleteDate: 05/29/2009
Starttime: 10:00 am
FinishTime: 2:00 pm
ServicePerformed1: Reinstalled windows into new dir /winxp. Installed drivers etc. All ok.
ServicePerformed2: Installed E2 on user ws4. Placed shortcuts to programs on desktop.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.00
CustSig: Signature On File
Remote Name: 24.172.133.14
Remote User: trevor
Date: 29 May 2009
Time: 13:46:07

ServiceReqd

Reinstalled windows into new dir /winxp

TechNotes

Sarge: Need to configure msdos program for printing and install gearcals.


Company_Name: New / Unlisted--->
Contact: Jim Moses
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-XCUBE
DateServiceReq: 05/28/2009
CompleteDate: 05/28/2009
Starttime: 11:00am
FinishTime: 3:00pm
ServicePerformed1: Replaced bad drive with RMA drive. Installed old software and setup email. All other data was lost.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 4.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 208.102.96.120
Remote User: trevor
Date: 29 May 2009
Time: 11:30:21

ServiceReqd

Harddrive failure.

TechNotes


Company_Name: Respiratory Consultants, Inc.
Contact: Georgia
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI- Michelle
DateServiceReq: 05/26/2009
CompleteDate: 05/26/2009
Starttime: 3:30 pm
FinishTime: 5:00 pm
ServicePerformed1: The 25ft patch cable has short on 3-6. Did not have any replacement plugins. They will purchase a 30ft locally.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: .45
ContractHours: .00
CustSig: Signature On File
Remote Name: 199.6.48.33
Remote User: sarge7
Date: 26 May 2009
Time: 16:59:58

ServiceReqd

No connection to network.

TechNotes


Company_Name: Rechtin Heating & Air
Contact: Tom Goetz
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-TOMGOETZ
DateServiceReq: 05/06/2009
CompleteDate: 05/06/2009
Starttime: 11:33 am
FinishTime: 2:45 pm
ServicePerformed1: Removed viruses from pc. Installed new scanning programs.
ServicePerformed2: Performed all Microsoft updates and downloaded the latest version of IE-8
ServicePerformed3: Tedted all ok
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 66.117.231.86
Remote User: sarge7
Date: 06 May 2009
Time: 14:41:12

ServiceReqd

Internet locks up.

TechNotes


Company_Name: Rechtin Heating & Air
Contact: Tom Goetz
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-TOMGOETZ
DateServiceReq: 05/06/2009
CompleteDate: 05/06/2009
Starttime: 11:33 am
FinishTime: 2:45 pm
ServicePerformed1: Removed vourses from pc. Installed new scanning programs.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 66.117.231.86
Remote User: sarge7
Date: 06 May 2009
Time: 14:39:54

ServiceReqd

Internet locks up.

TechNotes


Company_Name: Rechtin Heating & Air
Contact: Tom Goetz
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-TOMGOETZ
DateServiceReq: 05/06/2009
CompleteDate: 05/06/2009
Starttime: 11:33 am
FinishTime: 2:45 pm
ServicePerformed1: Removed vourses from pc. Installed new scanning programs.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 66.117.231.86
Remote User: sarge7
Date: 06 May 2009
Time: 14:39:53

ServiceReqd

Internet locks up.

TechNotes


Company_Name: Wrap And Send Services
Contact: Kristie
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-KristieHome
DateServiceReq: 05/04/2009
CompleteDate: 05/05/2009
Starttime: 1:00pm
FinishTime: 2:30pm
ServicePerformed1: Upgraded from 2000 to XP Pro. Activated, installed updates, then installed SP3.
ServicePerformed2: Next day I had to reinstall SP3, was corrupt I guess. All OK after 2nd install of SP3.
ServicePerformed3: Installed IE8. Able to connect to Work PC through PCAnywhere.
ServicePerformed4: Moved modem/router from living room to where the PC resides now. Hooked it up directly all OK.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 216.196.167.241
Remote User: trevor
Date: 05 May 2009
Time: 14:42:20

ServiceReqd

Upgraded To XP Pro

TechNotes


Company_Name: AB Deburring Co.
Contact: Lorraine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 04/13/2009
CompleteDate: 04/13/2009
Starttime: 11:30 am
FinishTime: 3:00 pm
ServicePerformed1: Reconfigured Shipping HP4650N Printer. Connected all users to this printer. Tested all ok
ServicePerformed2: Deleted more files from server from the backup scheme. Will monitor tonights backup.
ServicePerformed3: Changed the Proxy server internet port to 81. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.75
CustSig: Signature On File
Remote Name: 199.6.44.226
Remote User: sarge7
Date: 13 Apr 2009
Time: 14:57:19

ServiceReqd

Reconfigure Shipping HP4650N Printer. Connect all users to this printer. Delivered the truessing connectors and a tape gun to the RL5000. Internet connection not working. Backup still requires 2 tapes to finish.

TechNotes

Will order an EXT 1-Terabyte 2-Drive Backup system for the server. No tapes will be needed.


Company_Name: AB Deburring Co.
Contact: Lorraine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 04/13/2009
CompleteDate: 04/13/2009
Starttime: 11:30 am
FinishTime: 3:00 pm
ServicePerformed1: Reconfigured Shipping HP4650N Printer. Connected all users to this printer. Tested all ok
ServicePerformed2: Deleted more files from server from the backup scheme. Will monitor tonights backup.
ServicePerformed3: Changed the Proxy server internet port to 81. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.75
CustSig: Signature On File
Remote Name: 199.6.44.226
Remote User: sarge7
Date: 13 Apr 2009
Time: 14:55:58

ServiceReqd

Reconfigure Shipping HP4650N Printer. Connect all users to this printer. Delivered the truessing connectors and a tape gun to the RL5000. Internet connection not working. Backup still requires 2 tapes to finish.

TechNotes


Company_Name: Wrap And Send Services
Contact: Robyn
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ROBYN
DateServiceReq: 04/09/2009
CompleteDate: 04/09/2009
Starttime: 4:30pm
FinishTime: 6:30pm
ServicePerformed1: Installed MalwareBytes, scanned found 30+ infected mainly all Vundo.H
ServicePerformed2: Quarantined and removed. Restarted, 4 files returned was unable to access safe mode.
ServicePerformed3: Installed ComboFix, ran and removed the remaining pesky bugs.
ServicePerformed4: Reinstalled Adobe Acrobat 7.0STD
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
Remote Name: 216.68.137.118
Remote User: trevor
Date: 09 Apr 2009
Time: 18:17:55

ServiceReqd

Vundo.H and BHO found.

TechNotes

ComboFix is located at: http://www.combofix.org/ Malware Bytes AntiMalware: http://www.malwarebytes.org/ I also installed Hijackthis. Those 3 seem to do the best on Vundo.H


Company_Name: Wrap And Send Services
Contact: Mike
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Sarge
Tech3: Select Tech
SystemNumber: STI-
DateServiceReq: 04/01/2009
CompleteDate: 04/01/2009
Starttime: 9:00am
FinishTime: 11:00am
ServicePerformed1: Ran Ad-Aware 2009 and Regsweep 2009 on both systems. Found few bugs and spyware. Removed. Rescanned all OK
ServicePerformed2: Installed IE8 on both machines. Mike J.'s kept giving data execution prevention errors on opening new tabs and closing.
ServicePerformed3: Uninstalled IE8 and installed IE7. Reinstalled IE8 still recieved problems with DEP.
ServicePerformed4: I then tried to start IE8 with no addons and recieved no DEP error. Defragged both machines.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 75.150.242.209
Remote User: trevor
Date: 02 Apr 2009
Time: 11:28:24

ServiceReqd

Clean up two laptops (mike j. mike e.)

TechNotes

data execution prevention error was being caused by "Sony Browser Search Assistant" in the addons on IE8. Removed via registry search.


Company_Name: Wrap And Send Services
Contact: Mike
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Sarge
Tech3: Select Tech
SystemNumber: STI-
DateServiceReq: 04/01/2009
CompleteDate: 04/01/2009
Starttime: 9:00am
FinishTime: 11:00am
ServicePerformed1: Ran Ad-Aware 2009 and Regsweep 2009 on both systems. Found few bugs and spyware. Removed. Rescanned all OK
ServicePerformed2: Installed IE8 on both machines. Mike J.'s kept giving data execution prevention errors on opening new tabs and closing.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 75.150.242.209
Remote User: trevor
Date: 02 Apr 2009
Time: 11:25:46

ServiceReqd

Clean up two laptops (mike j. mike e.)

TechNotes


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: dennis
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STIdave
DateServiceReq: 05/20/2009
CompleteDate: 05/20/2009
Starttime: 11:30am
FinishTime: 3:00pm
ServicePerformed1: Cloned data from old pc to new temp. system. Repaired then activation failed so I did another repair and it worked.
ServicePerformed2: Reinstalled drivers and reset the ip back.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.00
CustSig: Signature On File
Remote Name: 24.172.133.14
Remote User: trevor
Date: 19 Mar 2009
Time: 13:52:45

ServiceReqd

Clone old drive into new temp system

TechNotes


Company_Name: Johnson-Nash Metal Product Inc.
Contact: Carol
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-DSL
DateServiceReq: 03/19/2009
CompleteDate: 03/19/2009
Starttime: 12:00 pm
FinishTime: 1:00 pm
ServicePerformed1: Re-programmed the Westell 6100 DSL for Bridge Mode Only configuration. tested all ok.
ServicePerformed2: Re-programmed the Netgear Firewall to the Static IP numbers provided by Zoomtown. Tested all ok.
ServicePerformed3: Tested workstations work ok.
ServicePerformed4: Checked the tape backup system. Need replacement drive and tapes.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
Remote Name: 216.68.216.26
Remote User: sarge7
Date: 19 Mar 2009
Time: 12:03:53

ServiceReqd

Re-program the Westell 6100 DSL for Bridge Mode Only configuration.

TechNotes


Company_Name: Ohio Tax Service
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: Pam / TAX5
DateServiceReq: 03/10/2009
CompleteDate: 03/10/2009
Starttime: 11:45 am
FinishTime: 2:30 pm
ServicePerformed1: Had to replace the network card on Pam's pc. Tested all ok
ServicePerformed2: Reinstalled the SP3 on the Tax-5 Pc. Defragged hard drive. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: qty-01: Netgear NIC Card. $24.99
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.75
CustSig: Signature On File
Remote Name: 70.61.156.251
Remote User: sarge7
Date: 11 Mar 2009
Time: 13:24:57

ServiceReqd

Pam's pc no connection to network after power outage. Tax-5 same problem

TechNotes


Company_Name: Brownstown Family Medical
Contact: Phyllis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: Phyllis PC
DateServiceReq: 03/09/2009
CompleteDate: 03/10/2009
Starttime: 12:00 pm
FinishTime: 3:00 pm
ServicePerformed1: Fix activation and reinstalled pcanywhere. Tested with Steve Lohman ok.
ServicePerformed2: Tested the POM "Lightning Bolt" feature. Saved setting tested fine.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 5.5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 173.53.133.200
Remote User: sarge7
Date: 10 Mar 2009
Time: 14:20:04

ServiceReqd

Won't active or send out Electron claims.

TechNotes

NOTE: The hours to billed will all be on the same invoice which will cover the last service call when delivered back PC.


Company_Name: Rechtin Heating & Air
Contact: John
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-JOHN
DateServiceReq: 02/26/2009
CompleteDate: 02/26/2009
Starttime: 3:00pm
FinishTime: 4:00pm
ServicePerformed1: Checked registry found garbage in the /run keys. Vundo installed in several locations in the windows dir as legit looking names. services.exe etc.
ServicePerformed2: Installed MBAM (malwarebytes antimalware), ran 3 scans which cleaned the system of vundo and other downloaded files.
ServicePerformed3: Setup his isoc.net webmail to auto log in again. Changed his password.
ServicePerformed4: Fixed printer issue on Toms PC to print downstairs, IP was configed wrong. Fixed sound issues for Tom JR's PC.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 75.150.242.209
Remote User: trevor
Date: 26 Feb 2009
Time: 18:48:40

ServiceReqd

Clean John's PC of infections.

TechNotes


Company_Name: Dr. David Dollens
Contact: dollen
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: sti-switch
DateServiceReq: 02-24-2009
CompleteDate: 02-24-2009
Starttime: 12:00pm
FinishTime: 12:30pm
ServicePerformed1: replaced netgear switch with new dlink 16 port gigabit
ServicePerformed2: found piece of electrical tape in old switch.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
Remote Name: 209.183.51.17
Remote User: trevor
Date: 24 Feb 2009
Time: 13:04:59

ServiceReqd

Switch was making noise.

TechNotes

Not sure exact price on switch should be $199


Company_Name: Dr. Stephen Curran
Contact: Martha
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ROUTER
DateServiceReq: 02/12/2009
CompleteDate: 02/12/2009
Starttime: 9:30am
FinishTime: 10:00am
ServicePerformed1: Replaced linksys firewall/router with netgear rp614
ServicePerformed2: Set LAN ip to 192.168.100.101 turned dhcp off.
ServicePerformed3: Everyone was able to connect.
ServicePerformed4:
Part1: 1x Netgear RP614 at $47.89
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 75.150.242.209
Remote User: trevor
Date: 12 Feb 2009
Time: 12:41:30

ServiceReqd

Replace router/firewall by the server.

TechNotes


Company_Name: Rechtin Heating & Air
Contact: Tom Goetz
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-TGOETZ
DateServiceReq: 02/11/2008
CompleteDate: 02/11/2008
Starttime: 2:00pm
FinishTime: 6:00pm
ServicePerformed1: Scanned with MalwareBtyes-Antimalware found Vundo.h among other ones that it downloaded.
ServicePerformed2: Attempted removal on quite a few occasions but was unsucessful. I was forced to pull the system and work from home.
ServicePerformed3: I then spent hours on removing every little bug it installed.
ServicePerformed4: I used hijackthis along with malwarebytes to completely remove the bugs. Vundo fix couldn't locate any vundo related files. System will be delivered at 8am.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.00
CustSig: Signature On File
Remote Name: 74.132.77.154
Remote User: trevor
Date: 11 Feb 2009
Time: 21:16:58

ServiceReqd

Infected email attachment system needed heavy cleaning.

TechNotes

C:\WINDOWS\system32\frmwrk32.exe along with C:\WINDOWS\system32\ntdll64.exe seemed to be where my problems were coming from. DialAFix was used to remove the polices created by the frmwrk32 and ntdll64 which removed task manager etc. Also the email was from huxley.com which said the attached file was an application that he has supposedly filled out. Why he opened it if he knew he didn't fill it out is beyond me. Starware reg entries were created.


Company_Name: Control-O-Fax
Contact: Steve
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-VPN
DateServiceReq: 01/20/2009
CompleteDate: 02/04/2009
Starttime: 3:00 pm 01/20/2009
FinishTime: 4:00 PM 02/04/2009
ServicePerformed1: Setup and reconfigured the VPN's for both locations. Tested locally ok.
ServicePerformed2: Tested the connection remotely at the FL with Steve. Tested ok.
ServicePerformed3: Fixed the Network connection problem with Jenny. The jack was disabled. Tested all ok.
ServicePerformed4: Fixed the DOT NetframeWork on the other two workstations.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 15.75
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 70.62.239.106
Remote User: sarge7
Date: 04 Feb 2009
Time: 16:16:31

ServiceReqd

Finish with the VPN install fron CIN to FL.

TechNotes


Company_Name: GVSS
Contact: Nita
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-all
DateServiceReq: 02/02/2009
CompleteDate: 02/02/2009
Starttime: 1:30 pm
FinishTime: 3:30 pm
ServicePerformed1: The drive-0 of the mirrored drives has failed. Booted from the secondary drive.
ServicePerformed2: Initiated the Resync command. It is 45% complete.
ServicePerformed3: Reconfigured the print jobs stuck in the queue. All printing ok. Installed the Symantec Antivirus Client software on this server.
ServicePerformed4: When the resync has completed. They will call me for more instructions.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 74.219.194.109
Remote User: sarge7
Date: 02 Feb 2009
Time: 15:35:07

ServiceReqd

Server keeps rebooting.

TechNotes

If drive - 0 fails again. This drive must be replaced. Call Sarge. I


Company_Name: GVSS
Contact: Nita
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-all
DateServiceReq: 02/02/2009
CompleteDate: 02/02/2009
Starttime: 1:30 pm
FinishTime: 3:30 pm
ServicePerformed1: The drive-0 of the mirrored drives has failed. Booted from the secondary drive.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 74.219.194.109
Remote User: sarge7
Date: 02 Feb 2009
Time: 15:31:06

ServiceReqd

Server keeps rebooting.

TechNotes


Company_Name: Dr. Michael Rousseau
Contact: Mike
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Internet
DateServiceReq: 02/02/2009
CompleteDate: 02/02/2009
Starttime: 1:30pm
FinishTime: 2:30pm
ServicePerformed1: Rebooted router, switch and modem for 1 min.
ServicePerformed2: Chagned DNS servers on each PC to 192.168.0.1
ServicePerformed3: Installed new printer to ip: 192.168.0.21 HP Color LaserJet CP1510. Installed to each PC.
ServicePerformed4: Wireless / LAN computers all connecting to internet.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 98.28.131.242
Remote User: trevor
Date: 02 Feb 2009
Time: 14:53:19

ServiceReqd

Computers unable to connect to internet.

TechNotes


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-1005
DateServiceReq: 01/22/2009
CompleteDate: 01/23/2009
Starttime: 10:00 am
FinishTime: 2:30 pm
ServicePerformed1: Replaced Reva's PC with Upgraded All-N-One PC.
ServicePerformed2: Installed and ran the scan on CADD pc.
ServicePerformed3: Removed old AVG software on Larry's and replace with new.
ServicePerformed4: Fixed the Phone jack for Ext:16.
Part1: QTY-01: See Invoice
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 9.5
CustSig: Signature On File
Remote Name: 199.6.44.232
Remote User: sarge7
Date: 23 Jan 2009
Time: 14:29:58

ServiceReqd

Replace Reva's PC with Upgraded All-N-One PC. Install and run scan on CADD pc. Fix the Phone jack for Ext:16. Remove Old AVG software on Larry's and replace with new.

TechNotes


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-
DateServiceReq: 01/21/2009
CompleteDate: 01/21/2009
Starttime: 5:00
FinishTime: 7:00
ServicePerformed1: Cloned harddrive out of old machine into new cybernet. ALL OK.
ServicePerformed2: Did a repair and installed drivers. ALL OK.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.00
CustSig: Signature On File
Remote Name: 75.150.242.209
Remote User: trevor
Date: 22 Jan 2009
Time: 19:44:44

ServiceReqd

Replace old pc.

TechNotes


Company_Name: New / Unlisted--->
Contact: Kristie Thorton
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-
DateServiceReq: 01/15/2009
CompleteDate: 01/15/2009
Starttime: 2:20
FinishTime: 2:40
ServicePerformed1: Router / Modem needed a reboot to clear whatever problems it was having.
ServicePerformed2: I arrived and was able to connect right away.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.20
CustSig: Signature On File
Remote Name: 216.196.167.241
Remote User: trevor
Date: 14 Jan 2009
Time: 14:59:10

ServiceReqd

Wireless would kick off.

TechNotes


Company_Name: H & S Screw
Contact: Jerry
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Carol
DateServiceReq: 12/22/2008
CompleteDate: 12/23/2008
Starttime: 7:45 am
FinishTime: 11:15 am
ServicePerformed1: Imported ALL contacts and messages from the corrupt Identity Folder to Ner Identity "Main Identity" Folder created.
ServicePerformed2: Setup both Email Accounts. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.75
CustSig: Signature On File
Remote Name: 65.40.66.133
Remote User: sarge7
Date: 23 Dec 2008
Time: 11:25:43

ServiceReqd

Outlook Express Switched Identities to blank.

TechNotes

Need to upgrade the hardware on this Pentium III 866Mhz AOpen AXS3 Motherboard w/512 MB RAM. w/30GB Hard drive. Windows XP Pro SP3. ASAP


Company_Name: Jeff Wyler - Eastgate Body Shop
Contact: Leanne
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 11/21/2008
CompleteDate: 11/21/2008
Starttime: 11:30 am
FinishTime: 12:00 pm
ServicePerformed1: Updated Pathways and Graphics successfuly.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: trevor
Date: 21 Nov 2008
Time: 11:11:18

ServiceReqd

November pathways update.

TechNotes


Company_Name: Dr. Robert J Smyth, MD
Contact: Doris
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 11/18/2008
CompleteDate: 11/19/2008
Starttime: 12:30 pm
FinishTime: 5:30 pm
ServicePerformed1: Manually removed ALL of the "Hacked" false Antivirus programs that were installed . Reinstalled the Symantec AntiVirus 10.4 and installed the Regsweep and AdAware Alert programs to eliminate this problem again.
ServicePerformed2: Tested all ok. Reinstalled then PcAnyhere. Had Doris test all ok. Tested printing ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: RegSweep Single User.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 6.5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.154.102
Remote User: sarge7
Date: 19 Nov 2008
Time: 17:26:22

ServiceReqd

Server is infected with virus. Need to manually remove infections.

TechNotes


Company_Name: Rechtin Heating & Air
Contact: John
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Account
DateServiceReq: 11/18/2008
CompleteDate: 11/18/2008
Starttime: 9:30 am
FinishTime: 10:00 am
ServicePerformed1: Reinstalled the Office 2000 Pro. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: .5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 66.117.231.86
Remote User: sarge7
Date: 18 Nov 2008
Time: 10:13:34

ServiceReqd

Reinstall MS Office 2000 Pro. Not working.

TechNotes


Company_Name: AB Deburring Co.
Contact: Lorraine
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Lorraine
DateServiceReq: 11/14/2008
CompleteDate: 11/14/2008
Starttime: 2:30pm
FinishTime: 4:30pm
ServicePerformed1: Cloned old harddrive into new computer. All OK.
ServicePerformed2: Reinstalled 2000 to update the drivers. All OK.
ServicePerformed3: Upgraded to XP Pro. All OK.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.0
CustSig: Signature On File
Remote Name: 199.6.44.242
Remote User: trevor
Date: 14 Nov 2008
Time: 16:41:12

ServiceReqd

Clone and upgrade to xp.

TechNotes


Company_Name: Control-O-Fax
Contact: Steve
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Wiring
DateServiceReq: 11/14/2008
CompleteDate: 11/14/2008
Starttime: 11:30am
FinishTime: 2:00pm
ServicePerformed1: Ran 8 strands of cat5e cable.
ServicePerformed2: Had to run through doorway because wasn't sure what was inside walls.
ServicePerformed3: Hung phone system also.
ServicePerformed4:
Part1: Clutch Drive Ryhboi Drill ($39.97)
Part4:
Part2: Screws: ($3.70)
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.5
CustSig: Signature On File
Remote Name: 199.6.44.242
Remote User: trevor
Date: 14 Nov 2008
Time: 16:39:06

ServiceReqd

Ran 8 CAT5E cables and hung phone system.

TechNotes

Had to buy a new drill and screws. Clutch Drive Ryhboi ($39.97); Screws: ($3.70)


Company_Name: H & S Screw
Contact: Jerry
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-JerryPC
DateServiceReq: 11/05/2008
CompleteDate: 11/06/2008
Starttime: 3:30 pm
FinishTime: 1:45 pm
ServicePerformed1: Delivered new pc to Jerry's office. Cloned all data to ne pc.
ServicePerformed2: Installed nWindows XP Pro upgrade on pc. Tested all ok.
ServicePerformed3: Installed a Parallel port to USB adapter for HP4200 printer.
ServicePerformed4:
Part1: Qty-01: Invoice#08-110608-1
Part4:
Part2: Qty-01: Parallel to USB Adapter Cable.
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 7.75
CustSig: Signature On File
Remote Name: 65.40.66.133
Remote User: sarge7
Date: 06 Nov 2008
Time: 13:44:20

ServiceReqd

Install new pc.

TechNotes


Company_Name: New / Unlisted--->
Contact: Lisa
New_Unlisted_Customer: Lisa Hilty
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Lisahilty
DateServiceReq: 11/05/2008
CompleteDate: 11/05/2008
Starttime: 11:30am
FinishTime: 5:30pm
ServicePerformed1: Scanned the system found 490 bugs. All were successfully deleted. Rescanned clean.
ServicePerformed2: Reinstalled SP3 in an attempt to repair the slow my computer load time. Did not help.
ServicePerformed3: Reinstalled SAV, Adware Alert and Regsweep. Installed Yahoo Messenger.
ServicePerformed4: Finally found a Dcom error in event log that related to our hang problem. I researched it further and found it had to do with Windows Image Acquisition service. See notes for more information.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 6.00
CustSig: Signature On File
Remote Name: 75.150.242.209
Remote User: trevor
Date: 05 Nov 2008
Time: 17:35:01

ServiceReqd

Running slow, "My Computer" took ages to load.

TechNotes

Exact error in Event Viewer under System: "The server {A1F4E726-8CF1-11D1-BF92-0060081ED811} did not register with DCOM within the required timeout." Searching for the {A1F4E726 string lead me to this website: http://support.microsoft.com/default.aspx?scid=kb;en-us;819017 Also: http://www.tek-tips.com/viewthread.cfm?qid=1071537 Info on above site in case it's taken down: I should note another workaround, which is to remove the DCOM references from the WIA Service. Start, Run, Regedit Locate: HKEY_CLASSES_ROOT\AppID\{A1F4E726-8CF1-11D1-BF92-0060081ED811} HKEY_CLASSES_ROOT\CLSID\{A1F4E726-8CF1-11D1-BF92-0060081ED811} Either export the keys and remove them, or rename the keys by right clicking, Rename,and add something like a '@' symbol to the beginning of the Name. Reboot. Now set the WIA service to disabled by a Start, Run, services.msc Note setting WIA service to disabled gave me some problems with opening windows. So just delete the 2 registry keys.


Company_Name: Rechtin Heating & Air
Contact: Tom
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-AccountPC
DateServiceReq: 11/04/2008
CompleteDate: 11/04/2008
Starttime: 12:30 pm
FinishTime: 1:30 pm
ServicePerformed1: The problem was with the server. Reconfigured the installed protocols on server tested all ok.
ServicePerformed2: Reconfigured the Account pc. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 66.117.231.86
Remote User: sarge7
Date: 04 Nov 2008
Time: 13:27:46

ServiceReqd

Not connected to local network.

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Trevor
Tech3: Select Tech
SystemNumber: STI-Jodie PC
DateServiceReq: 10/22/2008
CompleteDate: 10/23/2008
Starttime: 11:00 am-10/22/2008
FinishTime: 1:45 pm-10/23/2008
ServicePerformed1: Replaced failing 80GB hard drive with 250GB hard drive. Cloned all data from bad drive. Tested all ok.
ServicePerformed2: Reinstalled the Windows 2000 Pro OS due to damaged files. Tested all ok. Reinstalled the Symantec Antivirus Client from 9.0 to 10.1. Tested all ok.
ServicePerformed3: Scanned and removed several dozen infected files.
ServicePerformed4: Delivered computer back to Jodie's office. Installed the pc to neywork. Reconfigured the Netware Client. Tested all ok.
Part1: Qty-01: Maxtor 250 GB SATA HDD.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 10.75
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 23 Oct 2008
Time: 14:02:30

ServiceReqd

Jodie's pc has boot fatal error.

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Leanne
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 10/22/2008
CompleteDate: 10/22/2008
Starttime: 11:30 am
FinishTime: 12:00 pm
ServicePerformed1: Updated Pathways and Graphics successfuly.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.50
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: trevor
Date: 22 Oct 2008
Time: 11:54:19

ServiceReqd

Pathways update.

TechNotes


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Dennis
DateServiceReq: 10/21/2008
CompleteDate: 10/21/2008
Starttime: 11:30 am
FinishTime: 2:30 pm
ServicePerformed1: The "Protective Storage System Provider" subkey is corrupt.
ServicePerformed2: goto (http://support.microsoft.com/kb/290684) for directions to remove the subkey folders.
ServicePerformed3: Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.75
CustSig: Signature On File
Remote Name: 199.6.44.237
Remote User: sarge7
Date: 21 Oct 2008
Time: 14:24:57

ServiceReqd

Outlook Express and Microsoft Outlook will not save passwords.

TechNotes


Company_Name: Parktown Cooperative Homes, Inc.
Contact: Angela
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Angela-PC
DateServiceReq: 10/20/2008
CompleteDate: 10/20/2008
Starttime: 1:00 pm
FinishTime: 2:00 pm
ServicePerformed1: Reconfigured the Outlook Express program per Angela settings. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 216.68.153.150
Remote User: sarge7
Date: 20 Oct 2008
Time: 14:04:23

ServiceReqd

Outlook Express program not working correctly

TechNotes

NOTE: Charges include trip charge.


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 10/15/2008
CompleteDate: 10/15/2008
Starttime: 4:30 pm
FinishTime: 5:00 pm
ServicePerformed1: Updated Pathways and Grahpics Sucessfully.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: trevor
Date: 15 Oct 2008
Time: 16:57:12

ServiceReqd

Pathways upgdate.

TechNotes


Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Denise-Home PC
DateServiceReq: 10/08/2008
CompleteDate: 10/09/2008
Starttime: 4:30 pm - 10/08/2008
FinishTime: 9:15 pm - 10/09/2008
ServicePerformed1: Replaced defective 40 GB hard drive with 500 GB hard drive. Cloned all data over to new drive.
ServicePerformed2: Data is corrupt. Pulled to shop for extended repair. Pull drive and ran antivirus scan on clean pc. Removed 898 infected files.
ServicePerformed3: Reinstalled the Windows XP Pro. Tested all ok. Reinstalled the Antivirus, AdwareAlert programs. Tested all ok.
ServicePerformed4: Reconfigured the External TB Hard Drive Backup Storage unit. Tested all ok.
Part1: Qty-01: WD 1TB External Backup RAID Drive.
Part4:
Part2: Qty-01: WD 500GB SATA Hard Drive
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 19.75
CustSig: Signature On File
Remote Name: 24.165.118.212
Remote User: sarge7
Date: 09 Oct 2008
Time: 21:19:55

ServiceReqd

Delivered Repaired PC.

TechNotes

Will also check to see if Kristie's APC UPS is in.


Company_Name: Dr. David Dollens
Contact: David Dollens
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Back PC
DateServiceReq: 10/03/2008
CompleteDate: 10/05/2008
Starttime: 3:30 pm
FinishTime: 4:45 pm
ServicePerformed1: Performed cleaning maintenance to computer. Removed the CPU cooling assy. Cleaned and reinstalled.
ServicePerformed2: Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.5
ContractHours: 0.0
CustSig: Signature On File
Remote Name: 72.4.91.55
Remote User: sarge7
Date: 06 Oct 2008
Time: 16:24:57

ServiceReqd

CPU overheat alarm sounding.

TechNotes


Company_Name: Johnson-Nash Metal Product Inc.
Contact: Carol
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-E2XP-Print
DateServiceReq: 10/02/2008
CompleteDate: 10/02/2008
Starttime: 1:00 pm
FinishTime: 2:45 pm
ServicePerformed1: Downloaded the "WRKSET70.exe from E-2.
ServicePerformed2: Deleted the C:\windows\system32\crpe32.dll. Rean the WRKSET70.exe. Set the e2logo.bpm association to the Paint prog.
ServicePerformed3: merged the e2logo.reg.Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
Remote Name: 199.6.50.150
Remote User: sarge7
Date: 02 Oct 2008
Time: 14:40:45

ServiceReqd

E2 "No Default Printer" after XP Pro upgrade.

TechNotes


Company_Name: Johnson-Nash Metal Product Inc.
Contact: Carol
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Software
DateServiceReq: 09/12/2008
CompleteDate: 09/30/2008
Starttime: 9:00 am
FinishTime: 1:45 pm
ServicePerformed1: Setup replacement computer at Carol's Desk. Cloned ALL data from existing pc. Reinstalled Windows XP Pro. Reinstalled ALL drivers and updates. Tested all ok.
ServicePerformed2: Installed Peachtree Complete Accounting 2009 on Carol's PC. Registered this version to company.
ServicePerformed3: Installed replacement UPS on Internet and Phone System. Tested all ok.
ServicePerformed4:
Part1: Qty-01: STI-Carol Pc. Will send Invoice.
Part4:
Part2: Qty-01: Peachtree Complete 2009 Accounting Software
Part5:
Part3: Qty-01: APC UPS 350 Battery Backup.
Part6:
BillableHours: 0.00
ContractHours: 12.75
CustSig: Signature On File
Remote Name: 199.6.50.150
Remote User: sarge7
Date: 30 Sep 2008
Time: 13:38:19

ServiceReqd

Setup Replacement computer at Carol's Desk. Install Peachtree Complete Accounting 2009 on Carol's PC. Install replacement UPS on Internet and Phone System.

TechNotes


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ws4
DateServiceReq: 09/25/2008
CompleteDate: 09/30/2008
Starttime: 4:30 pm
FinishTime: 9:15 am
ServicePerformed1: Replaced the motherboard, CPU and memory. Reinstalled the Windows XP Pro OS,
ServicePerformed2: Tested all ok. Performed ALL of the latest Microsoft updates. Installed the Windows Service Pack 3.
ServicePerformed3: Re-Installed the Symantec Antivirus Corp ED and installed the AdWare Alerter/ Regsweep program.
ServicePerformed4: Scanned and found 137 infected files. Tested all ok.
Part1: Qty-01: PIV Intel motherboard.
Part4:
Part2: Qty-02: 1gb DDR memory
Part5:
Part3: Qty-01: 3.20Ghz Intel CPU.
Part6:
BillableHours: 0.00
ContractHours: 9.75
CustSig: Signature On File
Remote Name: 199.6.44.222
Remote User: sarge7
Date: 30 Sep 2008
Time: 08:58:21

ServiceReqd

Motherboard failing on WS4

TechNotes


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ws4
DateServiceReq: 09/25/2008
CompleteDate: 09/30/2008
Starttime: 4:30 pm
FinishTime: 9:15 am
ServicePerformed1: Replaced the motherboard. CPU and memory
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 199.6.44.222
Remote User: sarge7
Date: 30 Sep 2008
Time: 08:53:44

ServiceReqd

Motherboard failing on WS4

TechNotes


Company_Name: AB Deburring Co.
Contact: Rob / Shipping
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-LABEL
DateServiceReq: 09/29/2008
CompleteDate: 09/29/2008
Starttime: 3:00 pm
FinishTime: 4:00 pm
ServicePerformed1: Downloaded the latest firmware and printer drivers. Installed drivers.
ServicePerformed2: Tested printer ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
Remote Name: 199.6.44.193
Remote User: sarge7
Date: 29 Sep 2008
Time: 16:04:13

ServiceReqd

Zebra LP2844 not printing correctly

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike/Jodie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 09/23/2008
CompleteDate: 09/29/2008
Starttime: 1:30 pm
FinishTime: 2:15 pm
ServicePerformed1: Performed Sept Pathways updates with graphics. All tested ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 29 Sep 2008
Time: 14:30:28

ServiceReqd

Pathways Update

TechNotes


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 09/19/2008
CompleteDate: 09/26/2008
Starttime: 11:30 am
FinishTime: 4:00 pm
ServicePerformed1: Moved server rack into new office. Ran network cable from the hub to the new office. Tested all ok.
ServicePerformed2: Move printer to Dennis's desk. Will configure when Dennis's pc get's in.
ServicePerformed3: Tested all of the workstations. All test ok.
ServicePerformed4: Pulled the shop pc to office to replace motherboard.
Part1: Qty-03 Face Plates 2-port
Part4:
Part2: Qty-08 RJ-45 ends
Part5:
Part3: Qty-04 Cat-5e jacks
Part6:
BillableHours: 0.00
ContractHours: 5.75
CustSig: Signature On File
Remote Name: 199.6.44.174
Remote User: sarge7
Date: 26 Sep 2008
Time: 16:18:02

ServiceReqd

Move server and workstations to other office. Re-wire network.

TechNotes


Company_Name: AB Deburring Co.
Contact: Ed
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-EDLAPTOP
DateServiceReq: 09/22/2008
CompleteDate: 09/22/2008
Starttime: 2:00pm
FinishTime: 6:00pm
ServicePerformed1: Laptop crashed, tried to perform chkdsk, failed at 35% each time.
ServicePerformed2: Cloned old 40gb harddrive to new 160gb harddrive. Preformed chkdsk /r /p after the clone which fixed the problems.
ServicePerformed3: I was able to put the new drive in boot up into 2000 with no errors. Left it on for the night to test stability.
ServicePerformed4: Left Ed a voicemail telling him laptop was ready for pickup Tuesday morning.
Part1: 1 x 160gb WD Scorpio ($89.99)
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.00
CustSig: Signature On File
Remote Name: 75.150.242.209
Remote User: trevor
Date: 22 Sep 2008
Time: 18:36:12

ServiceReqd

Laptop crashed needed repair.

TechNotes


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 09/19/2008
CompleteDate: 09/22/2008
Starttime: 4:30 pm - 09/19/2008
FinishTime: 1:00 pm - 09/22/2008
ServicePerformed1: Delivered and setup repaired Server. Tested all ok. Remapped printer and workstation network drives.
ServicePerformed2: Performed the Pathways Aug and Sept 2008 DVD Updates. Completed without error.
ServicePerformed3: Reconfigured the tape backup schedule. Tested all ok.
ServicePerformed4:
Part1: Qty-01: See Invoice#: 08-09218-1
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 7.9
ContractHours: 2.5
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 22 Sep 2008
Time: 13:13:33

ServiceReqd

Re-install Repaired server.

TechNotes

Tapes are on order. Will sent when we receive them.


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 09/19/2008
CompleteDate: 09/22/2008
Starttime: 4:30 pm - 09/19/2008
FinishTime: 1:00 pm - 09/22/2008
ServicePerformed1: Delivered and setup repaired Server. Tested all ok. Remapped printer and workstation network drives.
ServicePerformed2: Performed the Pathways Aug and Sept 2008 DVD Updates. Completed without error.
ServicePerformed3: Reconfigured the tape backup schedule. Tesyed all ok.
ServicePerformed4:
Part1: Qty-01: See Invoice#: 08-09218-1
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 7.9
ContractHours: 2.5
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 22 Sep 2008
Time: 13:12:59

ServiceReqd

Re-install Repaired server.

TechNotes

Tapes are on order. Will sent when we receive them.


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 09/19/2008
CompleteDate: 09/19/2008
Starttime: 1:00 pm
FinishTime: 2:10 pm
ServicePerformed1: The motherboard and network interface card have been scorched by some type of power surge through the NIC card.
ServicePerformed2: Pulled unit to shop for repair.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 19 Sep 2008
Time: 14:26:11

ServiceReqd

Server has no power.

TechNotes

Will bring back 09/22/2008 by 8:00 am


Company_Name: Rechtin Heating & Air
Contact: Tom
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 09/09/2008
CompleteDate: 09/09/2008
Starttime: 3:15 pm
FinishTime: 3:30 pm
ServicePerformed1: Manually set the Default file paths in Excel and tge MSWord programs in the Windows registry.
ServicePerformed2: Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.25
CustSig: Signature On File
Remote Name: 66.117.231.86
Remote User: sarge7
Date: 09 Sep 2008
Time: 15:44:32

ServiceReqd

Excel Drive mapping not connecting.

TechNotes


Company_Name: Buy Products Recycling
Contact: Shawn
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-HP7580
DateServiceReq: 09/04/2008
CompleteDate: 09/04/2008
Starttime: 2:00 pm
FinishTime: 3:45 pm
ServicePerformed1: Downloaded the latest driver from HP. Manually deleted the existing HP program.
ServicePerformed2: Installed new drivers. This printer needs to have a USB cable to perform the initial drivers. Then the Network install can be performed after the program is installed.
ServicePerformed3: Will find a USB cable to continue. NOTE: The Printer and Fax portion of this unit work ok. The Scanner will not.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 04 Sep 2008
Time: 16:02:20

ServiceReqd

Lost connection to printer

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike/Jodie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Trevor
Tech3: Select Tech
SystemNumber: STI-Pathways-UPS
DateServiceReq: 09/03/2008
CompleteDate: 09/03/2008
Starttime: 10:00 am
FinishTime: 11:30 am
ServicePerformed1: Performed PCERegFix.exe then DbRepair.exe * Run the second one 4-Times. Tested all ok.
ServicePerformed2: Replaced defective UPS with APC 1500XS UPS. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: QTY-01: APC UPS-1500XS
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.75
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 03 Sep 2008
Time: 11:15:38

ServiceReqd

Pathways will not create new files. UPS has failed on Server.

TechNotes


Company_Name: American Compressed Steel/Brokerage
Contact: Christine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Printer
DateServiceReq: 08/29/2008
CompleteDate: 09/02/2008
Starttime: 3:30 pm - 08/29/2008
FinishTime: 1:45 pm - 09/02/2008
ServicePerformed1: Delivered and setup repaired HP Laserjet 2430N Printer. Tested all ok
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: QTY-01: See Invoice for parts.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 5.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 02 Sep 2008
Time: 13:51:28

ServiceReqd

Deliver and setup repaired HP Laserjet 2430N Printer

TechNotes


Company_Name: American Compressed Steel
Contact: Rudy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Rudy
DateServiceReq: 08/29/2008
CompleteDate: 08/29/2008
Starttime: 12:00 pm
FinishTime: 12:45 pm
ServicePerformed1: Removed the Express Maintenance from the startup folder. This will stop the program from automatically starting up in the morning with the other programs.
ServicePerformed2: I'll have Rudy just start the program from his desktop after his other programs have completed there startup.
ServicePerformed3: Will monitor the workstation from here.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 29 Aug 2008
Time: 12:53:49

ServiceReqd

Express Maintenance slow start in the morning.

TechNotes


Company_Name: American Compressed Steel/Brokerage
Contact: Christine / Bruce
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Christine
DateServiceReq: 08/29/2008
CompleteDate: 08/29/2008
Starttime: 10:15 am
FinishTime: 11:55 am
ServicePerformed1: The fuser assembly on the HP2430 Laser printer has a melting gear on the fuser. Needs to be replace.
ServicePerformed2: Setup Christine's HP 6122 Deskjet printer to be shared on the network. Set Lina's pc to print to Christine's printer. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 29 Aug 2008
Time: 12:01:49

ServiceReqd

Laser printer making clicking noise. Set Christine's HP6122 to be shared on network.

TechNotes

Will order the Fuser assy today for Saturday delivery. Will have printer by Tuesday barring any delivery delay


Company_Name: American Compressed Steel/Brokerage
Contact: Christine / Bruce
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Christine
DateServiceReq: 08/29/2008
CompleteDate: 08/29/2008
Starttime: 10:15 am
FinishTime: 11:55 am
ServicePerformed1: The fuser assembly on the HP2430 Laser printer has a melting gear on the fuser. Needs to be replace.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 29 Aug 2008
Time: 11:59:50

ServiceReqd

Laser printer making clicking noise. Set Christine's HP6122 to be shared on network.

TechNotes


Company_Name: AB Deburring Co.
Contact: Gary
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-GARY
DateServiceReq: 08/27/2008
CompleteDate: 08/27/2008
Starttime: 9:30am
FinishTime: 10:30am
ServicePerformed1: Installed new system for gary. Checked printers, internet, network drives etc. All OK.
ServicePerformed2: Had to buy new usb cable for printer.
ServicePerformed3:
ServicePerformed4:
Part1: 1 x USB A/V Cable ($33.91)
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.50
CustSig: Signature On File
Remote Name: 199.6.44.216
Remote User: trevor
Date: 27 Aug 2008
Time: 10:48:41

ServiceReqd

Install new system.

TechNotes


Company_Name: Buy Products Recycling
Contact: Shawn
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ATMCV
DateServiceReq: 08/23/2008
CompleteDate: 08/24/2008
Starttime: 12:30 pm - 08/23/200
FinishTime: 7:30 pm - 08/24/2008
ServicePerformed1: Installed Video Surveillance IP Cameras inside the ATM Kiosk and a covert camera inside of the ATM unit on the top display assy. Install the IP Video Servers and assigned them default IP #'s. Met with Burke inside of the warehouse and told him that the cameras were installed. He said he will have his guys call me to get them connected to the Fredrick Steel Video system.
ServicePerformed2: Moved the ATM Server to the National Training Center. Reconfigured the server and ATM network settings. Switched the cat-5 network connection to the fiber optic setup. Tested all ok.
ServicePerformed3: Went to the Call Center and setup the TConnect to communicate with the ATM. Tested all ok. Went back to BPR and reconfigured Shawn's touchscreen system's RIMAS and the ATM Interface. Tested all ok.
ServicePerformed4: Performed a test transaction in RIMAS under the Shawn Test Account for $2.00. Went to the ATM and withdrew the $2.00 and the ATM captured the ATM # 397. Will give the $2.00 to Shawn in the afternoon.
Part1: Qty-01: Invoice for the ATM IP Video Surveillance
Part4:
Part2: Qty-01: Netgear Firewall Router.
Part5:
Part3:
Part6:
BillableHours: See Invoice BPR
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 75.149.194.209
Remote User: sarge7
Date: 24 Aug 2008
Time: 19:24:32

ServiceReqd

Install Video Surveillance on ina ATM. Move the ATM Server to the National Training Center.

TechNotes


Company_Name: New / Unlisted--->
Contact: Racheal
New_Unlisted_Customer: Feys
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI - FEY
DateServiceReq: 08/20/2008
CompleteDate: 08/21/2008
Starttime: 5:00pm
FinishTime: 6:30pm
ServicePerformed1: Picked up system on 8/20/2008 and found it had a dying harddrive. Picked up drive 8/21/2008. Cloned the old to the new All OK
ServicePerformed2: Installed new DVD burner and insignia speaker set. All OK
ServicePerformed3: Downloaded Songs from IPOD to computer.
ServicePerformed4:
Part1: 1 x Insignia 2.1 speaker set (39.99)
Part4:
Part2: 1 x Sony DVDR burner (54.99)
Part5:
Part3: 1 x WD 160 gb hdd ( )
Part6:
BillableHours: 1.50
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 72.49.128.52
Remote User: trevor
Date: 22 Aug 2008
Time: 18:32:44

ServiceReqd

Windows would not boot up.

TechNotes


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 08/22/2008
CompleteDate: 08/22/2008
Starttime: 12:00 pm
FinishTime: 1:30 pm
ServicePerformed1: Installed network Switch in Sandy's office for the Fiber Optic.
ServicePerformed2: Installed PcAnywhere on both Shawn's PC and laptop to connect to the ATMCV Server.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.25
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 22 Aug 2008
Time: 13:26:37

ServiceReqd

Install network Switch in Sandy's office. Install PcAnywhere on both Shawn's PC and laptop

TechNotes


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Trevor
Tech3: Select Tech
SystemNumber: STI-Server Rack
DateServiceReq: 08/21/2008
CompleteDate: 08/21/2008
Starttime: 12:30 am
FinishTime: 2:00 pm
ServicePerformed1: Removed the Sonicwall for ATM reconfigure. Activated the FiberOptic to Brokerage office. Need to install 4-port Gigabit switch in Sandy's office at the fiber optic box.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 21 Aug 2008
Time: 14:09:56

ServiceReqd

Server Rack needs cleaning. Remove Sonic Wall for ATM Reconfig. Active the Fiber Optic connection to Brokerage

TechNotes

Will setup another cleaning date after hours with Sandy.


Company_Name: American Compressed Steel/Brokerage
Contact: Chirstine
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI
DateServiceReq: 08/20/2008
CompleteDate: 08/20/2008
Starttime: 12:30pm
FinishTime: 1:00pm
ServicePerformed1: Replaced old APC UPS unit with new APC UPS
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: 1 x APC BACK-UPS XS 1500VA LCD @ $212.99
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours: .30
CustSig: Signature On File
Remote Name: 75.149.194.209
Remote User: trevor
Date: 20 Aug 2008
Time: 14:26:29

ServiceReqd

Replace old UPS Battery Backup.

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Jodie
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 08/18/2008
CompleteDate: 08/18/2008
Starttime: 1:00pm
FinishTime: 1:30pm
ServicePerformed1: Updated Pathways and Grahpics Sucessfully.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.50
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: trevor
Date: 18 Aug 2008
Time: 13:27:49

ServiceReqd

Pathways update.

TechNotes


Company_Name: Rechtin Heating & Air
Contact: Tom G.
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Sarge
Tech3: Select Tech
SystemNumber: HPDJ500
DateServiceReq: 08/14/2008
CompleteDate: 08/14/2008
Starttime: 12:00am
FinishTime: 3:30pm
ServicePerformed1: Installed netgear print server for the plotter. Used IP: 192.168.100.220
ServicePerformed2: Tom's computer refused to print PDF's to the plotter. We reconfigured it with the newer drivers none worked. Also performed Firmware upgrade to Feb 08.
ServicePerformed3: We had to download January version of the HPDJ500 42 driver in order for it print PDF properly.
ServicePerformed4: Was able to print from PDF and CAD.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.00
CustSig: Signature On File
Remote Name: 66.117.231.86
Remote User: trevor
Date: 14 Aug 2008
Time: 15:34:08

ServiceReqd

Wouldn't print PDF, also install print server.

TechNotes

**January Driver Worked: Emailed to trevor @ trevor@sargetec.com **


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer: BPR
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ATMCV
DateServiceReq: 08/08/2008
CompleteDate: 08/08/2008
Starttime: 8:30 am
FinishTime: 1:45 pm
ServicePerformed1: Picked up 1300 $5.00 notes ($6500.00) from Sarge Account ATM CAsh Vault, LLC. - Picked up 1100 $5.00 notes ($5500.00) from ACS ATM Solutions Vault.
ServicePerformed2: 2299 $5.00 notes were currently in the cassette. I counted the amount 4 times. 2299 notes.
ServicePerformed3: Replaced the notes with 2100 $5.00 ATM fit notes(2100 notes MAX will fit). The remaining 199 $5.00 notes were returned to ATM Solutions with the original 1100 $5.00 note. Also I pulled 2 $1.00 notes from the reject bin by accident. so I sent those to ATM Solutions as well.
ServicePerformed4: The total returned to ATM Solutions $5500.00 in $5.00's, $995.00 in $5.00 (overflow notes from ATM), and $2.00 in $1.00's. Total: $6497.00
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 5.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 08 Aug 2008
Time: 13:56:26

ServiceReqd

Perform a money exchange on Cassette "C".

TechNotes

See copies of the printouts attached to this on your desk. I returned 1300 $5.00 notes back into Sarge's ATM Cash Vault account.


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer: BPR
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ATMCV
DateServiceReq: 08/08/2008
CompleteDate: 08/08/2008
Starttime: 8:30 am
FinishTime: 1:45 pm
ServicePerformed1: Picked up 1300 $5.00 notes ($6500.00) from Sarge Account ATM CAsh Vault, LLC. - Picked up 1100 $5.00 notes ($5500.00) from ACS ATM Solutions Vault.
ServicePerformed2: 2299 $5.00 notes were currently in the cassette.
ServicePerformed3: Replaced the notes with 2100 $5.00 ATM fit notes. The remaining 199 $5.00 notes were returned to ATM Solutions with the original 1100 $5.00 note. Also I pulled 2 $1.00 notes from the reject bin by accident. so I sent those to ATM Solutions as well.
ServicePerformed4: The total returned to ATM Solutions $5500.00 in $5.00's, $995.00 in $5.00 (overflow notes from ATM), and $2.00 in $1.00's. Total: $6497.00
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 5.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 08 Aug 2008
Time: 13:53:46

ServiceReqd

Perform a money exchange on Cassette "C".

TechNotes

See copies of the printouts attached to this on your desk. I returned 1300 $5.00 notes back into ATM Cash Vault account.


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer: BPR
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ATMCV
DateServiceReq: 08/08/2008
CompleteDate: 08/08/2008
Starttime: 8:30 am
FinishTime: 1:45 pm
ServicePerformed1: Picked up 1300 $5.00 notes ($6500.00) from Sarge Account ATM CAsh Vault, LLC. - Picked up 1100 $5.00 notes ($5500.00) from ACS ATM Solutions Vault.
ServicePerformed2: 2299 $5.00 notes were currently in the cassette.
ServicePerformed3: Replaced the notes with 2100 $5.00 ATM fit notes. The remaining 199 $5.00 notes were returned to ATM Solutions with the original 1100 $5.00 note. Also I pulled 2 $1.00 notes from the reject bin by accident. so I sent those to ATM Solutions as well.
ServicePerformed4: The total returned to ATM Solutions $5500.00 in $5.00's, $995.00 in $5.00 (overflow notes from ATM), and $2.00 in $1.00's. Total: $6497.00
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 5.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 08 Aug 2008
Time: 13:53:45

ServiceReqd

Perform a money exchange on Cassette "C".

TechNotes

See copies of the printouts attached to this on your desk. I returned 1300 $5.00 notes back into ATM Cash Vault account.


Company_Name: American Compressed Steel
Contact: Rudy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Trevor
Tech3: Select Tech
SystemNumber: STI-ATM
DateServiceReq: 08/07/2008
CompleteDate: 08/07/2008
Starttime: 12:30 pm
FinishTime: 12:55 pm
ServicePerformed1: The USB Cord came loose on the scanner. Tested all ok.
ServicePerformed2: Tested the Express Maintenance Program. Started ok. We will monitor this issue with the slowness on starting the program with Rudy.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .5
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 07 Aug 2008
Time: 13:03:56

ServiceReqd

Rudy's Scanner not working. Express Maintenance Opens slow in the morning.

TechNotes


Company_Name: American Compressed Steel
Contact: Shawn
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Trevor
Tech3: Select Tech
SystemNumber: STI-ATM
DateServiceReq: 08/07/2008
CompleteDate: 08/07/2008
Starttime: 10:00 am
FinishTime: 12:30 pm
ServicePerformed1: Restet the Cassette (D). Tested all ok. Printer the Trial close and reset the Cassette D balance to 2140 Notes.
ServicePerformed2: Changed the Password for Shawn and the ATM Solutions Logins.
ServicePerformed3: Sent the password for ATM Solutions to Paul Scott for his guys. Gave Shawn his paaword and his access to "READ & PRINT" the electronic journal.
ServicePerformed4: Total time resetting the ATM 3 minutes.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 07 Aug 2008
Time: 13:00:33

ServiceReqd

Reset the $1.00 Cassette.

TechNotes


Company_Name: Rechtin Heating & Air
Contact: Judy
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: sti
DateServiceReq: 08/06/2008
CompleteDate: 08/06/2008
Starttime: 2:00pm
FinishTime: 5:00pm
ServicePerformed1: Took note of ip's printers and network drives. I then took the old drive and cloned it into the new one.
ServicePerformed2: Used the repair on the xp disk so it would find the devices. Booted up and installed the device drivers.
ServicePerformed3: Checked and made sure ip's were reset to the old static and drives were there. All OK.
ServicePerformed4:
Part1: 2 x XP Pro Upgrades @ $199.99 (439$ with tax, check receipt)
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.00
CustSig: Signature On File
Remote Name: 66.117.231.86
Remote User: trevor
Date: 06 Aug 2008
Time: 17:12:53

ServiceReqd

Cloned Jkremer and Llong's harddrives into the new computers.

TechNotes


Company_Name: AB Deburring Co.
Contact: Rob
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI
DateServiceReq: 08/05/2008
CompleteDate: 08/05/2008
Starttime: 02:30 pm
FinishTime: 03:00 pm
ServicePerformed1: Replaced Linda's power supply with an older one. Was able to power back on.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
Remote Name: 75.149.194.209
Remote User: trevor
Date: 06 Aug 2008
Time: 09:23:41

ServiceReqd

Power outtage caused issues with workstation pc.

TechNotes


Company_Name: Business Intelligence, Inc.
Contact: Sandy
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: Sandy
DateServiceReq: 08/01/2008
CompleteDate: 08/04/2008
Starttime: 9:00am
FinishTime: 10:30am
ServicePerformed1: Switched pop3 and stmp servers from 192.168.1.1 to mail.bii.cc
ServicePerformed2: Errors ceased and was able to send from my external gmail account to each account. They were able to send / recieve also.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 24.106.76.6
Remote User: trevor
Date: 04 Aug 2008
Time: 10:19:10

ServiceReqd

Outlook message kept timing out.

TechNotes


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: dian
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: Router
DateServiceReq: 07/30/2008
CompleteDate: 07/30/2008
Starttime: 12:00
FinishTime: 12:30
ServicePerformed1: Replaced wireless connection DNS servers from 192.168.1.1 to DNS 1: 74.128.18.100 and DNS 2: 74.128.18.101
ServicePerformed2: Can now connect to sites that were unreachable before.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
Remote Name: 74.129.48.28
Remote User: trevor
Date: 30 Jul 2008
Time: 12:44:54

ServiceReqd

Couldn't access certain webpages nor ping them.

TechNotes


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 07/25/2008
CompleteDate: 07/25/2008
Starttime: 3:00 pm
FinishTime: 7:15 pm
ServicePerformed1: Attempted to perform update. Failed 3 times. Workstaion losing connection to network during update.
ServicePerformed2: Copied the PW_DATA directory from the DVD to the Server. Initiated the update from the server drive. completed without error.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 7.50
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 25 Jul 2008
Time: 19:07:52

ServiceReqd

Pathways update.

TechNotes

Will need to troubleshoot the network cabling and the server nic.


Company_Name: American Compressed Steel
Contact: Pat
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-AcerLaptop
DateServiceReq: 07/24/2008
CompleteDate: 07/25/2008
Starttime: 10:00 am
FinishTime: 10:45 am
ServicePerformed1: The LCD screen had no backlight. The backlight assy is not a separate unit. The entire LCD needs to be replaced.
ServicePerformed2: Unit warranty expired 03/17/2005. Unit is beyond Economical repair.
ServicePerformed3: Will quote a replacement to Sandy today on like laptop from Sony.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
Remote Name: 75.149.194.209
Remote User: sarge7
Date: 25 Jul 2008
Time: 10:51:01

ServiceReqd

Dark Screen

TechNotes

ACER C301XCi SN: LXT280E00140301887M000 WinXPTab. Mfg Date: 01/14/2004


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Jodie
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 07/21/2008
CompleteDate: 07/25/2008
Starttime: 9:00 am
FinishTime: 9:20 am
ServicePerformed1: Updated Pathways and Grahpics Sucessfully.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .20
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: trevor
Date: 25 Jul 2008
Time: 09:24:38

ServiceReqd

Update pathways for July.

TechNotes


Company_Name: American Compressed Steel/Brokerage
Contact: Lina
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-909 (bruce)
DateServiceReq: 07/22/2008
CompleteDate: 07/22/2008
Starttime: 11:30am
FinishTime: 12:00pm
ServicePerformed1: Uninstalled Adware Alert, cleaned temp. internet files. Rebooted.
ServicePerformed2: Downloaded newer version off Adware's site (this seemed to be the fix)
ServicePerformed3: Rebooted, scanned and is working fine.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.50
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: trevor
Date: 22 Jul 2008
Time: 11:59:44

ServiceReqd

Adaware Alert Locked up and gave: Could not download database. Error

TechNotes

Downloading new version off their main site seemed to do the trick. I uninstalled many times and used the one from the CD but no luck.


Company_Name: Johnson-Nash Metal Product Inc.
Contact: Craig
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-CraigLaptop
DateServiceReq: 07/21/2008
CompleteDate: 07/21/2008
Starttime: 11:00am
FinishTime: 3:00pm
ServicePerformed1: Uninstalled old norton antivirus, installed new Norton 2008
ServicePerformed2: Uninstalled Webroot spysweeper. Installed windows update for vista.
ServicePerformed3:
ServicePerformed4:
Part1: Norton Antivirus 2008 (x1) $74.99
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 5.00
CustSig: Signature On File
Remote Name: 96.28.202.40
Remote User: trevor
Date: 21 Jul 2008
Time: 21:31:09

ServiceReqd

Delivered Laptop

TechNotes


Company_Name: Rechtin Heating & Air
Contact: Tom Jr.
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Judy
DateServiceReq: 07/07/2008
CompleteDate: 07/07/2008
Starttime: 10:30am
FinishTime: 11:00am
ServicePerformed1: Removed old PCI cards (Ethernet and Phone) computer was able to boot afterwards.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.50
CustSig: Signature On File
Remote Name: 66.117.231.86
Remote User: trevor
Date: 07 Jul 2008
Time: 11:07:32

ServiceReqd

Frooze on boot at updating DMI pool

TechNotes


Company_Name: New / Unlisted--->
Contact: Cassandra
New_Unlisted_Customer: Meadow Ridge Apartments
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: NON-DELL
DateServiceReq: 07/01/2008
CompleteDate: 07/02/2008
Starttime: 11:00 am
FinishTime: 12:00 pm
ServicePerformed1: The on-board USB and network interfaces are defective.
ServicePerformed2: Added a 5-port USB and a network card. Tested all ok. The USB wireless mouse is defective.
ServicePerformed3: Installed a USB wired mouse. Tested all ok. Reconfigured the Internet IP. Tested all ok
ServicePerformed4:
Part1: Qty-01: 5-Port USB card
Part4:
Part2: Qty-01: Mouse
Part5:
Part3: Qty-01: Network Card
Part6:
BillableHours: 1.25
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 24.123.175.251
Remote User: sarge7
Date: 02 Jul 2008
Time: 12:13:02

ServiceReqd

Keyboard, mouse and network card do not work after lightning strike.

TechNotes

Billing Address: Meadow Ridge Apartments 5384 Blossom Street Hamilton, OH 45011 513-860-2866 FAX: 513-860-9009


Company_Name: Rechtin Heating & Air
Contact: Tom Jr.
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Judy
DateServiceReq: 06/30/2008
CompleteDate: 07/01/2008
Starttime: 11:00am
FinishTime: 4:00pm
ServicePerformed1: Ghosted the judy's old drive with newer 80gig drive. Reinstalled XP to update hardware changes in the new computer.
ServicePerformed2: Everything was ghosted over with no problems. Ran windows update and updated to SP3 along with some other minor updates.
ServicePerformed3: Delivered the PC at 4:00pm on 07/01/2008 to Tom Jr.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 6.00
CustSig: Signature On File
Remote Name: 66.117.231.86
Remote User: trevor
Date: 01 Jul 2008
Time: 16:19:16

ServiceReqd

Judy's PC crashed needed a hard drive transplant.

TechNotes


Company_Name: Johnson-Nash Metal Product Inc.
Contact: Donna
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI
DateServiceReq: 06/30/2008
CompleteDate: 06/30/2008
Starttime: 12:30pm
FinishTime: 2:30pm
ServicePerformed1: Installed Ad-Aware and RegSweeper on their home PC.
ServicePerformed2: Ran them both and found around 400 infections together.
ServicePerformed3: I then ran a deep scan on Ad-Aware and found the root cause: A downloader that starts with V
ServicePerformed4: Ad-aware quarantined 500mbs of files incase some needed to be un-removed.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.50
CustSig: Signature On File
Remote Name: 75.149.194.209
Remote User: trevor
Date: 30 Jun 2008
Time: 17:11:00

ServiceReqd

Bug removal. Quarantine

TechNotes

The bug that started it all started with a V it was a downloader trojan (if need the log for ad-aware will show the name)


Company_Name: Rechtin Heating & Air
Contact: Thomas
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pickup
DateServiceReq: 06/30/2008
CompleteDate: 06/30/2008
Starttime: 3:30pm
FinishTime: 4:00pm
ServicePerformed1: Retrieved two computers, Perform a hard drive clone on the old machines hard drive to the newer computer.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.50
CustSig: Signature On File
Remote Name: 75.149.194.209
Remote User: trevor
Date: 30 Jun 2008
Time: 17:01:51

ServiceReqd

Pick up 2 systems, one that recently stopped and another newer one. Clone old hard drive to new hard drive.

TechNotes


Company_Name: American Compressed Steel
Contact: Shawn
New_Unlisted_Customer: BPR
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: ATM Cash Vault Kiosk
DateServiceReq: 06/28/2008
CompleteDate: 06/28/2008
Starttime: 2:00 pm
FinishTime: 4:45 pm
ServicePerformed1: The network cable to the Kiosk Workstation was severed in two. NOTICE: This entire area where the Kiosk system is setup is a complete mess.
ServicePerformed2: I completely tore down the entire system. Cleaned out the area where this system was the best that I could. Totally rewired the entire setup. Wired tied all of the cables up off the floor. Removed all unnecessary items from the rear of the table .... trash, bottles, soft drinks.....and all other items not computer related.
ServicePerformed3: Tested the system. All programs running correctly. I've contacted Sandy on this matter. ALL of the personnel that are using this system are going to have to follow some rules in the maintaining this system and the area surrounding it.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.25
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 28 Jun 2008
Time: 16:23:36

ServiceReqd

The BPR Kiosk lost connection to networkand the RIMAS program.

TechNotes

I have also contacted Larry on this matter as well. I will followup Monday.


Company_Name: American Compressed Steel
Contact: Rudy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Rudy
DateServiceReq: 06/25/2008
CompleteDate: 06/25/2008
Starttime: 12:30 pm
FinishTime: 1:30 pm
ServicePerformed1: Downloaded the HP Scanjet 8250 Full Installation Software. Reinstalled the program. Tested the scanner. Completed without error.
ServicePerformed2: Created shortcuts to the desktop for the excel spreadsheets that Rudy uses the most for quick access.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 25 Jun 2008
Time: 13:32:17

ServiceReqd

Reconfigure Scanner to Print directly to the Printer

TechNotes


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Mitchell
DateServiceReq: 06/19/2008
CompleteDate: 06/23/2008
Starttime: 2:30 pm
FinishTime: 3:45 pm
ServicePerformed1: Installed and configured the Mitchell Estimating system on Leanne's pc. Tested ok.
ServicePerformed2: Installed the 3rd Party Print2PDF program. Set "Output" directory. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Adobe Print2PDF App.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.75
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 23 Jun 2008
Time: 15:41:43

ServiceReqd

Install and configure the Mitchell Estimating system

TechNotes


Company_Name: New / Unlisted--->
Contact: Shawn
New_Unlisted_Customer: BPR
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ATMCV
DateServiceReq: 06/23/2008
CompleteDate: 06/23/2008
Starttime: 11:45 am
FinishTime: 12:30 pm
ServicePerformed1: Cleared the Reject BIN on ATM. Completed without error.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
Remote Name: 199.6.44.166
Remote User: sarge7
Date: 23 Jun 2008
Time: 13:58:25

ServiceReqd

Clear the Reject BIN on ATM

TechNotes


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ChoiceMail
DateServiceReq: 06/23/2008
CompleteDate: 06/23/2008
Starttime: 1:00 pm
FinishTime: 1:45
ServicePerformed1: Installed Choicemail on both Reva and Dennis's PC. Tested all ok.
ServicePerformed2: Fixed the DOS Print on Dennis pc. Set Net Use to HP2015
ServicePerformed3:
ServicePerformed4:
Part1: Qty-02: ChoiceMail Desktop $39.95 ea
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
Remote Name: 199.6.44.166
Remote User: sarge7
Date: 23 Jun 2008
Time: 13:50:21

ServiceReqd

Install Choicemail on both Reva and Dennis's PC. Fix the DOS Print on Dennis pc.

TechNotes


Company_Name: Dr. Mark Oelrich
Contact: Mark
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-BACK PC
DateServiceReq: 06/23/2008
CompleteDate: 06/23/2008
Starttime: 11:30am
FinishTime: 12:00pm
ServicePerformed1: Found that the printer spooler was not running when clicking on the printers.
ServicePerformed2: I made my way to services.msc to try and start it manually and could not.
ServicePerformed3: I then went to the Windows/System32 directory and searched for spoolsv.exe (was unable to locate file)
ServicePerformed4: Got an XP cd transfered spoolsv.ex_ to Windows/System32 and renamed to .exe. Then started spooler from services.msc and was able to print to front printer (hp 1160)
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
Remote Name: 24.172.131.29
Remote User: trevor
Date: 23 Jun 2008
Time: 12:10:07

ServiceReqd

Printer on back pc would not connect to front printer (hp 1160).

TechNotes


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: Pathways
DateServiceReq: 06/20/2008
CompleteDate: 06/20/2008
Starttime: 12:30 pm
FinishTime: 5:00 pm
ServicePerformed1: Attempted installation of the Pathways update using the DVD Version of the update. Failed update. The DVD drive is not recognizing the DVD disk. Removed the Nero INCD 4 program.
ServicePerformed2: Attempted to perform the Pathways update again. Completed without error.
ServicePerformed3: Attempted to perform the Mitchell install. Could not complete due to the 3rd party program that needs to be installed as well. These are not included with the CD's that were sent. Will get those apps and will reinstall on 06/23/2008
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.5
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 20 Jun 2008
Time: 16:54:59

ServiceReqd

Pathways Update. Install Mitchell eClaim 3.4.

TechNotes


Company_Name: Cybernet Co.
Contact: Steve
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI
DateServiceReq: 06/20/2008
CompleteDate: 06/20/2008
Starttime: 12:30
FinishTime: 3:00
ServicePerformed1: Installed the rack, put the new Dell server in along with 3 shelves.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.50
CustSig: Signature On File
Remote Name: 75.149.194.209
Remote User: trevor
Date: 20 Jun 2008
Time: 15:33:35

ServiceReqd

Deliver a rack and place server in.

TechNotes

Didn't have the square bolts to fasten the server at the time. Sarge is bringing them monday/tuesday.


Company_Name: American Compressed Steel/Brokerage
Contact: Christine/Lina
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Brokerage
DateServiceReq: 06/19/2008
CompleteDate: 06/19/2008
Starttime: 10:30 am
FinishTime: 11:15 am
ServicePerformed1: Fixed the time issues with both Lina and Christine's PC. The Automatic Internet Time Syncronizer was scheduling updates every 5 days. I disabled that feature on ALL 3 pc's.
ServicePerformed2: The power button on Bruce's PC is sticking in. Will have our tech Replace the case on Bruce's pc. Warranty Replacement. No Charge for parts.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 19 Jun 2008
Time: 11:05:19

ServiceReqd

Fix the time issues with both Lina and Christine's PC. Also the power button on Bruce's PC is sticking in.

TechNotes


Company_Name: American Compressed Steel
Contact: Rudy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Rudy
DateServiceReq: 06/18/2008
CompleteDate: 06/18/2008
Starttime: 10:00 am
FinishTime: 12:30 pm
ServicePerformed1: Reconnected Printer to Rudy's PC. Tested all ok.. Reinstalled the Scanner. Tested all ok.
ServicePerformed2: Reinstalled the Excel and Word programs. Tested all ok.
ServicePerformed3: Reinstalled the Symantec Antivirus. Tested all ok.
ServicePerformed4: Moved all of Rudy's files to server for backup purposes.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 18 Jun 2008
Time: 12:21:26

ServiceReqd

Reconnect Printer. Reinstall the Excel and Word programs. Reinstall the Symantec Antivirus.

TechNotes

Will setup acces to the APP server for Rudy's document folder.


Company_Name: American Compressed Steel/Brokerage
Contact: Christine / Bruce
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 06/12/2008
CompleteDate: 06/12/2008
Starttime: 1:30 pm
FinishTime: 4:30 pm
ServicePerformed1: Fix the Scanner Button configuration on Christine's PC.
ServicePerformed2: Check Bruce's Spell Checker and Fix the Office reconfiguration messages that occur when starting up Word or Excel.
ServicePerformed3: Removed and reinstalled the Office 2007 on Bruce's pc.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.5
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 12 Jun 2008
Time: 15:03:58

ServiceReqd

Fix the Scanner Button configuration on Christine's PC. Check Bruce's Spell Checker and Fix the Office reconfiguration messages that occur when starting up Word or Excel.

TechNotes


Company_Name: New / Unlisted--->
Contact: Todd Folsom
New_Unlisted_Customer: Folsom Precision
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: Non-STI-Cube
DateServiceReq: 06/12/2008
CompleteDate: 06/12/2008
Starttime: 12:15 pm
FinishTime: 1:15 pm
ServicePerformed1: Restored the system to 06/05/2008. Completed without error.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 74.219.204.150
Remote User: sarge7
Date: 12 Jun 2008
Time: 13:11:37

ServiceReqd

Corrupt OS after Apple software update.

TechNotes

NOTE: The clock was set to January 01 2003. Reset to correct time.


Company_Name: American Compressed Steel
Contact: Rudy
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI
DateServiceReq: 06/11/2008
CompleteDate: 06/11/2008
Starttime: 11:00
FinishTime: 01:00
ServicePerformed1: Cloned old harddrive onto new 250 gb drive. All OK.
ServicePerformed2: Downloaded and installed DWG Viewer.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: trevor
Date: 11 Jun 2008
Time: 12:50:05

ServiceReqd

Replacing Rudy's old computer.

TechNotes


Company_Name: Dr. Mark Oelrich
Contact: Sandie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Print Server
DateServiceReq: 06/05/2008
CompleteDate: 06/06/2008
Starttime: 11:15 am
FinishTime: 12:30 pm
ServicePerformed1: Replaced defective print server.
ServicePerformed2: Reconfigured all workstation access to server. Tested all ok
ServicePerformed3:
ServicePerformed4:
Part1: QTY-01: Multi-Port Network Print Server
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: .0..
ContractHours: 1.75
CustSig: Signature On File
Remote Name: 24.172.131.29
Remote User: sarge7
Date: 06 Jun 2008
Time: 12:28:53

ServiceReqd

Replace defective Print Server Lower Level

TechNotes

NOTE: Time includes travel time.


Company_Name: American Compressed Steel
Contact: Shawn
New_Unlisted_Customer: BPR
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ATMCV
DateServiceReq: 06/05/2008
CompleteDate: 06/05/2008
Starttime: 9:45 AM
FinishTime: 11:00 AM
ServicePerformed1: The Fiber Optic network connection is not working at the ATM Kiosk. Re-routed the network connection to the Brokerage Network Switch, bypassing the Fiber connection until I can get replacement transceiver.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 05 Jun 2008
Time: 11:58:20

ServiceReqd

ATM Server Lost connection to the network

TechNotes


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ExpressMaint
DateServiceReq: 06/05/2008
CompleteDate: 06/05/2008
Starttime: 11:00 AM
FinishTime: 12:00 pm
ServicePerformed1: Perofrmed the EM Update on the Server. NOTE: The correct path to ExpressMaint is d:\Expresstech\
ServicePerformed2: Tested both Kenny and Rudy's pc.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 05 Jun 2008
Time: 11:54:15

ServiceReqd

Perform update.

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike/Jodie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 06/03/2008
CompleteDate: 06/03/2008
Starttime: 11:45 am
FinishTime: 1:30 pm
ServicePerformed1: Performed Pathways update with graphics. All tested ok.
ServicePerformed2: Reconfigured Jim's DELL PC to connect to STI Network. Tested all ok.
ServicePerformed3: Will order replacement hard drive and memory for Jodie's pc. Running very slow.
ServicePerformed4: REMOVED THE REMOTE ACCESS SOFTWARE INSTALLED BY JW'S IT TECH. NOT AN AUTHORIZED SOFTWARE ON THE STI NETWORK. CONTACT SARGE DIRECTLY IF ADDITIONAL INFO NEEDED.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.75
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 03 Jun 2008
Time: 13:32:42

ServiceReqd

Pathways Upgrade. Reconfigure Jim's DELL to STI Network.

TechNotes


Company_Name: Wrap And Send Services
Contact: Robyn
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Robyn
DateServiceReq: 05/24/2008
CompleteDate: 05/24/2008
Starttime: 3:15 pm
FinishTime: 4:30 pm
ServicePerformed1: Reconfigured Firewall router for home use. Set the Router IP to 192.168.177.200. Set the FIXED IP for the workstation to 192.168.177.201. Reconfigured the second network jack on the workstation to the static IP Address of 192.168.177.201.
ServicePerformed2: Marked the network jacks on the workstation as follows: Jack #1: Cinti Only. Jack #2: Firwall Only. NOTE: Jack #1 Will only be used when in the Cincinnati Office !!!! Jack #2 will only be used when at the home address with the Firewall !!!!!
ServicePerformed3: Fixed the Auto-Update issue on Robyn's pc. Tested all ok.
ServicePerformed4: Server Battery Backup is working ok. Unplugged the UPS for approx 35 minutes. Servers stayed up and running without shutting down.
Part1: Qty-01: RP614 4-Port Firewall.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.75
CustSig: Signature On File
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 24 May 2008
Time: 16:31:32

ServiceReqd

Setup firewall router for home use. Fix Auto-update issue. Check Server battery backup.

TechNotes


Company_Name: Wrap And Send Services
Contact: Robyn
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Robyn
DateServiceReq: 05/24/2008
CompleteDate: 05/24/2008
Starttime: 3:15 pm
FinishTime: 4:30 pm
ServicePerformed1: Reconfigured Firewall router for home use. Set the Router IP to 192.168.177.200. Set the FIXED IP for the workstation to 192.168.177.201. Reconfigured the second network jack on the workstation to the static IP Address of 192.168.177.201.
ServicePerformed2: Marked the network jacks on the workstation as follows: Jack #1: Cinti Only. Jack #2: Firwall Only. NOTE: Jack #1 Will only be used when in the Cincinnati Office !!!! Jack #2 will only be used when at the home address with the Firewall !!!!!
ServicePerformed3: Server Battery Backup is working ok. Unplugged the UPS for approx 35 minutes. Servers stayed up and running without shutting down.
ServicePerformed4:
Part1: Qty-01: RP614 4-Port Firewall.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.75
CustSig: Signature On File
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 24 May 2008
Time: 16:30:25

ServiceReqd

Setup firewall router for home use. Fix Auto-update issue. Check Server battery backup.

TechNotes


Company_Name: Wrap And Send Services
Contact: Robyn
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Robyn
DateServiceReq: 05/24/2008
CompleteDate: 05/24/2008
Starttime: 3:15 pm
FinishTime: 4:30 pm
ServicePerformed1: Reconfigured Firewall router for home use. Set the Router IP to 192.168.177.200. Set the FIXED IP for the workstation to 192.168.177.201. Reconfigured the second network jack on the workstation to the static IP Address of 192.168.177.201.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 24 May 2008
Time: 16:26:08

ServiceReqd

Setup firewall router for home use. Fix Auto-update issue. Check Server battery backup.

TechNotes


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 05/20/2008
CompleteDate: 05/20/2008
Starttime: 3:30 pm
FinishTime: 5:15 pm
ServicePerformed1: Attempted to perform the Pathways Update. Failed. Shutdown system. The network card has failed. Replaced network card.
ServicePerformed2: Attempted to perform the Pathways update again. Completed without error.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Intel Pro 1000 GT DA NIC
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.25
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 20 May 2008
Time: 17:17:00

ServiceReqd

Pathways April and May Update

TechNotes


Company_Name: Dr. Mark Oelrich
Contact: Sandie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 05/17/2008
CompleteDate: 05/20/2008
Starttime: 2:00 pm - 05/17/2008
FinishTime: 2:15 pm - 05/20/2008
ServicePerformed1: Attempted delivery of Battery Backup, Sandie informed me that they already replaced it.
ServicePerformed2: I received a voice mail message from Sandie when I got in range asking about the status of the battery. I was not informed that they were going to replace it themselves.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: APC UPS -RS w/AVR and monitoring Software.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 4.25
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 20 May 2008
Time: 17:14:34

ServiceReqd

Pickup, Deliver and install replacement UPS battery Backup.

TechNotes

Put UPS in our stock. Send Travel charge to Dr. Oelrich Office "PAYMENT DUE UPON RECEIPT".


Company_Name: Dr. Stephen Curran
Contact: Martha
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Martha
DateServiceReq: 05/15/2008
CompleteDate: 05/20/2008
Starttime: 2:00 pm - 05/15/2008
FinishTime: 10:45 am - 05/20/200
ServicePerformed1: Removed ALL virus files. Reinstalled the Windows XP Pro software into fresh directory.
ServicePerformed2: Reinstalled ALL programs. Tested all ok. Installed 2 new programs to deteced Virus files.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Adware - Alert
Part4:
Part2: Qty-01: Reg Sweep.
Part5:
Part3:
Part6:
BillableHours: 4.25
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 20 May 2008
Time: 17:08:44

ServiceReqd

Returned repaired pc to Dr. Curran's office.

TechNotes


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 05/19/2008
CompleteDate: 05/19/2008
Starttime: 3:30 pm
FinishTime: 5:00 pm
ServicePerformed1: Replaced the HP4000 Laser printer with the HP 2015DN Laser Printer. Reconfigured the Tape Backup job to print to the new printer.
ServicePerformed2: Reconfigured the workstations to print to the new printer. Tested all ok.
ServicePerformed3: Installed the 1-TB SATA Hard drive in the Server. Configured the drive to be the "S:" drive. Reconfigured Reva and Dennis and the CADD and the Shop workstations mapping to the S: Drive.
ServicePerformed4:
Part1: Qty-01: HP 2015dn Laserjet printer.
Part4:
Part2: Qty-01: 6' USB Cable Printer.
Part5:
Part3: Qty-01: Seagate 1-TB SATA Drive.
Part6:
BillableHours: 0.00
ContractHours: 2.75
CustSig: Signature On File
Remote Name: 199.6.44.201
Remote User: sarge7
Date: 19 May 2008
Time: 16:31:31

ServiceReqd

Replace Server Laser Printer. Install the 1-TB SATA Hard Drive in Server.

TechNotes

Will be back to install the ChoiceMail program on Dennis's and Reva's pc. Wednesday.


Company_Name: American Compressed Steel/Brokerage
Contact: Bruce and Christine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Bruce-Christine
DateServiceReq: 05/16/2008
CompleteDate: 05/19/2008
Starttime: 4:45 pm - 05/16/2008
FinishTime: 2:00 pm - 05/19/2008
ServicePerformed1: Replaced Bruce and Christine's pc's with upgraded systems. Installed fresh install of Windows XP Pro on Bruce's pc. Tested all ok.
ServicePerformed2: Installed HP1200 printer from Sandy's office on Bruce's .Tested all ok. Still having an issue opening PDF files from ISRI.org's website. Contacted Aaron Pryor the Webadmin at ISRI on this issue. ALL OF THE OTHER SITE THAT HAVE PDF'S ARE OK.
ServicePerformed3: Setup Christine's pc. Tested all ok. The time changes with every login. Will check the server in Sandy's office for this issue.
ServicePerformed4:
Part1: Qty-02: P4 Core 2 Duo Intel Workstations
Part4:
Part2: Qty-01: 10' USB cable for Bruce's Printer.
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 18.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 19 May 2008
Time: 13:57:18

ServiceReqd

Replace Bruce and Christine's pc's with upgraded systems.

TechNotes


Company_Name: American Compressed Steel
Contact: Shawn
New_Unlisted_Customer: BPR
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Shawn
DateServiceReq: 05/16/2008
CompleteDate: 05/16/2008
Starttime: 5:00 pm
FinishTime: 5:45 pm
ServicePerformed1: Replaced Defective Network card. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Intel Pro1000 GT NIC
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 16 May 2008
Time: 17:46:02

ServiceReqd

Replace Defective Network card

TechNotes


Company_Name: American Compressed Steel/Brokerage
Contact: Bruce / Christine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Bruce-Christine
DateServiceReq: 05/16/2008
CompleteDate: 05/16/2008
Starttime: 4:30 pm
FinishTime: 4:45 pm
ServicePerformed1: Pulled both PC's for upgrade.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 16 May 2008
Time: 17:37:51

ServiceReqd

Pull both PC's for upgrade.

TechNotes


Company_Name: Dr. Stephen Curran
Contact: Martha
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 05/14/2008
CompleteDate: 05/14/2008
Starttime: 10:30 am
FinishTime: 12:00 pm
ServicePerformed1: Installed Ad-Aware Alert and Regsweep programs on both Martha and Patti's computers.
ServicePerformed2: Removed 1807 infected files from Martha's pc. Removed 1103 infected files on Patti's pc. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.75
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 24.106.69.126
Remote User: sarge7
Date: 14 May 2008
Time: 11:59:02

ServiceReqd

Install Ad-Aware Alert and Regsweep programs. Remove all infected files

TechNotes

NOTE: Dr. Curran paid for the Software with company CC.


Company_Name: American Compressed Steel
Contact: Rudy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Rudy
DateServiceReq: 05/13/2008
CompleteDate: 05/13/2008
Starttime: 2:50 pm
FinishTime: 3:15 pm
ServicePerformed1: Reconfigured the Antivirus to exclude the network drives in the "Real-Time" protection area.
ServicePerformed2: Will monitor the progress.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 13 May 2008
Time: 15:10:51

ServiceReqd

Express Maint intermittently locks up when searching in drop down list.

TechNotes


Company_Name: American Compressed Steel/Brokerage
Contact: Bruce
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Bruce
DateServiceReq: 05/13/2008
CompleteDate: 05/13/2008
Starttime: 2:00 pm
FinishTime: 2:45 pm
ServicePerformed1: The PDF is failing to open when downloaded. Contacted the Tech Support. Aaron Pryor stated that they have been getting complaints from several companies on this. He is going to call me when they have isolated the issue.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 13 May 2008
Time: 15:06:27

ServiceReqd

Check PDF issue with the ISRI.org site

TechNotes


Company_Name: AB Deburring Co.
Contact: Rob
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Dave
DateServiceReq: 05/12/2008
CompleteDate: 05/13/2008
Starttime: 12:30 pm
FinishTime: 1:30 pm
ServicePerformed1: Installed Firewall Router on the Existing DSL Line for External Users.
ServicePerformed2: Assigned the IP 192.168.1.100 to the Proxy Server. Set the Port forwarding to "ALLOW ALL TRAFFIC TO PASS THRU TO 192.168.1.100", bypassing the firewall for Proxy server ONLY.
ServicePerformed3: Assigned 192.168.1.101 to Dave's PC. No port forwarding set for this IP.
ServicePerformed4:
Part1: Qty-01: Netgear RP 614 4-Port Firewall Router.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
Remote Name: 199.6.44.167
Remote User: sarge7
Date: 13 May 2008
Time: 13:32:52

ServiceReqd

Install Firewall Router on the Existing DSL Line for External User.

TechNotes


Company_Name: Dr. Stephen Curran
Contact: Martha
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI
DateServiceReq: 05/09/2008
CompleteDate: 05/09/2008
Starttime: 4:00
FinishTime: 6:25
ServicePerformed1: Martha's monitor was pronounced dead when I arrived.
ServicePerformed2: Performed server reboot. It was up for 187 days. All OK.
ServicePerformed3: Defragged, vaccumed, cleared %temp% and prefetch folders.
ServicePerformed4: Scanned both PC's with Ewido's onlinescan removed a lot of tracking cookies and a few generic adware. Removed Toolbars from IE.
Part1: 1 x 19" Envision Black Widescreen ($212.98)
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.25
CustSig: Signature On File
Remote Name: 96.28.206.92
Remote User: trevor
Date: 09 May 2008
Time: 20:03:25

ServiceReqd

Network speed issues.

TechNotes

Mileage: 59 Miles Martha's PC (Front PC): STI-352 | P4 3.20 GHz | 512mb RAM Back PC: STI-1029 | P4 3.20 GHz | 512mb RAM Possible RAM upgrade in future, PC ran a little sluggish.


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer: Glynis
Tech1: Trevor
Tech2: Sarge
Tech3: Select Tech
SystemNumber: STI-Glynis
DateServiceReq: 05/07/2008
CompleteDate: 05/08/2008
Starttime: 10:30 am-05/07/2008
FinishTime: 7:15 am-05/08/2008
ServicePerformed1: Replaced the computer with new system. Installed the existing hard drive into new system.
ServicePerformed2: Reinstalled Windows XP Pro. Installed ALL Microsoft updates and patches. Tested all ok
ServicePerformed3: Sarge to deliver and setup system at Glynis's desk.
ServicePerformed4: Delivered pc to ASC. Installed computer at Glynis's desk. Relocated the PC to the top of desk per Sandy. Tested all ok. Reinstalled Kenny's pc to his office. Tested all ok.
Part1: Qty-01: P4 Core 2 Duo 2Gb Ram Computer.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 7.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 08 May 2008
Time: 08:01:09

ServiceReqd

Replace Defective computer at Glynis's desk.

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI
DateServiceReq: 04/25/2008
CompleteDate: 04/25/2008
Starttime: 9:00
FinishTime: 9:15
ServicePerformed1: Updated pathways with graphics. Tested OK.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0
ContractHours: .15
CustSig: Signature On File
Remote Name: 199.6.44.225
Remote User: trevor
Date: 25 Apr 2008
Time: 11:08:33

ServiceReqd

Pathways Update.

TechNotes


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI
DateServiceReq: 04/25/2008
CompleteDate: 04/25/2008
Starttime: 10:00am
FinishTime: 11:00am
ServicePerformed1: Returned laptop to Dennis. Installed E2 on Dennis workstation. Installed with no problems.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0
ContractHours: 1
CustSig: Signature On File
Remote Name: 199.6.44.225
Remote User: trevor
Date: 25 Apr 2008
Time: 11:06:27

ServiceReqd

Returned laptop, Installed E2 on Dennis's machine.

TechNotes

Milage: 35miles


Company_Name: Dr. David Dollens
Contact: Cindy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 04/16/2008
CompleteDate: 04/24/2008
Starttime: 8:00 am
FinishTime: 10:35 am
ServicePerformed1: Cleaned both the Front pc and the Server CPU Cooling fans.
ServicePerformed2: Replaced the Servers CPU cooling fan. Tested all ok.
ServicePerformed3: Cleaned the Network Hub Cooling fan. That is where the squealing noise was from.
ServicePerformed4: The tape backup system is working fine. ALL scheduled backups have been complete without error.
Part1: Qty-01: Pentium4 CPU Cooling fan assy
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.50
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 71.244.216.119
Remote User: sarge7
Date: 24 Apr 2008
Time: 10:29:46

ServiceReqd

Server over heating. Front PC overheating.

TechNotes


Company_Name: Dr. David Dollens
Contact: Cindy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 04/16/2008
CompleteDate: 04/24/2008
Starttime: 8:00 am
FinishTime: 10:35 am
ServicePerformed1: Cleaned both the Front pc and the Server CPU Cooling fans.
ServicePerformed2: Replaced the Servers CPU cooling fan. Tested all ok.
ServicePerformed3: Cleaned the Network Hub Cooling fan. That is where the squealing noise was from.
ServicePerformed4:
Part1: Qty-01: Pentium4 CPU Cooling fan assy
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.50
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 71.244.216.119
Remote User: sarge7
Date: 24 Apr 2008
Time: 10:28:52

ServiceReqd

Server over heating. Front PC overheating.

TechNotes


Company_Name: American Compressed Steel
Contact: Shawn
New_Unlisted_Customer: BPR
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-BPR-Kiosk
DateServiceReq: 04/17/2008
CompleteDate: 04/17/2008
Starttime: 11:00 am
FinishTime: 12:30 pm
ServicePerformed1: Replaced keyboard with flex Kybd. Fix the ID Scanner. Tested all ok.
ServicePerformed2: Shawn will install the Finger Print Software from Shared Logic.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: FlexKeyboard
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 17 Apr 2008
Time: 12:34:52

ServiceReqd

Replace keyboard with flex Kybd. Fix the ID Scanner

TechNotes

Sandy, You will probably like this keyboard for your hands. Let me know


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-E2-Update
DateServiceReq: 04/11/2008
CompleteDate: 04/14/2008
Starttime: 12:00 pm
FinishTime: 2:00 pm
ServicePerformed1: Performed the E-2 Update. Completed without error.
ServicePerformed2: Set the Time Zone change to "Automatic" on the CADD pc.
ServicePerformed3: Reconfigured the Printer setup on both Dennis and Reva's pc. Teste the printing to 11x17. Tested ok.
ServicePerformed4: Will take Dennis laptop to shop to fix issues with bugs.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.25
CustSig: Signature On File
Remote Name: 199.6.44.241
Remote User: sarge7
Date: 14 Apr 2008
Time: 14:06:40

ServiceReqd

E2 Update Update, CADD system time issue. PDF Printing issue.

TechNotes

NOTE: ORDER the 1 TB SATA drive for AG's server ASAP.


Company_Name: New / Unlisted--->
Contact: Shawn
New_Unlisted_Customer: BPR
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Christine
DateServiceReq: 04/08/2008
CompleteDate: 04/11/2008
Starttime: 11:30 am
FinishTime: 12:30 pm
ServicePerformed1: Reinstalled the Printer. Tested all ok.
ServicePerformed2: Set the ATM to autoclose at 1:00 am every morning. Per Shawn.
ServicePerformed3: Gave the Kiosk keys to Shawn.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 11 Apr 2008
Time: 13:03:05

ServiceReqd

Fix Printer issues

TechNotes


Company_Name: American Compressed Steel/Brokerage
Contact: Christine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Christine
DateServiceReq: 04/08/2008
CompleteDate: 04/11/2008
Starttime: 12:30 pm
FinishTime: 1:00 pm
ServicePerformed1: Installed 15' USB 2.0 cable to HP6122 Deskjet printer on Christine's pc. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: 15' USB 2.0 Cable
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 11 Apr 2008
Time: 13:00:21

ServiceReqd

Install 15' USB 2.0 cable to HP6122 Deskjet printer on Christine's pc

TechNotes


Company_Name: American Compressed Steel/Brokerage
Contact: Christine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Christine
DateServiceReq: 04/08/2008
CompleteDate: 04/08/2008
Starttime: 3:45 pm
FinishTime: 5:00 pm
ServicePerformed1: The print server has failed, which was also causing the network to slow down.
ServicePerformed2: Rewired the HP2430 Laserjet printer to run from the internal Network jack. Tested all ok.
ServicePerformed3: Will return with a 10' USB cable for Christine's Color HP Deskjet printer.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 08 Apr 2008
Time: 17:55:23

ServiceReqd

The printer server has failed.

TechNotes


Company_Name: American Compressed Steel/Brokerage
Contact: Christine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Christine
DateServiceReq: 04/08/2008
CompleteDate: 04/08/2008
Starttime: 3:45 pm
FinishTime: 5:00 pm
ServicePerformed1: The print server has failed, which was also causing the network to slow down.
ServicePerformed2: Rewired the HP2430 Laserjet printer to run from the internal Network jack. Tested all ok.
ServicePerformed3: Will return with a 10' USB cable for Christine's Color HP Deskjet printer.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 08 Apr 2008
Time: 17:55:09

ServiceReqd

The printer server has failed.

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike/Jodie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 04/04/2008
CompleteDate: 04/04/2008
Starttime: 4:30 pm
FinishTime: 5:00 pm
ServicePerformed1: Pathways Program UPGRADE with Profile Change to 5-User License.
ServicePerformed2: Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 04 Apr 2008
Time: 17:01:49

ServiceReqd

Pathways Program UPGRADE with Profile Change to 5-User License.

TechNotes


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 03/28/2008
CompleteDate: 03/28/2008
Starttime: 3:00 pm
FinishTime: 4:45 pm
ServicePerformed1: Performed Pathways update with graphics. Failed the update. Corrupt record locked up system. Renamed and removed corrupt record. Re-attempted the Pathways update. Completed without error.
ServicePerformed2: Attempted to perform the Pathways update again. Completed without error.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.25
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 28 Mar 2008
Time: 16:35:06

ServiceReqd

Pathways Update

TechNotes


Company_Name: Johnson-Nash Metal Product Inc.
Contact: Craig
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-CraigPrinter
DateServiceReq: 03/28/2008
CompleteDate: 03/28/2008
Starttime: 2:00 pm
FinishTime: 3:30 pm
ServicePerformed1: Replaced existing Deskjet printer with Color Laserjet. Tested all ok.
ServicePerformed2: Repaired the E-2 Logo issue. Mergred the Logofix.reg file into registry. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: HP 3600N Color Laserjet Printer.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.25
CustSig: Signature On File
Remote Name: 199.6.50.154
Remote User: sarge7
Date: 28 Mar 2008
Time: 14:55:14

ServiceReqd

Replace Existing Deskjet printer with Color Laserjet. Fix E-2 Logo issue.

TechNotes


Company_Name: AB Deburring Co.
Contact: Rob
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-PrinterServer
DateServiceReq: 03/26/2008
CompleteDate: 03/28/2008
Starttime: 12:00 pm
FinishTime: 1:00 pm
ServicePerformed1: Installed an existing print server in Rob's office on the HP4000 Laserjet. Set as default. Tested ALL ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
Remote Name: 199.6.44.254
Remote User: sarge7
Date: 28 Mar 2008
Time: 13:05:40

ServiceReqd

Install Print Server in Rob's Office.

TechNotes


Company_Name: AB Deburring Co.
Contact: Lorraine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Proxy
DateServiceReq: 03/23/2008
CompleteDate: 03/25/2008
Starttime: 1:00 am
FinishTime: 5:45 pm
ServicePerformed1: Upgraded the defective Proxy Server.. Tested all ok.
ServicePerformed2: Installed new LCD monitor for Rob's Laptop.
ServicePerformed3:
ServicePerformed4:
Part1: See Invoice for parts.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 13.75
CustSig: Signature On File
Remote Name: 199.6.44.254
Remote User: sarge7
Date: 25 Mar 2008
Time: 17:49:14

ServiceReqd

Replace the defective Proxy Server.

TechNotes

Paid Check#:31837


Company_Name: American Compressed Steel
Contact: Shawn
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-BPR-LCD
DateServiceReq: 03/25/2008
CompleteDate: 03/25/2008
Starttime: 4:00 pm
FinishTime: 4:45 pm
ServicePerformed1: Replaced the defective monitor. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: 22" LCD Monitor.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 25 Mar 2008
Time: 16:52:32

ServiceReqd

Replace defective monitor

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike/Jodie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Jodie
DateServiceReq: 03/12/2008
CompleteDate: 03/14/2008
Starttime: 12:30 pm
FinishTime: 1:00 pm
ServicePerformed1: Disabled the on-board network card. Installed replacement.
ServicePerformed2: Configured new network card with existing settings.
ServicePerformed3: Tested all ok
ServicePerformed4:
Part1: Qty-01: Netgear Gigabit Network Interface Card.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.50
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 14 Mar 2008
Time: 14:17:07

ServiceReqd

Lost connection to network

TechNotes


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 03/04/2008
CompleteDate: 03/05/2008
Starttime: 9:30 am
FinishTime: 12:00 pm
ServicePerformed1: Replaced the standard CD drive with DVD ROM drive on workstation for the Pathways updates which require DVD formats. Tested all ok.
ServicePerformed2: Performed the Pathways Feb 2008 Update. Completed without error. Changed labor rates per Leanne spec's.
ServicePerformed3: Removed the tape drive and performed cleaning. Started a full backup. Completed without error.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.75
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 05 Mar 2008
Time: 12:02:08

ServiceReqd

Perform Pathways Update. Install DVD drive on workstation, manual cleaning to tape drive.

TechNotes

The tape drive will need to be replaced on next service. DAT72 higher


Company_Name: New / Unlisted--->
Contact: Gregg St. Charles
New_Unlisted_Customer: Gregg St. Charles
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: Non-STI-System
DateServiceReq: 02/28/2008
CompleteDate: 03/04/2008
Starttime: 12:30 pm
FinishTime: 2:30 pm
ServicePerformed1: Rewired the cables on rear of pc. Reconfigured the speaker connection. Tested audio ok.
ServicePerformed2: Reset the internet wireless router in other room. Tested the internet ok.
ServicePerformed3: Removed the existing antivirus program and installed the Symantec Antivirus Corp Ed. Cleaned up both hard drives. Removed several hundred virus files.
ServicePerformed4: Installed the Microsoft Office 2000 Professional. Tested all ok. Installed the Ad-Aware Professional SE. Tested all ok.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 5.75
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 71.64.200.238
Remote User: sarge7
Date: 04 Mar 2008
Time: 14:35:28

ServiceReqd

cleanup system, install programs and configure second drive.

TechNotes

Total combined labor: $ 247.50 This will also cover the other two service calls made on here.


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike/Jodie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 03/04/2008
CompleteDate: 03/04/2008
Starttime: 9:00 am
FinishTime: 10:30 am
ServicePerformed1: Performed Pathways update with graphics. Tested OK.
ServicePerformed2: The tape drive is failing on the server. Will need to perform the Quarterly maintenance to server and workstations. Need to wait for contract status from Mike.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 04 Mar 2008
Time: 10:30:41

ServiceReqd

Pathways Update for Feb 2008

TechNotes

Will send Jodie a copy of the contract again to be resubmitted.


Company_Name: American Compressed Steel
Contact: Pat Rupert
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Verizon Card
DateServiceReq: 03/03/2008
CompleteDate: 03/03/2008
Starttime: 10:00 am
FinishTime: 11:30 am
ServicePerformed1: Installed and configured Verizon Wireless PC card in Pat Rupert's Laptop. Removed the SPrint PC card. Tested all ok.
ServicePerformed2: Removed the PR2@Acomsteel.com account from cell phone. setup the pr2@acomsteel.com as primary email on both cell phone and laptop. Tested all ok.
ServicePerformed3: Setup a Yahoo account for Pat's personal emails. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
Remote Name: 70.217.71.148
Remote User: sarge7
Date: 03 Mar 2008
Time: 11:23:15

ServiceReqd

Install and configure Verizon Wireless PC card in Pat Rupert's Laptop and setup cell phone.

TechNotes


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Laptop
DateServiceReq: 02/21/2008
CompleteDate: 02/21/2008
Starttime: 2:00 pm
FinishTime: 3:00 pm
ServicePerformed1: Installed the Lanier 325 onto the CADD pc. Tested both Tray 1 and Tray 2. Tested all ok.
ServicePerformed2: Reconfigured the Lanier Scanner and Copier settings to be defaulted for "Photo" Quality from Text/OCR. Tested all ok.
ServicePerformed3: Will pull laptop to shop and repair there.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 199.6.44.169
Remote User: sarge7
Date: 21 Feb 2008
Time: 14:59:01

ServiceReqd

Laptop has viruses on it. Install Lanier printer on CADD pc.

TechNotes


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Laptop
DateServiceReq: 02/21/2008
CompleteDate: 02/21/2008
Starttime: 2:00 pm
FinishTime: 3:00 pm
ServicePerformed1: Installed the Lanier 325 onto the CADD pc. Tested both Tray 1 and Tray 2. Tested all ok.
ServicePerformed2: Reconfigured the Lanier Scanner and Copier settings to be defaulted for "Photo" Quality from Text/OCR. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 199.6.44.169
Remote User: sarge7
Date: 21 Feb 2008
Time: 14:58:34

ServiceReqd

Laptop has viruses on it. Install Lanier printer on CADD pc.

TechNotes


Company_Name: American Compressed Steel
Contact: Shawn
New_Unlisted_Customer: BPR
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ATMCV
DateServiceReq: 02/20/2008
CompleteDate: 02/20/2008
Starttime: 11:30 am
FinishTime: 3:00 pm
ServicePerformed1: Performed the remaining cash replenish to ATMCV.
ServicePerformed2: Did report and totals balanced out. Could not add the $1.00 bill notes. The existing billswill not fit.
ServicePerformed3: Returned the $1.00 notes to Sandy.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 20 Feb 2008
Time: 14:02:27

ServiceReqd

Cash Replenish to ATM

TechNotes

NOTE: MAX 2000 notes per cassette for extremely used notes.


Company_Name: American Compressed Steel
Contact: Bill
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-HP2015
DateServiceReq: 02/20/2008
CompleteDate: 02/20/2008
Starttime: 3:00 pm
FinishTime: 3:30 pm
ServicePerformed1: Installed and configured the Tray 3 on Bill's pc. Created a second Printer for Tray 3 only. Reconfigured the default printer to Tray 3. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 20 Feb 2008
Time: 13:51:39

ServiceReqd

Install and configure the Tray 3

TechNotes


Company_Name: American Compressed Steel
Contact: Bill
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Bill hp2015
DateServiceReq: 02/18/2008
CompleteDate: 02/18/2008
Starttime: 2:15 pm
FinishTime: 4:45 pm
ServicePerformed1: Replaced the Inkjet printer in Bill's office with the HP Laserjet P2015. The inkjet has problems with printing the PDF's from BPR.
ServicePerformed2: Tested all ok. Reconfigured the existing printing scheme for the new printer. Tested all ok.
ServicePerformed3: Order the 250 Sheet Paper Tray for this printer on-line using the ACS A.E. CC.
ServicePerformed4:
Part1: Qty-01: HP Laserjet P2015D
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 18 Feb 2008
Time: 16:46:51

ServiceReqd

Replace Bill's printer with Laser

TechNotes


Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-DeniseUPS
DateServiceReq: 02/05/2008
CompleteDate: 02/14/2008
Starttime: 1:15 pm
FinishTime: 2:30 pm
ServicePerformed1: Replaced defective battery in SUA1500 at Denise's computer. Tested all ok
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: QTY-01: RBC7-SU1500
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 14 Feb 2008
Time: 14:12:29

ServiceReqd

Replace defective battery in SUA1500 at Denise's computer.

TechNotes


Company_Name: American Compressed Steel
Contact: Shawn
New_Unlisted_Customer: Buy Products Recycling
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Shawn Laptop
DateServiceReq: 02/12/2008
CompleteDate: 02/12/2008
Starttime: 3:30 pm
FinishTime: 4:30 pm
ServicePerformed1: Installed Print2PDF 7.0 Single user Printer on Shawn's laptop pc.
ServicePerformed2: Created PDF from Scanner. Sent to Sandy and Bill for printing.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Print2PDF 7.0 1-User License
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 12 Feb 2008
Time: 16:04:08

ServiceReqd

Install Print2PDF Printer on Shawn's laptop pc to fix Bill's report printing issues.

TechNotes


Company_Name: Johnson-Nash Metal Product Inc.
Contact: Carol
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-PhoneSys
DateServiceReq: 02/11/2008
CompleteDate: 02/12/2008
Starttime: 2:00 pm
FinishTime: 2:45 pm
ServicePerformed1: Replaced the UPS Battery Backup on Phone system. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: QTY-01: Belkin UPS 1200
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
Remote Name: 199.6.50.154
Remote User: sarge7
Date: 12 Feb 2008
Time: 14:43:48

ServiceReqd

Replace the UPS Battery Backup on Phone system

TechNotes


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Backup/Glynis
DateServiceReq: 02/08/2008
CompleteDate: 02/08/2008
Starttime: 2:30 pm
FinishTime: 4:30 pm
ServicePerformed1: Cancelled the active backup job. Reset the Proxy server and removed the "WBEM" folder from the backup scheduler. Tested ok.
ServicePerformed2: Re-installed the Windows Internet Explorer 7.0 on Glynis's PC. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 08 Feb 2008
Time: 16:14:56

ServiceReqd

No Backup. Glynis PC problems with the explorer.

TechNotes


Company_Name: American Compressed Steel
Contact: Bill
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Bill
DateServiceReq: 02/06/2008
CompleteDate: 02/06/2008
Starttime: 12:30 pm
FinishTime: 1:45 pm
ServicePerformed1: The printer is stopping after the 3rd page. I upgraded the printer Firmware per HP Tech Support.
ServicePerformed2: Still stops printing. Sent the file to the HP Tech Support. He informed me that the file has "Mixed" Script print. This printer is ONLY made for PCL Printing.
ServicePerformed3: I tested several other PDF files including the AMM file. Printed without any errors.
ServicePerformed4: I will have to go to Shawn and reconfigure his scanner. Then try the report again.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.5
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 06 Feb 2008
Time: 13:54:11

ServiceReqd

Printer stops printing on PDF from Shawn.

TechNotes

HP Case#: 3600873928


Company_Name: Rechtin Heating & Air
Contact: Tom
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Proxy
DateServiceReq: 01/28/2008
CompleteDate: 02/01/2008
Starttime: 3:00 pm
FinishTime: 4:00 pm
ServicePerformed1: Disabled the Windows 2003 Server Built-in Firewall Service.
ServicePerformed2: Added the DNS settings on both Network adapters.
ServicePerformed3: Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 66.195.158.118
Remote User: sarge7
Date: 01 Feb 2008
Time: 16:00:22

ServiceReqd

Reconfigure Windows 2003 Server to lower security internet setting.

TechNotes


Company_Name: H & S Screw
Contact: Jerry
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 01/27/2008
CompleteDate: 01/30/2008
Starttime: 8:30 am
FinishTime: 2:00 pm
ServicePerformed1: Checked CD drives on Jerry's PC. Top cd is defective.
ServicePerformed2: Setup New Email Account on pcs.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 5.5
CustSig: Signature On File
Remote Name: 65.40.66.133
Remote User: sarge7
Date: 31 Jan 2008
Time: 13:30:11

ServiceReqd

Check CD drives on Jerry's PC. Setup New Email Account on pcs.

TechNotes


Company_Name: American Compressed Steel
Contact: Rudy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Rudy
DateServiceReq: 01/30/2008
CompleteDate: 01/30/2008
Starttime: 2:00 PM
FinishTime: 3:00 pm
ServicePerformed1: Found the network switch in the network rack on the wall was unplugged.
ServicePerformed2: Plugged back in. Tested all ok
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 30 Jan 2008
Time: 13:32:23

ServiceReqd

No Network connection

TechNotes


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 01/29/2008
CompleteDate: 01/30/2008
Starttime: 3:00 pm 01/29/2008
FinishTime: 12:45 pm 01/30/2008
ServicePerformed1: Attempted to perform the Pathways Update. Failed. Shutdown system. The Server Hard drive is failing.
ServicePerformed2: Pulled system to shop for further repair. Replaced the server 18GB SCSI Drive. Installed the 72GB SCSI-II HDD.
ServicePerformed3: Transferred ALL data to new drive. Reconfigured the server. Tested all ok.
ServicePerformed4: Attempted Pathways update to new drive. Failed to update the "After Market" database. Contacted the CCC Tech. Performed a manual update to the AM Database. Completed without error. Performed Manual cleaning to Tape Drive unit. Performed a Full Daily Backup to Server. Completed without error.Set to deliver back to client 12:00 pm 01/30/2008.
Part1: Qty-01: 72GB SCSI-Wide HDD.
Part4:
Part2: Qty-02: DVD-RW Drives.
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 17.70
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 30 Jan 2008
Time: 12:47:38

ServiceReqd

Pathways Update. Check Tape Backup.

TechNotes

Note: Will install new DVD drives on both Leanne and the Server. DVD drives are now required on ALL Pathway systems. As of March 2008 ALL future update disks will be on DVD disks. Per CCC.


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike/Jodie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 01/27/2008
CompleteDate: 01/27/2008
Starttime: 01:15 pm
FinishTime: 2:00 pm
ServicePerformed1: Performed Pathways update with graphics. Tested OK.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 28 Jan 2008
Time: 14:02:01

ServiceReqd

Pathways 2nd January Update.

TechNotes


Company_Name: New / Unlisted--->
Contact: Lanny Burch
New_Unlisted_Customer: Lanny Burch
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-LannyBurch
DateServiceReq: 01/26/2008
CompleteDate: 01/26/2008
Starttime: 2:00 pm
FinishTime: 3:00 pm
ServicePerformed1: RE-Upgraded the K9N motherboard bios to Version 2.20.
ServicePerformed2: Reconfigured the boot sequence to WD-5000 on all devices. Set the Boot other devices to no.
ServicePerformed3: Tested powerup several times. Booted to WD-5000 ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 216.196.168.245
Remote User: sarge7
Date: 26 Jan 2008
Time: 14:51:47

ServiceReqd

Motherboard BIOS is reverting to default Boot devices.

TechNotes

Note: If this issue reoccurs again, will replace this motherboard with Intel Based system with 2.33GHZ CPU. Memory will stay the same. Per Sarge.


Company_Name: American Compressed Steel/Brokerage
Contact: Bruce Post
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Home system
DateServiceReq: 01/17/2008
CompleteDate: 01/19/2008
Starttime: 4:30 pm 01/17/2008
FinishTime: 4:00 pm 01/19/2008
ServicePerformed1: Picked up laptop from Bruce Office. Removed 788 infected files.
ServicePerformed2: Created NEW login Profile. Performed Profile Copy to new. Logged in with new profile. Tested all ok. Delivered back to Bruce office.
ServicePerformed3: On 01/19/2008 got call that the home wireless network was not working. Did on-site service call. Reconfigured the Wireless router to WEP Encryption. Reconfigured laptop to connect to wireless router. Tested all ok.
ServicePerformed4: Fixed the PcAnywhere connection on Bruce's pc at home. Tested all ok.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 17.5
CustSig: Signature On File
Remote Name: 69.133.23.180
Remote User: sarge7
Date: 19 Jan 2008
Time: 15:56:06

ServiceReqd

Laptop not working with login. Wireless network not working.

TechNotes

WEP-128 post-net sargetec sargetec7007


Company_Name: Rechtin Heating & Air
Contact: John / Tom
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Proxy
DateServiceReq: 01/18/2008
CompleteDate: 01/19/2008
Starttime: 4:30 pm 01/18/2008
FinishTime: 2:30 pm 01/19/2008
ServicePerformed1: Performed the Proxy Server Upgrade per quote.
ServicePerformed2: Set to deliver back to Client Saturday afternoon.
ServicePerformed3: Delivered and setup new Proxy Server . Tested all ok.
ServicePerformed4:
Part1: Qty-01: See Quote.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 3.75
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 66.195.158.118
Remote User: sarge7
Date: 19 Jan 2008
Time: 14:25:37

ServiceReqd

Upgrade Proxy Server.

TechNotes


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Backup Sys
DateServiceReq: 01/16/2008
CompleteDate: 01/17/2008
Starttime: 12:15 pm
FinishTime: 1:30 pm
ServicePerformed1: The scheduler was placed on hold by the server. Performed a manual inventory of all media.
ServicePerformed2: Resynced the scheduler. Completed without error.
ServicePerformed3: Started a Full Daily Backup onto tape #:8. Running without error.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 17 Jan 2008
Time: 13:24:21

ServiceReqd

Backup Schedule not running.

TechNotes

Check on status of Cleaning Tapes.


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 01/10/2008
CompleteDate: 01/14/2008
Starttime: 12:30 pm
FinishTime: 2:30 pm
ServicePerformed1: Performed Pathways update with graphics. Failed the update. Corrupt record locked up system. Renamed and removed corrupt record. Re-attempted the Pathways update. Completed without error.
ServicePerformed2: Attempted to perform the Pathways update again. Completed without error.
ServicePerformed3: Pulled server out to shop for cleaning. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.75
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 14 Jan 2008
Time: 14:14:46

ServiceReqd

Perform December Update

TechNotes


Company_Name: American Compressed Steel/Brokerage
Contact: Christine / Rudy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Rudy - Christine
DateServiceReq: 01/10/2008
CompleteDate: 01/11/2008
Starttime: 2:30 pm
FinishTime: 4:15 pm
ServicePerformed1: Replaced Rudy's monitor. Could not test because they have no power in the building. Rudy will call me when the power is on if he needs assistance.
ServicePerformed2: Setup the Print2PDF on Christine's system for the Rnotes. .Created a directory (F:\Brokerage Common\RN). this is were the original file will be saved to. Then opened and printed to the printer (Print2PDF) and saved back to the RN directory as the same file name without the first two letters.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: 19" Viewsonic LCD Monitor
Part4:
Part2: Qty-01: Print2PDF Single user license.
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 11 Jan 2008
Time: 16:06:24

ServiceReqd

Replace Rudy's monitor. Setup the Print2PDF on Christine's system for the Rnotes.

TechNotes


Company_Name: New / Unlisted--->
Contact: Pamela / Todd Folsom
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: Home network
DateServiceReq: 01/09/2008
CompleteDate: 01/10/2008
Starttime: 4:00 pm
FinishTime: 5:00 pm
ServicePerformed1: Reconfigured the Wireless router to WEP. Reconfirued the laptop to connect to the Wireless network. Tested all ok.
ServicePerformed2: Setup both pc's to communicate with each other. Setup the Laptop to use the Epson printer. Tested all ok.
ServicePerformed3: Installed the Symantec Antivirus Corp Client ed. Tested all ok.
ServicePerformed4: Installed the Microsoft. Access 2000 program on laptop. Tested ok.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.25
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 72.49.178.64
Remote User: sarge7
Date: 10 Jan 2008
Time: 16:59:43

ServiceReqd

Configure Home Network

TechNotes

Will send examples of galleries to Pamela. www.pamfolsom.com


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike/Jodie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 01/08/2008
CompleteDate: 01/08/2008
Starttime: 12:15 pm
FinishTime: 1:30 pm
ServicePerformed1: Performed manual cleaning to Jodie's pc.
ServicePerformed2: Performed Pathways December 2007 update with graphics. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 08 Jan 2008
Time: 13:33:41

ServiceReqd

Pathways December 2007 update.

TechNotes


Company_Name: AB Deburring Co.
Contact: Rob
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-LLagaly-Dale
DateServiceReq: 01/07/2008
CompleteDate: 01/07/2008
Starttime: 2:45 pm
FinishTime: 4:00 pm
ServicePerformed1: Replaced the LCD screen on Lance's Laptop. Tested all ok
ServicePerformed2: Reinstalled the HP2420d Printer drivers on Dale's pc. Reconfigured the default driver to PCL-6.
ServicePerformed3: Reconfigured the Duplexing unit to "Enabled". Tested duplex printing. Tested without error.
ServicePerformed4: Checked the page marin issue. Tested ok.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
Remote Name: 199.6.44.174
Remote User: sarge7
Date: 07 Jan 2008
Time: 15:55:47

ServiceReqd

Replace the LCD screen on Lance's Laptop. Fix HP2420d Printer on Dale's pc. Not printing Duplex.

TechNotes


Company_Name: Rechtin Heating & Air
Contact: Tom Rechtin Jr.
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-LLong Pc.
DateServiceReq: 01/07/2008
CompleteDate: 01/07/2008
Starttime: 1:30 pm
FinishTime: 2:30 pm
ServicePerformed1: One of the 256 mb Ram DDR memory SIMMs is defective. Removed the dec\fective chip and system works ok.
ServicePerformed2: Will order 2 1gb ddr memory for this unit.
ServicePerformed3: Attempting to resolve errors on Tom Goetz's Easi-Est Program.
ServicePerformed4: Will send quote to Tom for upgraded Proxy Server.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.25
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 66.195.158.118
Remote User: sarge7
Date: 07 Jan 2008
Time: 14:13:41

ServiceReqd

Memory failure warning.

TechNotes


Company_Name: Ohio Tax Service
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI=Home PC
DateServiceReq: 01/02/2008
CompleteDate: 01/02/2008
Starttime: 10:00 am
FinishTime: 3:00 pm
ServicePerformed1: Windows 2000 OS corrupt. Installed the Windows XP Pro Upgrade.
ServicePerformed2: Tested all ok. Reinstalled ALL programs. Tested all ok.
ServicePerformed3: setup and reconfigured the Email accounts. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 5.75
CustSig: Signature On File
Remote Name: 65.27.141.71
Remote User: sarge7
Date: 02 Jan 2008
Time: 15:10:51

ServiceReqd

OS not booting up.

TechNotes


Company_Name: New / Unlisted--->
Contact: Shawn
New_Unlisted_Customer: Buy Products Recycling Co.
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Shawn
DateServiceReq: 12/27/2007
CompleteDate: 12/27/2007
Starttime: 4:30 pm
FinishTime: 5:00 pm
ServicePerformed1: Reconfigured the ATM to Perform AutoDaily Close at 1:00 am instead of 8:00 pm.
ServicePerformed2: Installed replacement network switch in Shawn's office. Tested ok. Gave the new wireless router for Shawn's home to Shawn.
ServicePerformed3: Shut the computer down 5 times. ok.
ServicePerformed4:
Part1: Qty-01: 5-Port Gigabit Network Switch.
Part4:
Part2: Qty-01: 5-Port Wireless Network DSL Router.
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 27 Dec 2007
Time: 16:37:56

ServiceReqd

Reconfigure the ATM to Perform AutoDaily Close at 1:00 am instead of 8:00 pm. Install replacement network switch in Shawn's office.

TechNotes


Company_Name: American Compressed Steel
Contact: Glynis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Glynis
DateServiceReq: 12/27/2007
CompleteDate: 12/27/2007
Starttime: 4:00 pm
FinishTime: 4:30 pm
ServicePerformed1: Checked the Bios APM. Configured correctly.
ServicePerformed2: Reinstall the Ad-Aware Software.
ServicePerformed3: Shut the computer down 5 times. ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 27 Dec 2007
Time: 16:33:55

ServiceReqd

System will not shut completely down.

TechNotes


Company_Name: Wrap And Send Services
Contact: Peri
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-AbleLPT-Peri
DateServiceReq: 12/20/2007
CompleteDate: 12/21/2007
Starttime: 7:45 pm - 12/20/2007
FinishTime: 4:30 pm - 12/21/2007
ServicePerformed1: Disabled the on-board network jack. Installed a USB External network interface CAT-5 jack.
ServicePerformed2: Tested both the wireless connection and the USB network jack. Tested all ok.
ServicePerformed3: Delivered to FEDEX at 4:00 pm for a Saturday Priority delivery.
ServicePerformed4:
Part1: Qty-01:D-Link USB Fast Ethernet Adapter.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.75
CustSig: Signature On File
Remote Name: 67.76.19.32
Remote User: sarge7
Date: 21 Dec 2007
Time: 14:45:12

ServiceReqd

Network jack is broke.

TechNotes


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-CADD-PhoneSYS
DateServiceReq: 12/20/2007
CompleteDate: 12/20/2007
Starttime: 2:00 pm
FinishTime: 2:45 pm
ServicePerformed1: Replaced battery Backup on Phone System. Tested all ok.,
ServicePerformed2: Replaced monitor on CADD pc. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: APC-UPS900.
Part4:
Part2: Qty-01: 19" LCD Monitor.
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
Remote Name: 199.6.44.166
Remote User: sarge7
Date: 20 Dec 2007
Time: 14:45:55

ServiceReqd

Replace battery Backup on Phone System. Replace monitor on CADD pc.

TechNotes


Company_Name: Dr. Mark Oelrich
Contact: Mark
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-DELL-Mark-PC
DateServiceReq: 12/18/2007
CompleteDate: 12/20/2007
Starttime: 1:00 pm
FinishTime: 1:30 pm
ServicePerformed1: Replaced the existing (2) 256mb Memory modules with (2) 1gb Memory Modules.
ServicePerformed2: Reset the system BIOS and reconfigured the System.
ServicePerformed3: Tested ALL ok.
ServicePerformed4:
Part1: Qty-02: REND 1-GB DDR-II PC2-5300 Memory. $59.99(ea)
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
Remote Name: 24.172.131.29
Remote User: sarge7
Date: 20 Dec 2007
Time: 13:23:39

ServiceReqd

Memory Error

TechNotes

Parts Charge ONLY. Labor is contract No Charge.


Company_Name: Dr. Mark Oelrich
Contact: Mark
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-DELL-Mark-PC
DateServiceReq: 12/18/2007
CompleteDate: 12/20/2007
Starttime: 1:00 pm
FinishTime: 1:30 pm
ServicePerformed1: Replaced the existing (2) 256mb Memory modules with (2) 1gb Memory Modules.
ServicePerformed2: Reset the system BIOS and reconfigured the System.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 24.172.131.29
Remote User: sarge7
Date: 20 Dec 2007
Time: 13:21:40

ServiceReqd

Memory Error

TechNotes


Company_Name: New / Unlisted--->
Contact: Greg Faestel
New_Unlisted_Customer: Gottcha Covered
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: ALL
DateServiceReq: 12/19/2007
CompleteDate: 12/19/2007
Starttime: 1:30 pm
FinishTime: 5:30 pm
ServicePerformed1: Reconfigured all workstations on the existing network. tested all ok. Assigned static IP numbers on all stations.
ServicePerformed2: Configured ALL pc's to share the 3 printers on the network. Tested all ok.
ServicePerformed3: Installed the Adobe Photoshop CS on the laptop. Cannot install this program on the Tower pc. Requires Windows XP Professional.
ServicePerformed4: Reconfigured and setup the Plotter pc to the existing network. Tested all ok.
Part1: Qty-01: Discounted Labor Fee- $100.00
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 4.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 208.102.39.203
Remote User: sarge7
Date: 19 Dec 2007
Time: 17:49:22

ServiceReqd

Configure entire network.

TechNotes

Will only bill for one hour per Sarge. One-Time intro fee ONLY. Normal hourly rate is $110.00 for all futre service.


Company_Name: New / Unlisted--->
Contact: Greg Faestel
New_Unlisted_Customer: Gottcha Covered
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: ALL
DateServiceReq: 12/19/2007
CompleteDate: 12/19/2007
Starttime: 1:30 pm
FinishTime: 5:30 pm
ServicePerformed1: Reconfigured all workstations on the existing network. tested all ok. Assigned static IP numbers on all stations.
ServicePerformed2: Configured ALL pc's to share the 3 printers on the network. Tested all ok.
ServicePerformed3: Installed the Adobe Photoshop CS on the laptop. Cannot install this program on the Tower pc. Requires Windows XP Professional.
ServicePerformed4: Reconfigured and setup the Plotter pc to the existing network. Tested all ok.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 4.0
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 208.102.39.203
Remote User: sarge7
Date: 19 Dec 2007
Time: 17:29:25

ServiceReqd

Configure entire network.

TechNotes

Will only bill for one hour per Sarge. One-Time intro fee ONLY. Normal hourly rate is $110.00 for all futre service.


Company_Name: Wrap And Send Services
Contact: Robyn
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Robyn
DateServiceReq: 12/14/2007
CompleteDate: 12/16/2007
Starttime: 1:00 pm
FinishTime: 3:00 pm
ServicePerformed1: removed over 1400 infected files. Installed new anti-Spy program on Robyn's PC.
ServicePerformed2: Reactivated the Symantec Antivirus program and reactivated the Ad-Aware program.
ServicePerformed3: Enabled the Ad-Watch program on the Tool bar. This program NEEDS to stay activated to prevent these bugs from "Disabling" these protective softwares.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.75
CustSig: Signature On File
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 16 Dec 2007
Time: 14:57:05

ServiceReqd

System infected with viruses.

TechNotes

See infection report attached to this work order.


Company_Name: Ohio Tax Service
Contact: Pam
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Trevor
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 12/11/2007
CompleteDate: 12/11/2007
Starttime: 11:00 AM
FinishTime: 5:00 PM
ServicePerformed1: Replaced old computers with new ones. Added 1 gig of RAM and Floppy to the 5 computers. (TAX 1 - 5)
ServicePerformed2: Cloned old harddrives. Successful. Downloaded and Installed Windows Updates. Installed Nero Tested OK.
ServicePerformed3:
ServicePerformed4:
Part1: Qty 1 : 07-121007-1
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 6.00
CustSig: Signature On File
Remote Name: 70.61.156.251
Remote User: trevor
Date: 11 Dec 2007
Time: 16:29:26

ServiceReqd

Requested new PCs for tax software.

TechNotes

See invoice for details.


Company_Name: Ohio Tax Service
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 12/07/2007
CompleteDate: 12/10/2007
Starttime: 1:30 pm
FinishTime: 2:45 pm
ServicePerformed1: Inventoried ALL pc's. See Notes for details. ALL computers (except Pam's) will need to be upgraded to the next level to run the new software.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
Remote Name: 70.61.156.251
Remote User: sarge7
Date: 10 Dec 2007
Time: 14:37:42

ServiceReqd

Inventory ALL computers for spec's.

TechNotes

Tax-1: PIII 650Mhz, 490mbRam, 192.168.100.3 /AX6BC - XP Tax-2: PIII 650Mhz, 384mbRam, 192.168.100.8 /AX6BC - XP Tax-3: PIII 650Mhz, 384mbRam, 192.168.100.10 /AX6BC - XP Tax-4: PIII 650Mhz, 512mbRam, 192.168.100.6 /AX6BC - XP Tax-5: PIII 550Mhz, 256mbRam, 192.168.100.9 /AX6BC - XP Pam: P4 1.8Ghz, 512mbRam, 192.168.100.2 /AX4B - Windows 2000 Upgrade cost: $595.00 Per computer. Upgrade memory on Pam's $140.00 for 2 GB SDRAMM memory.


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Outlook-All
DateServiceReq: 12/08/2007
CompleteDate: 12/10/2007
Starttime: 10:00 am
FinishTime: 1:15 pm
ServicePerformed1: Installed the Microsoft Outlook on Lina, Kim, Ken, Christine, Jay and Glynis's pc.
ServicePerformed2: Tested all ok. Added the signature to Email. Removed the Oulook Express program from pc's.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 10 Dec 2007
Time: 13:06:52

ServiceReqd

Install the Microsoft Outlook on Lina, Kim, Ken, Christine, Jay and Glynis's pc.

TechNotes


Company_Name: Johnson-Nash Metal Product Inc.
Contact: Craig
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Craig
DateServiceReq: 11/25/2007
CompleteDate: 12/04/2007
Starttime: 4:30 pm
FinishTime: 3:45 am 12/04/2007
ServicePerformed1: Performed Full upgrade to Craig's PC. Transferred ALL data from old pc to new.
ServicePerformed2: Set to deliver to Craig's office 12/04/2007. AM
ServicePerformed3: Installed pc. Setup all printer's and software. Tested all ok.
ServicePerformed4:
Part1: Qty-01: Upgrade Computer. See invoice.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 17.45
CustSig: Signature On File
Remote Name: 199.6.50.155
Remote User: sarge7
Date: 04 Dec 2007
Time: 13:50:51

ServiceReqd

Replace Craig's Office to Upgraded computer.

TechNotes


Company_Name: Johnson-Nash Metal Product Inc.
Contact: Craig
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Craig
DateServiceReq: 11/25/2007
CompleteDate: 12/04/2007
Starttime: 4:30 pm
FinishTime: 3:45 am 12/04/2007
ServicePerformed1: Performed Full upgrade to Craig's PC. Transferred ALL data from old pc to new.
ServicePerformed2: Set to deliver to Craig's office 12/04/2007. AM
ServicePerformed3: Installed pc. Setup all printer's and software. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 17.45
CustSig: Signature On File
Remote Name: 199.6.50.155
Remote User: sarge7
Date: 04 Dec 2007
Time: 13:50:25

ServiceReqd

Replace Craig's Office to Upgraded computer.

TechNotes


Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Carol
DateServiceReq: 11/29/2007
CompleteDate: 11/30/2007
Starttime: 2:00 pm
FinishTime: 2:30 pm
ServicePerformed1: Replaced defective monitor with 19" LCD Monitor. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: 19" AOC LCD Black Monitor
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 30 Nov 2007
Time: 14:24:53

ServiceReqd

Replace defective monitor

TechNotes


Company_Name: AB Deburring Co.
Contact: Lorraine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 11/29/2007
CompleteDate: 11/29/2007
Starttime: 12:30 pm
FinishTime: 2:15 pm
ServicePerformed1: Configured the HP4650DN Laser Printer for network use. Removed the HP Laserjet 5 from the network. Reconfigured network laserjet printer on ALL workstations. Tested all ok.
ServicePerformed2: Reconfigured Proxy Server for Port forwarding on the ALLWorx Phone system. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.25
CustSig: Signature On File
Remote Name: 199.6.44.216
Remote User: sarge7
Date: 29 Nov 2007
Time: 14:19:59

ServiceReqd

Reconfigure network laserjet printer on ALL workstations. Reconfigure Proxy Server for Port forwarding on the ALLWorx Phone system.

TechNotes


Company_Name: American Compressed Steel
Contact: Shawn
New_Unlisted_Customer: Buy Products Recycling
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-FAX
DateServiceReq: 11/21/2007
CompleteDate: 11/27/2007
Starttime: 1:00 pm
FinishTime: 3:00 pm
ServicePerformed1: Installed Printer-Fax-Scanner-Copier Machine. Performed the initial setup of FAX. Sent test fax to Kim at ACS office. Kim sent test fax back. Completed without error.
ServicePerformed2: Set the IP#: 192.168.100.84. Installed the drivers for the Printer-Fax-Scanner-Copier Machine on Shawn's laptop. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: HP Officejet Pro l7580N
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.25
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 27 Nov 2007
Time: 14:43:08

ServiceReqd

Install Printer-Fax-Scanner-Copier Machine.

TechNotes


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis / Reva
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-E2-Autovue
DateServiceReq: 11/27/2007
CompleteDate: 11/27/2007
Starttime: 9:30 am
FinishTime: 11:15 am
ServicePerformed1: Removed the errors on Reva's pc.
ServicePerformed2: Reinstalled the Autovue on both Reva's and Dennis's pc. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
Remote Name: 199.6.44.254
Remote User: sarge7
Date: 27 Nov 2007
Time: 11:17:36

ServiceReqd

Autovue is not working.

TechNotes


Company_Name: Kendrick Moving & Storage
Contact: Jim
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Jim
DateServiceReq: 11/20/2007
CompleteDate: 11/20/2007
Starttime: 1:00 pm
FinishTime: 2:00 pm
ServicePerformed1: Reconfigured Greg's pc to allow sharing of the C: drive. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.5
CustSig: Signature On File
Remote Name: 66.59.123.177
Remote User: sarge7
Date: 20 Nov 2007
Time: 13:54:29

ServiceReqd

Jim cannot access the Network drive.

TechNotes


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 11/19/2007
CompleteDate: 11/19/2007
Starttime: 4:00 pm
FinishTime: 7:00 pm
ServicePerformed1: Performed the Profile Update. Completed without error.
ServicePerformed2: Performed Pathways Upgrade. Tested all ok.
ServicePerformed3: Performed workstation Client inst.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.75
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 19 Nov 2007
Time: 18:56:14

ServiceReqd

Pathways Update. Profiles Update.

TechNotes


Company_Name: American Compressed Steel
Contact: Shawn
New_Unlisted_Customer: Buy Products Recycling
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Kiosk System
DateServiceReq: 11/19/2007
CompleteDate: 11/19/2007
Starttime: 11:00 am
FinishTime: 3:30 pm
ServicePerformed1: Removed the unit from the enclosure. Found loose connector on power supply has disconnected fromt the power supply. Connector CN-5.
ServicePerformed2: Recoonected the CN5. Applied "LOCTITE" Adhesive to the corners of the CN5 jack on plug to prevent future disconnections due to vibration.
ServicePerformed3: Connected the USB to RS-232 converters to the Kiosk. Set for Com-3 and Com-4. Com-2 is used for the TouchScreen interface. Com-1 has been disabled.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: .0..
ContractHours: 5.25
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 19 Nov 2007
Time: 15:19:03

ServiceReqd

System will not power up.

TechNotes

Will contact the manufacturer of the kiosk and inform them of this issue


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Net Cabling
DateServiceReq: 11/13/2007
CompleteDate: 11/15/2007
Starttime: 2:00 pm
FinishTime: 2:45 pm
ServicePerformed1: Ran 35ft Cat-5e network cable from Switch to Copier location. Installed 2 RJ-45 plug ends on the cable. Tested continuity ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: 35ft Cat-5e Cable.
Part4:
Part2: Qty-02: RJ-45 Plug ends
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 199.6.44.190
Remote User: sarge7
Date: 15 Nov 2007
Time: 14:58:50

ServiceReqd

Run 35Ft Cat-5e network cable from Switch to Copier location.

TechNotes

Note: The new Scanner/Copier needs to have the Static IP# set to IP:192.168.100.210 Subnet: 255.255.255.0 Gateway: 192.168.100.1


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike/Jodie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 11/14/2007
CompleteDate: 11/15/2007
Starttime: 11:30 am
FinishTime: 12:30 pm
ServicePerformed1: Performed Pathways update with graphics. All tested ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 15 Nov 2007
Time: 12:35:09

ServiceReqd

Pathways Upgrade

TechNotes


Company_Name: New / Unlisted--->
Contact: Anand
New_Unlisted_Customer: Nina Paul Jewelry Co.
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server - ALL
DateServiceReq: 11/13/2007
CompleteDate: 11/14/2007
Starttime: 10:30 am
FinishTime: 4:30 pm
ServicePerformed1: Upgraded the Server to Windows 2003 Server -5-CALS. A fresh installation. Setup ALL users with access and login passwords.
ServicePerformed2: Transferred all data from front pc to U: Drive. Tested all ok.
ServicePerformed3: Installed 1 Cat-5 wall jack w/ face plate and blank.
ServicePerformed4:
Part1: Qty-01: See invoice for NPJ
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 3.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 74.219.193.162
Remote User: sarge7
Date: 14 Nov 2007
Time: 16:31:54

ServiceReqd

Upgrade the Server to Windows 2003 Server -5-CALS. Reconfigure ALL existing PCs.

TechNotes

See Invoice#: 07-110907-3. No additional hours to be billed per Sarge. Paid $686.19 Visa:4798531205293535 11/10 Cvs-982. anand p jhaveri. 9525-45242.


Company_Name: New / Unlisted--->
Contact: Anand
New_Unlisted_Customer: Nina Paul Jewelry Co.
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server - ALL
DateServiceReq: 11/13/2007
CompleteDate: 11/14/2007
Starttime: 10:30 am
FinishTime: 4:30 pm
ServicePerformed1: Upgraded the Server to Windows 2003 Server -5-CALS. A fresh installation. Setup ALL users with access and login passwords.
ServicePerformed2: Transferred all data from front pc to U: Drive. Tested all ok.
ServicePerformed3: Installed 1 Cat-5 wall jack w/ face plate and blank.
ServicePerformed4:
Part1: Qty-01: See invoice for NPJ
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 3.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 74.219.193.162
Remote User: sarge7
Date: 14 Nov 2007
Time: 16:24:34

ServiceReqd

Upgrade the Server to Windows 2003 Server -5-CALS. Reconfigure ALL existing PCs.

TechNotes

See Invoice#: 07-110907-3. No additional hours to be billed per Sarge.


Company_Name: Kendrick Moving & Storage
Contact: Jim
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-000125
DateServiceReq: 11/06/2007
CompleteDate: 11/07/2007
Starttime: 12:00 pm
FinishTime: 5:00 pm
ServicePerformed1: Upgraded Greg's pc to new. Cloned all data from old to new pc. Reinstalled the Windows XP Pro. Tested all ok.
ServicePerformed2: Fixed the network connection of Jim's pc to Greg's. Put an icon on Jim's desktop for the Tariff program. Tested all ok.
ServicePerformed3: Installed a print server on the HP Laserjet 4000 at Greg desk. Cinfigured the IP number to 192.168.0.5. Configured both Jim and Greg's pc to use this network printer. Tested all ok.
ServicePerformed4: Will send Jim a quote for a rack mounted server and monitor. Also an additional computer for front desk with 17" LCD monitor.
Part1: QTY-01: Pentium 4 Duo 2 Pc w/2GB RAM, 250GB HDD, DVD-R/W. See Invoice.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 3.00
ContractHours: 2.5
CustSig: Signature On File
Remote Name: 66.59.122.135
Remote User: sarge7
Date: 07 Nov 2007
Time: 16:41:18

ServiceReqd

Upgrade Greg's pc to new. Fix the network connection of Jim's pc to Greg's

TechNotes


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 11/06/2007
CompleteDate: 11/06/2007
Starttime: 2:30 pm
FinishTime: 4:15 pm
ServicePerformed1: Created Personalized EMail Signatures for ALL ACS computer users. Installed the signatures on all pc's. Tested all ok.
ServicePerformed2: Copied ACS Letterhead DOT template to all desktops. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 5.5
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 06 Nov 2007
Time: 16:11:07

ServiceReqd

Install the custom email signatures on all pc's. Copy the ACS Letterhead to ALL desktops.

TechNotes


Company_Name: New / Unlisted--->
Contact: Michelle
New_Unlisted_Customer: Michelle Marshall
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Michelle
DateServiceReq: 11/01/2007
CompleteDate: 11/05/2007
Starttime: 12:45 pm
FinishTime: 1:45 pm
ServicePerformed1: Replaced the 40gb drive with the Seagate 500gb drive.
ServicePerformed2: Cloned all data from the old drive to new. Completed without error.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Seagate 500gb HDD $159.95
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: .5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 199.6.50.206
Remote User: sarge7
Date: 05 Nov 2007
Time: 13:37:09

ServiceReqd

Hard Drive failing.

TechNotes

Send Invoice to msmj@fuse.net


Company_Name: Wrap And Send Services
Contact: Peri Osako
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-1064 Laptop
DateServiceReq: 10/31/2007
CompleteDate: 11/01/2007
Starttime: 10:30 am 10/31/2007
FinishTime: 02:45 am 11/01/2007
ServicePerformed1: Replaced the 20GB hard drive with a 160gb hard drive.
ServicePerformed2: Recovered ALL data from failed drive. Transferred data to new drive. Reinstalled the Windows XP Professional software. Completed without error.
ServicePerformed3: ALL data was transferred without error. Tested internet ok. Ran Full virus scan. No viruses found.
ServicePerformed4: Set to FEDEX back to Peri 11/01/2007 AM.
Part1: Qty-01: 160 Seagate Laptop Hard Drive
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 9.75
CustSig: Signature On File
Remote Name: 67.76.19.32
Remote User: sarge7
Date: 01 Nov 2007
Time: 03:46:06

ServiceReqd

Laptop Fails to boot.

TechNotes


Company_Name: American Compressed Steel
Contact: Pat
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-PAT
DateServiceReq: 10/31/2007
CompleteDate: 10/31/2007
Starttime: 10:30 am
FinishTime: 12:30 pm
ServicePerformed1: Setup the P2PDF program on Pat's pc. Gave block of instructions to Pat. Tested all ok.
ServicePerformed2: Setup the Outlook 2007 with the default Stationery of ACS. Reconfigured Pat's Signature. Tested all ok.
ServicePerformed3: Downloaded and installed the Flash Player on Pat's PC. Tested all ok.
ServicePerformed4:
Part1: Qty-01: P2PDF Single User. $39.95 +tax
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.25
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 31 Oct 2007
Time: 11:30:52

ServiceReqd

Setup Pat's pc's with P2PDF and the Stationery Email.

TechNotes


Company_Name: Johnson-Nash Metal Product Inc.
Contact: Randel
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Randel
DateServiceReq: 10/26/2007
CompleteDate: 10/29/2007
Starttime: 3:30 pm 10/26/2007
FinishTime: 3:00 pm 10/29/2007
ServicePerformed1: See Invoice for details.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: See Invoice for details.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 7.5
CustSig: Signature On File
Remote Name: 199.6.50.155
Remote User: sarge7
Date: 29 Oct 2007
Time: 13:42:01

ServiceReqd

Repair Randel's PC

TechNotes


Company_Name: Dr. Raymond Ringenbach
Contact: Lisa
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-UPS
DateServiceReq: 10/23/2007
CompleteDate: 10/26/2007
Starttime: 12:30 pm
FinishTime: 1:15 pm
ServicePerformed1: Replaced UPS APC-2200 Batteries.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: QTY-02: RBC-11
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 70.61.16.125
Remote User: sarge7
Date: 26 Oct 2007
Time: 13:02:46

ServiceReqd

Replace UPS APC-2200 Batteries.

TechNotes

Invoiced and paid in full Check#:4866


Company_Name: New / Unlisted--->
Contact: n/a
New_Unlisted_Customer: CRCS-MED
Tech1: Sarge
Tech2: Trevor
Tech3: Select Tech
SystemNumber: STI
DateServiceReq: 10/25/2007
CompleteDate: 10/25/2007
Starttime: 10:00 AM
FinishTime: 1:30 PM
ServicePerformed1: Wired 5 wall jacks for Cat5 and setup a wireless connection for CRCS-MED
ServicePerformed2: Tested the wireless all OK. Used 128bit WEP.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.00
CustSig: Signature On File
Remote Name: 72.49.157.28
Remote User: trevor
Date: 25 Oct 2007
Time: 13:39:23

ServiceReqd

Wire Cat5 plugs/jacks for the walls. Install router and configure the wireless.

TechNotes

Wasn't sure the contacts name.


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Sandy/Shawn
DateServiceReq: 10/22/2007
CompleteDate: 10/22/2007
Starttime: 1:30 pm
FinishTime: 4:45 pm
ServicePerformed1: Installed network jack at Shawn's location GP Bldg for the Kiosk system. Need to get a double jack for Shawn's office. Cannot use the existing "Phone Jack" connector that is there. Will bring jack tomorrow. Punched down the CAT-5 cable in the phone room at the Brokerage office to 59 and 60 on the patch panel. Connected them to the existing network switch. Tested all ok.
ServicePerformed2: Installed Adobe Acrobat Professional on Sandy's PC. Tested ok. Made it the default PDF reader as well.
ServicePerformed3: Performed a manual Cleaning of the Tape drive unit to clear the "Needs Cleaning" msg. Completed without error.
ServicePerformed4:
Part1: Qty-02: Cat-5 Network jacks.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 22 Oct 2007
Time: 16:41:15

ServiceReqd

Install network jacks at Shawn's location GP Bldg. Install Adobe Acrobat Professional on Sandy's PC.

TechNotes


Company_Name: Dr. Raymond Ringenbach
Contact: Lisa
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Proxy Server
DateServiceReq: 10/17/2007
CompleteDate: 10/20/2007
Starttime: 3:30 pm
FinishTime: 2:30 pm - 10/20/2007
ServicePerformed1: Replaced Motherboard on Proxy Server. Reinstalled all drivers. Tested all ok.
ServicePerformed2: Need to replace the battery in the UPS. Ordered 0n 10/18/2007.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Motherboard Intel. 478 SS
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 3.5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 70.61.16.125
Remote User: sarge7
Date: 19 Oct 2007
Time: 14:23:39

ServiceReqd

Repair Proxy Server.

TechNotes

Will invoice when battery has come in.


Company_Name: New / Unlisted--->
Contact: Nina Paul Jewelry Co.
New_Unlisted_Customer: Nina Paul
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 10/18/2007
CompleteDate: 10/18/2007
Starttime: 2:45 pm
FinishTime: 4:45 pm
ServicePerformed1: Fixed the network connection to Shopkeeper Program. Printed the reports for Nina.
ServicePerformed2: Printed the Customer letter and the Inventory list and the customer list for Nina. Sent to the Minutemanpress.
ServicePerformed3: Moved ALL Nnia Paul DATA to CD for Nina. Removed the Shopkeeper data from both server and workstations.
ServicePerformed4: Put copy of Customer Mailing list and the Inventory in the My Document folder on the workstation for new owners.
Part1: Qty-01: Keyboard for Server. $ 21.95
Part4: Total Invoice Charge: $ 257.68
Part2: Qty-02: Labor Hours Total: $ 220.00
Part5:
Part3: Qty-01: TAX. $ 15.73
Part6:
BillableHours: 2.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 208.102.125.21
Remote User: sarge7
Date: 18 Oct 2007
Time: 16:50:07

ServiceReqd

Assist with Inventory report. Add assist new management with Network setup.

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike/Jodie
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 10/18/2007
CompleteDate: 10/18/2007
Starttime: 2:30pm
FinishTime: 3:00pm
ServicePerformed1: Performed Pathways update with graphics. Tested OK.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: trevor
Date: 18 Oct 2007
Time: 15:03:47

ServiceReqd

Pathways Update

TechNotes


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Sarge
Tech3: Select Tech
SystemNumber: STI-BM-KW-JP-BP
DateServiceReq: 10/18/2007
CompleteDate: 10/18/2007
Starttime: 9:00 am
FinishTime: 3:00 pm
ServicePerformed1: Upgraded Ken , Bill and Jays PC to XP and upgraded their office to 2007 standard with no problems.
ServicePerformed2: Sarge reconfigured tape backup scheduler. Preformed full backup on tape #10. Completed without error.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 6.00
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: trevor
Date: 18 Oct 2007
Time: 13:57:55

ServiceReqd

Upgrade Bill, Ken, and Jays PCs from 2000 to XP. Then upgrade Office to 2007 Standard.

TechNotes


Company_Name: American Compressed Steel/Brokerage
Contact: Bruce
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Bruce PC
DateServiceReq: 10/18/2007
CompleteDate: 10/18/2007
Starttime: 9:45 am
FinishTime: 11:45 am
ServicePerformed1: Upgraded Bruce's 40gb hard drive with 250gb drive. Clone all data from old drive. Tested all ok.
ServicePerformed2: Upgraded Bruce's Office 2000 to 2007. Completed without error. Configured the Outlook Express to be the Default Email program. Tested all ok.
ServicePerformed3: Reinstalled the scanner programs on Christine's pc. Tested all ok.
ServicePerformed4:
Part1: Qty-01: 250 WD SATA hard drive
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 18 Oct 2007
Time: 11:44:38

ServiceReqd

Upgrade Bruce's 40gb hard drive with 250gb drive. Upgrade Bruce's Office 2000 to 2007. Reinstall the scanner programs on Christine's pc.

TechNotes

Will be back 10/19/2007 to install the Adobe Acrobat Professional on Christine's pc when Sandy gets the program.


Company_Name: AB Deburring Co.
Contact: Lorraine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-KAY
DateServiceReq: 10/17/2007
CompleteDate: 10/17/2007
Starttime: 10:00 am
FinishTime: 10:45 am
ServicePerformed1: This system needs to be upgraded to windows XP Pro. The HP scan program is having a problem with the Directory Naming Scheme being use by windows 2000
ServicePerformed2: Suggest an upgrade to this pc. Will send quote.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
Remote Name: 199.6.44.141
Remote User: sarge7
Date: 17 Oct 2007
Time: 10:49:01

ServiceReqd

Problems with the scanner savings files to network.

TechNotes


Company_Name: Dr. Mark Oelrich
Contact: sandie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Scale
DateServiceReq: 10/17/2007
CompleteDate: 10/17/2007
Starttime: 8:45 pm
FinishTime: 10:00 pm
ServicePerformed1: Installed the add-on Serial Port card to Dell pc downstair. Connected the scales to Com-1. Tested all ok.
ServicePerformed2: Registered scale on-line. created an account. Downloaded the rates. completed without error.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
Remote Name: 24.172.131.29
Remote User: sarge7
Date: 17 Oct 2007
Time: 09:51:52

ServiceReqd

Install I/O card. Install the scale.

TechNotes


Company_Name: Dr. Mark Oelrich
Contact: sandie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Scale
DateServiceReq: 10/17/2007
CompleteDate: 10/17/2007
Starttime: 8:45 pm
FinishTime: 10:00 pm
ServicePerformed1: Installed the add-on Serial Port card to Dell pc downstair. Connected the scales to Com-1. Tested all ok.
ServicePerformed2: Registered scale on-line. created an account. Downloaded the rates. completed without error.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 24.172.131.29
Remote User: sarge7
Date: 17 Oct 2007
Time: 09:51:26

ServiceReqd

Install I/O card. Install the scale.

TechNotes


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Trevor
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 10/16/2007
CompleteDate: 10/16/2007
Starttime: 11:00 am
FinishTime: 4:30 pm
ServicePerformed1: Performed Office 2007 Upgrade on all PC's. Bruce's pc needs larger hard drive. Could not install upgrade. Bill, Kenny and Jay's desktop pc's need to upgraded to Windows XP Professional to upgrade the Office 2007.
ServicePerformed2: Installed the Rimas IDSCAN install on Shawn's PC. Completed without error.
ServicePerformed3: Fixed the Verizon's Mobile phone connection on Jay's PC. Sync's ok. Installed the network Symantec Antivirus on Jay's PC.
ServicePerformed4: Fixed Larry's Internet issues. Installed the Kodak cable on Kenny's pc. Tested ok.
Part1: Qty-01: Kodak Mini pc cable.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 10.75 total
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 16 Oct 2007
Time: 16:28:46

ServiceReqd

Office 2007 Pro Upgrade. Rimas IDSCAN install on Shawn's PC. Fix the Verizon's Mobile phone connection on Jay's PC. Install Symantec Antivirus on Jay's PC. Fix Larry's Internet issues.

TechNotes

Note: Parts listed already invoiced for.


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI
DateServiceReq: 10/16/2007
CompleteDate: 10/16/2007
Starttime: 10:00 AM
FinishTime: 2:20 pm
ServicePerformed1: Sucessfully upgraded Office on Shawns laptop, and Pats laptop. Kim's gave me an error but Office successfully installed.
ServicePerformed2: Went over to Brokerage and successfully upgraded Linas and Chirstines.
ServicePerformed3: Bruce did not have enough space on his harddrive, told Sarge.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4:20
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: trevor
Date: 16 Oct 2007
Time: 14:27:11

ServiceReqd

Upgrading Microsoft Office to 2007.

TechNotes

Was not able to preform upgrade on Kenny, Bill or Jay's pc due to older operating systems.


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Dennis PC
DateServiceReq: 10/16/2007
CompleteDate: 10/16/2007
Starttime: 9:00 am
FinishTime: 10:30 am
ServicePerformed1: Performed File Association Manual fix. Tested all ok.
ServicePerformed2: Downloaded the latest microsoft. updates. Completed without error.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
Remote Name: 199.6.44.202
Remote User: sarge7
Date: 16 Oct 2007
Time: 10:20:19

ServiceReqd

File Association Bug.

TechNotes


Company_Name: AB Deburring Co.
Contact: Rob
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-KAY Pc
DateServiceReq: 10/10/2007
CompleteDate: 10/12/2007
Starttime: 3:30 pm
FinishTime: 4:15 pm
ServicePerformed1: Checked the CPU cooling fan. Checked ok.
ServicePerformed2: Ran the memory test. No errors found. Will replace the power supply if the unit shuts down again.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
Remote Name: 199.6.44.178
Remote User: sarge7
Date: 12 Oct 2007
Time: 16:16:37

ServiceReqd

Kay's pc has been shutting off.

TechNotes


Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 10/12/2007
CompleteDate: 10/12/2007
Starttime: 2:00 pm
FinishTime: 3:30 pm
ServicePerformed1: Installed DAT-72 SATA Tape drive on the server. Installed the drivers and the Backup Software.
ServicePerformed2: Configured the Backup software to backup every morning at 1:07 am Tuesday thru Saturday.
ServicePerformed3: Performed Tape Cartridge Electronic Labelling. on Monday thru Friday's tapes. There are 2 Spare tapes and one cleaning tape.
ServicePerformed4:
Part1: Qty-01: 72-DAT w/software
Part4:
Part2: Qty-07: DAT-72 Tape Cartridges.
Part5:
Part3: Qty-01: DAT Cleaning Tape Cartridge
Part6:
BillableHours: 0.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 12 Oct 2007
Time: 15:10:11

ServiceReqd

Install Tape Backup Drive and software.

TechNotes

Note: These components where part of the previous Server Upgrade invoice which has been paid in full.


Company_Name: New / Unlisted--->
Contact: Clare
New_Unlisted_Customer: GVSS
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Front PC
DateServiceReq: 10/04/2007
CompleteDate: 10/04/2007
Starttime: 1:15 pm
FinishTime: 2:30 pm
ServicePerformed1: The mouse needs to be replaced. The wired leading into the mouse has shorted.
ServicePerformed2: Reinstalled the Symantec Antivirus Client on this workstation. Tested all ok.
ServicePerformed3: Fixed the Printer Install on Clare's PC. Also fixed the Drive error msg on Clare's PC as well.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.25
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 24.172.129.197
Remote User: sarge7
Date: 04 Oct 2007
Time: 14:29:28

ServiceReqd

Mouse not working and the Symantec Antivirus Install messages keep appearing on screen.

TechNotes

Will call back to setup time for monthly computer maintenance on ALL pc's.


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Sandy
DateServiceReq: 10/03/2007
CompleteDate: 10/03/2007
Starttime: 2:00 pm
FinishTime: 3:30 pm
ServicePerformed1: Remove the existing scanner on Sandy's pc. Replaced with 4400 series. Tested all ok.
ServicePerformed2: Performed the Cleaning procedure on the tape drive. Tested all ok. Completed without error.
ServicePerformed3: Reconfigured the DEP Program to exclude certain programs from being shutdown.
ServicePerformed4:
Part1: Qty-01: Canon Scanner 4400
Part4:
Part2: Qty-01: 15" X2gen LCD Monitor on the Server.
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 03 Oct 2007
Time: 15:29:59

ServiceReqd

Replace Scanner on Sandy's Workstation. Perform cleaning on Tape drive.

TechNotes


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Sandy
DateServiceReq: 10/03/2007
CompleteDate: 10/03/2007
Starttime: 2:00 pm
FinishTime: 3:30 pm
ServicePerformed1: Remove the existing scanner on Sandy's pc. Replaced with 4400 series. Tested all ok.
ServicePerformed2: Performed the Cleaning procedure on the tape drive. Tested all ok. Completed without error.
ServicePerformed3: Reconfigured the DEP Program to exclude certain programs from being shutdown.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 03 Oct 2007
Time: 15:28:22

ServiceReqd

Replace Scanner on Sandy's Workstation. Perform cleaning on Tape drive.

TechNotes


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 10/03/2007
CompleteDate: 10/03/2007
Starttime: 1:30 pm
FinishTime: 2:00 pm
ServicePerformed1: Removed tmp files from the backup scheme. Tested all ok.
ServicePerformed2: Reinstalled the PKZIP program on Dennis's pc. Set the default "Extract To" folder to c:\UNZIP. Tested all ok.
ServicePerformed3: Shut off the "Automatic Update" feature on the Shop PC. Tested ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 199.6.44.195
Remote User: sarge7
Date: 03 Oct 2007
Time: 14:02:58

ServiceReqd

Reconfigure Tape Backup. Fixed PKZIP program on Dennis's PC.

TechNotes


Company_Name: New / Unlisted--->
Contact: Nina Paul Jewelry Co.
New_Unlisted_Customer: Nina Paul
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: Server
DateServiceReq: 10/02/2007
CompleteDate: 10/02/2007
Starttime: 3:00 pm
FinishTime: 4: 00pm
ServicePerformed1: Reconfigured printer on server. Tested ok.
ServicePerformed2: Configured the Software to print the correct report of the inventory with cost of on-hand inventory items.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.0
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 72.49.127.239
Remote User: sarge7
Date: 02 Oct 2007
Time: 16:15:28

ServiceReqd

Printer not working.

TechNotes

$ 110.00 $ 7.15 Tax ________ $ 117.15


Company_Name: American Compressed Steel/Brokerage
Contact: Lina
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Lina
DateServiceReq: 10/01/2007
CompleteDate: 10/01/2007
Starttime: 12:30 pm
FinishTime: 1:00 pm
ServicePerformed1: Replaced the network card in Lina's PC to troubleshoot RIMAS connectivity issues.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: QTY-01: Netgear GA311 NIC
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .5
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 01 Oct 2007
Time: 13:08:21

ServiceReqd

Replace Network card to troubleshoot RIMAS issues.

TechNotes


Company_Name: Jeff Wyler - Dealer Group
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 09/28/2007
CompleteDate: 09/28/2007
Starttime: 2:00 pm
FinishTime: 3:00 pm
ServicePerformed1: Attempted second installation of the Pathways update using the replacement copy from the CCC. Completed without errors.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 28 Sep 2007
Time: 14:52:03

ServiceReqd

Attempt a second update of Pathways after receiving replacement CD

TechNotes


Company_Name: Johnson-Nash Metal Product Inc.
Contact: Carrie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Carrie
DateServiceReq: 09/28/2007
CompleteDate: 09/28/2007
Starttime: 1:00 pm
FinishTime: 1:45 pm
ServicePerformed1: Configured the firerwall for Carrie's PcAnywhere Access. Tested all ok
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
Remote Name: 199.6.50.155
Remote User: sarge7
Date: 28 Sep 2007
Time: 13:46:33

ServiceReqd

Configure the firewall for Carrie PcAnywhere Access.

TechNotes

IP: 199.6.50.155 Port 5676/5677


Company_Name: Malverne Apartments
Contact: Carliss
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 09/26/2007
CompleteDate: 09/26/2007
Starttime: 10:30 am
FinishTime: 1:00 pm
ServicePerformed1: Burned CD for new management.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 199.6.49.213
Remote User: sarge7
Date: 26 Sep 2007
Time: 12:54:41

ServiceReqd

Need to backup Camsys to cd for New management.

TechNotes


Company_Name: Malverne Apartments
Contact: Carliss
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 09/26/2007
CompleteDate: 09/26/2007
Starttime: 10:30 am
FinishTime: 1:30 pm
ServicePerformed1: Burned CD for new management.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 199.6.49.213
Remote User: sarge7
Date: 26 Sep 2007
Time: 12:53:38

ServiceReqd

Need to backup Camsys to cd for New management.

TechNotes


Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-NetPrinters
DateServiceReq: 09/25/2007
CompleteDate: 09/25/2007
Starttime: 4:00 pm
FinishTime: 5:00 pm
ServicePerformed1: Reconfigured and reset the Network printer services and server. Removed corrupt print job in the print queue. Completed the rest of the job without error.
ServicePerformed2: Attempted to reset the ERAlink printer. Will not print. Scott to call Jim Surhe on resetting at his office.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 25 Sep 2007
Time: 17:03:35

ServiceReqd

The Network printers and the ERALink Printers are not working.

TechNotes


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 09/24/2007
CompleteDate: 09/24/2007
Starttime: 1:00 pm
FinishTime: 2:30 pm
ServicePerformed1: Performed Pathways August update with graphics. Completed without error.
ServicePerformed2: Attempted several times to perform the Pathways September update. Failed.
ServicePerformed3: Contacted CCC Tech. The CD disk is defective. They are shipping a replacement for Wednesday delivery.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 24 Sep 2007
Time: 14:28:56

ServiceReqd

Pathways Update for August and September 2007

TechNotes


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Backup-Sandy
DateServiceReq: 09/19/2007
CompleteDate: 09/24/2007
Starttime: 06:00 am
FinishTime: 12:30 pm
ServicePerformed1: Pulled Sandy's Pc on Friday for the upgrade. Transferred all data to new pc. Reconfigured all. Tested all ok. Setup to Deliver Monday 6:30 am. Configured Tape Auotloader system. Tested all ok.
ServicePerformed2: Delivered and setup Sandy's new pc to the network. Tested all ok. The Time Punch program will not work on computers with more than 1-GB ram memory. Had Jim Erickson from ADP Reconfigure the ETime to do the Hand Punch procedure from Sandy's old system only. Reconfigured the ETime Data files to be stored on the J: Drive. Tested all ok. Removed all of the EMAIL accounts and messages from the ETime system. Also setup PCAnywhere for Sandy to be able to connect from home. Ports 5633/5634.
ServicePerformed3: Installed Controller card in the Server for the interface between the Server and the Tape Drive Autoloader. Tested all ok.
ServicePerformed4: Installed the Tape Backup software and configured the Autoloader Drives to backup ALL data from server on the scheduled dates. Tested all ok.
Part1: QTY:01- See invoice for time and cost.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 17.5
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 24 Sep 2007
Time: 12:26:12

ServiceReqd

Install Tape Backup Autoloader and Software on Server. Install Sandy's replacement computer. Convert Sandy's old pc for Bill to use.

TechNotes


Company_Name: Dr. Mark Oelrich
Contact: Sandie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: Dr.Oelrichs' DELL PC
DateServiceReq: 09/19/2007
CompleteDate: 09/20/2007
Starttime: 10:15 am
FinishTime: 11:00 am
ServicePerformed1: Dr. Oelrich's pc was up and running when I got here. I plugged the network connection to the top switch in the #4 port.
ServicePerformed2: Tested the connection ok. No problems found. Tested the pc. connects to Internet ok. Connects to the POM software ok.
ServicePerformed3: Will have them monitor the pc cl;osely for the ERROR tones that Steve heard when the network was shutting down.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
Remote Name: 24.172.131.29
Remote User: sarge7
Date: 20 Sep 2007
Time: 10:56:01

ServiceReqd

Dr. Oelrich's Pc was shutting down the network switch. Had Steve Lohman unplug connection to allow the network to come up.

TechNotes


Company_Name: American Compressed Steel/Brokerage
Contact: Lina
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Lina
DateServiceReq: 09/18/2007
CompleteDate: 09/18/2007
Starttime: 3:00 pm
FinishTime: 3:45 pm
ServicePerformed1: Replaced defective speakers on Lina's computer. tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Logitech R-20 Speaker System.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 18 Sep 2007
Time: 15:43:08

ServiceReqd

Replace defective computer speakers.

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike/Jodie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-PathwaysCamera
DateServiceReq: 09/17/2007
CompleteDate: 09/17/2007
Starttime: 12:45 pm
FinishTime: 2:00 pm
ServicePerformed1: Installed a memory card reader. Reconfigured the drive to E:. Reconfigured the CCC Pathways images to the E: drive.
ServicePerformed2: Performed the Pathways Update. Completed without error.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: 14-1 Memory Card Reader.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 17 Sep 2007
Time: 14:03:30

ServiceReqd

Install Memory card reader and Pathways Update.

TechNotes

NOTE: Mike wants another for Jim's computer.


Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-SERVER
DateServiceReq: 09/14/2007
CompleteDate: 09/17/2007
Starttime: 4:30 pm - 09/14/2007
FinishTime: 11:45 am 09/17/2007
ServicePerformed1: Pulled the Server to shop for upgrade to Windows 2003 Server from the Novell OS mandatory per ADP.
ServicePerformed2: Performed complete backup of Novell server. Performed completed EXPORT of ALL ADP Shoplink estimate to external directory. Performed Windows 2003 Server install to new server. Transferred all data from backup to new server. Reconfigured ALL softwares loaded. Tested all ok.
ServicePerformed3: Installed the New version of the ADP Audatex for Windows Server. Imported ALL estimates. Tested all ok. Reconfigured CCC's Pathways to run on Windows based OS. Tested all ok. Reinstalled latest Patheways update. The dialup on the front pc was not working after migration. Performed a PCECleanup(Network Client ONLY!!!), Perofrmed a CLSetup. Reconfigured the Dailup settings. Tested all ok. Ref#: 2858040.
ServicePerformed4: Installed a Windows based Print Server on the HP Laserjet 4000 printer originally used with the Novell system. Reconfigured ALL 5 computers to use the new setup. Tested all computers with new printer system. Completed without error.
Part1: See Invoice #: 07-082207-3
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 15.75
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 17 Sep 2007
Time: 11:56:33

ServiceReqd

Install reconfigured replacement server.

TechNotes

NOTE: Carol in A/P, This is the final revised invoice. All components have been installed and completed. Please submit payment to above address. Thanks Sarge


Company_Name: Dr. Robert J Smyth, MD
Contact: Doris
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Internet
DateServiceReq: 09/12/2007
CompleteDate: 09/12/2007
Starttime: 1:00 pm
FinishTime: 2:00 pm
ServicePerformed1: The router has been reset to default values. ALL setting were erased.
ServicePerformed2: Contacted Cincinnati Bell for account settings. Reconfigured the Linksys router with these settings. Tested all ok.
ServicePerformed3: Re-setup the PcAnywhere settings for the Front and Rear PC connection. Had Doris connect from the WH office. Tested all ok.
ServicePerformed4: NOTE: See notes for the correct settings.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.154.102
Remote User: sarge7
Date: 12 Sep 2007
Time: 13:52:47

ServiceReqd

Internet not working through the Wireless router.

TechNotes

DSL Settings: IP#: 69.61.154.102 Subnet IP#: 255.255.255.252 Gateway IP#:69.61.154.101 --------------------------------------------------- Linksys Router Settings: IP#: 192.168.2.1 Subnet IP#: 255.255.255.0 DHCP IP Range: 192.168.2.(2 thru 7) Router Password: sargetec7 (Note: leave user blank) --------------------------------------------------- Wireless Access Security Settings: DRS-NET-A Key: DCC94D1FE17522EE5731DFE815 DRS-NET-G Key: DCC94D1FE17522EE5731DFE815


Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 09/10/2007
CompleteDate: 09/11/2007
Starttime: 4:30 pm - 09/10/2007
FinishTime: 1:30 pm - 09/11/2007
ServicePerformed1: Removed corrupt eio record in the EZNET folder. All errors gone.
ServicePerformed2: Rewired and reconfigured the Eralink printer on EL-16 Router #5- Port 420. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 4.75
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 11 Sep 2007
Time: 13:46:44

ServiceReqd

Eralink Printing problems. Pathways error messages.

TechNotes


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 09/07/2007
CompleteDate: 09/07/2007
Starttime: 11:45 pm
FinishTime: 5:00 pm
ServicePerformed1: Contacted the ZOOMTOWN rep on the IP order. They said they faxed the request sheet last week. I had them send it again. Got it signed and sent back to the REP. It is for 3 year contract at $80.00 monthly. The single year contract would have been 299.00 per month, the 2-year contract would have been 199.00 per month.
ServicePerformed2: The installers will be in on 09/12/2007. I'll hook up the ATM server on an unsecured connection for the training with Fran until the SECURED connection is installed by Zoomtown.
ServicePerformed3: Installed the patch cable to connect the ACS to Frederick Steel network. Called Gary Ross and filled him in on the details of what needs to be done next. Burke will contact Sandy on the password for RIMAS next week per Gary and we will setup the icon for RIMAS then.
ServicePerformed4: Setup and configured Pat's Laptop and Verizons mobile phone with the Email accounts and the network connection to RIMAS. Setup a login and password on the RIMAS server. Tested all ok. Copied the RIMAS Icon to Pat desktop. Mapped the J: drive to laptop. Tested RIMAS ok. Note: Pat needs a password in RIMAS. Installed and transferred ALL of the emails messages and contacts from Outlook Express to the Microsoft Outlook program that Pat wanted to use. Tested all ok.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 6.25
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 07 Sep 2007
Time: 16:56:54

ServiceReqd

Setup Pat's Mobile Phone and laptop. Connect the Frederick Steel Network to ACS Network. Followup with ZOOMTOWN on IP and install.

TechNotes

Note: Gary called me while I was working on Pat's laptop to ask me if I would also show Pat how to send emails through his Verizon's mobile phone.??? I was planning on doing that anyway. I told Gary that was going to happen when I got finished with the laptop. I showed PAt how to do ALL of the tasks. I called Gary and let him know as well.


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-PathwaysCamera
DateServiceReq: 08/30/2007
CompleteDate: 08/30/2007
Starttime: 6:00 pm
FinishTime: 6:45 pm
ServicePerformed1: Reconfigured Pathways to get photos from new camaera temporarily.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 30 Aug 2007
Time: 18:42:53

ServiceReqd

Can not get Photos from new camera to Pathways software.

TechNotes

Need to get a Memory flash card.


Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Jodie
DateServiceReq: 08/29/2007
CompleteDate: 08/30/2007
Starttime: 4:45 pm
FinishTime: 5:45 pm
ServicePerformed1: Installed 250 GB to replace the failing 10gb. Cloned data from old. Completed without error.
ServicePerformed2: Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: WD 250 GB Hard Drive
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 30 Aug 2007
Time: 17:57:31

ServiceReqd

Hard drive is clicking. No BOOT

TechNotes


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-RIMAS
DateServiceReq: 08/29/2007
CompleteDate: 08/29/2007
Starttime: 3:30 pm
FinishTime: 4:00 pm
ServicePerformed1: Installed the Trader Module Update from Shared Logic. Completed without error.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .5
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 29 Aug 2007
Time: 16:03:17

ServiceReqd

Install the Trader Module Update

TechNotes

NOTE: Sandy? Were you going to activate the PCAnywhere for Fran?


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Rimas Server
DateServiceReq: 08/27/2007
CompleteDate: 08/28/2007
Starttime: 5:00 pm 08/27/2007
FinishTime: 2:30 pm 08/28/2007
ServicePerformed1: The SQL Server Engine is corrupt. After several reconfigurations and installs, could not get the SQL to connect to databases. Contacted the MS Support.
ServicePerformed2: The MS Tech had me remove the MASTER.MDF and MASTLOG.LDF. The SQL SERVER started up. There was no backup of these files so we had to reattach the RIMAS and Express Maintenance databases to the server.
ServicePerformed3: Tested all ok. Contacted both Shared Logic and Express Maintenance tech to verify database. Tested all ok.
ServicePerformed4: Assisted Sid from the Cable Specialist Company on the Fiber Optic connection between Sandy's Office and the ATM. Tested ok.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 16.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 28 Aug 2007
Time: 14:29:29

ServiceReqd

The Windows Server is rebooting when RIMAS is starting.

TechNotes


Company_Name: New / Unlisted--->
Contact: Todd Folsom
New_Unlisted_Customer: Folsom Precision, Inc.
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-SHOP
DateServiceReq: 08/17/2007
CompleteDate: 08/27/2007
Starttime: 11:45 am
FinishTime: 1:30 pm
ServicePerformed1: Replaced Motherboard, Memory and HDD on Shop PC. Cloned All data from 20GB HDD to the 320GB HDD.
ServicePerformed2: Installed the drivers for the replacement motherboard. Tested ALL softwares ok.
ServicePerformed3: Registered the Windows XP Pro on shop pc. Tested ok.
ServicePerformed4: Re-registered the Winzip on Todd's pc. completed without error.
Part1: Qty-01: Intel Pentium 4 Motherboard L775.
Part4:
Part2: Qty-02: 1-GB PC5300 DDR-2 Memory
Part5:
Part3: Qty-01: 320 GB SATA Hard Drive.
Part6:
BillableHours: 1.00
ContractHours: .75
CustSig: Signature On File
Remote Name: 70.62.226.136
Remote User: sarge7
Date: 27 Aug 2007
Time: 13:30:28

ServiceReqd

Replace Motherboard, Memory and HDD on Shop PC.

TechNotes

Will invoice on 08/30/2007. All original components given to Todd for storage.


Company_Name: Johnson-Nash Metal Product Inc.
Contact: Carrie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Carrie
DateServiceReq: 08/27/2007
CompleteDate: 08/27/2007
Starttime: 10:45 am
FinishTime: 11:15 am
ServicePerformed1: Added Nicole to Net login. Re-sync'd Carrie's Password. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 199.6.50.155
Remote User: sarge7
Date: 27 Aug 2007
Time: 11:05:25

ServiceReqd

Add Nicole to Net login. Re-sync Carrie's Password.

TechNotes


Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 08/25/2007
CompleteDate: 08/27/2007
Starttime: 9:30 am 08/25/2007
FinishTime: 10:00 am 08/27/2007
ServicePerformed1: Installed the replacement server. Tested all ok. * SEE NOTES
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: See Invoice.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 12.75
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 27 Aug 2007
Time: 09:50:30

ServiceReqd

Install Replacement Server

TechNotes

NOTE: This is the temp server. Will install replacement when ALL parts come in.


Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-WSS-ADP
DateServiceReq: 08/23/2007
CompleteDate: 08/23/2007
Starttime: 8:00 am
FinishTime: 11:30 am
ServicePerformed1: Zipped up the PAY4WIN.DBS file. Uploaded the file to Rick at ADP.
ServicePerformed2: Downloaded the repaired file from ADP. Renamed the existing file to "OLD". Deleted the log files per ADP.
ServicePerformed3: Restarted the server. Tested all ok. Started the ADP Payroll up on Robyn's PC. The EEOC updates are present.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 3.00
ContractHours: .5
CustSig: Signature On File
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 24 Aug 2007
Time: 11:19:44

ServiceReqd

Repair the EEOC update to ADP Payroll

TechNotes


Company_Name: New / Unlisted--->
Contact: Todd Folsom
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: Wrk1-Shop1
DateServiceReq: 08/20/2007
CompleteDate: 08/21/2007
Starttime: 1:45 pm
FinishTime: 3:15 pm
ServicePerformed1: Restored Todd's pc to the 08/12/2007. Tested all ok. Ran On-line virus scan. Removed 2 infected files.
ServicePerformed2: Then shop pc needs replacement for motherboard. The Intel D101GGC series motherboard is NLA. The replacement for the board is the Intel D946GZI. Will have to replace the memory as well.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 70.62.226.136
Remote User: sarge7
Date: 21 Aug 2007
Time: 15:18:28

ServiceReqd

Todd's pc has Incredimail installed. Needs uninstalled. Shop pc is shutting down.

TechNotes

Note: Will call Todd when components come in.


Company_Name: AB Deburring Co.
Contact: Lorraine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Lorraine
DateServiceReq: 08/21/2007
CompleteDate: 08/21/2007
Starttime: 12:00 pm
FinishTime: 12:30 pm
ServicePerformed1: Reconfigured the abdeburr@isoc.net account login settings. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
Remote Name: 199.6.44.225
Remote User: sarge7
Date: 21 Aug 2007
Time: 12:35:22

ServiceReqd

Emails not sending.

TechNotes


Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ADPPAYROLL
DateServiceReq: 08/16/2007
CompleteDate: 08/17/2007
Starttime: 11:00 am
FinishTime: 3:45 pm
ServicePerformed1: Attempted the reinstall of the ADP updates. The install still hangs up at the Updating Database screen appears. Have to manually "STOP" the "DBUPADV.EXE" process to complete the update.
ServicePerformed2: The EEOC codes have not been updated. Contacted the Tech support for ADP. After attempting several more installs, they have several other clients with the same issue. he is going to advance this case to the "2nd" level support today for a Monday Support Call.
ServicePerformed3: They will contact me directly to give the time for thier call to WSS office.
ServicePerformed4: Reset the Zoomtown router. Downloaded all of the latest updates from Microsoft to the Proxy server. Reset the proxy server. Will monitor closely.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.75
CustSig: Signature On File
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 17 Aug 2007
Time: 15:52:22

ServiceReqd

EEOC Codes did not update after the ADP upgrade.

TechNotes

NOTE: I also reinstalled the latest PcAnywhere on the server for me to dial into when I need for repairs.


Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 08/17/2007
CompleteDate: 08/17/2007
Starttime: 10:30 am
FinishTime: 11:45 pm
ServicePerformed1: The Server has reached 98% of its capacity for data and Ram memory.
ServicePerformed2: Remove ALL non essential data from server hard drive. Capacity is at 91%.
ServicePerformed3: Enabled Auto-Purge on server. Removed the swap file.
ServicePerformed4: The tape backup drive has failed. The last good backup of server was 07/24/2007.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.25
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 17 Aug 2007
Time: 11:54:49

ServiceReqd

Can not login to server.

TechNotes

NOTE: THIS SERVER IS IN CRITICAL STATUS. SCOTT HAS CONTACTED THE CORPORATE OFFICE AND INQUIRED ON THE STATUS OF THE STI O\QUOTE THAT WE SENT 2 MONTHS AGO FROM THE LAST CALL. HE WILL CONTACT SARGE WHEN HE HAS AN ANSWER.


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike/Jodie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 08/15/2007
CompleteDate: 08/15/2007
Starttime: 2:00 pm
FinishTime: 3:15 pm
ServicePerformed1: Performed Pathways update with graphics. All tested ok.
ServicePerformed2: Contacted the tech support on the issue with the Motor Database to default to Unfiltered. That is not an option per CCC>
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 15 Aug 2007
Time: 15:03:10

ServiceReqd

Pathways Update. Need the Motor Database to default to Unfiltered

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike/Jodie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 08/15/2007
CompleteDate: 08/15/2007
Starttime: 2:00 pm
FinishTime: 3:15 pm
ServicePerformed1: Performed Pathways update with graphics. All tested ok.
ServicePerformed2: Contacted the tech support on the issue with the Motor Database to default to Unfiltered. That is not an option per
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 15 Aug 2007
Time: 15:02:43

ServiceReqd

Pathways Update. Need the Motor Database to default to Unfiltered

TechNotes


Company_Name: American Compressed Steel
Contact: Glynis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Glynis
DateServiceReq: 08/14/2007
CompleteDate: 08/14/2007
Starttime: 2:00 pm
FinishTime: 2:30 pm
ServicePerformed1: Reinstalled the P2PDF program on Glynis's pc. Completed without error.
ServicePerformed2: Tested the AMM. Created without error.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.5
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 14 Aug 2007
Time: 14:37:17

ServiceReqd

The P2PDF is not working.

TechNotes


Company_Name: American Compressed Steel
Contact: Glynis-Larry
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Glynis-Larry
DateServiceReq: 08/10/2007
CompleteDate: 08/13/2007
Starttime: 9:00 am
FinishTime: 12:00 pm
ServicePerformed1: Removed the Adobe Acrobat reader from Larry's PC. Reinstalled the Acrobat Reader on Larry's PC.
ServicePerformed2: Reconfigured the Internet settings in the preferences in the Adobe Acrobat Reader Software. Tested the Website in question. Works correctly and downloads the entire PDF file before viewing. NOTE: The "Refresh Button" in the browser may have to be clicked if Larry wants to view the previous editions in the same Internet Session.
ServicePerformed3: Glynis's PC has a Hackware bug on her PC. Not a hard drive issue. Installed and ran a Spyware Software. Found and removed the bug. Downloaded all of the latest Microsoft Updates. Completed without error.
ServicePerformed4: Tested all ok.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.00
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 13 Aug 2007
Time: 11:46:24

ServiceReqd

Glynis has Internet problems. Larry has Internet PDF download problem.

TechNotes


Company_Name: American Compressed Steel/Brokerage
Contact: Lina
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Lina
DateServiceReq: 08/06/2007
CompleteDate: 08/06/2007
Starttime: 9:45 am
FinishTime: 12:00 pm
ServicePerformed1: Performed Factory Burn-In test of Lina's system RAM Memory. (1 GB DDR-2). completed ALL ten test without error.
ServicePerformed2: Performed Registry sweep program to examine the system registry for errors. Completed with minors defects found. *NOTE: the errors that were found on this sessions are normal errors that are consistent with programs that have been removed or updated. These errors will not cause the issues Lina is having with the RIMAS error.
ServicePerformed3: I did reconfigure the Novell Client "File Caching" setting from "ON" to "OFF". Even though the RIMAS is not on the Novell Server, this CACHE feature has caused issues with other types of programs. Lina will monitor closely.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.25
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 06 Aug 2007
Time: 11:56:40

ServiceReqd

Test Memory and Registry for problems.

TechNotes


Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-HomeOfficeWNET
DateServiceReq: 08/03/2007
CompleteDate: 08/03/2007
Starttime: 1:00 pm
FinishTime: 3:00 pm
ServicePerformed1: Replaced the existing wireless network with D-Link Extreme. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: D-Link Extreme Wireless Router
Part4:
Part2: Qty-01: D-Link Extreme Wireless Laptop Adapter
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.75
CustSig: Signature On File
Remote Name: 24.165.118.212
Remote User: sarge7
Date: 03 Aug 2007
Time: 15:10:40

ServiceReqd

Replace existing wireless router and adapter.

TechNotes


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 08/01/2007
CompleteDate: 08/01/2007
Starttime: 1:00 pm
FinishTime: 2:45 pm
ServicePerformed1: Reinstalled dennis's pc to his desk. Tested all ok.
ServicePerformed2: Ran DAF Software on Reva's and Timeclock pc. Completed with several dozen repaired items.
ServicePerformed3: Performed ALL Microsoft updates and patches. Completed without error.
ServicePerformed4: Will have to Upgrade the Timeclock pc to Windows XP Pro from Windows 2000 Pro. E-2 not working correctly.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 17.75
CustSig: Signature On File
Remote Name: 199.6.44.224
Remote User: sarge7
Date: 01 Aug 2007
Time: 14:44:16

ServiceReqd

Deliver Dennis's repair PC. Run DAF Software on Reva's and Timeclock pc.

TechNotes


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 08/01/2007
CompleteDate: 08/01/2007
Starttime: 1:00 pm
FinishTime: 2:45 pm
ServicePerformed1: Reinstalled dennis's pc to his desk. Tested all ok.
ServicePerformed2: Ran DAF Software on Reva's and Timeclock pc. Completed with several dozen repaired items.
ServicePerformed3: Performed ALL Microsoft updates and patches. Completed without error.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 199.6.44.224
Remote User: sarge7
Date: 01 Aug 2007
Time: 14:43:17

ServiceReqd

Deliver Dennis's repair PC. Run DAF Software on Reva's and Timeclock pc.

TechNotes


Company_Name: American Compressed Steel/Brokerage
Contact: Christine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ChristineScanner
DateServiceReq: 07/30/2007
CompleteDate: 07/30/2007
Starttime: 4:30 pm
FinishTime: 5:15 pm
ServicePerformed1: Installed Scnner on Christine's system. Tested all ok. Will be back to customize the Scanner front buttons.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Canon LiDE70 Scanner
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 30 Jul 2007
Time: 17:12:36

ServiceReqd

Install Scanner on Christine's pc

TechNotes


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Dennis-Reva
DateServiceReq: 07/26/2007
CompleteDate: 07/27/2007
Starttime: 10:00 am 07/26/2007
FinishTime: 1:00pm 07/27/2007
ServicePerformed1: Attempted to clean viruses from network and all pc's. Removed several hundred infected files.
ServicePerformed2: The Windows 2000 on ALL pc's is now inoperative. Pulled Dennis's pc to shop for further repairs.
ServicePerformed3: Removed drive from Dennis's pc and scanned for viruses. Found and removed 170 infected files. The Windows 2000Pro was beyond repair. Upgraded the pc to Windows XP Pro.
ServicePerformed4: Tested all ok. Delivered back to client's location. Setup and tested all ok. Upgraded Reva's pc to Windows XP Pro. Tested all ok.
Part1: Qty-02: Windows XP Pro UPGRADE
Part4:
Part2: Qty-01: Symantec Antivirus Corp Edition 5-User
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 17.75
CustSig: Signature On File
Remote Name: 199.6.44.217
Remote User: sarge7
Date: 27 Jul 2007
Time: 13:15:38

ServiceReqd

Network corrupted with virus.

TechNotes


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Sandy
DateServiceReq: 07/24/2007
CompleteDate: 07/24/2007
Starttime: 11:30 am
FinishTime: 4:40 pm
ServicePerformed1: Can not boot system in the Safe-Mode" to perform the manual fix to the Registry.
ServicePerformed2: After several failed attempts to start system in the Safe-Mode, started the system up in the normal corrupt mode. Right-Clicked the REGEDIT.EXE and choose the "Run As". Choose the admin login. Then Regedit.exe program runs*NOTE: The Import feature WILL NOT work at this point. Goto to next line..
ServicePerformed3: Opened the folder with the Fixed Registry Files, Right-clicked the "FIX-EXE-REG" and the "FIX-REGFILE" file Choose "Open With" Browsed for the Windows\system32\regedit.exe. Then procede to the standard Import repair. Also had to manually add the PIF association fix into the registry.
ServicePerformed4: Completed with the Registry repair. Created manual restore point. Performed Microsoft XP Service Pack 2 reinstall and ALL Updates. Completed without error.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 5.00
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 24 Jul 2007
Time: 16:43:47

ServiceReqd

File Association Virus on Sandy's PC.

TechNotes


Company_Name: Jeff Wyler - Eastgate Body Shop
Contact: Ron Waddle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 07/23/2007
CompleteDate: 07/23/2007
Starttime: 1:00 pm
FinishTime: 2:00 pm
ServicePerformed1: Attempted to run update. Failed due to corrupt records. Located and renamed defective records to .BAD.
ServicePerformed2: Attempted second pathways update. Completed without error. Performed the Pathways Graphics update. Completed without error.
ServicePerformed3: Checked System Files system settings. Configured correctly.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 23 Jul 2007
Time: 14:04:32

ServiceReqd

Pathways updates not working.

TechNotes


Company_Name: Dr. Raymond Ringenbach
Contact: Lisa
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ProxyServer
DateServiceReq: 07/23/2007
CompleteDate: 07/23/2007
Starttime: 12:00 pm
FinishTime: 12:40 pm
ServicePerformed1: The motherboard is defective. Possible cause is the "Static Charge" that is built up on the rack, which is discharged when an operator touches it.
ServicePerformed2: Manually configured the motherboard with the correct settings. Ordered a motherboard. Available in Cleveland. Will have Thursday for install at 2:00 pm.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: .75
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 70.61.16.22
Remote User: sarge7
Date: 23 Jul 2007
Time: 12:41:57

ServiceReqd

The Proxy server not booting up.

TechNotes

Will also bring a "Grounding Strap" for the rack system to attempt to remove the "Static Charge" build-up.


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 07/19/2007
CompleteDate: 07/19/2007
Starttime: 2:30 pm
FinishTime: 3:45 pm
ServicePerformed1: Performed the Pathways update for June and July with graphics. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 19 Jul 2007
Time: 15:47:03

ServiceReqd

Perform both June and July updates

TechNotes

Check on the UPS Battery Backup order.


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike/Jodie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 07/18/2007
CompleteDate: 07/18/2007
Starttime: 3:30 pm
FinishTime: 5:00 pm
ServicePerformed1: Performed Pathways UPGRADE with graphics.
ServicePerformed2: Performed Pathways Client workstation setup. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.50
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 18 Jul 2007
Time: 17:01:09

ServiceReqd

Pathways 4.40.02 UPGRADE

TechNotes


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Reva
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Reva
DateServiceReq: 07/16/2007
CompleteDate: 07/16/2007
Starttime: 3:15 pm
FinishTime: 3:45 pm
ServicePerformed1: Replaced the top cd drive with the DVD-RW drive. Will install the DVD(ROM) Drive next week.
ServicePerformed2: Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: QTY-01: Pioneer DVD-RW DL drive.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .5
CustSig: Signature On File
Remote Name: 67.96.11.57
Remote User: sarge7
Date: 16 Jul 2007
Time: 15:43:28

ServiceReqd

CD drives not working.

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 07/16/2007
CompleteDate: 07/16/2007
Starttime: 11:00 am
FinishTime: 12:45 pm
ServicePerformed1: Performed both June and July Pathways updates with graphics. All tested ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 16 Jul 2007
Time: 12:47:52

ServiceReqd

Pathways June and July Updates

TechNotes


Company_Name: American Compressed Steel
Contact: Bill
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Bill
DateServiceReq: 07/09/2007
CompleteDate: 07/09/2007
Starttime: 1:00 pm
FinishTime: 1:15 pm
ServicePerformed1: Checked the screensaver setting. Turned off the screensaver. Also found that the system was set to go into "Standby Mode" after 20 minutes of inactivity. Set to NEVER shut down.
ServicePerformed2: Tested ALL ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .5
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 09 Jul 2007
Time: 13:17:41

ServiceReqd

Bill says the computer shuts down when in RIMAS.

TechNotes


Company_Name: American Compressed Steel/Brokerage
Contact: Bruce
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Bruce
DateServiceReq: 07/09/2007
CompleteDate: 07/09/2007
Starttime: 12:30 pm
FinishTime: 1:00 pm
ServicePerformed1: Renoved the Google Toolbar from programs. This is what was causing the Ad-Aware Alerts. The advertising portion of this toolbar was trying to change the web page.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .5
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 09 Jul 2007
Time: 13:00:34

ServiceReqd

Ad-Aware warning on screen. Cannot remove warning message.

TechNotes


Company_Name: Jeff Wyler - Eastgate Body Shop
Contact: Ron
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 07/05/2007
CompleteDate: 07/05/2007
Starttime: 10:45 am
FinishTime: 12:15 pm
ServicePerformed1: Checked server for problem. The server is in the middle of "Re-Mirroring" the drives. 91% complete.
ServicePerformed2: Will stay until complete. Completed Re-mirror. Ron checked the Pathways. Working correctly now.
ServicePerformed3: Enabled the exhaust fan on the back of the server enclosure. The inside temp was 97+. Now temp is 74 degrees.
ServicePerformed4: Will check the Frame rack pc for problems next.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.0
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 05 Jul 2007
Time: 11:40:56

ServiceReqd

Network very slow.

TechNotes


Company_Name: American Compressed Steel/Brokerage
Contact: Bruce
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Bruce
DateServiceReq: 07/03/2007
CompleteDate: 07/05/2007
Starttime: 4:40 pm 07/03/2007
FinishTime: 10:15 pm 07/05/2007
ServicePerformed1: The Outlook Express is corrupt. Attempted to repair database. Would not repair. Pulled system to shop for further troubleshooting.
ServicePerformed2: Scanned for viruses. Found and cleaned 34 files. Backed up the outlook files.
ServicePerformed3: Removed the Outlook Express from this pc. Reinstalled the Outlook express. Imported all backed up emails and addresses. Tested all ok.
ServicePerformed4: Created new folders to organize the existing emails. Tested all ok. Sent and received emails ok. Delivered system to Bruce's office. Had to go over to Sandy's office to turn the Proxy server back on. It was powered down from storm on 07/04/2007.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 7.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 05 Jul 2007
Time: 10:14:40

ServiceReqd

Email corruption

TechNotes


Company_Name: New / Unlisted--->
Contact: Tom Meyers
New_Unlisted_Customer: EFS
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-062507-01
DateServiceReq: 06/24/2007
CompleteDate: 06/26/2007
Starttime: 12:00 pm
FinishTime: 4:15 pm
ServicePerformed1: Delivered Pc to Tom's home office.
ServicePerformed2: Setup and tested all ok.
ServicePerformed3: Checked email settings. Reconfigured amail account. Tested ok.
ServicePerformed4:
Part1: Qty-01: Upgraded PC * See Invoice
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 216.196.211.149
Remote User: sarge7
Date: 26 Jun 2007
Time: 16:11:57

ServiceReqd

Deliver upgraded pc

TechNotes

Invoice paid in full AE Card.


Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Front-PC
DateServiceReq: 06/25/2007
CompleteDate: 06/25/2007
Starttime: 10:30m
FinishTime: 12:45 pm
ServicePerformed1: Troubleshot computer. System boots up but, will not get to login screen.
ServicePerformed2: Performed Ram Memory diagnostics. Completed without error. Performed hard drive diagnostics. HDD tested nominal.
ServicePerformed3: Ran test on main pcb. Would not complete test. Error code not provided. Pulled pc to shop for further diagnostics.
ServicePerformed4: Moved the computer from upstairs office to be used in place of defective computer until it is repaired. Reconfigured the computer from upstairs to use the external modem. Reconfigured the Pathways to dial-out using this system. Tested all ok. Reconfigured the ADP Shoplink to connect through this computer. Tested all ok.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 25 Jun 2007
Time: 12:52:42

ServiceReqd

Computer not booting up completely.

TechNotes

Will send quote for repair or replacement cost to Scott.


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-FrontPC
DateServiceReq: 06/21/2007
CompleteDate: 06/21/2007
Starttime: 12:00 pm
FinishTime: 1:00 pm
ServicePerformed1: Both UPS are defective. Temporarily by-passed the UPS to a plug strip. Will order 2 UPS's ASAP.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 21 Jun 2007
Time: 12:59:00

ServiceReqd

Front system will not power up.

TechNotes

NOTE: Will retrieve the plug strip under the front desk after the UPS's are install


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 06/20/2007
CompleteDate: 06/20/2007
Starttime: 3:00 pm
FinishTime: 4:30 pm
ServicePerformed1: Performed toal cleaning to the server. Removed tape drive and performed a manual cleaning to drive.
ServicePerformed2: Tested the tape drive. Replaced 2 tapes. 1 more tape needs to be replaced.
ServicePerformed3: Server back up and running.
ServicePerformed4:
Part1: Qty-02: DDS-4 40GB tape cartridges
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 20 Jun 2007
Time: 16:19:31

ServiceReqd

Perform total cleaning to server. Troubleshoot tape drive problems

TechNotes

Note: The 40GB Tape Drive is failing. Out of warranty Will contact the manufacturer of the tape drive to check repair options.


Company_Name: H & S Screw
Contact: Jerry
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server-Jerry-HPC
DateServiceReq: 06/15/2007
CompleteDate: 06/19/2007
Starttime: 7:00 am
FinishTime: 5:00 pm
ServicePerformed1: Upgraded both Server and Jerry's HPC. Cloned all data to new server and workstation.
ServicePerformed2: Reinstalled the Windows 2003 Server and the Windows 2000 Pro. Tested all ok.
ServicePerformed3: Reconfigured the Backup software. Tested backup job. Completed without error.
ServicePerformed4: Reconfigured the "FLOOR" E-2 login hotspots. Tested all ok.
Part1: QTY-01: Server and workstation upgrade. *See Invoice.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 8.5
CustSig: Signature On File
Remote Name: 65.40.66.133
Remote User: sarge7
Date: 19 Jun 2007
Time: 14:57:24

ServiceReqd

Upgrades of Server and Jerry'sHPC. Fix E-2 hotspots on Floor Login.

TechNotes


Company_Name: New / Unlisted--->
Contact: Todd Folsom
New_Unlisted_Customer: Folsom Precision, Inc.
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: NonSTI-WKST1-Shop
DateServiceReq: 06/13/2007
CompleteDate: 06/13/2007
Starttime: 1:30 pm
FinishTime: 3:30 pm
ServicePerformed1: Installed replacement memory on Shop PC. Removed the 256Mb chip from pc. Installed a 512Mb DDR-2 PC3200 Memory chip. Tested all ok.
ServicePerformed2: Removed the AVG 7.5 from shop pc. Software was corrupt. Installed the Symantec Antivirus Corp Client ED. Reconfigured the app. Tested all ok.
ServicePerformed3: Restored the repaired configuration on Todd's pc. Removed the AVG 7.5 software. This program was causing the computer to revert the system back to the original configuration, which was a corrupt configuration.
ServicePerformed4: Fixed the network shared autocad folder for access by the shop pc. Tested all ok.
Part1: Qty-01: 512Mb DDR-2 PC3200 Memory.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
Remote Name: 24.123.175.92
Remote User: sarge7
Date: 13 Jun 2007
Time: 15:32:30

ServiceReqd

Install replacement memory on Shop PC. Re-repair Todd's pc. Reverted back to previous corrupt configuration.

TechNotes

This service call is a followup call. No labor charge per Sarge. Will send invoice for the parts listed above.


Company_Name: American Compressed Steel/Brokerage
Contact: Christine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Christine
DateServiceReq: 06/12/2007
CompleteDate: 06/12/2007
Starttime: 4:00 pm
FinishTime: 5:00 pm
ServicePerformed1: Downloaded the latest version of PK Secure ZIP. Purchased license for Lina and Christine.
ServicePerformed2: Tested on both pc's.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-02: PK Secure Zip
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 12 Jun 2007
Time: 16:45:54

ServiceReqd

Install newer version of PKZIP.

TechNotes

Note: Will invoice for the software separately.


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-CADD
DateServiceReq: 06/12/2007
CompleteDate: 06/12/2007
Starttime: 3:15 pm
FinishTime: 3:45 pm
ServicePerformed1: Replaced the vidoe card with new card.
ServicePerformed2: Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: QTY-01: e-GeForce 7600-GS
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .5
CustSig: Signature On File
Remote Name: 67.96.12.8
Remote User: sarge7
Date: 12 Jun 2007
Time: 15:44:59

ServiceReqd

Video card failing.

TechNotes


Company_Name: New / Unlisted--->
Contact: Todd Folsom
New_Unlisted_Customer: Folsom Precision, Inc.
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-NEW
DateServiceReq: 06/06/2007
CompleteDate: 06/07/2007
Starttime: 2:00 pm
FinishTime: 4:30 pm
ServicePerformed1: Checked Shop CPU for temp. Tested ok. Ran memory test. The DIMM-0 Chip failed.
ServicePerformed2: Removed the DIMM-0 and put the DIMM-1 into its slot. Re-ran the memory test. Completed without error. Will replace the failed memory chip Monday.
ServicePerformed3: Tested Todd's pc. Full of viruses. Ran online scan of pc. Detected and removed 186 infected files. Restarted pc. The Windows XP Pro OS is corrupt. Reinstalled the Windows XP Professional Service Pack 2. Completed without error. Windows starts up ok.
ServicePerformed4: Installed the Symantec Antivirus Corp ED. Client. Setup and tested ok. Fixed the printer issue as well. All jobs in queue have printed.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 24.123.175.92
Remote User: sarge7
Date: 07 Jun 2007
Time: 16:31:57

ServiceReqd

Todd's pc corrupted with viruses. Shop PC powers off.

TechNotes


Company_Name: H & S Screw
Contact: Jerry
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-servr
DateServiceReq: 06/06/2007
CompleteDate: 06/06/2007
Starttime: 7:00 am
FinishTime: 11:00 am
ServicePerformed1: The motherboard has failed. Need to replace motherboard, CPU, memory and power supply.
ServicePerformed2: Temporarily mounted a heat sink to co-processor chip on board and mounted a case fan on top of the heat sink to keep the chip under shutdown level.
ServicePerformed3: Will order today. Will return 06/12/2007 to replace.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.00
CustSig: Signature On File
Remote Name: 65.40.66.133
Remote User: sarge7
Date: 06 Jun 2007
Time: 10:15:46

ServiceReqd

Motherboard has failed.

TechNotes


Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 06/05/2007
CompleteDate: 06/05/2007
Starttime: 4:30 pm
FinishTime: 5:30 pm
ServicePerformed1: Contacted the TECH Support after Re-indexing the database.
ServicePerformed2: Made note of files in the out box to be resent. Removed ALL files except the *.ib, from the EZNET directory.
ServicePerformed3: Removed the comm folder "00000000.001". Performed the PCEREGFIX. Completed without error.
ServicePerformed4: Reindexed again. Tested communications. Works without error. Received 3 assignment. Performed "RESEND" function to one of the deleted files. Sent without error.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 05 Jun 2007
Time: 17:39:57

ServiceReqd

Pathways will not communicate

TechNotes


Company_Name: Rechtin Heating & Air
Contact: John Feldkamp
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 05/29/2007
CompleteDate: 05/29/2007
Starttime: 7:00 am
FinishTime: 10:45 am
ServicePerformed1: Got the remaining passwords from Dennis this morning to finish up the install.
ServicePerformed2: Completed without error.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 3.75
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 66.195.158.118
Remote User: sarge7
Date: 29 May 2007
Time: 10:45:20

ServiceReqd

Finish configuration of remaining workstations.

TechNotes

Note: John needs quote on upgrading the network hub and network cards on ALL pc's to the Gigabit Network configuration. ASAP.


Company_Name: Rechtin Heating & Air
Contact: John Feldkamp
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server Rack
DateServiceReq: 05/28/2007
CompleteDate: 05/28/2007
Starttime: 3:00 pm
FinishTime: 4:15 pm
ServicePerformed1: Installed a 2-Port Video Switch for the File Server and the Proxt Server.
ServicePerformed2: Tested switch ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: 2-Port Video Switch - $59.95
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: .5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 66.195.158.118
Remote User: sarge7
Date: 28 May 2007
Time: 16:23:13

ServiceReqd

Install 2-Port Video Switch

TechNotes

NOTE: USE THE "SCROLL LOCK" KEY ON THE KEYBOARD TO SWITCH BETWEEN FILE SERVER AND THE PROXY SERVER. NOTE 2: WILL INVOICE FOR SWITCH ON 05/29/2007.


Company_Name: Rechtin Heating & Air
Contact: John Feldkamp
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-7707-Server
DateServiceReq: 05/25/2007
CompleteDate: 05/28/2007
Starttime: 4:30 pm 05/25/2007
FinishTime: 2:30 pm 05/28/2007
ServicePerformed1: See Invoice# 07-052507-03 for upgrade information.
ServicePerformed2: Installed new server on client network. Reconfigured server to connect to existing network scheme. Reconfigured the network printers. Tested ok.
ServicePerformed3: Reconfigured the following workstations: Jfeldkmp, Sgubser, Tgoetz, Account and proxy server. Reconfigured the network drive mapping on all listed. Removed the Novell Client software. Tested all ok.
ServicePerformed4: Did not have passwords for the rest of the workstations. Will return Tuesday 05/29/2007 AM to finish install.
Part1: See Invoice# 07-052507-03 for details.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 8.00
ContractHours: 18.00
CustSig: Signature On File
Remote Name: 66.195.158.118
Remote User: sarge7
Date: 28 May 2007
Time: 14:29:48

ServiceReqd

Install Upgraded server

TechNotes

NOTE: Total time on upgrade was approx 26.75 hours. See Invoice# 07-052507-03 for details on additional 8 hours charged to existing invoice..


Company_Name: Ohio Tax Service
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI.LeanneHome
DateServiceReq: 05/25/2006
CompleteDate: 05/25/2006
Starttime: 10:00 am
FinishTime: 12:00 pm
ServicePerformed1: Replaced video card with high performance Graphics Adapter.
ServicePerformed2: Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: See Invoice.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
Remote Name: 65.27.177.187
Remote User: sarge7
Date: 25 May 2007
Time: 12:09:32

ServiceReqd

Install new Video card.

TechNotes

Paid in Full Check#:4404.


Company_Name: Malverne Apartments
Contact: Carliss
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-VSurveillance
DateServiceReq: 05/23/2007
CompleteDate: 05/23/2007
Starttime: 10:30 am
FinishTime: 2:00 pm
ServicePerformed1: Extracted Video Surveillance from Camera 1 and 2 from 05/19/2007 22:00 pm to 23:59 pm.
ServicePerformed2: Copied to CD. Will enhance and convert to a DVD format per detective.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 3.00
ContractHours: 0.5
CustSig: Signature On File
Remote Name: 199.6.49.206
Remote User: sarge7
Date: 23 May 2007
Time: 12:51:48

ServiceReqd

Extract Video Surveillance from Camera 1 and 2 from 05/19/2007 22:00 pm to 23:59 pm. Requested from Cincinnati Detective

TechNotes


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 05/18/2007
CompleteDate: 05/21/2007
Starttime: 1:30 pm
FinishTime: 3:00 pm
ServicePerformed1: Attempted second installation of the Pathways update using the copy from the Florence bodyshop. Completed without errors.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 7.75
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 21 May 2007
Time: 14:53:46

ServiceReqd

Reinstall the Pathways update using the copy from the Florence bodyshop.

TechNotes


Company_Name: Wrap And Send Services
Contact: Kristie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-KristieHome
DateServiceReq: 05/15/2007
CompleteDate: 05/16/2007
Starttime: 7:00 pm
FinishTime: 7:45 pm
ServicePerformed1: Replaced the motherboard, CPU, memory, power supply, DVD-CDRW drive.
ServicePerformed2: Tested all ok.
ServicePerformed3: Reinstalled the Windows 2000 Professional. Tested all ok. Reinstalled the Symantec Antivirus Program.
ServicePerformed4:
Part1: QTY-01: See Invoice for details.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 5.75
CustSig: Signature On File
Remote Name: 66.42.162.40
Remote User: sarge7
Date: 16 May 2007
Time: 19:54:04

ServiceReqd

Deliver and setup repaired pc.

TechNotes


Company_Name: Wrap And Send Services
Contact: Kristie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-KristieHome
DateServiceReq: 05/15/2007
CompleteDate: 05/16/2007
Starttime: 7:00 pm
FinishTime: 7:45 pm
ServicePerformed1: Replaced the motherboard, CPU, memory, power supply, DVD-CDRW drive.
ServicePerformed2: Tested all ok.
ServicePerformed3: Reinstalled the Windows 2000 Professional. Tested all ok. Reinstalled the Symantec Antivirus Program.
ServicePerformed4:
Part1: QTY-01: See Invoice for details.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours:
CustSig: Signature On File
Remote Name: 66.42.162.40
Remote User: sarge7
Date: 16 May 2007
Time: 19:53:35

ServiceReqd

Deliver and setup repaired pc.

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 05/15/2007
CompleteDate: 05/15/2007
Starttime: 10:00 am
FinishTime: 11:00 am
ServicePerformed1: Performed Pathways update with graphics. All tested ok.
ServicePerformed2: The tape drive is failing on the server. Will return 05/16/2007 7:30 am to perform manual cleaning of server and tape drive.
ServicePerformed3: Need to send quote for Server hardware and software upgrade.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.0
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 15 May 2007
Time: 11:00:04

ServiceReqd

Pathways Update

TechNotes


Company_Name: Dr. Stephen Curran
Contact: Dr. Curran
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Software
DateServiceReq: 05/14/2007
CompleteDate: 05/14/2007
Starttime: 3:00 pm
FinishTime: 3:30 pm
ServicePerformed1: Upgraded the Java Script software in browser. Performed manual download of Clin Check. Installed without error.
ServicePerformed2: Tested ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: .5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 24.106.69.185
Remote User: sarge7
Date: 14 May 2007
Time: 15:30:35

ServiceReqd

Invisalign Software not installing correctly.

TechNotes


Company_Name: AB Deburring Co.
Contact: Rob
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ACT-Data
DateServiceReq: 05/09/2007
CompleteDate: 05/14/2007
Starttime: 11:00 am
FinishTime: 2:30 pm
ServicePerformed1: Installed and configured Paul's pc to ACT Data. Created Remote data. Imported Paul's current data into remote. Tested all ok.
ServicePerformed2: Sync'd Paul's data to the server. Added 1286 records. Also Copied ALL of the ACT templates from the "G:\ACT Templates\" folder to the local directory on Paul's pc. Tested ok.
ServicePerformed3: Reconfigured Ed's Act. Ed could not sync to server. Created a new remote database. Imported Ed's existing database to remote database. Completed without error. Reconfigured the Sync configuration from the AB-SERVER to 192.168.100.100.
ServicePerformed4: Performed Sync of database. Completed without error. Database total size is approx 4200 records
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 17.75 hours
CustSig: Signature On File
Remote Name: 67.96.11.5
Remote User: sarge7
Date: 14 May 2007
Time: 14:10:23

ServiceReqd

Finish the ACT Install on Paul's and Ed's pc.

TechNotes

This completes the ACT install.


Company_Name: AB Deburring Co.
Contact: Rob
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Act-2007
DateServiceReq: 05/11/2007
CompleteDate: 05/11/2007
Starttime: 11:30 am
FinishTime: 4:00 pm
ServicePerformed1: Installed and synced data from server to Rob's pc. Still syncing at 4:00 pm.
ServicePerformed2: Rob will continue the sync until finished. Then Rob will start the sync on Ed's pc. When that is completed, rob will re-sync his laptop. Then Lance will re-sync.
ServicePerformed3: Monday I will come back out to install the data to Paul's pc once the above steps have been completed.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.75
CustSig: Signature On File
Remote Name: 67.96.11.14
Remote User: sarge7
Date: 11 May 2007
Time: 15:50:03

ServiceReqd

Continue with the installation of ACT2007

TechNotes


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-BII-PC
DateServiceReq: 05/10/2007
CompleteDate: 05/10/2007
Starttime: 12:00 pm
FinishTime: 1:30 pm
ServicePerformed1: Bill's registry is corrupt. Reverted to an older known good configuration which wiped out all programs.
ServicePerformed2: Reinstalled ALL of the programs under the BILL login. Tested all ok.
ServicePerformed3: Imported all emails from old settings to new one. tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 10 May 2007
Time: 13:29:12

ServiceReqd

Bill Lost desktop icons.

TechNotes


Company_Name: Jeff Wyler - Eastgate Body Shop
Contact: Ron
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-server
DateServiceReq: 05/09/2007
CompleteDate: 05/09/2007
Starttime: 1:30 pm
FinishTime: 3:30 pm
ServicePerformed1: Installed replacement Tape drive in server. Performed Full Daily Backup. Completed without error.
ServicePerformed2: Troubleshot Ed's pc. The 3.2GB hard drive is defective. Configured Ed's Laptop to work on the network. Installed the Novell Client software on Laptop. Mapped the network drive to "F". Tested all ok
ServicePerformed3: Updated the Symantec Antivirus Program. Installed the Pathways CCC. Tested ok
ServicePerformed4:
Part1: Qty-01: Shipping charges for the RMA'd tape drive. To BE Billed.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 09 May 2007
Time: 15:24:56

ServiceReqd

Install replacement Tape Drive. Check Ed's pc won't bootup.

TechNotes


Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Denise
DateServiceReq: 05/07/2007
CompleteDate: 05/07/2007
Starttime: 11:30 am
FinishTime: 1:00 pm
ServicePerformed1: Performed cleaning to Denise's home pc. Replace the case cooling fan.
ServicePerformed2: Vacuumed the inside case and the CPU cooling fan. Tested all ok.
ServicePerformed3: Tested the connection configuration on the laptop. Tested connection to Denise's office PC. Connected ok.
ServicePerformed4:
Part1: QTY-01: Case Fan
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.5
CustSig: Signature On File
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 08 May 2007
Time: 12:57:41

ServiceReqd

Perform cleaning on Denise's home system and configure laptop for remote connection to office pc.

TechNotes


Company_Name: Johnson-Nash Metal Product Inc.
Contact: Carol
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ServerTape
DateServiceReq: 05/07/2007
CompleteDate: 05/07/2007
Starttime: 3:00 pm
FinishTime: 4:00 pm
ServicePerformed1: Performed a manual cleaning to the tape drive. Tested all ok.
ServicePerformed2: Started a Full Daily backup. Running without error.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 199.6.50.155
Remote User: sarge7
Date: 07 May 2007
Time: 15:42:30

ServiceReqd

Tape Drive on server has failed.

TechNotes


Company_Name: American Compressed Steel
Contact: Shawn/Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Shawn
DateServiceReq: 05/04/2007
CompleteDate: 05/04/2007
Starttime: 2:30 pm
FinishTime: 4:00 pm
ServicePerformed1: Setup laptop to connect to ACS Internet. Setup email addresses for nboth the laptop and the Verixon's phone. tested all ok.
ServicePerformed2: Need to create user on Rimas server.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 04 May 2007
Time: 16:09:44

ServiceReqd

Configure laptop with ACS connection and email setup on both laptop and verizon phone

TechNotes

Sandy, will this laptop be added the the ACS NASC contract?


Company_Name: Ohio Tax Service
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-HP4050
DateServiceReq: 05/01/2007
CompleteDate: 05/02/2007
Starttime: 09:00 am
FinishTime: 10:30 am
ServicePerformed1: Installed HP4050 Maintenance Kit. Tested all ok
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: HP4050 Kit See Invoice.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.50
CustSig: Signature On File
Remote Name: 70.61.156.251
Remote User: sarge7
Date: 02 May 2007
Time: 10:19:52

ServiceReqd

Install HP4050 Maintenance Kit

TechNotes

Paid in full.


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis/Reva
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Reva
DateServiceReq: 05/01/2007
CompleteDate: 05/01/2007
Starttime: 4:30 pm
FinishTime: 5:15 pm
ServicePerformed1: Installed replacement DVD-RW Drive. Tested all ok.
ServicePerformed2: Installed DVD-RW Software. Tested ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Lite-On DVD-RW Drive
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 67.96.11.33
Remote User: sarge7
Date: 01 May 2007
Time: 17:14:10

ServiceReqd

Install replacement DVD-RW Drive

TechNotes


Company_Name: New / Unlisted--->
Contact: Margie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-7777
DateServiceReq: 04/29/2007
CompleteDate: 05/01/2007
Starttime: 12:00 pm
FinishTime: 3:30 pm
ServicePerformed1: Repaired corrupted hard drive. Reinstalled the Windows 2000 Pro. Tested all ok
ServicePerformed2: Reinstalled the Symantec Antivirus. Reinstalled the Ad-Aware Pro SE. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.00
ContractHours: 1.75
CustSig: Signature On File
Remote Name: 69.133.55.235
Remote User: sarge7
Date: 01 May 2007
Time: 15:27:51

ServiceReqd

System will not bootup

TechNotes


Company_Name: New / Unlisted--->
Contact: Doris
New_Unlisted_Customer: Doris Re Home Pc
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-DorisRe
DateServiceReq: 04/28/2007
CompleteDate: 04/30/2007
Starttime: 5:00 pm
FinishTime: 6:45 pm
ServicePerformed1: Installed and setup replacement pc.
ServicePerformed2: Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: See Invoice #:07-043007-1
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 216.196.129.102
Remote User: sarge7
Date: 30 Apr 2007
Time: 18:45:18

ServiceReqd

Install replacement computer

TechNotes


Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Framerack
DateServiceReq: 04/26/2007
CompleteDate: 04/26/2007
Starttime: 1:30 pm
FinishTime: 2:45 pm
ServicePerformed1: Removed pc from rack. Disassembled and performed full cleaning of all components.
ServicePerformed2: Reinstalled the Genesis Software update. Tested all ok.
ServicePerformed3: Defraged the hard drive. No errors found.
ServicePerformed4: Will monitor closely.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.25
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 26 Apr 2007
Time: 14:46:49

ServiceReqd

Framerack pc is locking up when running.

TechNotes


Company_Name: Dr. Mark Oelrich
Contact: Sandie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Print Server
DateServiceReq: 04/24/2007
CompleteDate: 04/24/2007
Starttime: 1:00 pm
FinishTime: 3:00 pm
ServicePerformed1: Installed print server on HP4100 downstairs. Tested all ok.
ServicePerformed2: Connected the HP 4100 to server. Set as default. Tested tape backup. Printed report ok.
ServicePerformed3: Had to get a 5-port network switch to add to the existing switch. No available ports to connect the print server.
ServicePerformed4:
Part1: Qty-01: 5-port Network Switch.
Part4:
Part2: Qty-01: Hawkins Single port Print Server.
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
Remote Name: 24.172.131.29
Remote User: sarge7
Date: 24 Apr 2007
Time: 14:46:29

ServiceReqd

Install network print server for HP 4100 downstair.

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 04/23/2007
CompleteDate: 04/23/2007
Starttime: 12:45 pm
FinishTime: 1:45 pm
ServicePerformed1: Did manual cleaning of Jodie's computer. Tested all ok. Performed Full Daily Backup of Server before installing the Pathways update. Completed without error.
ServicePerformed2: Performed the Pathways Update. Failed first attempt. Reindexed the database. Completed fixing 7 errors.
ServicePerformed3: Attempted second update. Completed without error.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 23 Apr 2007
Time: 13:40:47

ServiceReqd

Pathways Update. Jodie's computer shuts down.

TechNotes


Company_Name: New / Unlisted--->
Contact: Clare
New_Unlisted_Customer: GVSS Inc
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Network
DateServiceReq: 04/20/2007
CompleteDate: 04/20/2007
Starttime: 3:00 pm
FinishTime: 4:00 pm
ServicePerformed1: Connect 5-port switch to network. Re-routed the printers to the 10/100 Switch. Connected Dr. T's pc to the Gigabit switch.
ServicePerformed2: Configure Dr. Thibodeaux's pc to network internet connection. Added User name to both the Server and proxy server. Switch the login protocol on Dr.T's pc to "Microsoft Network". Created login of "Louis" and password of "louis". Tested ok.
ServicePerformed3: Tested the internet connection. ok. Need to upgrade to Windows XP Professional to install the Symantec Antivirus Corp edition, currently installed on the Proxy server. Will not install on a Windows ME pc.
ServicePerformed4:
Part1: Qty-05: 3' Patch cables.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.0
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 24.172.129.197
Remote User: sarge7
Date: 20 Apr 2007
Time: 15:49:16

ServiceReqd

Connect 5-port switch to network. Configure Dr. Thibodeaux's pc to network internet connection.

TechNotes


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-AMMDaily
DateServiceReq: 04/20/2007
CompleteDate: 04/20/2007
Starttime: 10:30 am
FinishTime: 2:00 pm
ServicePerformed1: Uninstalled the Adobe Acrobat 8.0 Standard on both Glynis and Sandy's PC. Performed a De-activation of the license's and faxed a Letter of Software Destruction to Adobe, Inc., to get your full refund back. Completed without error. Yout A.E. Credit card should be refunded in approx 10 days.
ServicePerformed2: Downloaded and installed the Multi-user version of the "Print2PDF" software. Installed to both Glynis and Sandy's PC. Tested the program with (webpage) work correctly. Sent file to Larry. He opened it up with out any errors.
ServicePerformed3: Configured the "Print2PDF" to save the file to the "f:\Common\AMM Files\" directory. From there I (right-clicked) the AMMDaily.pdf and chose "send to Mail Recipient". Sent to group. Completed without error.
ServicePerformed4: I Purchased and registered the program. Will invoice ACS Monday.
Part1: Qty-01: Print2PDF / 3-User license
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.5
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 20 Apr 2007
Time: 13:43:41

ServiceReqd

Config Sandy and Glynis's pc with PDF Print.

TechNotes

Faxed the Return request to Adobe, Inc. for the Adobe Acrobat 8.0 Standard Edition.


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-AMMDaily
DateServiceReq: 04/20/2007
CompleteDate: 04/20/2007
Starttime: 10:30 am
FinishTime: 2:00 pm
ServicePerformed1: Uninstalled the Adobe Acrobat 8.0 Standard on both Glynis and Sandy's PC. Performed a De-activation of the license's and faxed a Letter of Software Destruction to Adobe, Inc., to get your full refund back. Completed without error. Yout A.E. Credit card should be refunded in approx 10 days.
ServicePerformed2: Downloaded and installed the Multi-user version of the "Print2PDF" software. Installed to both Glynis and Sandy's PC. Tested the program with (webpage) work correctly. Sent file to Larry. He opened it up with out any errors.
ServicePerformed3: Configured the "Print2PDF" to save the file to the "f:\Common\AMM Files\" directory. From there I (right-clicked) the AMMDaily.pdf and chose "send to Mail Recipient". Sent to group. Completed without error.
ServicePerformed4: I Purchased and registered the program. Will invoice ACS Monday.
Part1: Qty-01: Print2PDF / 3-User license
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.5
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 20 Apr 2007
Time: 13:43:24

ServiceReqd

Config Sandy and Glynis's pc with PDF Print.

TechNotes

Faxed the Return request to Adobe, Inc. for the Adobe Acrobat 8.0 Standard Edition.


Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-FrontPC
DateServiceReq: 04/13/2007
CompleteDate: 04/17/2007
Starttime: 1:00 pm 04/13/2007
FinishTime: 4:00 pm 04/17/2007
ServicePerformed1: Front oc hard drive is defective. Pulled unit to shop for data recovery and drive replacement.
ServicePerformed2: Replaced defective hard drive with like item. Performed a data transfer to new drive.
ServicePerformed3: Reinstalled the Winodws 2000 Professional. Reinstalled the Symantec Antivirus Corp Client ED. Performed Full Virus scan. Detected and removed 574 files from system. Unistalled the NON_ESSENTIAL software from this workstation. Removed the Internet third party toolbars...( Yahoo, Google and My Web Search). Tested all ok
ServicePerformed4: Replaced defective CDROM drive on Scott's pc. Tested ok. Performed the Pathways update that Scott was not able to do witgh the defective drive. Tested all ok.
Part1: Qty-01: 80 GB Hard drive
Part4:
Part2: Qty-01: CD/CD-RW
Part5:
Part3:
Part6:
BillableHours: 3.75
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 17 Apr 2007
Time: 15:52:48

ServiceReqd

The Front pc is not booting up.

TechNotes

Will getquote to Scott for the Novell 6.5 Upgrade on Server which will include a hardware upgrade.


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-E2
DateServiceReq: 04/10/2007
CompleteDate: 04/10/2007
Starttime: 2:30 pm
FinishTime: 3:45 pm
ServicePerformed1: The E-2 database is damaged after the tech support procedure from E-2. Cannot work with this database.
ServicePerformed2: Performed Tape Backup restore from 04/09/2007. Completed without error.
ServicePerformed3: Removed the extra shipping address in the Company Maintenance section. Performed the Database Rebuild. Completed without error.
ServicePerformed4: Tested the E-2 database. Works ok. The client will have to re-enter the data that was entered today.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
Remote Name: 67.96.11.11
Remote User: sarge7
Date: 10 Apr 2007
Time: 15:43:26

ServiceReqd

E-2 corrupt after tech support

TechNotes


Company_Name: American Compressed Steel/Brokerage
Contact: Christine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Christine
DateServiceReq: 04/09/2007
CompleteDate: 04/09/2007
Starttime: 11:00 am
FinishTime: 12:00 pm
ServicePerformed1: Rewired the wall jack network connection. Tested all al. Also put new RJ-45 ends on her cable systems
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: RJ-45 Jack and conn.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 09 Apr 2007
Time: 12:07:12

ServiceReqd

Rewired the Wall network jack at Christine's location.

TechNotes


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Larry-Rudy
DateServiceReq: 04/03/2007
CompleteDate: 04/03/2007
Starttime: 2:00 pm
FinishTime: 3:00 pm
ServicePerformed1: Replaced the keyboards with the oversized units.
ServicePerformed2: Installed a numericasl keypad for Rudy. Tested all ok
ServicePerformed3:
ServicePerformed4:
Part1: Qty-02: Reizen Oversized Keyboard
Part4:
Part2: Qty-01: External Numeric Pad (USB)
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 03 Apr 2007
Time: 15:02:34

ServiceReqd

Replace keyboards with oversized units

TechNotes


Company_Name: American Compressed Steel
Contact: Sandy/Rudy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Fiber-Optic
DateServiceReq: 03/19/2007
CompleteDate: 03/24/2007
Starttime: 12:30 pm-03/19/2007
FinishTime: 1:30 pm-03/24/2007
ServicePerformed1: Assisted the Cabling Specialist company on repairing the Fiber Optic cabling.
ServicePerformed2: The fiber signal between Rudy's office and Sandy's building is very low. Ordered a Fiber-Optic Multi-Mode Amplifier to be installed at the junction box in the locker room. Rudy is installing an AC outlet there.
ServicePerformed3: Installed the Amplifier. Signal is is good. The diagnostics of borth transceivers came up with the transceiver located in Sandy's building has Noisey output. Contacted the Omnitron manufacturer. This unit has a Lifetime warranty. They are shipping a unit Overnight Saturday delivery.
ServicePerformed4: Received replacement transceiver Saturday morning. Installed the receiver with a 5-port Gigabit Switch. The network signal is at the Gigabit Range now. Very strong signal. Tested Rudy's connections to the server. Tested ok. Tested the Express Maintenance Program. Works great. Job completed.
Part1: Qty-01: Fiber Optic Amplifier w/ standalone power rack case.
Part4:
Part2: Qty-01: 5-port Gigabit Switch
Part5:
Part3: Qty-01: Replacement Fiber transceiver (NO Charge)
Part6:
BillableHours: 0.00
ContractHours: 23.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 24 Mar 2007
Time: 12:32:28

ServiceReqd

Repair low signal on Fiber-optic connection.

TechNotes


Company_Name: Kristie Thornton
Contact: Kristie Home PC
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-1091
DateServiceReq: 03/23/2007
CompleteDate: 03/23/2007
Starttime: 4:00 pm
FinishTime: 4:45 pm
ServicePerformed1: Replaced failing hard drive. Cloned all data to new 250 Gigabit Drive from the 40 Gigabit drive.
ServicePerformed2: Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: QTY-01: WD 250 GB EIDE Hard Drive
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
Remote Name: 208.102.184.48
Remote User: sarge7
Date: 23 Mar 2007
Time: 15:47:03

ServiceReqd

Replace failing hard drive

TechNotes


Company_Name: AB Deburring Co.
Contact: Rob
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-SonyLaptop
DateServiceReq: 03/22/2007
CompleteDate: 03/22/2007
Starttime: 2:00 pm
FinishTime: 6:45m
ServicePerformed1: Installed the RJ-45 end son the existing Cat-5 cable run. Tested ok.
ServicePerformed2: Installed the laptop pc to the network. Uninstalled ALL programs not used by A&B Deburring, CO. Installed the Symantec Corp Antivirus Client software, installed the Quickbboks 4.0, installed the Ad-Aware Pro SE, and reinstalled the Microsoft Office 2000 Professional. Tested all ok.
ServicePerformed3: Setup the outlook express with address book and email account. Tested all ok.
ServicePerformed4: Went and got a USB mouse for Lance to use. Tested ok. Added Lance to the network login and to the Quickbooks login with the same rights as Dale per Rob. Tested login ok.
Part1: Qty-01: Logitec USB Mouse.
Part4:
Part2: Qty-01: Add unit to the NASC Contract.
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.75
CustSig: Signature On File
Remote Name: 67.96.13.27
Remote User: sarge7
Date: 22 Mar 2007
Time: 17:41:19

ServiceReqd

Install Lance's Laptop at office.

TechNotes


Company_Name: Ohio Tax Service
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-HP4050
DateServiceReq: 03/21/2007
CompleteDate: 03/21/2007
Starttime: 3:00 pm
FinishTime: 3:30 pm
ServicePerformed1: Replaced the defective print server on the HP 4050.
ServicePerformed2: Reconfigured all workstations to print to new configuration. Tested all ok
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: D-Link Express Print Server
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours: .50
CustSig: Signature On File
Remote Name: 70.61.156.251
Remote User: sarge7
Date: 21 Mar 2007
Time: 14:29:04

ServiceReqd

Replace defective print server on the HP4050

TechNotes


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 03/20/2007
CompleteDate: 03/20/2007
Starttime: 2:00 pm
FinishTime: 3:00 pm
ServicePerformed1: Performed Pathways March update with graphics. Completed without error.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.0
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 20 Mar 2007
Time: 13:46:47

ServiceReqd

Pathways March Update

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 03/20/2007
CompleteDate: 03/20/2007
Starttime: 12:00 pm
FinishTime: 1:30 pm
ServicePerformed1: Did manual cleaning of tape drive. Performed Full Daily Backup of Server before installing the Pathways update. Completed without error.
ServicePerformed2: Performed the Pathways Update. Failed first attempt. Reindexed the database. Completed fixing 7 errors.
ServicePerformed3: Attempted second update. Completed without error.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.50
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 20 Mar 2007
Time: 12:24:07

ServiceReqd

March Update. Tape Backup failed.

TechNotes


Company_Name: Dr. Mark Oelrich
Contact: Sandie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 03/15/2007
CompleteDate: 03/15/2007
Starttime: 12:00 pm
FinishTime: 1:30 pm
ServicePerformed1: Removed the existing tape controller used on previous server and replaced with the 29160 Ultra SCSI-Wide comtroller.
ServicePerformed2: Reconfigured the Tape Backup to use new setup. Tested Full Daily Backup. Completion time went from 19.45 hours to 2.3 hours.
ServicePerformed3: Removed the screen savers from ALL workstations on the network.
ServicePerformed4:
Part1: QTY-01: Adaptec Ultra 29160-LV Wide Controller
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
Remote Name: 24.172.131.29
Remote User: sarge7
Date: 15 Mar 2007
Time: 12:17:02

ServiceReqd

Replace the existing SCSI controller with the 29160 Ultra SCSI-Wide

TechNotes

Will have Trevor Perform the Inventory on all workstations. This will be setup for a Wednesday. Will call first to verify with Sandie.


Company_Name: Respiratory Consultants, Inc.
Contact: Georgia
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-FrontPC
DateServiceReq: 03/12/2007
CompleteDate: 03/13/2007
Starttime: 1:00 pm
FinishTime: 4:45 pm
ServicePerformed1: Thw Winfax Professional is corrupt. The Symantec Antivirus is also corrupt.
ServicePerformed2: Did Full removal of all Symantec products on this workstation. Reinstalled Symantec Antivirus Corp Client. Ran full scan for viruses. Found and removed 1753 infected files. Reinstalled the Ad-Aware Pro SE program. Ran full scan. Found and removed 252 infected files. Reinstalled the Winfax Pro 10.1 in the "Safe-Mode". Completed without errors.
ServicePerformed3: Removed and reinstalled the external modem. Tested all ok. Sent test fax out to client and received test fax from client. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 3.75
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 199.6.50.206
Remote User: sarge7
Date: 13 Mar 2007
Time: 15:51:24

ServiceReqd

Winfax Pro not working.

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-DST-Fix
DateServiceReq: 03/13/2007
CompleteDate: 03/13/2007
Starttime: 12:00 pm
FinishTime: 12:30 pm
ServicePerformed1: Reconfigured the start and end time of the Daylight Savings Time on the server and workstations.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .5
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 13 Mar 2007
Time: 11:34:50

ServiceReqd

Reconfigure Server DST and workstations.

TechNotes


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 03/12/2007
CompleteDate: 03/12/2007
Starttime: 2:30 pm
FinishTime: 3:30 pm
ServicePerformed1: Reset the DST time configuration on server and workstations. tested all ok.
ServicePerformed2: The Pathways February 2007 update from CCC has corrupt data in the State Farm Data. Per CCC tech support " DO NOT INSTALL FEBRUARY". CCC is shipping a March 2007 update overnight on 03/14/2007.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.0
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 12 Mar 2007
Time: 14:14:16

ServiceReqd

Reset the DST time configuration on server and workstations. PerformPathways Update.

TechNotes


Company_Name: American Compressed Steel
Contact: Glynis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-777
DateServiceReq: 03/09/2007
CompleteDate: 03/12/2007
Starttime: 3:30 pm
FinishTime: 10:10 am
ServicePerformed1: Repaired Glynis's computer. Hard drive failure. Replaceds the 30gb HDD with the 100gb hdd.Cloned all data to new drive. Tested all ok.
ServicePerformed2: Reset ALL time servers. Tested ok.
ServicePerformed3:
ServicePerformed4:
Part1: QTY-01: 100gb Seagate HDD.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 16.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 12 Mar 2007
Time: 09:01:24

ServiceReqd

Return Glynis's pc and reset server DST time.

TechNotes


Company_Name: Johnson-Nash Metal Product Inc.
Contact: Carrie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Scanner8270
DateServiceReq: 03/09/2007
CompleteDate: 03/09/2007
Starttime: 12:30 pm
FinishTime: 2:00 pm
ServicePerformed1: Installed Scanner on Carrie's PC. Tested all ok.
ServicePerformed2: Gave Carrie short block of instructions on the operations of this unit.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: HP8270 Scanner w/ ADF
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
Remote Name: 199.6.50.155
Remote User: sarge7
Date: 09 Mar 2007
Time: 13:51:11

ServiceReqd

Install Scanner on Carrie's PC

TechNotes

Invoice paid ion Full by CC


Company_Name: AB Deburring Co.
Contact: Rob
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Laptop
DateServiceReq: 03/08/2007
CompleteDate: 03/08/2007
Starttime: 1:15 pm
FinishTime: 2:45 pm
ServicePerformed1: Downloaded and installed the Choice Mail program on Rob's Laptop.
ServicePerformed2: Configured all email accounts and imported all addresses to Choicemail. Tested all ok.
ServicePerformed3: Reconfigured the Label printer on Dale's pc. Printed tested labels ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
Remote Name: 67.96.12.4
Remote User: sarge7
Date: 08 Mar 2007
Time: 14:47:11

ServiceReqd

Install Choice Mail on Rob's Laptop

TechNotes


Company_Name: Clermont Pediatric Center
Contact: Dawn
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: Non-STI-PC
DateServiceReq: 03/08/2007
CompleteDate: 03/08/2007
Starttime: 9:45 am
FinishTime: 12:15 pm
ServicePerformed1: Did inventory on 4 workstations and 1 server.
ServicePerformed2: Upgraded the memory on the two workstation in front area and on Jenae'a workstation from 256 MB Ram to 1GB Ram.
ServicePerformed3: Tested all ok.
ServicePerformed4:
Part1: QTY-04: 512 MB PC2700-333 RAM
Part4:
Part2: QTY-02: 512 MB PC3200-400 RAM
Part5:
Part3:
Part6:
BillableHours: 2.50
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 216.68.141.66
Remote User: sarge7
Date: 08 Mar 2007
Time: 12:10:57

ServiceReqd

Upgrade RAM memory on 3 workstations.

TechNotes

Also contact Steve Lohman on moving the McKesson's software to Server. Will setup time for return service order for this procedure.


Company_Name: Rechtin Heating & Air
Contact: Tom Rechtin Jr.
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-HP500 Plotter
DateServiceReq: 03/01/2007
CompleteDate: 03/02/2007
Starttime: 12:00 pm
FinishTime: 3:00 pm
ServicePerformed1: Disassembled the HP 500 Design Jet Plotter. Removed the carriage assy. Removed the worn belt assy.
ServicePerformed2: Replaced Carriage Belt assembly. Replaced the belt tension assy.
ServicePerformed3: Reassembled the unit. Tested ok. Ran the Color calibration. Completed without error.
ServicePerformed4: Ran the Printhead Alignment. Failed on the Red Printhead. Attempted to clean the belt shavings again from the printhead assy. Ran the test again. Stills fails. The Red Print will need to be replaced due to the contamination from the failed belt shavings.
Part1: Qty-01: See Invoice#; 07-030207-1
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.5
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 66.195.158.118
Remote User: sarge7
Date: 02 Mar 2007
Time: 15:19:18

ServiceReqd

Replace Carriage Belt assembly

TechNotes

Note: Bill for only 1.5 hour. Gave 1 hour credit for the Thermostat that Tom Rechtin Jr sold to Sarge Technologies, Inc at discount last week. Will order the Red Printhead tongiht for Tuesday install. The Plotter will still function with the damaged printhead.


Company_Name: Dr. Robert J Smyth, MD
Contact: Doris
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-UPS
DateServiceReq: 03/01/2007
CompleteDate: 03/01/2007
Starttime: 10:00 am
FinishTime: 12:30 pm
ServicePerformed1: Pulled the defective "NEW" UPS. Replaced with another UPS.
ServicePerformed2: Ran ALL diagnostics test. Test completed without error.
ServicePerformed3:
ServicePerformed4:
Part1: QTY-01: APC Back-UPS 1500 UPS
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.50
CustSig: Signature On File
Remote Name: 69.61.154.102
Remote User: sarge7
Date: 01 Mar 2007
Time: 12:40:44

ServiceReqd

Follow up on a defective replacement UPS installed 02/28/2007.

TechNotes

No Charge for followup service order.


Company_Name: Dr. Robert J Smyth, MD
Contact: Doris
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-UPS
DateServiceReq: 02/28/2007
CompleteDate: 02/28/2007
Starttime: 4:30 pm
FinishTime: 5:15 pm
ServicePerformed1: Replaced both UPS on the front and back pc. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: QTY-02: APC Backups XS 1500 Series
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: .5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.154.102
Remote User: sarge7
Date: 28 Feb 2007
Time: 17:13:08

ServiceReqd

Replace both failing UPS's .

TechNotes


Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 02/22/2007
CompleteDate: 02/23/2007
Starttime: 11:30 am
FinishTime: 1:00 pm
ServicePerformed1: The ADP Shoplink is having communication connections failure. Contacted the Tech Support at ADP to find out what Comm ports they are using for transmission. Ports 4337 and 2345 are the ports being used. After trying to communicate directly thru Telnet, both ports are being "BLOCKED" on the Jeff Wyler side of the Internet.
ServicePerformed2: Called Jim Suhre to see if anything has been changed on there Sonic Firewall setup. About two weeks ago they made a change to the setup. Scott to me that the problems started happening approximately two weeks ago.
ServicePerformed3: Jim said he will talk to Patrick on unblocking the two port numbers previously list.
ServicePerformed4: Contacted the Pathways Tech support to the info on CCC Connect for the Internet Electronic Claims module. CCC will fax the form for Scott to fill out. CCC quoted me the cost of an additional $19.95 a month for this location to connect to the existing company Internet connection instead of the modem connection which is limited to on system. Reset the time on the Novell Server. Tested all ok.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 23 Feb 2007
Time: 13:03:03

ServiceReqd

Tom Nadler call for service request for the Wilder, KY Bodyshop. Having communication errors.

TechNotes

Will also send a quote to Scott on the mandatory upgrade of the server Novell OS from 5.0 to 6.5. This will included the hardware and NOS software upgrade.


Company_Name: Dr. Robert J Smyth, MD
Contact: Doris
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 02/21/2007
CompleteDate: 02/22/2007
Starttime: 5:30 pm 02/21/2007
FinishTime: 3:15 pm 02/22/2007
ServicePerformed1: Pulled Server from office to shop for upgrade.
ServicePerformed2: Performed full upgrade to server. Cloned data from existing 40 GB Drive to the new 160 GB drive. Tested all ok.
ServicePerformed3: Reinstalled the Windows XP Pro and all other existing drivers. Tested ok. Reinstalled the PcAnywhere and the Tape backup software. Tested all ok.
ServicePerformed4: Delivered back to Dr. Smyth's office 02/22/2007 1:30 pm. Reinstalled Server to network. Setup the PcAnywhere on Front system for Western Hill Office to connect to for now on. PcAnywhere assigned Ports: 5641/5642. Tested all ok.
Part1: Qty-01: See Invoice on Dr. Smyth's Desk.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.154.102
Remote User: sarge7
Date: 22 Feb 2007
Time: 15:21:49

ServiceReqd

Upgrade Server/Workstation

TechNotes

NOTE: I checked Dr. Smyth's pc in his office for shutting down. This system has the same motherboard as the failed board in the old server. These two systems were installed 04/03/2002 by sCs Technologies, Inc. The motherboard in Dr. Smyth's pc has the same defective "capacitors" on board. The same upgrade as above should be done as well.


Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-SERVERUPS
DateServiceReq: 02/21/2007
CompleteDate: 02/21/2007
Starttime: 1:30 pm
FinishTime: 2:30 pm
ServicePerformed1: Replaced defective UPS on server. Tested ok.
ServicePerformed2: Will order new battery for existing APC-1000 to be installed at Denise's home office.
ServicePerformed3:
ServicePerformed4:
Part1: QTY-01: APC XL/RS 1500 Server Back-UPS
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 21 Feb 2007
Time: 14:35:42

ServiceReqd

Replace UPS on Server.

TechNotes

Will order new battery for existing APC-1000 to be installed at Denise's home office.


Company_Name: Johnson-Nash Metal Product Inc.
Contact: Carol
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-HP2015dn
DateServiceReq: 02/13/2007
CompleteDate: 02/13/2007
Starttime: 3:00 pm
FinishTime: 3:45 pm
ServicePerformed1: Installed New laserjet printer in Carol's Office. Removed existing printer from computer.
ServicePerformed2: Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: QTY-01: Invoice#:07021207-2.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
Remote Name: 199.6.50.155
Remote User: sarge7
Date: 13 Feb 2007
Time: 15:37:29

ServiceReqd

Install New printer in Carol's Office

TechNotes

Paid in full by Check#:5529


Company_Name: Johnson-Nash Metal Product Inc.
Contact: Carol
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-HP2015dn
DateServiceReq: 02/13/2007
CompleteDate: 02/13/2007
Starttime: 3:00 pm
FinishTime: 3:45 pm
ServicePerformed1: Installed New laserjet printer in Carol's Office. Removed existing printer from computer.
ServicePerformed2: Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 199.6.50.155
Remote User: sarge7
Date: 13 Feb 2007
Time: 15:36:25

ServiceReqd

Install New printer in Carol's Office

TechNotes


Company_Name: Parktown Cooperative Homes, Inc.
Contact: Angela
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ClockSystem
DateServiceReq: 02/13/2007
CompleteDate: 02/13/2007
Starttime: 12:15 pm
FinishTime: 12:45 pm
ServicePerformed1: The extension serial cable is defective. Removed extension and connected cable directly to pc.
ServicePerformed2: Attempted to poll clocks. Completed without error.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: .50
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.173.179
Remote User: sarge7
Date: 13 Feb 2007
Time: 12:42:30

ServiceReqd

Cannot poll time clocks

TechNotes


Company_Name: Dr. Raymond Ringenbach
Contact: Lisa
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Proxy
DateServiceReq: 02/12/2007
CompleteDate: 02/12/2007
Starttime: 10:30 am
FinishTime: 3:45 pm
ServicePerformed1: Installed the newest version of the Symantec Antivirus Corporate Editon. Manually removed the viruses from the proxy server.
ServicePerformed2: Upgraded the antivirus software on all 4 workstations and on the Server. Tested all ok.
ServicePerformed3: Ran Full Virus scan on the server and proxy server. Removed several hundred infected files on the Proxy server. The Main server was virus free.
ServicePerformed4: Reinstalled the PcAnywhere on the Proxy Server 78/79.
Part1: QTY-01: Symantec Antivirus Version 10.1 Corp Edition.
Part4:
Part2: QTY-01: Ad-Aware Professional SE 16.5
Part5:
Part3:
Part6:
BillableHours: 5.75
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 70.61.16.72
Remote User: sarge7
Date: 12 Feb 2007
Time: 15:45:12

ServiceReqd

Proxy Server has several virus warnings.

TechNotes


Company_Name: New / Unlisted--->
Contact: Michelle
New_Unlisted_Customer: Nina Paul Jewelry
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI -Server
DateServiceReq: 02/09/2007
CompleteDate: 02/10/2007
Starttime: 9:30 am
FinishTime: 12:45 pm
ServicePerformed1: The server is not communicating with the network. Replaced the Network card and the network switch.
ServicePerformed2: Reconfigured the server for the new network configuration. Tested ok.
ServicePerformed3: Rerouted the Internet DSL modem to connect (Thru DATA-3 Wall Jack) to the new network switch. Tested all ok.
ServicePerformed4:
Part1: Qty-01. Netgear Gigabit Network Card
Part4:
Part2: Qty-01: Netgear 5-Port Gigabit Switch Router
Part5:
Part3:
Part6:
BillableHours: 2.5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 72.49.127.239
Remote User: sarge7
Date: 10 Feb 2007
Time: 12:34:17

ServiceReqd

Network is inoperative.

TechNotes

Will return on 02/13/2007 12:00 pm to reconnect the HP 2500 laser printer when the other repair company brings it back. Also made copy of Staples receipt for Michelle on the above parts replaced.


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 02/09/2007
CompleteDate: 02/09/2007
Starttime: 3:00 pm
FinishTime: 5:00 pm
ServicePerformed1: Installed additional printer on Bill's Pc. tested all ok. Setup ALL modules. Tested ok.
ServicePerformed2: Added printer HP2430 Printer for Tray 2 - Check Printer Only. on Glynis and Kim's pc and setup the RIMAS default for AP module. Tested ok.
ServicePerformed3: Fixed Kenny's Email video viewer. Restore the WMV file association. Tested ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 09 Feb 2007
Time: 16:53:53

ServiceReqd

Install additional printer on Bill's Pc. Add printer device to Glynis and Kim's pc and setup the RIMAS default for AP module. Fix Kenny's Email video viewer.

TechNotes


Company_Name: American Compressed Steel/Brokerage
Contact: Bruce/Christine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Christine
DateServiceReq: 02/09/2007
CompleteDate: 02/09/2007
Starttime: 12:30 pm
FinishTime: 2:30 pm
ServicePerformed1: Replaced defective network card on PC. Tested all ok.
ServicePerformed2: Bruce having problems sending emails to son.
ServicePerformed3: Contacted tech support at Road Runner. Quota issue. Will fix further when Bruce get's to home.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 09 Feb 2007
Time: 16:49:36

ServiceReqd

Replace defective network card on PC

TechNotes


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathway
DateServiceReq: 02/09/2007
CompleteDate: 02/09/2007
Starttime: 11:00 am
FinishTime: 2:00 pm
ServicePerformed1: Performed Full data backup before UPGRADE to 4.40
ServicePerformed2: Restarted the server database engine. Attempted the Pathways UPGRADE to 4.40. Completed without error.
ServicePerformed3: Performed the Pathways Client upgrade on both computers. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 09 Feb 2007
Time: 13:32:38

ServiceReqd

Pathways Upgrade to 4.40

TechNotes


Company_Name: Kendrick Moving & Storage
Contact: Greg
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-TypeWriter
DateServiceReq: 02/06/2007
CompleteDate: 02/06/2007
Starttime: 12:30 pm
FinishTime: 2:30 pm
ServicePerformed1: The type writer drive motor assy is froze and the drive amp IC is burning up. Beyond Economical repair.
ServicePerformed2: Removed the logon dialog box on Greg's pc by repairing the registry entries.
ServicePerformed3: Left speakers with Greg for Jim's pc. Will setup another date on the week of 02/12/2007 to install speaker system and install Jim's home system.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 66.59.122.243
Remote User: sarge7
Date: 06 Feb 2007
Time: 13:48:29

ServiceReqd

Type Writer not working. Deliver speaker system for Jim's pc. Remove the logon dialog box on Greg's pc.

TechNotes


Company_Name: Jeff Wyler - Eastgate Body Shop
Contact: Ron
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 02/06/2007
CompleteDate: 02/06/2007
Starttime: 9:30 am
FinishTime: 11:00 am
ServicePerformed1: Installed RMA'd hard drive in server RAID. Created a RAID-1 setup. Started the mirroring process. Will take approximately 4 to 6 hours to complete.
ServicePerformed2: Troubleshot Ed's pc. The 2 GB hard drive is full. Removed files from drive to free up space.
ServicePerformed3: Attempted to reinstall the Pathways client software. Completed with "Low Space" warning.
ServicePerformed4:
Part1: QTY-01: RMA'd 160 GB drive. Warranty
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 06 Feb 2007
Time: 10:50:59

ServiceReqd

Install RMA'd hard drive in server RAID. Check Ed's PC failed installof the Pathways Client.

TechNotes

NOTE: DO NOT BILL FOR PARTS. COVERED UNDER WARRANTY. SEE SARGE. ALSO REVISE 06082106-2. The part is under warranty as well.


Company_Name: Johnson-Nash Metal Product Inc.
Contact: Carrie/Carol
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-MA30
DateServiceReq: 02/05/2007
CompleteDate: 02/05/2007
Starttime: 1:30 pm
FinishTime: 3:00 pm
ServicePerformed1: Instaaled the MA3.0 on Server and Carrie, Carol ,and Craig's pc. Tested all ok
ServicePerformed2: Craig's pc needs to be upgraded to Windows XP Pro.
ServicePerformed3:
ServicePerformed4:
Part1: See invoice. Paid In Full
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.5
CustSig: Signature On File
Remote Name: 199.6.50.155
Remote User: sarge7
Date: 05 Feb 2007
Time: 14:55:44

ServiceReqd

Install MA3.0 on server.

TechNotes


Company_Name: AB Deburring Co.
Contact: Rob
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Brochure
DateServiceReq: 02/02/2007
CompleteDate: 02/05/2007
Starttime: 7:00 pm 02/02/2007
FinishTime: 12:30 pm 02/05/2007
ServicePerformed1: Attempted to print the 500 Brochures in color. Failed. The photos on the DVD would not print with job. Also NO Photos in the Print Preview.
ServicePerformed2: Physically Copied the photos from the dvd file to hard drive. Resampled the photos with Corel Draw. Recreated the Brochure in Adobe Acrobat and manual added the resampled photos. Did tested print. Made some alignments. Did test print again. Print is ok.
ServicePerformed3: Aquired a ream of double-sided Glossy paper. Printed the 500 brochures. double-sided print. Total of 1000 prints.
ServicePerformed4: Completed without error. Set to deliver to A&B Deburring 02/05/2007 am.
Part1: QTY-01: See Invoice
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 7.5
CustSig: Signature On File
Remote Name: 67.96.11.22
Remote User: sarge7
Date: 05 Feb 2007
Time: 12:30:39

ServiceReqd

Print 500 Brochures in color. Add David Anderson's new pc to the NSC contract.

TechNotes

Invoice also has the revised contract addition.


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 02/02/2007
CompleteDate: 02/02/2007
Starttime: 4:00 pm
FinishTime: 4:45 pm
ServicePerformed1: Performed full cleaning to server. Removed tape drive and performed manual cleaning to tape heads
ServicePerformed2: Tested ok. Tested tape backup. Completed without error.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 02 Feb 2007
Time: 16:45:25

ServiceReqd

Tape drive is dirty.

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 02/02/2007
CompleteDate: 02/02/2007
Starttime: 4:00 pm
FinishTime: 4:45 pm
ServicePerformed1: Performed full cleaning to server. Removed tape drive and performed manual cleaning to tape heads
ServicePerformed2: Tested ok. Tested tape backup. Completed without error.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 02 Feb 2007
Time: 16:45:14

ServiceReqd

Tape drive is dirty.

TechNotes


Company_Name: AB Deburring Co.
Contact: Rob/David
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-David-070202
DateServiceReq: 02/02/2007
CompleteDate: 02/02/2007
Starttime: 12:00 pm
FinishTime: 3:45 pm
ServicePerformed1: Installed new pc in David's office. Installed RJ-45 plug-in on the network cable previously ran by Rob. Tested all ok.
ServicePerformed2: Connected new pc to network. Reconfigured the network settings. Configured the network mappings. Connected and configured the network printers. Tested all ok.
ServicePerformed3: Installed the Quickbooks Enterprise 4.0. Installed the Symantec Corp Client Antivirus. Tested all ok.
ServicePerformed4: Setup an email account of DAnderson@ABDeburr.com. Setup Outlook Express with this account. Sent test emails out. Tested all ok.
Part1: QTY-01: New Computer. * See Invoice.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.75
CustSig: Signature On File
Remote Name: 67.96.12.110
Remote User: sarge7
Date: 02 Feb 2007
Time: 15:45:37

ServiceReqd

Install new computer system with printer in David's office.

TechNotes

Gave Rob the quote from the Quickbook company on upgrading the Version 4.0 to 7.0 10-User. Rob will get back with STI.


Company_Name: Johnson-Nash Metal Product Inc.
Contact: Carol/Carrie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-MA
DateServiceReq: 01/30/2007
CompleteDate: 01/30/2007
Starttime: 3:45 pm
FinishTime: 4:30 pm
ServicePerformed1: Installed Demo Version of the Manager Assistant 3.0 on Carrie's PC for Evaluation. Tested ok
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
Remote Name: 199.6.50.155
Remote User: sarge7
Date: 30 Jan 2007
Time: 16:14:14

ServiceReqd

Install Demo Version of the Manager Assistant 3.0 on Carrie's PC for Evaluation

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 01/30/2007
CompleteDate: 01/30/2007
Starttime: 11:30 am
FinishTime: 2:00 pm
ServicePerformed1: Performed Full Daily Backup of Server before installing the Pathways UPGRADE. Completed without error.
ServicePerformed2: Performed the Pathways Update. Failed first attempt. Reindexed the 4.3 database. Completed fixing 7 errors.
ServicePerformed3: Attempted second upgrade. Completed without error.
ServicePerformed4: Jim's pc was getting a CPU Hi Temperature Warning and shutting down. Pulled system and performed preventive maintenance. The computer case was completely cleaned with air gun. The CPU Heat Sink was clogged with debris. Remove and manual clean. Tested all ok.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.5
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 30 Jan 2007
Time: 13:42:46

ServiceReqd

Perform Pathways 4.40 UPGRADE.

TechNotes


Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer: Home Office
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-HomeOffice
DateServiceReq: 01/27/2007
CompleteDate: 01/27/2007
Starttime: 11:30 am
FinishTime: 1:30 pm
ServicePerformed1: Installed a second DVD Drive in main pc. Tested ok. Played home movie. Worked ok.
ServicePerformed2: Performed Upgrade of the Microsoft Office on both main pc amd laptop. Tested all ok.
ServicePerformed3: Checked the tape backup. Working ok.
ServicePerformed4:
Part1: Qty-01: DVD Rom Drive.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
Remote Name: 24.27.176.50
Remote User: sarge7
Date: 26 Jan 2007
Time: 13:27:19

ServiceReqd

Install second DVD drive on main pc. Upgrade both pc to Office 2003Pro

TechNotes


Company_Name: Control-O-Fax
Contact: Steve Lohman / Sandy
New_Unlisted_Customer: Dr. Hendren & Lockett Office
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-DSL
DateServiceReq: 01/25/2007
CompleteDate: 01/25/2007
Starttime: 8:00 am
FinishTime: 11:30 am
ServicePerformed1: Reconfigured the DSL Router for Port Fowarding and PcAnwhere Access for Steve Lohman's office. Tested all ok.
ServicePerformed2: Had Steve's office test the connection. All test ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Trip Charge $ 90.00
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 3.5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 70.154.194.250
Remote User: sarge7
Date: 25 Jan 2007
Time: 11:23:30

ServiceReqd

Reconfigure the DSL Router for Port Fowarding after tech support requested reset of router.

TechNotes

Server IP:192.168.1.100, Workstation IP's are 192.168.1.2 thru 6, DSL PC IP:192.168.1.97-GW:192.168.1.254. DSL ModemIP:70.154.194.250-GW:68.152.237.168-DNS:205.152.37.23/205.152.132.23 Wrkgrp:HLOFFICE.adminpasswordhttp://192.168.1.254Enablesargetec7


Company_Name: Johnson-Nash Metal Product Inc.
Contact: Carol
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Carol
DateServiceReq: 01/24/2007
CompleteDate: 01/24/2007
Starttime: 5:00 pm
FinishTime: 6:00 pm
ServicePerformed1: Removed the Internet 7.0. Reverted back to 6.0. Performed all Microsoft updates.
ServicePerformed2: Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 199.6.50.155
Remote User: sarge7
Date: 24 Jan 2007
Time: 17:54:09

ServiceReqd

Websites not working after Windows Internet 7.0 update.

TechNotes


Company_Name: Wrap And Send Services
Contact: Robyn
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Robyn
DateServiceReq: 01/22/2007
CompleteDate: 01/22/2007
Starttime: 1:30 pm
FinishTime: 2:30 pm
ServicePerformed1: Removed the Old PDFWRiter.dot. Reinstalled the Adode Acrobat 7.0 Standard Create PDF.
ServicePerformed2: Changed the default security level on the Macro sercruity setting in thw Word Program. Tested all ok
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 22 Jan 2007
Time: 14:44:16

ServiceReqd

Getting Macro warnings after Office 2003 install

TechNotes


Company_Name: Johnson-Nash Metal Product Inc.
Contact: Craig
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Home System
DateServiceReq: 01/20/2007
CompleteDate: 01/20/2007
Starttime: 10:00 am
FinishTime: 12:30 pm
ServicePerformed1: Installed Autocad 14, Tested all ok.
ServicePerformed2: Installed customer purchased new monitor. Reconfigured settings. Tested all ok.
ServicePerformed3: Installed customer purchased Color Laserjet Printer. Removed old printer setup. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.5
CustSig: Signature On File
Remote Name: 208.102.167.220
Remote User: sarge7
Date: 20 Jan 2007
Time: 12:29:53

ServiceReqd

Install Autocad 14, Install customer purchased new monitor and Color Laserjet Printer.

TechNotes


Company_Name: American Compressed Steel/Brokerage
Contact: Lina
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Lina
DateServiceReq: 01/18/2007
CompleteDate: 01/18/2007
Starttime: 1:30 pm
FinishTime: 2:30 pm
ServicePerformed1: Repairded the Internet Explorer 6.0
ServicePerformed2: Downloaded the lateset updates for the JAVA and Active-X. Tested okay.
ServicePerformed3: Downloaded the latest Microsoft Updates. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 18 Jan 2007
Time: 14:18:44

ServiceReqd

Internet Explorer is corrupt after MSUpdate

TechNotes


Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-OfficeUpgrd
DateServiceReq: 01/17/2007
CompleteDate: 01/17/2007
Starttime: 9:30 am
FinishTime: 11:30 am
ServicePerformed1: Upgraded all office pc to Office 2003 SBE. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-07: MS Office 2003 SBE
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 17 Jan 2007
Time: 11:34:34

ServiceReqd

Upgrade ALL pc to Office 2003

TechNotes

NOTE: Invoiced and paid in full.


Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-OfficeUpgrd
DateServiceReq: 01/17/2007
CompleteDate: 01/17/2007
Starttime: 9:30 am
FinishTime: 11:30 am
ServicePerformed1: Upgraded all office pc to Office 2003 SBE. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-07: MS Office 2003 SBE
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 17 Jan 2007
Time: 11:34:19

ServiceReqd

Upgrade ALL pc to Offise 2003

TechNotes

NOTE: Invoiced and paid in full.


Company_Name: AB Deburring Co.
Contact: Paul
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Laptop
DateServiceReq: 01/12/2007
CompleteDate: 01/15/2007
Starttime: 1:45 pm 01/12/2007
FinishTime: 3:30 pm
ServicePerformed1: Replaced failing hard drive with 120 GB hard drive.
ServicePerformed2: Cloned ALL usable data to new drive. The Windows XP Pro OS will not start due the files damaged from defective drive.
ServicePerformed3: Installed a fresh install of Windows XP into new directory. Performed a data migration. Failed on several attempts due to data corruption. Performed reinstallation of ALL applications. Completed without error.
ServicePerformed4: Delivered back to client location. Reconfigured the network connection. Reinstalled the E-2, Quickbooks Enterprise 4.0, Act 2000, and the printers. Tested all ok. Downloaded ALL of the latest drivers and updates. Tested all ok.
Part1: QTY-01: WD 120 GB Laptop Hard Drive.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 17.75
CustSig: Signature On File
Remote Name: 67.96.13.107
Remote User: sarge7
Date: 15 Jan 2007
Time: 15:38:54

ServiceReqd

Hard Drive failing.

TechNotes

Removed the Internet Explorer 7.0 and reinstalled the Internet Explorer 6.0. The version of Quickbooks Enterprise will not work with 7.0.


Company_Name: Malverne Apartments
Contact: Carliss
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-CAMERA
DateServiceReq: 01/12/2007
CompleteDate: 01/12/2007
Starttime: 11:30 am
FinishTime: 4:30 pm
ServicePerformed1: Found several fuses were blown on the power supply for the video system. Serveral cameras are missing due to vandals.
ServicePerformed2: Did full review of survaillence system from 01/09/2007 to present. created videos of the vandals for the police.
ServicePerformed3: Will quote Carliss on the replacement cost of the cameras.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 5.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 199.6.49.211
Remote User: sarge7
Date: 12 Jan 2007
Time: 16:29:14

ServiceReqd

Troubleshoot 11 video cameras not working after 01/10/2007.

TechNotes


Company_Name: American Compressed Steel
Contact: Rudy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Rudy
DateServiceReq: 01/11/2007
CompleteDate: 01/11/2007
Starttime: 12:30 pm
FinishTime: 1:30 pm
ServicePerformed1: Replaced the Network card and the network cable. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: DLink Gigabit Ethernet Adpater.
Part4:
Part2: Qty-01: 15' Network Patch Cable.
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 11 Jan 2007
Time: 13:13:01

ServiceReqd

Losing network connectivity.

TechNotes


Company_Name: Ohio Tax Service
Contact: Leanne Greenberg
New_Unlisted_Customer: Fou Linder
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-942
DateServiceReq: 01/06/2007
CompleteDate: 01/10/2007
Starttime: 09:00 am
FinishTime: 3:00 pm
ServicePerformed1: See Invoice. for details
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: 40GB HDD
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.5
ContractHours: 7.5
CustSig: Signature On File
Remote Name: 67.96.1.139
Remote User: sarge7
Date: 10 Jan 2007
Time: 14:54:29

ServiceReqd

Hard drive failure

TechNotes


Company_Name: Ohio Tax Service
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ServerTape
DateServiceReq: 01/09/2007
CompleteDate: 01/09/2007
Starttime: 11:30 am
FinishTime: 3:00 pm
ServicePerformed1: Replaced Tape drive in server. Tested all ok.
ServicePerformed2: Reconfigured the scheduling software to backup to the new drive. Removed the temporary HDD drive from system.
ServicePerformed3: Performed Full Daily Backup. Completed without error.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.5
CustSig: Signature On File
Remote Name: 70.61.156.251
Remote User: sarge7
Date: 09 Jan 2007
Time: 14:47:07

ServiceReqd

Replace Tape on server with RMA'd drive.

TechNotes


Company_Name: H & S Screw
Contact: Jerry
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Cindy
DateServiceReq: 01/08/2007
CompleteDate: 01/08/2007
Starttime: 9:00 am
FinishTime: 2:00 pm
ServicePerformed1: Performed Rconsole HDD repair to drive. Found several crossed-linked files and repaired them.
ServicePerformed2: Performed Full Defrag to drive. Completed without error.
ServicePerformed3: System boots up correctly.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 5.00
CustSig: Signature On File
Remote Name: 65.40.66.133
Remote User: sarge7
Date: 08 Jan 2007
Time: 12:33:49

ServiceReqd

"Inaccessible Boot Device" error message when booting up system.

TechNotes


Company_Name: H & S Screw
Contact: Jerry
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Cindy
DateServiceReq: 01/08/2007
CompleteDate: 01/08/2007
Starttime: 9:00 am
FinishTime: 2:00 pm
ServicePerformed1: Performed Rconsole HDD repair to drive. Found several crossed-linked files and repaired them.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 65.40.66.133
Remote User: sarge7
Date: 08 Jan 2007
Time: 12:32:44

ServiceReqd

"Inaccessible Boot Device" error message when booting up system.

TechNotes


Company_Name: Ohio Tax Service
Contact: Leanne Greenberg
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Firewall
DateServiceReq: 01/06/2007
CompleteDate: 01/06/2007
Starttime: 10:00 am
FinishTime: 3:30 pm
ServicePerformed1: Installed Hardware Firewall to network. Reconfigured the router for Port Forwarding from Port 5631 to 5677. Tested all ok. Reconfigured the "Dirty NIC" IP#: 192.168.177.2. Tested ok.
ServicePerformed2: Contacted Pam's Home to connect to her Workstation. Husband connected ok. Removed temporary login.
ServicePerformed3: Installed Temp Backup HDD to Server. Configured the Backup software to backuo to the HDD until the Tape Drive is returned from HP RMA.
ServicePerformed4: Performed Full Daily Backup without error. The log printed ok.
Part1: Qty-01: Netgear Firewall RP614
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 5.5
CustSig: Signature On File
Remote Name: 70.61.156.251
Remote User: sarge7
Date: 06 Jan 2007
Time: 15:33:36

ServiceReqd

Install Hardware Firewall. Install Temp Backup HDD to Server.

TechNotes

Left receipt for Fire Wall on Pam's desk.


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathway
DateServiceReq: 01/05/2007
CompleteDate: 01/05/2007
Starttime: 12:45 pm
FinishTime: 2:00 pm
ServicePerformed1: Updated Pathways and Graphics. Failed first attempt.
ServicePerformed2: Located the corrupt record. Renamed from .rwf to BAD.
ServicePerformed3: Restarted the update. Completed without error.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 05 Jan 2007
Time: 13:35:49

ServiceReqd

Pathways Update

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 01/04/2007
CompleteDate: 01/04/2007
Starttime: 3:30 pm
FinishTime: 5:00 pm
ServicePerformed1: Turned off the Netware Client CACHE option. Tested ok.
ServicePerformed2: Pathways Case#:2583866
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 04 Jan 2007
Time: 17:11:53

ServiceReqd

Mike's Pathways keeps going back to SETUP mode.

TechNotes

Pathways Sales quoted $565.00 from $510.00 for an additional user license from 2-user to 3-user.


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-all
DateServiceReq: 01/03/2007
CompleteDate: 01/03/2007
Starttime: 12:00 pm
FinishTime: 3:30 pm
ServicePerformed1: Performed Full backup of E-2 software before Upgrade.
ServicePerformed2: Performed E-2 Upgrade from 5.1 to 7.1. Completed without error.
ServicePerformed3: Performed Workstation upgrade on four workstations. Completed without error.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.5
CustSig: Signature On File
Remote Name: 67.96.12.21
Remote User: sarge7
Date: 03 Jan 2007
Time: 15:14:46

ServiceReqd

Upgrade E-2 from 5.1 to 7.1

TechNotes


Company_Name: Dr. Mark Oelrich
Contact: Sandie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 01/02/2007
CompleteDate: 01/02/2007
Starttime: 3:30 pm
FinishTime: 4:30 pm
ServicePerformed1: Contacted the Veritas Tech support. Will not REMOTELY print to a USB port. Needs to be local.
ServicePerformed2: Showed staff on how to manually print the Job log.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 24.172.131.29
Remote User: sarge7
Date: 02 Jan 2007
Time: 16:30:22

ServiceReqd

Checked the backup.

TechNotes

Followup service. No charge.


Company_Name: Malverne Apartments
Contact: Carliss
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-CAMSys
DateServiceReq: 01/02/2007
CompleteDate: 01/02/2007
Starttime: 12:30 pm
FinishTime: 2:30 pm
ServicePerformed1: Changed the Mailbox ID FROM TRACM22653@TRACSMAIL.HUD.GOV TO TRACM22734@TRACSMAIL.HUD.GOV . Did not change the username login !!!!!!!1
ServicePerformed2: The time is correct on both DVR's.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
Remote Name: 199.6.49.211
Remote User: sarge7
Date: 02 Jan 2007
Time: 14:24:20

ServiceReqd

Change ID number in CAMSMAIL. Check date on both video recorders

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike Rose
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Mike
DateServiceReq: 12/28/2006
CompleteDate: 12/28/2006
Starttime: 12:00 pm
FinishTime: 3:30 pm
ServicePerformed1: Install 24-port Network hub to server rack. Connected additional pc to existing STI network.
ServicePerformed2: Installed the Novell Client4.9 on workstation. Created ALL network drive mappings and the network printer. Tested ALL ok.
ServicePerformed3: Installed the Pathways program. Tested ok. NOTE: The Pathways has a 2-User login limit. There are 3 pc's on this network. First two logins First serve.
ServicePerformed4: Installed the Symantec Antivirus Client software. Configured the program and ran full scan. Tested all ok.
Part1: Qty-01: 24 port Network switch.
Part4:
Part2: Qty-01: Symantec Antivirus Corp Client.
Part5:
Part3: Qty-02: 15' Cat-5e Patch cables.
Part6:
BillableHours: 3.5
ContractHours: 0.0
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 28 Dec 2006
Time: 15:31:45

ServiceReqd

Install a Jeff Wyler PC to Bodyshop network.

TechNotes

Note: Will fax a copy of the NSC Contract to Mike to be RESUBMITTED.


Company_Name: Kendrick Moving & Storage
Contact: Jim Kendrick
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Jim
DateServiceReq: 12/26/2006
CompleteDate: 12/26/2006
Starttime: 1:30 pm
FinishTime: 5:00 pm
ServicePerformed1: Installed the new pc in Jim's office. Could not test system becuase the existing monitor does not have the SVGA cable to connect to PC. Called Jim and I will get cable for him.
ServicePerformed2: Moved the Netgear Firewall to the phone cabinet. reouted the cables for this box.
ServicePerformed3: The #8 network cable is defective. Cannot reach behind cubicle to repair. Ran a CAT-5 network cable to replace the defective #8. Tested ok.
ServicePerformed4: Repaired the login screen on Greg's pc and removed the Dialog Box with the garbled text in it. Tested ok.
Part1: Qty-01: STI-Duo Core Intel 3.2Ghz PC.
Part4:
Part2: Qty-15 Ft: Cat-5 Network Cable
Part5:
Part3: Qty-06: RJ-45 Plug end for cable.
Part6:
BillableHours: 3.5
ContractHours: 3.5
CustSig: Signature On File
Remote Name: 66.59.123.60
Remote User: sarge7
Date: 26 Dec 2006
Time: 16:47:00

ServiceReqd

Install New system in Jim's office. Reroute Netgear Firewall to Phone Cabinet.

TechNotes

Pc paid in full from "Credit Balance". See Sarge


Company_Name: Control-O-Fax
Contact: Clare
New_Unlisted_Customer: GVSS
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-HP4200
DateServiceReq: 12/20/2006
CompleteDate: 12/20/2006
Starttime: 1:45 pm
FinishTime: 4:00 pm
ServicePerformed1: Installed HP4200 printer in place of LP03. Removed the ENC Form Printer. Reconfigured ALL workstations to default to this printer. Tested all ok.
ServicePerformed2: Changed Christy's Login. Tested ok.
ServicePerformed3: Moved Term-8 to other office. Connected to Data-D28. Tested ok.
ServicePerformed4: Removed ALL non essential equipment from server rack. Tested all ok.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.25
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 24.172.129.197
Remote User: sarge7
Date: 20 Dec 2006
Time: 16:01:53

ServiceReqd

Install HP4200 printer in place of LP03. See list

TechNotes


Company_Name: Wrap And Send Services
Contact: Kristie Thornton
New_Unlisted_Customer: Home Office PC
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Kristie
DateServiceReq: 12/15/2006
CompleteDate: 12/15/2006
Starttime: 3:30 pm
FinishTime: 5:00 pm
ServicePerformed1: Performed ALL Microsoft Updates. Cleaned up the registry. Internet is working ok. Connected to Kristie pc at the office. Tested all ok.
ServicePerformed2: Installed CD-RW drive. Installed the Nero Express Software. Tested all ok.
ServicePerformed3: Upgraded the Office 97 to Office 2000 Professional. Completed without error. Tested the Excel and Word programs. Working ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
Remote Name: 216.68.202.168
Remote User: sarge7
Date: 15 Dec 2006
Time: 16:46:29

ServiceReqd

System locking up when accessing the Internet. Excel program not working correctly.

TechNotes


Company_Name: Malverne Apartments
Contact: Carliss
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Carliss
DateServiceReq: 12/15/2006
CompleteDate: 12/15/2006
Starttime: 1:30 pm
FinishTime: 3:00 pm
ServicePerformed1: Replaced the defective keyboard and mouse with a Wireless KB/MS. Tested all ok.
ServicePerformed2: Reconfigured the date and time on both video DVR's. Tested ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Logitech Wireless Keyboard and mouse combo.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
Remote Name: 199.6.49.218
Remote User: sarge7
Date: 15 Dec 2006
Time: 14:55:34

ServiceReqd

Replace keyboard and mouse on Carliss's pc. Reconfigure the date and time on the video monitor systems

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 12/14/2006
CompleteDate: 12/14/2006
Starttime: 11:30 am
FinishTime: 12:30 pm
ServicePerformed1: Performed Pathways update with graphics. All tested ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 14 Dec 2006
Time: 12:14:40

ServiceReqd

Pathways Update.

TechNotes


Company_Name: Dr. David Dollens
Contact: Cindy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Cindy
DateServiceReq: 12/12/2006
CompleteDate: 12/12/2006
Starttime: 10:30 am
FinishTime: 3:00 pm
ServicePerformed1: Installed and setup New pc at Cindy's desk. Clone ALL data from old drive to new. Tested all ok.
ServicePerformed2: Installed all new drivers on new pc. Tested all ok.
ServicePerformed3: Setup Cindy's old pc to VPN pc. Reinstalled the Windows XP Pro. Completed without error.
ServicePerformed4: Reinstalled the CPN-Client software. Tested all ok. Reinstalled the network mapping and the network/local printers. Tested all ok.
Part1: QTY-01: See invoice
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.75
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 71.124.11.254
Remote User: sarge7
Date: 12 Dec 2006
Time: 14:54:52

ServiceReqd

Replace Cindy's PC with new pc. Reconfigure Cindy's old pc to go to the VPN PC.

TechNotes

Already invoiced and received payment in FULL. Check #:7728


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathway
DateServiceReq: 12/08/2006
CompleteDate: 12/08/2006
Starttime: 11:00 am
FinishTime: 12:30 pm
ServicePerformed1: Performed Pathways update with graphics. Failed the update. Corrupt record locked up system. Renamed and removed corrupt record. Re-attempted the Pathways update. Completed without error.
ServicePerformed2: Reconfigured Bob as an "Estimator" in the Pathways configuration. Tested ok. All new estimates created by Bob will now display his name on the initial estimate.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.50
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 08 Dec 2006
Time: 12:17:09

ServiceReqd

Pathways Update. Bob's name does not show on the initial estimate when created. Only show up after a supplement has been entered.

TechNotes


Company_Name: Dr. Raymond Ringenbach
Contact: Lisa
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 12/01/2006
CompleteDate: 12/05/2006
Starttime: 3:30 pm
FinishTime: 8:30 pm
ServicePerformed1: Replaced defective tape drive. Tested all ok.
ServicePerformed2: Reconfigured the scheduler. Tested ALL tapes. 4 tapes were damaged from the defective drive. Will order 4 tapes tomorrow.
ServicePerformed3: Tested the tapes labelled Extra Tape and the Wednesday tape. Tested ok. Performed Full Backup on Wednesday's Tape. Completed without error.
ServicePerformed4:
Part1: QTY-01: RMA'd Tape Drive from HP
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 15.75
CustSig: Signature On File
Remote Name: 70.61.16.72
Remote User: sarge7
Date: 05 Dec 2006
Time: 20:34:03

ServiceReqd

Replace Hard drive and memory for AOpen AX4SG

TechNotes


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Sandy
DateServiceReq: 12/05/2006
CompleteDate: 12/05/2006
Starttime: 11:00 am
FinishTime: 3:30 pm
ServicePerformed1: Replaced Hard drive and memory in AOpen AX4SG motherboard. Tested all ok.
ServicePerformed2: Reconfigured the Autoupdate to off. Repaired and registered the DLLs pew Microsoft Tech Support.
ServicePerformed3: Tested with no more SVCHOST failures.
ServicePerformed4:
Part1: QTY-01: 150 GB SATA 10K RPM HDD
Part4:
Part2: QTY-02: 1Gb Memory RAM
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.5
CustSig: Signature On File
Remote Name: 70.61.16.72
Remote User: sarge7
Date: 05 Dec 2006
Time: 20:16:14

ServiceReqd

Replace Hard drive and memory for AOpen AX4SG

TechNotes


Company_Name: Parktown Cooperative Homes, Inc.
Contact: Darlene
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Darlene
DateServiceReq: 11/30/2006
CompleteDate: 11/30/2006
Starttime: 2:30 pm
FinishTime: 3:00 pm
ServicePerformed1: Reconfigured the printers. Deleted the duplicate HP950 from the setup.
ServicePerformed2: Printed 8 jobs without error.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: .50
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.175.128
Remote User: sarge7
Date: 30 Nov 2006
Time: 14:52:46

ServiceReqd

the Deskjet 950 not printing

TechNotes


Company_Name: American Compressed Steel
Contact: Jayson Arling
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ATMCV
DateServiceReq: 11/24/2006
CompleteDate: 11/30/2006
Starttime: 9:30 am
FinishTime: 2:00 pm
ServicePerformed1: Installed the Kiosk System and the Laserjet printer. The enclosure is enroute from manufacturer.
ServicePerformed2: Reconfigured the User logon to "ATMCV" in both the Server and the RIMAS software.
ServicePerformed3: Setup the access level for this logon. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 15.25
CustSig: Signature On File
Remote Name: 69.61.175.128
Remote User: sarge7
Date: 30 Nov 2006
Time: 14:50:19

ServiceReqd

Install the KIOSK System.

TechNotes

Continuing setup. Already billed.


Company_Name: Ohio Tax Service
Contact: Leanne Greenberg
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pam
DateServiceReq: 11/28/2006
CompleteDate: 11/28/2006
Starttime: 11:30 am
FinishTime: 1:00 pm
ServicePerformed1: Cleaned all viruses from Pam's pc. Reinstalled Windows 2000 Pro
ServicePerformed2: Setup system. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 12.75
CustSig: Signature On File
Remote Name: 70.61.156.241
Remote User: sarge7
Date: 28 Nov 2006
Time: 13:08:04

ServiceReqd

Deliver and setup Pam's pc.

TechNotes


Company_Name: AB Deburring Co.
Contact: Ed
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ED-Laptop
DateServiceReq: 11/22/2006
CompleteDate: 11/22/2006
Starttime: 2:00 pm
FinishTime: 2:30 pm
ServicePerformed1: Reconfigured the network mappings. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .5
CustSig: Signature On File
Remote Name: 67.96.11.17
Remote User: sarge7
Date: 22 Nov 2006
Time: 14:27:26

ServiceReqd

Not connecting to network

TechNotes


Company_Name: H & S Screw
Contact: Jerry
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Cindy
DateServiceReq: 11/22/2006
CompleteDate: 11/22/2006
Starttime: 8:30 am
FinishTime: 1:30 pm
ServicePerformed1: Copyed recovered data to Cindy's PC. Reconfigured the tape backup to backup Cindy's shared drive. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 5.00
CustSig: Signature On File
Remote Name: 65.40.66.133
Remote User: sarge7
Date: 22 Nov 2006
Time: 12:05:19

ServiceReqd

Copy Recovered data to Cindy's PC.

TechNotes


Company_Name: Johnson-Nash Metal Product Inc.
Contact: Craig
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Craig
DateServiceReq: 11/20/2006
CompleteDate: 11/20/2006
Starttime: 12:00 pm
FinishTime: 3:30 pm
ServicePerformed1: Moved PC from Bill's office to Craig's office. Installed new monitor, keyboard and mouse at Craig's desk. Tested all ok.
ServicePerformed2: Reconfigured network connections and logins. Tested all ok.
ServicePerformed3: Setup printers. Tested all ok. Setup and tested Email account. Works ok.
ServicePerformed4: NEED TO UPGRADE TO WINDOWS 2000 PRO ASAP. Also moved the existing monitor in Bill's office to replace the server monitor which is very dark. Tested ok.
Part1: Qty-01: See Invoice.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.00
CustSig: Signature On File
Remote Name: 199.6.50.155
Remote User: sarge7
Date: 20 Nov 2006
Time: 15:25:03

ServiceReqd

Move PC from Bill's office to Craig's office.

TechNotes


Company_Name: Malverne Apartments
Contact: Carliss
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-CAMS
DateServiceReq: 11/20/2006
CompleteDate: 11/20/2006
Starttime: 10:30 am
FinishTime: 11:30 am
ServicePerformed1: The network mapping was correct. Opened CAMS ok.
ServicePerformed2: Will have them call us when there is an error again.
ServicePerformed3: Installed speaker system on front pc.
ServicePerformed4:
Part1: Qty-01: PC Speaker System.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 199.6.49.211
Remote User: sarge7
Date: 20 Nov 2006
Time: 11:28:10

ServiceReqd

CAMS not working on Front PC

TechNotes


Company_Name: Malverne Apartments
Contact: Carliss
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-CAMS
DateServiceReq: 11/20/2006
CompleteDate: 11/20/2006
Starttime: 10:30 am
FinishTime: 11:30 am
ServicePerformed1: The network mapping was correct. Opened CAMS ok.
ServicePerformed2: Will have them call us when there is an error again.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 199.6.49.211
Remote User: sarge7
Date: 20 Nov 2006
Time: 11:27:00

ServiceReqd

CAMS not working on Front PC

TechNotes


Company_Name: Dr. Marilyn Sholiton
Contact: Sondra
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 11/16/2006
CompleteDate: 11/16/2006
Starttime: 3:00 pm
FinishTime: 4:45 pm
ServicePerformed1: Reformatted ALL DVD-RW's. Reconfigured the Backup software.
ServicePerformed2: Deleted the existing backup job. Created new job.
ServicePerformed3: Performed the Full Daily Backup. Completed without error.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
Remote Name: 67.96.2.43
Remote User: sarge7
Date: 16 Nov 2006
Time: 16:44:42

ServiceReqd

DVD Backup not working

TechNotes


Company_Name: Ohio Tax Service
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Office
DateServiceReq: 11/16/2006
CompleteDate: 11/16/2006
Starttime: 8:45 am
FinishTime: 11:00 am
ServicePerformed1: Performed walk-thru with the Norcom Reps for office network cabling.
ServicePerformed2: Repaired the tape backup job.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.15
CustSig: Signature On File
Remote Name: 70.61.156.241
Remote User: sarge7
Date: 16 Nov 2006
Time: 11:04:27

ServiceReqd

Perform walk-thru with the Norcom Reps for office network cabling

TechNotes

Registered ohiotaxservice.com/.net 2 years each. Total: $100.00 on MC. Received $100.00 credit to exist bill from OTS.


Company_Name: American Compressed Steel
Contact: Jayson
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Trevor
Tech3: Select Tech
SystemNumber: STI-ACV
DateServiceReq: 11/15/2006
CompleteDate: 11/15/2006
Starttime: 12:30 pm
FinishTime: 4:30 pm
ServicePerformed1: Ran Network cable to the Kiosk Terminal location from the Brokerage Hub.
ServicePerformed2: Tested ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 4.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 70.61.156.241
Remote User: sarge7
Date: 16 Nov 2006
Time: 10:59:33

ServiceReqd

Run Network cable to the Kiosk Terminal location

TechNotes

Billed to Jayson at ACS


Company_Name: H & S Screw
Contact: Jerry
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-07710
DateServiceReq: 11/14/2006
CompleteDate: 11/14/2006
Starttime: 10:00 am
FinishTime: 4:00 pm
ServicePerformed1: Replaced the Existing PIII with the replacement system.
ServicePerformed2: Attempted a Clone of old drive. Drive failed in middle of clone. Pulled drive from Middle pc. Cloned the data to new drive. Completed without error.
ServicePerformed3: Reinstalled the Windows 2000Pro. Installed ALL of the new motherboard drivers. Tested ok. Setup ALL Programs and drive mappings. Setup printer. Tested all ok.
ServicePerformed4:
Part1: QTY-01: Invoice #:06103106-01
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 8.5
CustSig: Signature On File
Remote Name: 65.40.66.133
Remote User: sarge7
Date: 14 Nov 2006
Time: 15:41:31

ServiceReqd

Replace Front computer with new system.

TechNotes


Company_Name: Malverne Apartments
Contact: Malverne
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI
DateServiceReq: 11/14/2006
CompleteDate: 11/14/2006
Starttime: 3:00
FinishTime: 3:30
ServicePerformed1: Found floppy installed already. Checked CMOS to make sure it was enabled.
ServicePerformed2: Found it wasnt so I enabled the 3.5" previously installed. Inserted floppy and worked fine.
ServicePerformed3: Repackaged the new floppy we purchased. I have it in my posession.
ServicePerformed4:
Part1: QTY - 01 3.5 Floppy Disk Drive [$19.95]
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
Remote Name: 199.6.49.211
Remote User: trevor
Date: 14 Nov 2006
Time: 15:37:20

ServiceReqd

Install floppy disk drive.

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 11/14/2006
CompleteDate: 11/14/2006
Starttime: 12:00
FinishTime: 12:30
ServicePerformed1: Performed Pathways update with graphics. All tested ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: trevor
Date: 14 Nov 2006
Time: 12:50:50

ServiceReqd

Pathways update.

TechNotes


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-all
DateServiceReq: 11/10/2006
CompleteDate: 11/10/2006
Starttime: 2:30 pm
FinishTime: 4:30 pm
ServicePerformed1: Replaced to Card reader on Cadd pc. Tested ok
ServicePerformed2: Installedd-Aware Pro on Dennis and Reva's pc's.
ServicePerformed3: Did full scan. Removed 8 files from Dennis's pc and 278 infected files from Reva's.
ServicePerformed4:
Part1: Qty-01: Sandisk 12 in 1 Memory Card External Reader
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
Remote Name: 67.96.13.18
Remote User: sarge7
Date: 10 Nov 2006
Time: 16:38:47

ServiceReqd

Replace the memory card reader on CADD pc. Install Ad-Aware Pro on Dennis and Reva's pc's.

TechNotes


Company_Name: Dr. Raymond Ringenbach
Contact: Lisa
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ServerTB
DateServiceReq: 11/10/2006
CompleteDate: 11/10/2006
Starttime: 12:00 pm
FinishTime: 2:00 pm
ServicePerformed1: Replaced the defective tape drive unit in the server. Reconfigured the Backup Software for new drive. Tested all ok
ServicePerformed2: Started the Full Daily Backup on the tape labeled "Extra Tape"
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: DAT-72 HP Tape Drive
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
Remote Name: 70.61.16.72
Remote User: sarge7
Date: 10 Nov 2006
Time: 13:51:27

ServiceReqd

Replace Failed Tape Drive in Server with RMA

TechNotes

Warranty to 2008 on this unit.


Company_Name: American Compressed Steel/Brokerage
Contact: Christine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-SharedLogic
DateServiceReq: 11/09/2006
CompleteDate: 11/09/2006
Starttime: 11:00 am
FinishTime: 4:30 pm
ServicePerformed1: Restored from 11/07/2006 tape the MCINVFLE.MS & KS files. Tested all ok.
ServicePerformed2: Reconfigured ALL Computers to MAP the "S:" drive and removed the "T:" mapping.
ServicePerformed3: Reconfigured ALL of the Shared Logic Startup Icons for the the computers. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 5.50
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 09 Nov 2006
Time: 16:41:30

ServiceReqd

The commodities Module is missing.

TechNotes


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 11/08/2006
CompleteDate: 11/08/2006
Starttime: 2:00 pm
FinishTime: 3:30 pm
ServicePerformed1: Created the Shared Logic Icons for Brokerage and Yard to Server. Tested all ok.
ServicePerformed2: Reconfigured Glynis's Shared Logic icons to be mapped to T:. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 08 Nov 2006
Time: 15:36:07

ServiceReqd

Add the Shared Logic Icons to Server. Glynis's Shared Logic not working.

TechNotes


Company_Name: Rechtin Heating & Air
Contact: John
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-HP500PH
DateServiceReq: 11/07/2006
CompleteDate: 11/07/2006
Starttime: 11:45 am
FinishTime: 2:00 pm
ServicePerformed1: Replaceed all 4 printheads in the HP500 plotter. Tested all ok.
ServicePerformed2: Performed all of the alignment and calibrations. Printed out all of the results. Tested ok.
ServicePerformed3: Printed out the HP500 information sheet with the NEW EXPIRATION dates of the printheads installed.
ServicePerformed4:
Part1: Qty-01: HP500 Printhead assy's.
Part4:
Part2: qty-01: Dummy Printhead kit for priming the Inktubes.
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.50
CustSig: Signature On File
Remote Name: 66.195.158.118
Remote User: sarge7
Date: 07 Nov 2006
Time: 13:17:20

ServiceReqd

Install Replacement printheads in HP500 plotter.

TechNotes

NOTE: Put reports on John's desk to keep in records. Gave John the invoice for this work order. Do not send invoice.


Company_Name: American Compressed Steel/Brokerage
Contact: Bruce
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Trevor
Tech3: Select Tech
SystemNumber: STI-HP2430
DateServiceReq: 11/06/2006
CompleteDate: 11/06/2006
Starttime: 3:30 pm
FinishTime: 4:45 pm
ServicePerformed1: Installed replacement HP2430dtn Laserjet Printer in Christine's Office, replacing the HP Laserjet 4. Tested all ok.
ServicePerformed2: Reconfigured all three workstations to print to this new setup. Tested all ok.
ServicePerformed3: Showed Christine how to use the Duplexing Feature on this unit.
ServicePerformed4:
Part1: Qty-01: HP2430dtn Laserjet printer.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 66.195.158.118
Remote User: sarge7
Date: 07 Nov 2006
Time: 13:12:03

ServiceReqd

Install Replacement Laser Printer

TechNotes

NOTE: Gave Christine the invoice to dekiver to Sandy's office.


Company_Name: Johnson-Nash Metal Product Inc.
Contact: Craig/Dean
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Trevor
Tech3: Select Tech
SystemNumber: STI-07702
DateServiceReq: 11/06/2006
CompleteDate: 11/06/2006
Starttime: 2:30 pm
FinishTime: 3:30 pm
ServicePerformed1: Replaced Dean's pc. Transferred all data.
ServicePerformed2: Installed the E-2 Software. Tested all ok.
ServicePerformed3: Installed printer drivers. Tested all ok
ServicePerformed4: Reconfigured the Novell Access right for the CAD drawings directory.
Part1: Qty-01: See Carol for invoice.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 12.75
CustSig: Signature On File
Remote Name: 199.6.50.155
Remote User: sarge7
Date: 06 Nov 2006
Time: 15:30:55

ServiceReqd

Install replacement PC

TechNotes

Note: Had to install Windows XP Pro instead of the Windows 2000 Professional, due to hardware spec's.


Company_Name: Johnson-Nash Metal Product Inc.
Contact: Craig/Dean
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Trevor
Tech3: Select Tech
SystemNumber: STI-07702
DateServiceReq: 11/06/2006
CompleteDate: 11/06/2006
Starttime: 2:30 pm
FinishTime: 3:30 pm
ServicePerformed1: Replaced Dean's pc. Transferred all data.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 199.6.50.155
Remote User: sarge7
Date: 06 Nov 2006
Time: 15:27:23

ServiceReqd

Install replacement PC

TechNotes


Company_Name: Jeff Wyler - Eastgate Body Shop
Contact: Curt
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 11/01/2006
CompleteDate: 11/02/2006
Starttime: 5:30 pm - 11/01/2006
FinishTime: 4:30 am - 11/02/2006
ServicePerformed1: See Invoice for details
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: QTY-01: Server HDD
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 9.7
ContractHours:
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 02 Nov 2006
Time: 10:32:51

ServiceReqd

Pulled Server to shop remaining repairs.

TechNotes


Company_Name: Jeff Wyler - Eastgate Body Shop
Contact: Ron
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 11/02/2006
CompleteDate: 11/02/2006
Starttime: 5:30 pm
FinishTime: 7:30 pm
ServicePerformed1: Performed a sys volume repair. Completed with 45 errors. Re-mirrored the netware partition. Completed without error.
ServicePerformed2: Attempted second sys volume repair. Completed without error.
ServicePerformed3: Logged in on Ron's pc ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 01 Nov 2006
Time: 19:08:50

ServiceReqd

The Primary HDD in server has FAT errors.

TechNotes

WILL MONITOR CLOSELY. THE MAIN DRIVE WAS THE ISSUE.


Company_Name: AB Deburring Co.
Contact: Rob
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-LabelPTR
DateServiceReq: 10/27/2006
CompleteDate: 10/27/2006
Starttime: 2:30 pm
FinishTime: 4:30 pm
ServicePerformed1: Relocated the front label printer to the shipping office. Removed the restrictions from 192.168.100.250.
ServicePerformed2: Installed the WebConnect software. Tested all ok.
ServicePerformed3: Will repair Rob's pc at office. Will bring back Monday.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
Remote Name: 67.96.12.8
Remote User: sarge7
Date: 27 Oct 2006
Time: 16:37:21

ServiceReqd

Relocate the front label printer to the shipping office.

TechNotes

rcvd-NSC


Company_Name: American Compressed Steel
Contact: Sandy/Fran
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Trevor
Tech3: Select Tech
SystemNumber: STI-SargeLNR
DateServiceReq: 10/26/2006
CompleteDate: 10/26/2006
Starttime: 1:00 pm
FinishTime: 5:00 pm
ServicePerformed1: Installed Loaner pc in Conference room. Setup Novell network. Setup printers. Tested all ok
ServicePerformed2: Installed the Rimas and the DOS Shared Logic program. Tested all ok.
ServicePerformed3: Installed PcAnywhere for Fran to login. Tested ok.
ServicePerformed4: Contacted Fran at SharedLogic. To assist problem with the Login to SLG.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.00
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 26 Oct 2006
Time: 17:06:23

ServiceReqd

Setup loaner pc in conference room for Sandy. Install ALL programs

TechNotes

NOTE: Make sure that the slgc.bat and the slgc.bat has the DOS pth=t:\slg\acs, after the "Pause" line in the batch. You will get a menu.run error.


Company_Name: Jeff Wyler - Eastgate Body Shop
Contact: Ron
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Scott
DateServiceReq: 10/25/2006
CompleteDate: 10/25/2006
Starttime: 4:00 pm
FinishTime: 5:30 pm
ServicePerformed1: Installed DVD/CD drive. Tested all ok.
ServicePerformed2: Performed stand-alone installation of the Audatex software Estimating system, Estimating Check, and the Frame CD. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 25 Oct 2006
Time: 17:27:39

ServiceReqd

Install DVD/CD drive. Install the Audatex software.

TechNotes

Notice: This WO has invoiced to Ron Waddle. See Invoice.


Company_Name: Jeff Wyler - Eastgate Body Shop
Contact: ron
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ED
DateServiceReq: 10/24/2006
CompleteDate: 10/24/2006
Starttime: 9:30 am
FinishTime: 12:00 pm
ServicePerformed1: The CDROM drive started working. Did not replace drive. Ron started the Pathways Update. Completed without error.
ServicePerformed2: Configured Ed's PC to connect to Novell Network. Installed the Netware Client 4.91 SP2. Tested ok. Mapped the network drives. Connectedthe hp4000 network printer asthe default. Tested ok.
ServicePerformed3: Performed ALLofthe Microsoft downloads and patches. The Winodws Login is defaultedforthe "Windows Only" setting. Will have a fix forthis error when I return.
ServicePerformed4: Can not install the ADP software on Scott C's computer. Needa DVD -CDROM drive. Will try to get drive tonight for AM install tomorrow.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 3.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 24 Oct 2006
Time: 11:44:55

ServiceReqd

Replaced defective CDROM drive on Ron's PC. Configure Ed's PC to connect to Novell Network. Install ADP software on Scott's pc.

TechNotes


Company_Name: Malverne Apartments
Contact: Carliss
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Frontpc
DateServiceReq: 10/23/2006
CompleteDate: 10/23/2006
Starttime: 1:30 pm
FinishTime: 2:30 pm
ServicePerformed1: The pins in the PS-2 connector for the mouse were bent out of place, shorted together.
ServicePerformed2: Repaired the plug end. Tested all ok.
ServicePerformed3: Replaced the AAA batteries in the wireless mouse. Tested all ok.
ServicePerformed4: NOTE: One of the cameras is not working. Need to get with Kenny on the location of that camera.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 199.6.49.211
Remote User: sarge7
Date: 23 Oct 2006
Time: 14:34:17

ServiceReqd

Wireless mouse and keyboard not working.

TechNotes


Company_Name: Malverne Apartments
Contact: Carliss
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Frontpc
DateServiceReq: 10/23/2006
CompleteDate: 10/23/2006
Starttime: 1:30 pm
FinishTime: 2:30 pm
ServicePerformed1: The pins in the PS-2 connector for the mouse were bent out of place, shorted together.
ServicePerformed2: Repaired the plug end. Tested all ok.
ServicePerformed3: Replaced the AAA batteries in the wireless mouse. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 199.6.49.211
Remote User: sarge7
Date: 23 Oct 2006
Time: 14:33:24

ServiceReqd

Wireless mouse and keyboard not working.

TechNotes


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Leanne
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathway
DateServiceReq: 10/19/2006
CompleteDate: 10/19/2006
Starttime: 2:00 pm
FinishTime: 3:30 pm
ServicePerformed1: Updated Pathways and Graphics. Failed First Attempt. Disconnected from server.
ServicePerformed2: Rebooted workstation and reconnected to novell. Checked the drives and restarted installation.
ServicePerformed3: Second Attempt Successful.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.50
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: trevor
Date: 19 Oct 2006
Time: 15:23:48

ServiceReqd

Pathways Update.

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 10/19/2006
CompleteDate: 10/19/2006
Starttime: 12:00
FinishTime: 12:30
ServicePerformed1: Updated Pathways and Grahpics Sucessfully.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: trevor
Date: 19 Oct 2006
Time: 12:48:53

ServiceReqd

Pathways Update And Graphics.

TechNotes


Company_Name: American Compressed Steel
Contact: Bill
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-BILL
DateServiceReq: 10/18/2006
CompleteDate: 10/18/2006
Starttime: 2:30 pm
FinishTime: 3:30 pm
ServicePerformed1: Copied the messages to backup folder. Removed the corrupt program. Reinstalled Outlook Express.
ServicePerformed2: Changed the message default folder. Deleted the existing corrupt address book. Testes all ok.
ServicePerformed3: Performed Microsoft Updates. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 18 Oct 2006
Time: 15:25:46

ServiceReqd

The Outlook Express not opening messages or the address book.

TechNotes


Company_Name: Dr. Robert J Smyth, MD
Contact: Doris
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-all
DateServiceReq: 10/12/2006
CompleteDate: 10/12/2006
Starttime: 10:00 am
FinishTime: 11:30 am
ServicePerformed1: Found "IP Conflict" error message on server. After troubleshooting message, there is some other connecting device that is trying to use 192.168.2.2, this is the network address of Dr. Smyth's pc.
ServicePerformed2: Found that someone installed a Brother MFC-8840D Printer /Fax/Copier in Dr. Smyth's office. This is connected to the network and had the same IP address as the Front Server, causing this conflict and disconnection to the server.
ServicePerformed3: Reconfigured the Server's IP Address to 192.168.2.4. Reconfigured the Brother MFC-8840D Printer /Fax/Copier in Dr. Smyth's office to Static ip address of 192.168.2.2. Tested all ok.
ServicePerformed4: Did not replace hub or network card in Dr. Smyth's office.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.0
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.154.102
Remote User: sarge7
Date: 12 Oct 2006
Time: 11:33:41

ServiceReqd

Dr. Symth's pc losing connection to server.

TechNotes


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Bob
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Trevor
Tech3: Select Tech
SystemNumber: STI-Pathway
DateServiceReq: 10/09/2006
CompleteDate: 10/09/2006
Starttime: 4:30 pm
FinishTime: 6:30 pm
ServicePerformed1: Updated Pathways and Graphics. Failed first attempt.
ServicePerformed2: Found corrupt file: CRAXDRT.DLL. Contacted CCC Tech Support FTPed Updated File. Unreg. DLL's then ReReg. DLL's and Database.
ServicePerformed3: Performed pathways update again and added new list of aftermarket suppliers for bob. Completed without error.
ServicePerformed4: Bob tested software aftermarket items are there.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 09 Oct 2006
Time: 18:32:19

ServiceReqd

Pathways Update.

TechNotes

CCC Case#2489682


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Trevor
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 10/09/2006
CompleteDate: 10/09/2006
Starttime: 2:30pm
FinishTime: 3:30pm
ServicePerformed1: Performed Pathways update with graphics.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 09 Oct 2006
Time: 15:30:23

ServiceReqd

Pathways Update.

TechNotes


Company_Name: Dr. Robert J Smyth, MD
Contact: Doris
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: DTI-DRSmyth
DateServiceReq: 10/03/2006
CompleteDate: 10/03/2006
Starttime: 12:00 pm
FinishTime: 1:00 pm
ServicePerformed1: Installed the Ad-Aware Pro Program for added protection against hackerware. Ran full scan. Remove 183 infected files.
ServicePerformed2: The system is running at normal speed now. These hackerware style programs will cause your system to degrade in performance. The Ad-Aware software I installed will stop what programs can be installed without the clients knowledge.
ServicePerformed3: Installed Ad-aware on front system as well.
ServicePerformed4:
Part1: Qty-02: Ad-Aware Program
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.154.102
Remote User: sarge7
Date: 03 Oct 2006
Time: 13:02:37

ServiceReqd

PcAnywhere losing connection from the WH office.

TechNotes


Company_Name: Wrap And Send Services
Contact: Kristie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Carol
DateServiceReq: 09/29/2006
CompleteDate: 10/02/2006
Starttime: 9:30 am
FinishTime: 11:00 am
ServicePerformed1: Replaced defective network Card.
ServicePerformed2: Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: GA311 GB NIC
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 02 Oct 2006
Time: 10:50:15

ServiceReqd

Replace defective network Card

TechNotes


Company_Name: Ringenbach
Contact: Lisa
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Konica
DateServiceReq: 09/20/2006
Starttime: 11:30 pm
CompleteDate: 09/20/2006
FinishTime: 2:00 pm
ServicePerformed1: Assisted the Konica tech in connecting the unit to existing network.
ServicePerformed2: Reconfigured ALL workstations and servers tp print to new unit. Tested all ok.
ServicePerformed3: Reconfigured the scan feature to file type from PDF to TIF. Tested ok. The McKessons does not recognize the default setting of PDF. Tested ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 3.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 70.61.16.72
Remote User: sarge7
Date: 20 Sep 2006
Time: 13:45:56

ServiceReqd

Assist the Konica tech in connecting the unit to existing network.

TechNotes

The Konica Bizhub200 IP#: 192.168.100.210


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Reva
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Phone
DateServiceReq: 09/19/2006
Starttime: 12:30 pm
CompleteDate: 09/19/2006
FinishTime: 1:00 pm
ServicePerformed1: Reconfigured the Ext#17 to Auto Privacy to active. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
Remote Name: 67.96.11.20
Remote User: sarge7
Date: 19 Sep 2006
Time: 12:57:04

ServiceReqd

Extension #17 needs ExtPrivacy assigned.

TechNotes


Company_Name: Ringenbach
Contact: Lisa
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-server
DateServiceReq: 09/08/2006
Starttime: 12:30 pm
CompleteDate: 09/08/2006
FinishTime: 3:30 pm
ServicePerformed1: The tape is not reading the tapes. Will contact manufacturer for RMA.
ServicePerformed2: Removed the mirrored partition from the old configuration. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 70.61.16.72
Remote User: sarge7
Date: 08 Sep 2006
Time: 14:02:35

ServiceReqd

Troubleshoot tape backup problems.

TechNotes


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Phonesys
DateServiceReq: 09/07/2006
Starttime: 4:00 pm
CompleteDate: 09/07/2006
FinishTime: 5:00 pm
ServicePerformed1: Changed the Day and night menu prompts. Tested all ok.
ServicePerformed2: Reconfigured the "Auto Extension Privacy" to the "Active" state on all extensions.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 67.96.13.63
Remote User: sarge7
Date: 07 Sep 2006
Time: 16:52:09

ServiceReqd

Reconfigure the Extension Privacy and chage the Day and Night Greeting Prompts

TechNotes


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: CCC-Connect
DateServiceReq: 08/31/2006
Starttime: 9:00 am
CompleteDate: 08/31/2006
FinishTime: 1:30 pm
ServicePerformed1: Installed the CCC Connect DSL communications package on both pc's. Tested all ok.
ServicePerformed2: Do Full restore of Pathways from 08/30/2006. Performed PAthways CCC Connect. Sent ALL files with th exception of the 2 workfiles that were corrupt per Leanne. Deleted the corrupt workfiles.
ServicePerformed3: 5 assignments were received.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.5
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 31 Aug 2006
Time: 12:33:47

ServiceReqd

Install CCC Connect on both workstations.

TechNotes

26468wVwsrjrt


Company_Name: American Compressed Steel/Brokerage
Contact: Bruce
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Bruce
DateServiceReq: 08/25/2006
Starttime: 1:00 pm
CompleteDate: 08/25/2006
FinishTime: 1:30 pm
ServicePerformed1: Replaced the defective CRT monitor with a 17" LCD monitor w/o Speakers. Tested all ok
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: QTY-01: 17" Acer LCD Monitor.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .5
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 25 Aug 2006
Time: 13:38:54

ServiceReqd

Replace defective Monitor

TechNotes


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 08/24/2006
Starttime: 3:30 pm
CompleteDate: 08/24/2006
FinishTime: 4:30 pm
ServicePerformed1: Performed Pathwyas update. Failed on first attempt. ( One of the workers started the Pathways Software while the update was in progress.)
ServicePerformed2: Performed a second update. Completed without errors.
ServicePerformed3: Troubleshot the upload issues. The Modem is TOO SLOW AND IS TIMING OUT. Contacted the CCC Support to send fax for the DSL UPGRADE MODULE.
ServicePerformed4: Leanne will fill out the form and call Sarge when the upgrade comes in.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.0
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 24 Aug 2006
Time: 16:19:51

ServiceReqd

Pathways Update and troubleshoot upload problems.

TechNotes


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Phonesys
DateServiceReq: 08/18/2006
Starttime: 10:00 am
CompleteDate: 08/18/2006
FinishTime: 3:00 pm
ServicePerformed1: Reprogrammed the Phone System. Setup the Speed Dial and gave training to Reva on the operation of the system.
ServicePerformed2: Reconfigured the Gain Controls on the Paging System. Tested ok. NO FEEDBACK.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 5.00
CustSig: Signature On File
Remote Name: 67.96.11.6
Remote User: sarge7
Date: 18 Aug 2006
Time: 15:02:05

ServiceReqd

Reprogram Phone System. Reconfigured the Gain on the Paging System

TechNotes


Company_Name: Rechtin Heating & Air
Contact: John Feldkamp
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Plotter
DateServiceReq: 08/17/2006
Starttime: 1:30 pm
CompleteDate: 08/17/2006
FinishTime: 2:45 pm
ServicePerformed1: Performed the Printhead alignment. The "C,B,Y" printheads failed. Disabled unit to remove Printhead assy. Performed standard maintenance to the unit. There is no visible defect or lealage in this unit.
ServicePerformed2: Reassembled the printhead assy. Re-ran the Printhead alignment function. The "C,B,Y" printheads failed agin.
ServicePerformed3: Will contact the HP warranty dept to get the "PARTS" warranty status on these printheads which were replaced in 2005.
ServicePerformed4: Will send quote to Tom Rechtin Jr. if these printheads are out of warranty.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.25
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 66.195.158.118
Remote User: sarge7
Date: 17 Aug 2006
Time: 14:51:06

ServiceReqd

Printhead errors.

TechNotes


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis Pauly
New_Unlisted_Customer: Home PC
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: Sti-Home
DateServiceReq: 08/15/2006
Starttime: 4:30 pm
CompleteDate: 08/15/2006
FinishTime: 6:00 pm
ServicePerformed1: The USB Wireless device is defective. Went to vendor and replaced it with a Wireless PCI NIC card. Tested all ok.
ServicePerformed2: Setup DP@Accurategear.cc on Laptop. Tested email ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Netgear WG311T Wireless NIC
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
Remote Name: 74.129.35.25
Remote User: sarge7
Date: 15 Aug 2006
Time: 17:59:38

ServiceReqd

Wireless pc not connecting. Setup DP@Accurategear.cc on Laptop.

TechNotes


Company_Name: American Compressed Steel/Brokerage
Contact: Christine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Christine
DateServiceReq: 08/15/2006
Starttime: 3:30 pm
CompleteDate: 08/15/2006
FinishTime: 4:00 pm
ServicePerformed1: Installed the Wireless Keyboard and mouse. Tested all ok.
ServicePerformed2: The email filter is on the highest setting. Christine's email address has gotten onto a bulk email listing.
ServicePerformed3: Told Christine to check her emails thru WEBMAIL before using Outlook Express so she can manually BLACKLIST the SPAM EMAILS.
ServicePerformed4:
Part1: Qty-01: Wireless Keyboard and Mouse.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .5
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 15 Aug 2006
Time: 15:45:42

ServiceReqd

Install Wireless Keyboard and mouse. Check the email Spam Filter.

TechNotes


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Phonesys
DateServiceReq: 08/15/2006
Starttime: 10:30 am
CompleteDate: 08/15/2006
FinishTime: 3:00 pm
ServicePerformed1: Installed New phone system. Removed old system.
ServicePerformed2: Installed phone jacks and configured the extensions.
ServicePerformed3: Will install PA amp 08/16/2006
ServicePerformed4:
Part1: Qty-01: Phone System.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 5.5
CustSig: Signature On File
Remote Name: 67.96.11.8
Remote User: sarge7
Date: 15 Aug 2006
Time: 15:08:04

ServiceReqd

Install Phone sys.

TechNotes


Company_Name: Lange Precision, Inc.
Contact: Karl
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 08/14/2006
Starttime: 9:30 am
CompleteDate: 08/15/2006
FinishTime: 10:30 am
ServicePerformed1: The port# 3 on the 3COM hub is defective. NO MORE AVAILABLE PORTS. Moved to port 10. Tested all ok.
ServicePerformed2: Trevor cleaned ALL pc. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 24.172.129.50
Remote User: sarge7
Date: 15 Aug 2006
Time: 10:22:25

ServiceReqd

Botom pc not connected to the network. Monthly Cleaning on ALL pc's

TechNotes

NOTE: Told Karl of the issue with the hub. If any of the other workstations lose connection to the network, that hub will have to be replaced.


Company_Name: Respiratory Consultants, Inc.
Contact: Georgia
New_Unlisted_Customer: Debbie
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Debbie
DateServiceReq: 08/14/2006
Starttime: 2:00 pm
CompleteDate: 08/14/2006
FinishTime: 5:30 pm
ServicePerformed1: Removed several hundred infected files. Could not remove the Downloader.Agent.uj bug.
ServicePerformed2: Downloaded two other programs to attempt the removal. Failed.
ServicePerformed3: Will contact Microsoft Tech.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 3.5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 72.49.129.141
Remote User: sarge7
Date: 14 Aug 2006
Time: 17:23:43

ServiceReqd

Infected with viruses

TechNotes

No Charge for downloaded programs until removal of virus.


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike Rose
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathwy
DateServiceReq: 08/14/2006
Starttime: 11:00 am
CompleteDate: 08/14/2006
FinishTime: 12:15 pm
ServicePerformed1: Performed Pathways Update. Completed without error. Installed the Pathways Profile update. Completed without error.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 14 Aug 2006
Time: 12:15:32

ServiceReqd

Pathways Update with Graphics

TechNotes


Company_Name: Kendrick Moving & Storage
Contact: Jim
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: Sti-Greg
DateServiceReq: 08/10/2006
Starttime: 11:00 am
CompleteDate: 08/10/2006
FinishTime: 2:30 pm
ServicePerformed1: Removed all bugs from pc. Installed the new version of antivirus. Tested all ok
ServicePerformed2: Repaired amp ????
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 3.5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 208.2.212.144
Remote User: sarge7
Date: 10 Aug 2006
Time: 14:15:52

ServiceReqd

Remove viruses from pc.

TechNotes


Company_Name: Business Intelligence, Inc.
Contact: Trish
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-BIITrish
DateServiceReq: 08/10/2006
Starttime: 10:00 am
CompleteDate: 08/10/2006
FinishTime: 10:30 am
ServicePerformed1: Replaced Dell 15" monitor with an ADI Microscan 17" LCD Flat screen monitor.
ServicePerformed2: Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: ADI Microscan 17" LCD Flat screen.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 24.106.75.46
Remote User: sarge7
Date: 10 Aug 2006
Time: 10:31:19

ServiceReqd

Repalce Failing Monitor in Trish's Office

TechNotes

See Invoice. Paid in Full.


Company_Name: Business Intelligence, Inc.
Contact: Marylou
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-07107
DateServiceReq: 08/05/2006
Starttime: 5:00 pm
CompleteDate: 08/05/2006
FinishTime: 1:00 pm
ServicePerformed1: Replaced HG Hauck's pc. Transferred ALL data from old system. Reconfigured ALL softwares.
ServicePerformed2: Installed the Windows 2000 Professional from Windows 98. Completed without error.
ServicePerformed3: TRested all ok.
ServicePerformed4:
Part1: QTY-01: Pentium IV- Dual 2.66Ghz PC
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 24.106.75.46
Remote User: sarge7
Date: 07 Aug 2006
Time: 12:56:26

ServiceReqd

Install New PC in HG Hauck's office.

TechNotes

Gave Marylou Invoice.


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-07101
DateServiceReq: 08/02/2006
Starttime: 10:00 am
CompleteDate: 08/02/2006
FinishTime: 11:30 am
ServicePerformed1: Installed replacement Upgraded computer at Bill's desk. Reconfigured the newtowrk and printers. Tested all ok.
ServicePerformed2: Downloaded the latest updates on Bill's pc. Tested all ok.
ServicePerformed3: Reconfigured Jay's pc email to allow viewing of attachments. Tested all ok.
ServicePerformed4:
Part1: Qty-01: Pentium IV- 3.20Ghz 1-Gig PC with 160Gig HDD
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 03 Aug 2006
Time: 11:21:42

ServiceReqd

Install Bill's Upgrade PC

TechNotes

Will send one invoice for both computer upgrades via email to Sandy. Today.


Company_Name: Respiratory Consultants, Inc.
Contact: Georgia
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-UPS
DateServiceReq: 08/01/2006
Starttime: 9:00 am
CompleteDate: 08/02/2006
FinishTime: 10:00 am
ServicePerformed1: Ordered and delivered an APC Smart-UPS 1000 NET to RCI Office.
ServicePerformed2: Reconfigured the server for new UPS. Setup the monitoring software in Windows 2000 Server. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: APC Smart-UPS 1000 NET
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 199.6.50.206
Remote User: sarge7
Date: 02 Aug 2006
Time: 10:02:29

ServiceReqd

Replace defective UPS on server

TechNotes

NOTE: This has been invoiced to RCI on 08/02/2006


Company_Name: Lange Precision, Inc.
Contact: Karl
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 08/01/2006
Starttime: 2:00 pm
CompleteDate: 08/01/2006
FinishTime: 3:15 pm
ServicePerformed1: Replaced the Netgear Firewall router. Also changed the port connection on the hub from port 1 to port 11.
ServicePerformed2: NOTE: Port 1 on the 3COM network hub is defective. Do not use.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Netgear RP-614-v3
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
Remote Name: 24.172.129.50
Remote User: sarge7
Date: 01 Aug 2006
Time: 15:27:14

ServiceReqd

No internet after lightning strike.

TechNotes


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-07100
DateServiceReq: 07/28/2006
Starttime: 4:00 pm 07/28/2006
CompleteDate: 07/31/2006
FinishTime: 4:45 pm 07/31/2006
ServicePerformed1: Computer upgrade to Ken's pc. Completed without error. Reinstalled the Office 2000 Professional on to Ken's pc.
ServicePerformed2: Did the Express Maintenance upgrade to server. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Pentium IV- 3.00Ghz 1-Gig Ram
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 5.5
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 31 Jul 2006
Time: 16:47:49

ServiceReqd

Install Upgraded Computer for Ken Weber

TechNotes

Bill's to get next upgrade to be picked up 08/02/2006 pm


Company_Name: Control-O-Fax
Contact: Steve Lohman/Clare Ley
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-GVSS
DateServiceReq: 07/27/2006
Starttime: 12:30 pm
CompleteDate: 07/27/2006
FinishTime: 1:00 pm
ServicePerformed1: Installed and setup the D-Link 3-port Print Server to the network IP#: 192.168.100.202. Reconfiugured ALL 8 pc's to print to the new configuration. Tested all pc's ok.
ServicePerformed2: Reconnected the DJ930c to front pc. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: D-Link 3-port Print Server
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 24.172.129.197
Remote User: sarge7
Date: 27 Jul 2006
Time: 13:11:49

ServiceReqd

Install Print Server on Front LP-02 Printer. Reconnect the DJ-930C

TechNotes


Company_Name: Johnson-Nash Metal Product Inc.
Contact: Carol/Randel
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Randel
DateServiceReq: 07/21/2006
Starttime: 11:00 am
CompleteDate: 07/27/2006
FinishTime: 11:30 am
ServicePerformed1: Pulled hdd drive from Randel's pc to attempt recovery of any data. After several failed attempts, could not pull any data from drive. Drive is out of manufacturers warranty date.
ServicePerformed2: Delivered Randel's replacement Hard drive. Cloned Ryan's pc to Randel's. Reinstalled ALL proprietary softwares. Reinstalled the E-2 Software.
ServicePerformed3: Reinstalled the Plotter. Tested all ok.
ServicePerformed4:
Part1: Qty-01: 160 Gig SATA HDD.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 17.0
CustSig: Signature On File
Remote Name: 199.6.50.152
Remote User: sarge7
Date: 27 Jul 2006
Time: 11:27:13

ServiceReqd

Replace hard drive. Setup Plotter and reinstall the E-2 Program

TechNotes


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Darrell / Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathwy
DateServiceReq: 07/21/2006
Starttime: 3:30 pm
CompleteDate: 07/21/2006
FinishTime: 5:00 pm
ServicePerformed1: Attempted to perform the Pathways Update. Failed. Shutdown system and restared the workstation with Darrell's login.
ServicePerformed2: Attempted to perform the Pathways update again. Completed without error.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 21 Jul 2006
Time: 17:00:38

ServiceReqd

Pathways Update

TechNotes


Company_Name: Respiratory Consultants, Inc.
Contact: Michelle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Michelle
DateServiceReq: 07/21/2006
Starttime: 10:30 am
CompleteDate: 07/21/2006
FinishTime: 11:30 am
ServicePerformed1: Reconfigured dialup to use the 800 number. Tested ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 199.6.50.206
Remote User: sarge7
Date: 21 Jul 2006
Time: 11:39:01

ServiceReqd

Troubleshoot medicare dialup problems.

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike Rose
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathwy
DateServiceReq: 07/21/2006
Starttime: 9:00 am
CompleteDate: 07/21/2006
FinishTime: 10:00 am
ServicePerformed1: Performed Pathways Update. Completed without error. Installed the Pathways Profile update. Completed without error.
ServicePerformed2: Reconfigured the Tape Backup Software. Tested ok.
ServicePerformed3: The server has a mirrored partition error message. Performed the Novell Partition repair. Remirrored the partitions. Completed without further error messages.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 21 Jul 2006
Time: 10:01:28

ServiceReqd

Pathways Update.

TechNotes


Company_Name: Johnson-Nash Metal Product Inc.
Contact: Craig/Carol
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Randel
DateServiceReq: 07/18/2006
Starttime: 9:00 am
CompleteDate: 07/18/2006
FinishTime: 10:00 am
ServicePerformed1: Replaced power supply in dean's pc. tested all ok.
ServicePerformed2: Tested the hard drive out on Randel's pc. The drive will not spin up. Will have to replace. Pulled to shop for further testing.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: 350 Watt ATX power supply
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 199.6.50.152
Remote User: sarge7
Date: 18 Jul 2006
Time: 09:46:39

ServiceReqd

Dean's has no power, Randel's will not boot up.

TechNotes


Company_Name: New / Unlisted--->
Contact: Fafi Devonish
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Gateway
DateServiceReq: 07/07/2006
Starttime: 12:00 pm
CompleteDate: 07/07/2006
FinishTime: 3:45 pm
ServicePerformed1: Installed the Symantec Corp Client Antivirus Software. Installed the Ad-Aware Anti-Hacker program.
ServicePerformed2: Ran Full scans on entire computer. Detected and remove 66 Viruses, and 500+ hackerware and spyware from pc.
ServicePerformed3: Manual removed non-essential programs from pc. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 3.75
ContractHours: 1.75
CustSig: Signature On File
Remote Name: 24.165.113.240
Remote User: sarge7
Date: 07 Jul 2006
Time: 15:46:31

ServiceReqd

System Has viruses and running slow.

TechNotes


Company_Name: Dr. Stephen Curran
Contact: Linda
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 07/05/2006
Starttime: 10:30 am
CompleteDate: 07/05/2006
FinishTime: 11:00 am
ServicePerformed1: Performed test on Raid controller. Passed without error. Cleaned out the temps files from server.
ServicePerformed2: Tested login ok. Completed without error.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: .50
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 24.106.69.185
Remote User: sarge7
Date: 05 Jul 2006
Time: 11:09:39

ServiceReqd

Cannot login to server.

TechNotes


Company_Name: Jeff Wyler - Eastgate Body Shop
Contact: Ron
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 07/03/2006
Starttime: 6:30 pm-07/03/2006
CompleteDate: 07/05/2006
FinishTime: 10:45 am-07/05/2006
ServicePerformed1: Performed Hardware upgrade on server. Incorrect controller sent to STI. Did not perform the NOS software upgrade.
ServicePerformed2: seDelivered and installed rver temporarily and will pickup on 07/07/2006 4:30 pm for upgrade completion
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: See Invoice already billed out.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: See Invoice
ContractHours: See Invoice
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 05 Jul 2006
Time: 10:39:52

ServiceReqd

Delivered and installed server temporarily and will pickup on 07/07/2006 4:30 pm for upgrade completion

TechNotes


Company_Name: American Compressed Steel/Brokerage
Contact: Bruce Post
New_Unlisted_Customer: Matt Post
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 07/03/2006
Starttime: 11:30 pm
CompleteDate: 07/03/2006
FinishTime: 1:30 pm
ServicePerformed1: Reconfigured the new Linksys router that was replaced by Bruce after the storm. Setup the wireless security. Tested all connection ok.
ServicePerformed2: Reconfigured the Email account on Matt's pc. Working correctly.
ServicePerformed3: Installed the Microsoft Office 2003 Standard SED version on Matt's pc. Tested all ok.
ServicePerformed4:
Part1: Qty-01: Microsoft.Office 2003 SED
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
Remote Name: 69.161.220.135
Remote User: sarge7
Date: 03 Jul 2006
Time: 13:29:46

ServiceReqd

No Internet after lightning strike. Matt's Emails not working. Install the Microsoft Office 2003 on Matt's pc

TechNotes

Did not need the wireless router that I brought for the repair. Return to inventory.


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Leanne/Darrell
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 06/30/2006
Starttime: 8:00 pm
CompleteDate: 07/03/2006
FinishTime: 9:30 am
ServicePerformed1: Performed Full backup of server before Novell Version 6.5 upgrade. Completed without error.
ServicePerformed2: Performed the Novell 6.5 Upgrade from 5.0. Completedwithout error.
ServicePerformed3: Redelivered server to Client. Setup and installed the client software on both computers.
ServicePerformed4: Assigned the Server Static IP#:10.32.48.200-GW:10.32.48.254
Part1: Qty-01: *Novell 6.5 Upgrade.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 27.75
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 03 Jul 2006
Time: 09:18:22

ServiceReqd

Reinstalled Upgraded Novell Server

TechNotes

Gave the Full backup (Before Upgrade)tape to Leanne.


Company_Name: American Compressed Steel/Brokerage
Contact: Bruce
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Bruce
DateServiceReq: 06/30/2006
Starttime: 5:15 pm
CompleteDate: 06/30/2006
FinishTime: 6:15 pm
ServicePerformed1: Reinstalled the Ad-Aware program and ran full scan. Found and remove 173 infected files.
ServicePerformed2: Cleaned up the Outlook Express email folders. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 30 Jun 2006
Time: 18:05:59

ServiceReqd

Bruce's Email has problems sending emails continuously

TechNotes


Company_Name: Kendrick Moving & Storage
Contact: Greg
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Copier
DateServiceReq: 06/30/2006
Starttime: 1:00 pm
CompleteDate: 06/30/2006
FinishTime: 2:00 pm
ServicePerformed1: The toner cartridge needs to be replaced. Replaced toner. Tested all ok.
ServicePerformed2: The wordart that is on the spreadsheet is the cause of the problem. Making the print job too big.
ServicePerformed3: Sent the file to my email. will create the logos for Greg.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 208.4.221.122
Remote User: sarge7
Date: 30 Jun 2006
Time: 14:05:25

ServiceReqd

Copier not working. Invoice XLS taking too long to print.

TechNotes


Company_Name: Control-O-Fax
Contact: Doris/Dr. Smyth
New_Unlisted_Customer: Dr. Robert Smyth
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 06/21/2006
Starttime: 10:00 am
CompleteDate: 06/30/2006
FinishTime: 10:45 am
ServicePerformed1: Replaced the existing memory in both computer with 512 MB RIMM memory. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: QTY-04: 256 MB RIMM Memory
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: .75
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.154.102
Remote User: sarge7
Date: 30 Jun 2006
Time: 10:51:26

ServiceReqd

Upgrade ram memory in both computers to 512 MB

TechNotes

To be billed to COF.


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Darrell Moore
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: Pathways
DateServiceReq: 06/29/2006
Starttime: 10:00 am
CompleteDate: 06/29/2006
FinishTime: 11:30 am
ServicePerformed1: Performed Pathways update with graphics. Completed without error.
ServicePerformed2: Reinstalled the External Modem. Reconfigured the CCC Dialup settings. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 29 Jun 2006
Time: 11:22:16

ServiceReqd

Pathways Update. Darrell can not transmit to CCC through Pathways.

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike Rose
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathwy
DateServiceReq: 06/29/2006
Starttime: 8:00 am
CompleteDate: 06/29/2006
FinishTime: 9:30 am
ServicePerformed1: Performed the Pathways Update. Completed without error.
ServicePerformed2: Reconfigured the Pathways estimating settings to allow Manual Entering of RO#'s. Tested ok.
ServicePerformed3: The CCC Connect requires a password entry every 24 hour and each time the computer is restarted for security purposes per CCC Tech support.
ServicePerformed4: Re-entered the correct user login and password on inner office pc. Tested all ok.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.50
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 29 Jun 2006
Time: 09:28:33

ServiceReqd

Pathways Update. Fix the CCC Connect login problems. Can not manually enter the RO# in Pathways.

TechNotes


Company_Name: Respiratory Consultants, Inc.
Contact: Georgia/Michelle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-TeamDME
DateServiceReq: 06/28/2006
Starttime: 3:00 pm
CompleteDate: 06/28/2006
FinishTime: 3:45 pm
ServicePerformed1: Reconfigured ALL of the TEAMDME!.EXE files for DOS compatibility. Reconfigured the COMMAND.COM's settings for DOS Mode.
ServicePerformed2: Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: .75
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 199.6.50.206
Remote User: sarge7
Date: 28 Jun 2006
Time: 15:51:49

ServiceReqd

Repair the Program Startup configuration on the Windows XP Workstation.

TechNotes

Brenda, Disregard the previous WO submitted. Sarge


Company_Name: Respiratory Consultants, Inc.
Contact: Georgia/Michelle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-TeamDME
DateServiceReq: 06/28/2006
Starttime: 3:00 pm
CompleteDate: 06/28/2006
FinishTime: 3:45 pm
ServicePerformed1: Reconfigured ALL of the TEAMDME!.EXE files for DOS compatibility. Reconfigured the COMMAND.COM's settings for DOS Mode.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 199.6.50.206
Remote User: sarge7
Date: 28 Jun 2006
Time: 15:50:57

ServiceReqd

Repair the Program Startup configuration on the Windows XP Workstation.

TechNotes


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-SERVER
DateServiceReq: 06/28/2006
Starttime: 9:30 am
CompleteDate: 06/28/2006
FinishTime: 12:00 pm
ServicePerformed1: Setup monitor in conference room. Tested ok.
ServicePerformed2: Installed print Server on the KX-P3696 printer in Sandy's office. Reconfiured Sandy, Kim and Glynis's pc to print to the new prit server. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: QTY-01: Print Server
Part4:
Part2: Qty-01: Loaner 17" LCD Monitor.
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.5
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 28 Jun 2006
Time: 12:02:59

ServiceReqd

Deliver Loaner LCD Monitor for training. Setup printer server for Printer in Sandy's Office.

TechNotes


Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer: Home Office
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-all
DateServiceReq: 06/27/2006
Starttime: 12:30 pm
CompleteDate: 06/27/2006
FinishTime: 4:30 pm
ServicePerformed1: Installed new PC at Denise's home office. Moved all data from existing pc to new. Reconfigured ALL softwares and Backup software. Tested all ok
ServicePerformed2: Deleted all data from old drive. Will need to take the existing pc and the associates pc to shop to convert over. will deliver this system to the Kenwood office to Denise.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: STI-Pentium IV D266 Workstation
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.00
CustSig: Signature On File
Remote Name: 24.27.177.210
Remote User: sarge7
Date: 27 Jun 2006
Time: 15:52:15

ServiceReqd

Install Upgraded PC.

TechNotes

Will also pickup the Vacuum left by me.


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 06/27/2006
Starttime: 8:30 am
CompleteDate: 06/27/2006
FinishTime: 11:45 am
ServicePerformed1: Installed server to network. Tested all ok. Installed Jay's repaired pc. Tested all ok.
ServicePerformed2: Setup the Fiber Optic connection for Rudy's office. Tested all ok. Installed Gigabiit network card in Rudy's pc. *(Sandy had the network card) already paid for. Tested all ok.
ServicePerformed3: Setup the touch screen system in the conference room. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.25
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 27 Jun 2006
Time: 11:13:52

ServiceReqd

Install server . Install Rudy's Fiber link. Deliver Touch Screen demo unit to Sandy.

TechNotes


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-SERVER
DateServiceReq: 06/26/2006
Starttime: 4:30 pm
CompleteDate: 06/27/2006
FinishTime: 3:30 am
ServicePerformed1: Pulled server for ACS office. Performed hardware upgrade at shop. Had to utilize the motherboard in Jay's workstation for technical problems with the newer series motherboards and a DOS/NOS enviroment. Tested all ok.
ServicePerformed2: Cloned the data from the 8-gig SCSI drive to the 36 Gig SCSI drive. Completed without error. Set to be delivered to ACS 06/27/2006 8:00 am.
ServicePerformed3: Replaced Jay's failing 40 gig hard drive with the 80 gig drive. Cloned the data from bad drive to new. Tested all ok. Installed drive back to pc with the new motherboard. Installed all drivers and software. Tested all ok.
ServicePerformed4: Deliver touch screen monitor and a 17" LCD for Sandy to use during training.
Part1: Qty-01: Replacement Server Hardware.
Part4: Qty-02: ST to SC 3-meter Fiber Optic Patch Cbl
Part2: Qty-01: 80 Gig Drive
Part5:
Part3: Qty-02: Gigabit Fiber Otpic Transciever.
Part6:
BillableHours: 0.00
ContractHours: 13.00
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 27 Jun 2006
Time: 11:08:33

ServiceReqd

Pulled Server for upgrade at shop.

TechNotes


Company_Name: AB Deburring Co.
Contact: Rob/Lorraine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 06/22/2006
Starttime: 12:30 pm
CompleteDate: 06/22/2006
FinishTime: 1:00 pm
ServicePerformed1: Delivered and installed 5-Port hub at Kay PC. Connected the Print Server and Kay's pc to hub. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: 5-Port Network Switch.
Part4:
Part2: Qty-02: 7' CAT5 Network Cables.
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .5
CustSig: Signature On File
Remote Name: 67.96.13.39
Remote User: sarge7
Date: 22 Jun 2006
Time: 13:08:26

ServiceReqd

Deliver and install 5-Port hub at Kay PC.

TechNotes


Company_Name: American Compressed Steel/Brokerage
Contact: Bruce
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-DELL-LTPC
DateServiceReq: 06/22/2006
Starttime: 11:00 am
CompleteDate: 06/22/2006
FinishTime: 11:30 am
ServicePerformed1: Delivered Laptop pc to Bruce. Also went over some of the issues found on this system.
ServicePerformed2: Bruce had Sandy add this laptop to the NSC contract. I will perpare Invoice for adding this PC to contract and bill for the rest of the year.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .5
CustSig: Signature On File
Remote Name: 67.96.13.39
Remote User: sarge7
Date: 22 Jun 2006
Time: 13:05:31

ServiceReqd

Deliver Laptop pc to Bruce's Office.

TechNotes


Company_Name: American Compressed Steel/Brokerage
Contact: Bruce
New_Unlisted_Customer: Bruce's son's laptop
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: sti-dell
DateServiceReq: 06/21/2006
Starttime: 5:00 pm
CompleteDate: 06/22/2006
FinishTime: 1:30 am
ServicePerformed1: Disassembled the defective laptop and removed hard drive
ServicePerformed2: Cloned all data from hard drive to new Dell laptop. Reconfigured all software, internet and e-mail settings and data.
ServicePerformed3: Ran full virus scan on old data and removed several hundred infected files.
ServicePerformed4: Redeliver laptop to Bruce's office at 11:30 am 6/22/2006.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 8.5
ContractHours: 6.0
CustSig: Signature On File
Remote Name: 199.6.50.209
Remote User: brenda
Date: 22 Jun 2006
Time: 11:02:59

ServiceReqd

Transfer data from defective laptop to new Dell laptop.

TechNotes

Will have talk with Bruce on the issue's found on this hard drive.


Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Denise
DateServiceReq: 06/21/2006
Starttime: 5:45 pm
CompleteDate: 06/21/2006
FinishTime: 7:15 pm
ServicePerformed1: Installed Adobe Acrobat Standard 7.0.8 and activated over the internet.
ServicePerformed2: Tested software. Completed without error.
ServicePerformed3: Delivered the Sandisk Memory reader to Denise's office.
ServicePerformed4:
Part1: Qty-01: Adobe Acrobat Standard 7.0.8 Full Version
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 21 Jun 2006
Time: 19:07:25

ServiceReqd

Install Adobe Acrobat Standard 7.0.8

TechNotes


Company_Name: Control-O-Fax
Contact: Steve / Clare Ley
New_Unlisted_Customer: GVSS
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 06/21/2006
Starttime: 4:45 pm
CompleteDate: 06/21/2006
FinishTime: 6:00pm
ServicePerformed1: Installed Print Server on LP03 Printer. Setup ALL PC to use network printer. Tested all ok
ServicePerformed2: Cleared ALL events from the Event Log.
ServicePerformed3: Reconfigure Server for Internet Access.
ServicePerformed4:
Part1: Qty-01: Network Printer Server
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.25
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 24.172.129.197
Remote User: sarge7
Date: 21 Jun 2006
Time: 17:54:48

ServiceReqd

Install Print Server on LP03 Printer. Reconfigure Server for Internet Access. Setup ALL PC to use network printer.

TechNotes

Will call when second printer server comes in.


Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-00700
DateServiceReq: 06/20/2006
Starttime: 10:45 am
CompleteDate: 06/20/2006
FinishTime: 4:00 pm
ServicePerformed1: Installed new software. Failed to load. Attempted several other fixes per tech support. Did not work.
ServicePerformed2: Denise wants new system tape backup software on it. Will build system for 06/27/2006 install at Wilmington location.
ServicePerformed3: Will also troubleshooot the Sandisk Memory stick reader.
ServicePerformed4:
Part1: qty-01: Novastor Tape Backup
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 6.25
CustSig: Signature On File
Remote Name: 24.27.177.210
Remote User: sarge7
Date: 20 Jun 2006
Time: 16:12:40

ServiceReqd

Install Tape backup program and fix other issues.

TechNotes


Company_Name: Dr. Robert J Smyth, MD
Contact: Doris
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-COF
DateServiceReq: 06/19/2006
Starttime: 4:00 pm
CompleteDate: 06/19/2006
FinishTime: 4:30 pm
ServicePerformed1: The memory is PC-800 RIMM. Order 4 256MB PC-800.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.154.102
Remote User: sarge7
Date: 19 Jun 2006
Time: 16:29:32

ServiceReqd

Check Memory for upgrade.

TechNotes

To be billed to COF when memory comes in and is installed.


Company_Name: AB Deburring Co.
Contact: Rob
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pserver
DateServiceReq: 06/19/2006
Starttime: 2:30 pm
CompleteDate: 06/19/2006
FinishTime: 3:30 pm
ServicePerformed1: Replaced the print server. Switched the network cable from the workstation to the print server. Tested all ok.
ServicePerformed2: The network cable from the rack has open connections. Will bring a 5-port hub to use at that location.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Print Server.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.0
CustSig: Signature On File
Remote Name: 67.96.12.49
Remote User: sarge7
Date: 19 Jun 2006
Time: 15:37:34

ServiceReqd

Replace Defective print server. Check Dale's PC from shutting down.

TechNotes

Branda, Disregard the previous WO. There is already an invoice for this. Do not create another one.


Company_Name: AB Deburring Co.
Contact: Rob
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pserver
DateServiceReq: 06/19/2006
Starttime: 2:30 pm
CompleteDate: 06/19/2006
FinishTime: 3:30 pm
ServicePerformed1: Replaced the print server. Switched the network cable from the workstation to the print server. Tested all ok.
ServicePerformed2: The network cable from the rack has open connections. Will bring a 5-port hub to use at that location.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.0
CustSig: Signature On File
Remote Name: 67.96.12.49
Remote User: sarge7
Date: 19 Jun 2006
Time: 15:36:33

ServiceReqd

Replace Defective print server. Check Dale's PC from shutting down.

TechNotes


Company_Name: New / Unlisted--->
Contact: Sondra
New_Unlisted_Customer: Dr. Marilyn Sholiton
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 06/09/2006
Starttime: 3:30 pm
CompleteDate: 06/16/2006
FinishTime: 5:00 pm
ServicePerformed1: See Invoice #061606-0 for details.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: DVD-RW Drive
Part4:
Part2: Qty-01: 5-Pack Blank DVD-RW Disks
Part5:
Part3:
Part6:
BillableHours: See Inv
ContractHours: See Inv
CustSig: Signature On File
Remote Name: 67.96.2.18
Remote User: sarge7
Date: 16 Jun 2006
Time: 16:44:50

ServiceReqd

Install DVD-RW. Reinstall the Windows 2000 Pro.

TechNotes

Will resend the Quote for New system and NSC contract.


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI ALL
DateServiceReq: 06/15/2006
Starttime: 3:30 pm
CompleteDate: 06/16/2006
FinishTime: 11:30 pm
ServicePerformed1: Pulled system from office to repair at shop.
ServicePerformed2: Windows 2000 was totally corrupt. Reinstalled Windows 2000 and reinstalled all Windows software.
ServicePerformed3: Set to deliver this afternoon 06/16/2006 to ACS.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.0
ContractHours: 8.0
CustSig: Signature On File
Remote Name: 199.6.50.209
Remote User: brenda
Date: 16 Jun 2006
Time: 12:25:04

ServiceReqd

Jay's pc not working.

TechNotes


Company_Name: H & S Screw
Contact: Jerry/Carolyn
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 06/15/2006
Starttime: 10:00 am
CompleteDate: 06/15/2006
FinishTime: 2:00 pm
ServicePerformed1: Setup Server for E-2 User login. Tested all ok. Reconfigured the PcAnywhere for Host. Tested ok.
ServicePerformed2: Reconfigure Laptop for Remote login to Server. Tested ok.
ServicePerformed3: Setup New user "Cindy" on server. Tested ok. Setup E-2 New Login. Set the Access per Jerry. Tested all ok.
ServicePerformed4: Checked the PA Speaker in the shop floor. Reset levels. Tested Ok.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.00
CustSig: Signature On File
Remote Name: 65.40.66.133
Remote User: sarge7
Date: 15 Jun 2006
Time: 13:15:13

ServiceReqd

Reconfigure Laptop for Remote login. Setup Server for E-2 User. Setup New user on server.

TechNotes

Need to send Jerry a 5-Port Gigabit switch for his office.


Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-0700
DateServiceReq: 06/13/2006
Starttime: 12:00 pm
CompleteDate: 06/13/2006
FinishTime: 2:00 pm
ServicePerformed1: Removed the viruses from pc. tested all ok.
ServicePerformed2: Checked the backup software. Stopped the daily virus scan at night. Started a scheduled backup. Tested ok. Will see tonight if backup works ok.
ServicePerformed3: Contacted the Sandisk tech support for repair.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.0
CustSig: Signature On File
Remote Name: 24.27.177.210
Remote User: sarge7
Date: 13 Jun 2006
Time: 13:56:19

ServiceReqd

Backup not working. Virus messages on system

TechNotes


Company_Name: Malverne Apartments
Contact: Carliss
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-NewPrinter
DateServiceReq: 06/08/2006
Starttime: 11:30 am
CompleteDate: 06/08/2006
FinishTime: 2:30 pm
ServicePerformed1: Went to local vendor and purchased a Printer/Fax/Copier for Carliss's office.
ServicePerformed2: Installed and setup the unit and it's software. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: MFC-7820N-595357
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.00
CustSig: Signature On File
Remote Name: 199.6.49.213
Remote User: sarge7
Date: 08 Jun 2006
Time: 14:26:12

ServiceReqd

Install New Printer/Fax/Copier in Carliss's office.

TechNotes


Company_Name: Malverne Apartments
Contact: Carliss/Kenny
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Intercom
DateServiceReq: 06/08/2006
Starttime: 9:00 am
CompleteDate: 06/08/2006
FinishTime: 11:00 am
ServicePerformed1: Performed maintenance checks on all apartment intercoms. Found 12 panels that are defective. Will order 20 panel per Kenny.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 199.6.49.213
Remote User: sarge7
Date: 08 Jun 2006
Time: 10:36:59

ServiceReqd

Do walk-thru to check ALL intercoms

TechNotes

Brenda, There is already an invoice made for this service call. Just go back to that invoice and update the service performed.


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 06/06/2006
Starttime: 2:30 pm
CompleteDate: 06/06/2006
FinishTime: 5:30 pm
ServicePerformed1: Copied all files from existing "Glynis" folder to local folder. Deleted the folder on the server and created new Glynis folder. Set all Access Rights.
ServicePerformed2: Moved the files and documents back to the new folder. Tested several files. All opened and saved without error.
ServicePerformed3: Checked the Tape drive. Tested ok.
ServicePerformed4: Had meeting with Sandy and AB Steel. Took notes on what is going to happen. Had private meeting with Sandy after meeting with AB Steel. Will set a service call with Sandy and Scott the Fiber Optic installer on what needs to go where.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.00
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 06 Jun 2006
Time: 17:39:39

ServiceReqd

Troulbeshoot Glynis's Word issues. Check the tape backup. Meeting with AB Steel and Sandy.

TechNotes

Need ACS CC for the purchase of the Fiber Optic Gear for Rudy.


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-all
DateServiceReq: 06/06/2006
Starttime: 1:30 pm
CompleteDate: 06/06/2006
FinishTime: 2:15 pm
ServicePerformed1: Upgrade the program. Completed without error.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
Remote Name: 67.96.12.7
Remote User: sarge7
Date: 06 Jun 2006
Time: 14:06:07

ServiceReqd

Update the DOS GCP2 Program.

TechNotes


Company_Name: Ohio Tax Service
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server Backup
DateServiceReq: 06/06/2006
Starttime: 11:45 am
CompleteDate: 06/06/2006
FinishTime: 12:15 pm
ServicePerformed1: Reconfigured the UPS and disabled the Personal Version of the Powerchute Monitor per APC Tech Support.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .5
CustSig: Signature On File
Remote Name: 70.61.156.241
Remote User: sarge7
Date: 06 Jun 2006
Time: 12:09:46

ServiceReqd

Getting Error Messages from APC

TechNotes


Company_Name: American Compressed Steel/Brokerage
Contact: Bruce Post
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-BPost
DateServiceReq: 06/05/2006
Starttime: 4:00 pm
CompleteDate: 06/05/2006
FinishTime: 5:15 pm
ServicePerformed1: Performed manual fix of the File Assoc Virus. Completed without error.
ServicePerformed2: Performed the system restore to the date of 05/29/2006 to restore the "RUN" programs that were removed by the virus.
ServicePerformed3: Installed the latest Version of the Symantec Antivirus Program. Ran Full scan for additional viruses. Completed without error.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
Remote Name: 69.161.220.141
Remote User: sarge7
Date: 05 Jun 2006
Time: 17:07:32

ServiceReqd

File Assoc Virus on system

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike Rose
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathwy
DateServiceReq: 06/05/2005
Starttime: 2:45 pm
CompleteDate: 06/05/2005
FinishTime: 3:15 pm
ServicePerformed1: Added the Kemprer Claims Office to the Pathways database. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 05 Jun 2006
Time: 15:10:04

ServiceReqd

Update the Insurance Co.

TechNotes


Company_Name: AB Deburring Co.
Contact: Spike
New_Unlisted_Customer: Home PC
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 06/02/2006
Starttime: 3:30 pm
CompleteDate: 06/02/2006
FinishTime: 9:00 pm
ServicePerformed1: Cloned data from existing pc to new. Attempted to upgrade to windows XP. Failed due to Dell security block.
ServicePerformed2: Performed Full Windows XP Install. Completed without error. Reinstalled all programs. Completed without error.
ServicePerformed3: Installed the printer drivers. Installed the symantecAntivirus and Ad-Aware Pro. Completed without error.
ServicePerformed4:
Part1: Qty-01: STI-W805 Pentium IV PC
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 5.5
ContractHours: 2.5
CustSig: Signature On File
Remote Name: 69.61.175.102
Remote User: sarge7
Date: 02 Jun 2006
Time: 20:57:40

ServiceReqd

Home Install of new pc.

TechNotes

Update the invoice already completed.


Company_Name: Jeff Wyler - Eastgate Body Shop
Contact: Ron
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 06/02/2006
Starttime: 11:00 am
CompleteDate: 06/02/2006
FinishTime: 12:30 pm
ServicePerformed1: ALL mdb index files have corrupt. Retrieved the mdb's from the program disk. Removed the corrupt index files and deleted the locked files as well.
ServicePerformed2: Renamed the corrupt files to *.BAD. Performed a Full Reindex of the Pathways database. The reindex stopped on 4 corrupt workfiles. Renamed those as *.bad. Restarted the reindex. Completed without error. Recovered 442 "In-Process" records. All files in the Storage folder are back as well.
ServicePerformed3: Re-installed the last Pathways Update. Completed without error.
ServicePerformed4: Performed a "Full Manual Backup" of Pathways. Completed without error.
Part1: Qty-01: Trip Charge
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 02 Jun 2006
Time: 12:12:37

ServiceReqd

Pathways is failing to start. The program has lost all records.

TechNotes

Will HAND-DELIVER a quote to Ron 06/05/2006 AM on the UPGRADE REQUIREMENTS ON THE SERVER WITH AN EXTERNAL BACKUP UNIT.


Company_Name: Malverne Apartments
Contact: Carliss
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-All
DateServiceReq: 06/01/2006
Starttime: 11:30 am
CompleteDate: 06/01/2006
FinishTime: 4:45 pm
ServicePerformed1: Installed new system. Cloned data from existing data from Carliss pc to new.
ServicePerformed2: Reconfigured Carliss new system as the Server. Mapped to F: drive.. Reconfigured CAMS to access data from the F: Drive. Tested all ok.
ServicePerformed3: Reconfigured front pc for FRONT DESK login. Reconfigured the network connection for the F: Drive. Tested ok. Setup new user for the login. Tested ok.
ServicePerformed4: Setup Carliss PC to print to the front desk printer until I get her the Fax/Printer/Scanner.
Part1: Qty-01: STI-WN805 Computer System.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.00
ContractHours: 3.25
CustSig: Signature On File
Remote Name: 199.6.49.213
Remote User: sarge7
Date: 01 Jun 2006
Time: 16:48:25

ServiceReqd

InstaLL NEW COMPUTER AND SETUP Peer to Peer Network.

TechNotes

Will order Printer/Fax/Scanner ASAP.


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 05/31/2006
Starttime: 2:45 pm
CompleteDate: 05/31/2006
FinishTime: 4:30 pm
ServicePerformed1: Re-mapped the H drive to Glynis's pc. Gave her admin rights tio this network directory.
ServicePerformed2: Reconfigured the default login on Jay's pc. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 31 May 2006
Time: 16:28:16

ServiceReqd

Glynis pc having problems saving "Word Files" to server. Fix the default login name on Jay's PC.

TechNotes


Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-00700
DateServiceReq: 05/31/2006
Starttime: 11:00 am
CompleteDate: 05/31/2006
FinishTime: 2:00 pm
ServicePerformed1: Performed a cleaning to the computer. Tested all ok.
ServicePerformed2: Upgraded the Ad-Aware and the Symantec Antivirus programs. Tested all ok.
ServicePerformed3: Presented the Time Clock PC quote to Denise and with Mike Jamali on conference call. Will change the dial-up from the (800) number access service to the (NetZero) dial-up access. and re-present those figures to Mike.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3:00
CustSig: Signature On File
Remote Name: 24.27.177.210
Remote User: sarge7
Date: 31 May 2006
Time: 14:08:53

ServiceReqd

Monthly maintenance and cleaning to PC. Present the Time Clock Quotes.

TechNotes


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Darrell Moore
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Darrell
DateServiceReq: 05/25/2006
Starttime: 2:30 pm
CompleteDate: 05/25/2006
FinishTime: 4:00 pm
ServicePerformed1: Installed the Console One on server. Completed without error.
ServicePerformed2: Removed Doug Idle from Novell Server and from the Pathways software. Added Darrell Moore to the server and the Pathways database.
ServicePerformed3: Assigned admin rights to Darrell's login. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 25 May 2006
Time: 16:04:27

ServiceReqd

Remove Doug Idle from server and system.

TechNotes


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 05/25/2006
Starttime: 12:30 pm
CompleteDate: 05/25/2006
FinishTime: 1:30 pm
ServicePerformed1: Cleaned 4 workstations. Tested all ok
ServicePerformed2: Replaced the CPU cooling fan assy on CADD pc. Very oily.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 67.96.12.48
Remote User: sarge7
Date: 25 May 2006
Time: 13:23:08

ServiceReqd

Perform Bi-Annual Maintenance on ALL workstations.

TechNotes

Brenda, disregard previous WO. Setup a service call for 05/30/2006 2:00 pm for for 2 hours for software updates for Dennis at Accurate Gear.


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 05/25/2006
Starttime: 12:30 pm
CompleteDate: 05/25/2006
FinishTime: 1:30 pm
ServicePerformed1: Cleaned 4 workstations. Tested all ok
ServicePerformed2: Replaced the CPU cooling fan assy on CADD pc. Very oily.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 67.96.12.48
Remote User: sarge7
Date: 25 May 2006
Time: 13:21:18

ServiceReqd

Perform Bi-Annual Maintenance on ALL workstations.

TechNotes


Company_Name: Malverne Apartments
Contact: Carliss
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-VIDEO
DateServiceReq: 05/25/2006
Starttime: 10:30 am
CompleteDate: 05/25/2006
FinishTime: 12:30 pm
ServicePerformed1: Replaced one *Original* camera that was defective. Tested ok.
ServicePerformed2: Reconnected one camera that was disconnected. Tested ok. Repositioned a camera that was knocked out of alignment by movers. Tested ok.
ServicePerformed3: Reinstalled a camera in the door frame that was moved by the door installers. Tested ok. That camera will have to be re-aligned on a return trip.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 199.6.49.213
Remote User: sarge7
Date: 25 May 2006
Time: 12:18:02

ServiceReqd

Repair 3 video cameras that are down.

TechNotes

Brenda, The video camera system is not on the NSC contract per Carliss. The hours are billable.


Company_Name: Wrap And Send Services
Contact: Robyn
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-UPS
DateServiceReq: 05/24/2006
Starttime: 1:00 pm
CompleteDate: 05/24/2006
FinishTime: 1:45 pm
ServicePerformed1: Install an APC-1200 UPS on the Dialin Time PC. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: APC-1200 UPS
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 24 May 2006
Time: 13:40:13

ServiceReqd

Install a UPS on Temp Time Computer

TechNotes


Company_Name: Xerox - Doug Fox
Contact: Doug Fox
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: Sti-all
DateServiceReq: 05/24/2006
Starttime: 11:30 am
CompleteDate: 05/24/2006
FinishTime: 12:30 pm
ServicePerformed1: Presented finished Demo cd's Demo dvd to Doug Fox.
ServicePerformed2: Will send quote for the amount of cd's Xerox requested on 05/25/2006 am.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0
ContractHours: 1.0
CustSig: Signature On File
Remote Name: 199.6.50.209
Remote User: brenda
Date: 24 May 2006
Time: 13:24:59

ServiceReqd

Presentation of Demo CD"s.

TechNotes


Company_Name: American Compressed Steel/Brokerage
Contact: Christine/Lina
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 05/22/2006
Starttime: 11:45 am
CompleteDate: 05/22/2006
FinishTime: 1:00 pm
ServicePerformed1: Ran a Full scan on both pc's. Removed and cleaned both pc's of programs not needed. Tested all ok.
ServicePerformed2: Will monitor this situation closely for anymore issues.
ServicePerformed3: Unistalled the Acrobat Reader from Bruce's pc. Reinstalled the Acrobat 7.0 into new directory per AMM. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 22 May 2006
Time: 12:55:31

ServiceReqd

Shared Logic is locking up when Christine and Lina are using it.

TechNotes

Brenda Disregard the previous workorder. Use this one.


Company_Name: American Compressed Steel/Brokerage
Contact: Christine/Lina
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 05/22/2006
Starttime: 11:45 am
CompleteDate: 05/22/2006
FinishTime: 1:00 pm
ServicePerformed1: Ran a Full scan on both pc's. Removed and cleaned both pc's of programs not needed. Tested all ok.
ServicePerformed2: Will monitor this situation closely for anymore issues.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 22 May 2006
Time: 12:52:12

ServiceReqd

Shared Logic is locking up when Christine and Lina are using it.

TechNotes


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Doug Idle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathwy
DateServiceReq: 05/22/2006
Starttime: 08:30 am
CompleteDate: 05/22/2006
FinishTime: 10:30 am
ServicePerformed1: Installed Doug's Upgraded workstation. Completed without error. Reconfigured the new OS setting for Pathways and EraLink32 software. Reconfigured the network printer. Tested all ok.
ServicePerformed2: Performed the Pathways May Update. Completed without error.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.5
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 22 May 2006
Time: 10:16:29

ServiceReqd

Upgrade Reinstall Doug's upgraded workstation. Perform a Pathways Update.

TechNotes

Gave Doug Idle the Invoice for the Upgrade.


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Doug Idle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 05/19/2006
Starttime: 1:30 pm
CompleteDate: 05/19/2006
FinishTime: 5:30 pm
ServicePerformed1: Performed hardware upgrade to the file server. Completed without error. Will do the Novell OS upgrade when the software comes in.
ServicePerformed2: Performed the hardware upgrade on Doug's pc. Completed without error.
ServicePerformed3: Attempted to perform Windows XP Proefssional on Doug's pc. Failed. Pulled Doug's pc to the shop for further upgrade.
ServicePerformed4: Will deliver Doug's pc back 05/22/2006 barring any complications. Will also perform the Pathways update when I return.
Part1: Qty-01: Server Upgrade Hardware.
Part4:
Part2: Qty-01: Workstation Upgrade Hardware.
Part5:
Part3:
Part6:
BillableHours: Already Billed
ContractHours: 4.5
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 19 May 2006
Time: 17:45:56

ServiceReqd

Hardware Upgrade to the Server and Doug's PC.

TechNotes

The hours on-site have been billed on the approved quote and invoice already sent.


Company_Name: Kendrick Moving & Storage
Contact: Jim / Greg
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 05/18/2006
Starttime: 12:00 pm
CompleteDate: 05/18/2006
FinishTime: 1:15 pm
ServicePerformed1: Replaced the network card. Reconfigured the pc. Tested all ok.
ServicePerformed2: Downloaded latest drivers for the Brother MFC 9700. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: D-Link Gigabit Network
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
Remote Name: 208.4.221.22
Remote User: sarge7
Date: 18 May 2006
Time: 12:41:03

ServiceReqd

Network card is defective

TechNotes


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Novell-Server
DateServiceReq: 05/18/2006
Starttime: 9:00 am
CompleteDate: 05/18/2006
FinishTime: 10:00 am
ServicePerformed1: Reinstalled Server to network. Completed without error. The tape backup program printed out the Backup log to the printer. Completed without error. Logged in from Sandy's pc. Tested ok.
ServicePerformed2: Had Glynis login and enter and printout a ticket in Shared Logic. completed without error.
ServicePerformed3: Had Brokerage do the same procedures. Completed without error.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 18 May 2006
Time: 10:07:25

ServiceReqd

Deliver and reinstall the server to ACS.

TechNotes

Note: Mileage compensation is now added on to the hourly rate of .50. This does not affect the NSC contract clients.


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Novell-Server
DateServiceReq: 05/17/2006
Starttime: 6:30 pm
CompleteDate: 05/17/2006
FinishTime: 4:45 am
ServicePerformed1: Ran several diagnostics on Novell OS. The NDS table is corrupt. Attempted to repair the NDS table. Failed. Attempted to reload the Tape backup program to restore backup from 05/16/2006, Failed. The program can not login to the database.
ServicePerformed2: Added 256 Megs Ram to the server. Installed the Novell Service Pack 6a for Netware 5.0. Did not resolve the issue.
ServicePerformed3: Upgraded the Novell 5.0 ti Novell Netware 5.1 with 25-User License. *This is Sarge's Licensed version. To be removed after Sandy is done with the Sgared Logic DOS version. Re-installed the Tape backup program. Completed without error. Ran Full Tape Restore to the server. Completed without error. Tested the login from workstations. Completed without error.
ServicePerformed4: Performed a Full Daily Backup to the Tuesday Tape. Completed without error. To be delivered 05/18/2006 AM
Part1: Qty-02: 128 Meg Ram
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 10.25
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 18 May 2006
Time: 09:59:41

ServiceReqd

Pulled server to shop for advanced repair.

TechNotes

Note: the RAM memory installed is the only charge on this Invoice.


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Nservr
DateServiceReq: 05/17/2006
Starttime: 2:00 pm
CompleteDate: 05/17/2006
FinishTime: 5:00 pm
ServicePerformed1: The Novell server has failed. Attempted several fixes. NDS partition had failed.
ServicePerformed2: Pulled server to shop for advance repair.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.00
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 17 May 2006
Time: 16:59:21

ServiceReqd

Shared Logic failing.

TechNotes


Company_Name: Business Intelligence, Inc.
Contact: Tom
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-BII
DateServiceReq: 05/17/2006
Starttime: 9:00 am
CompleteDate: 05/17/2006
FinishTime: 12:45 pm
ServicePerformed1:
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 17 May 2006
Time: 16:56:24

ServiceReqd

Meeting at two locations

TechNotes

I WILL THE INVOICE YOU CREATE FOR THIS AND ALL OTHER BUSINESS INTELLIGENCE INVOICES WHEN WE GET THE CHECK FROM BII


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike Rose
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathwy
DateServiceReq: 05/16/2006
Starttime: 3:00 pm
CompleteDate: 05/16/2006
FinishTime: 4:00 pm
ServicePerformed1: Performed Pathways Update. Completed without error. Installed the Pathways Profile update. Completed without error.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 16 May 2006
Time: 15:53:15

ServiceReqd

Pathways Update with Graphics

TechNotes

Note: The hard drive for server should be in by 05/25/2006.


Company_Name: Kendrick Moving & Storage
Contact: Jim / Greg
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 05/16/2006
Starttime: 12.30 pm
CompleteDate: 05/16/2006
FinishTime: 2:00 pm
ServicePerformed1: Ran full scan for Malware. Removed 20 files. All other scans returned clean.
ServicePerformed2: Did walk through with Jim on the new office area.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
Remote Name: 208.2.212.137
Remote User: sarge7
Date: 16 May 2006
Time: 13:50:29

ServiceReqd

Check out pc for possible bugs.

TechNotes

Note: Jim will be in his new office possibly the first week of June.


Company_Name: New / Unlisted--->
Contact: Craig
New_Unlisted_Customer: Craig Johnson Home Laptop
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-CharlieLaptop
DateServiceReq: 05/13/2006
Starttime: 10:00 am
CompleteDate: 05/13/2006
FinishTime: 1:00 pm
ServicePerformed1: Something or someone has REMOVED the Antivirus program and the Ad-Aware program that were installed on this laptop. Reinstalled both programs on this laptop.
ServicePerformed2: Ran Full Virus scan. Detected and removed 22 virus infected files. Ran second scan. Completed without infected files.
ServicePerformed3: Ran Full Ad-Aware Scan. Detected and remove 613 infected files. Ran seconf scan. Completed without detecting infected files.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 3.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 24.29.31.225
Remote User: sarge7
Date: 13 May 2006
Time: 12:44:08

ServiceReqd

Charlie's Laptop has viruses on it.

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike Rose
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathwy
DateServiceReq: 05/12/2006
Starttime: 1:30 pm
CompleteDate: 05/12/2006
FinishTime: 2:00 pm
ServicePerformed1: Performed Pathways Update. Completed without error. Installed the Pathways Profile update. Completed without error.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .5
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 12 May 2006
Time: 13:58:06

ServiceReqd

Perform a Re-Install of the Pathways April CD.

TechNotes


Company_Name: Malverne Apartments
Contact: Carliss
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 05/12/2006
Starttime: 10:30 am
CompleteDate: 05/12/2006
FinishTime: 1:00 pm
ServicePerformed1: Defraged the hard drive. Repaired corrupt files.
ServicePerformed2: Will be back 05/16/2006 10:00 am to do a full reinstall of the program. Also to repair video cameras.
ServicePerformed3: Showed Carliss and Kenny how to record the video to a CD-RW. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.5
CustSig: Signature On File
Remote Name: 199.6.49.213
Remote User: sarge7
Date: 12 May 2006
Time: 13:10:40

ServiceReqd

CAMS is locking up.

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike Rose
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathwy
DateServiceReq: 05/10/2006
Starttime: 10:00 am
CompleteDate: 05/10/2006
FinishTime: 11:30 am
ServicePerformed1: Installed the CCC Connect software on both Mike and Jim's workstations. Tested all ok.
ServicePerformed2: Had Mike send the claims that would not send under the "Dial-Up" mode. Sent claims without error. Total transmission time 15 seconds.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.50
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 10 May 2006
Time: 11:34:12

ServiceReqd

Install the CCC Connect.

TechNotes

NOTE: The Replacement Hard drive for the server should be in the week of the 05/17/2006.


Company_Name: H & S Screw
Contact: Jerry
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 05/09/2006
Starttime: 10:30 am
CompleteDate: 05/09/2006
FinishTime: 4:30 pm
ServicePerformed1: Replaced the network cards on 4 pc's, 1 laptop and the server. Tested all ok.
ServicePerformed2: Replaced the main network switch with the Gigabit switch. Need to order and send Jerry a 5-port Gigabit switch for his office.
ServicePerformed3: Need to order a memory for Carolyn's laptop.
ServicePerformed4:
Part1: Qty-05: USR Gigabit NIC cards.
Part4:
Part2: Qty-01: Netgear Gigabit PCMCIA Card
Part5:
Part3: Qty-01: Belkin 8-port Gigabit Switch.
Part6:
BillableHours: 0.00
ContractHours: 6.00
CustSig: Signature On File
Remote Name: 65.40.66.133
Remote User: sarge7
Date: 09 May 2006
Time: 15:27:38

ServiceReqd

Upgrade the network and workstation to the GIGABIT Lan

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike Rose
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathwy
DateServiceReq: 05/08/2006
Starttime: 10:30am
CompleteDate: 05/08/2006
FinishTime: 12:30 pm
ServicePerformed1: Removed the WKF directory in the Pathways program. Recreated the WKF folder. Restored the 907 STO and ZIP files from the backup tape. Copied the Blank MDB files from Installtion disk into their directories. Performed Reindex. ALL of the Storage files are back in the Pathways Program.
ServicePerformed2: Restored all of the RWF files from the Backup Tape back into the WKF directory. Performed 2nd Reindex. Now their are 105 files in the "IN-PROCESS" folder and 907 files in the "STORAGE" folder.
ServicePerformed3: The issue with the Communications is still not resolved. Mike sent the proper paperwork to the Corp Office to be approved for the DSL option in the Pathways to resolve this "Communication Time-Out" issue.
ServicePerformed4: Performed a Full Daily Backup to the Friday -13 tape. Completed without error.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 08 May 2006
Time: 12:44:58

ServiceReqd

Repair the Storage issue with Pathways. CCC has not returned call with fix. Will come with a solution.

TechNotes

Mike will let us know when he is ready to do the change over.


Company_Name: Lange Precision, Inc.
Contact: Karl/Julie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 05/05/2006
Starttime: 2:00 pm
CompleteDate: 05/05/2006
FinishTime: 4:00 pm
ServicePerformed1: Performed Monthly Contract Computer Maintenance on 5 computers, 1 Server 2 laser printers.
ServicePerformed2: ALL CPU cooling units and the case fans are back in operational condition. All case and CPU temperatures are back in saftey ranges. Tested all logins ok.
ServicePerformed3: Performed cleaning of network hub. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
Remote Name: 24.172.129.114
Remote User: sarge7
Date: 05 May 2006
Time: 15:40:15

ServiceReqd

Monthly Contract Computer Maintenance.

TechNotes

Will call to schedule June Maintenance.


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 05/05/2006
Starttime: 10:30 am
CompleteDate: 05/05/2006
FinishTime: 1:00 pm
ServicePerformed1: Installed Ad-Aware Pro on Larry's pc. Ran full scan. Removed 319 infected files. Tested all ok.
ServicePerformed2: Checked all other pc's and installed Ad-Aware Pro on Bill, Ken and Kim's pc. Did full scan. Tested all ok.
ServicePerformed3: Repaired Bruce's laptop. Tested ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.50
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 05 May 2006
Time: 12:54:55

ServiceReqd

LArry's pc has hackerware on it. Bruce's Laptop has viruses on it.

TechNotes


Company_Name: American Compressed Steel
Contact: Rudy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Rudy
DateServiceReq: 05/03/2006
Starttime: 2:30 pm
CompleteDate: 05/03/2006
FinishTime: 3:00 pm
ServicePerformed1: The Fiber-optic transceiver is failing. Will order the Gigabit Fiber Transceiver with a Gigabit Network card.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.50
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 03 May 2006
Time: 15:03:15

ServiceReqd

Loosing connection to the server.

TechNotes


Company_Name: Rechtin Heating & Air
Contact: John
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-LJ5000
DateServiceReq: 05/02/2006
Starttime: 3:00 pm
CompleteDate: 05/02/2006
FinishTime: 3:30 pm
ServicePerformed1: Disassembled unit. Removed the fan unit. removed the fragments of broken blades.
ServicePerformed2: Installed the replacement unit. Tested all ok.
ServicePerformed3: Printed 30 pgaes from the tray 3. Printed 10 pages from the tray 2. Completed without error.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 66.195.158.118
Remote User: sarge7
Date: 02 May 2006
Time: 15:24:51

ServiceReqd

The Fuser ASSY FAN unit failed.

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike Rose
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathwy
DateServiceReq: 05/02/2006
Starttime: 10:30 am
CompleteDate: 05/02/2006
FinishTime: 1:45 pm
ServicePerformed1: Extracted the following files from the Program Disk to replace corrupt files on server. (STDVEH.MDB, FLDINFO.MDB, CUSTOMER.MDB, WFREPORT.MDB.) per tech support for repairing the corrupt database.
ServicePerformed2: This did not resolve the issue. The tech support from CCC had me perform different procedures to try to resolve this issue. Did not fix issue. Tech Support had me send them files from the Pathways program for them to analyze. They will call me back when they have a fix.
ServicePerformed3: Pulled Jim's pc to their shop area to use an air hose to blow the huge amount of dirt from the chassis. Tested all ok.
ServicePerformed4: Attempted to perform repair procedures on the server to fix the secondary Mirrored hard drive. The hard drive needs to replaced ASAP. Seagate ST336607LW SCSI-Drive.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.25
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 02 May 2006
Time: 14:02:30

ServiceReqd

Jim's pc is shutting down automatically. The Pathways has lost the files in the Storage Folder. The Server has one of the mirrored drive that have failed.

TechNotes

NOTE: Will order drive today. Will get back to resolve Pathways issue when CCC contacts me.


Company_Name: Wrap And Send Services
Contact: Robyn
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Robyn
DateServiceReq: 04/25/2006
Starttime: 12:00 pm
CompleteDate: 04/25/2006
FinishTime: 12:30 pm
ServicePerformed1: Replaced the existing UPS with an APC-1500 . Tested ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: APC UPS-1500
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 25 Apr 2006
Time: 12:29:46

ServiceReqd

Replace failing UPS-500

TechNotes


Company_Name: Ringenbach
Contact: Lisa
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-HP4000
DateServiceReq: 04/24/2006
Starttime: 11:00 am
CompleteDate: 04/24/2006
FinishTime: 11:30 am
ServicePerformed1: Removed bottom tray and cleaned out the paper feed sensor. Tested printer. Tested ok.
ServicePerformed2: Karen ran multi-page report. Completed without error.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 70.61.16.72
Remote User: sarge7
Date: 24 Apr 2006
Time: 11:31:55

ServiceReqd

Jams on using bottom tray.

TechNotes


Company_Name: New / Unlisted--->
Contact: Mary/Paul Rinklin
New_Unlisted_Customer: Rinklin
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-1012
DateServiceReq: 04/21/2006
Starttime: 5:00 pm
CompleteDate: 04/21/2006
FinishTime: 6:30 pm
ServicePerformed1: Performed manually removal and repair of system registry.
ServicePerformed2: Restored to the 04/16/2006 set point. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 64.184.107.9
Remote User: sarge7
Date: 21 Apr 2006
Time: 18:33:58

ServiceReqd

File Association Bug on system.

TechNotes


Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 04/21/2006
Starttime: 11:45 am
CompleteDate: 04/21/2006
FinishTime: 1:15 pm
ServicePerformed1: Reconfigured ALL workstations to the correct configuration for "RELAY" email server settings. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 21 Apr 2006
Time: 14:25:14

ServiceReqd

The email service not working for Outgoing EMAILs

TechNotes

The remaining issue is that this dealership is on some type of filter or PROXY Server. At this location you can only send a Single sentence email. Any text over one sentence in length will time out the "Outgoing" email. If you go to through WEBMAIL, this location cannot send outgoing emails of any type. Called Jim Simon on this, sent to voice mail. Left message for him to call me on this. ASAP. The configuration on the service is incorrect.


Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 04/21/2006
Starttime: 11:30 am
CompleteDate: 04/21/2006
FinishTime: 12:30 pm
ServicePerformed1: Reconfigured ALL computer with the correct settings for "RELAY" outgoing mail settings. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 21 Apr 2006
Time: 13:26:48

ServiceReqd

The Emails are not working on all pc's in bodyshop.

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike Rose
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathwy
DateServiceReq: 04/21/2006
Starttime: 11:30 am
CompleteDate: 04/21/2006
FinishTime: 12:30 pm
ServicePerformed1: Performed Pathways Update. Completed without error. Installed the Pathways Profile update. Completed without error.
ServicePerformed2: Need to contact Jim Suhre on the issue that somewhere in the dealership another computer is attempting to use the IP# that is assigned to this server.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 21 Apr 2006
Time: 12:50:18

ServiceReqd

April Pathways Update.

TechNotes


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Doug Idle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathwy
DateServiceReq: 04/20/2006
Starttime: 2:00 pm
CompleteDate: 04/20/2006
FinishTime: 2:45 pm
ServicePerformed1: Performed Pathways update with graphics. Failed the update. Replaced the CDROM drive on Doug's pc temporarily.
ServicePerformed2: Restarted server. Attempted second Pathways update. Completed without error.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: DVD/CDROM drive Temp Install.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 20 Apr 2006
Time: 14:18:06

ServiceReqd

Pathways Update April

TechNotes


Company_Name: Business Intelligence, Inc.
Contact: Mary Lou
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Proxy
DateServiceReq: 04/20/2006
Starttime: 11:45 am
CompleteDate: 04/20/2006
FinishTime: 1:15 pm
ServicePerformed1: Reconfigured the Proxy server settings and reconfigured all of the workstations on the network. tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
Remote Name: 24.106.75.46
Remote User: sarge7
Date: 20 Apr 2006
Time: 13:14:18

ServiceReqd

Error messages on web pages.

TechNotes

Followup network computer upgrading settings.


Company_Name: Wrap And Send Services
Contact: Kathy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Kathy
DateServiceReq: 04/19/2006
Starttime: 10:00 pm
CompleteDate: 04/19/2006
FinishTime: 10:20 pm
ServicePerformed1: Deleted existing address book.Imported previously saved address book.csv. Tested all ok.
ServicePerformed2: WILL SEND THE CORRUPT FILES TO BOTH MICROSOFT AND SYMANTEC FOR REVIEW.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 19 Apr 2006
Time: 22:19:49

ServiceReqd

The Outlook express has cotrrupt Address book again.

TechNotes


Company_Name: Rechtin Heating & Air
Contact: Tom
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-DSterling
DateServiceReq: 04/18/2006
Starttime: 2:30 pm
CompleteDate: 04/18/2006
FinishTime: 4:00 pm
ServicePerformed1: Downloaded the Windows XP Service Pack 2. Installed. Deleted the existing Outlook Express and reinstalled the address book.
ServicePerformed2: Imported the address from other pc. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 66.195.158.118
Remote User: sarge7
Date: 18 Apr 2006
Time: 16:03:27

ServiceReqd

The Outlook Express not working

TechNotes


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: sti-cam
DateServiceReq: 04/18/2006
Starttime: 1:30 pm
CompleteDate: 04/18/2006
FinishTime: 2:00 pm
ServicePerformed1: pick up software
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.0
ContractHours: .5
CustSig: Signature On File
Remote Name: 199.6.50.209
Remote User: brenda
Date: 18 Apr 2006
Time: 13:56:08

ServiceReqd

Pick up software to install new laptop

TechNotes


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: sti-kenny
DateServiceReq: 04/18/2006
Starttime: 12:00 pm
CompleteDate: 04/18/2006
FinishTime: 1:30 pm
ServicePerformed1: Redesigned inventory report Kenny (spec:)
ServicePerformed2: Tested ok
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.0
ContractHours: 1.5
CustSig: Signature On File
Remote Name: 199.6.50.209
Remote User: brenda
Date: 18 Apr 2006
Time: 13:53:29

ServiceReqd

To redesign inventory reports in express maintenance

TechNotes


Company_Name: AB Deburring Co.
Contact: Paul
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: Sti-Front
DateServiceReq: 04/17/2006
Starttime: 12:00 pm
CompleteDate: 04/17/2006
FinishTime: 12:30 pm
ServicePerformed1: Relocated Paul's from the NAV folder back to the Root of G:. Tested ok
ServicePerformed2: Tested the Scanner. Tested ok.
ServicePerformed3: Downloaded and reinstalled the Internet 6.0 Service Pack on Linda's pc. Fixed the problem with the Email.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.0
ContractHours: 0.5
CustSig: Signature On File
Remote Name: 67.96.12.13
Remote User: sarge7
Date: 17 Apr 2006
Time: 12:33:59

ServiceReqd

Paul's Folder missing. Scanner not working very well. Linda's Outlook Express not working.

TechNotes


Company_Name: Wrap And Send Services
Contact: Kathy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Kathy
DateServiceReq: 04/17/2006
Starttime: 11:30 am
CompleteDate: 04/17/2006
FinishTime: 12:00 pm
ServicePerformed1: Did the Re-install on the Internet 6.0 Service Pack install. tested all ok
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .5
CustSig: Signature On File
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 17 Apr 2006
Time: 11:50:26

ServiceReqd

Outlook Express not working.

TechNotes

NOTE: Ordered the APC-2200 UPS for Robyn's pc.


Company_Name: Malverne Apartments
Contact: Carliss
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Carliss
DateServiceReq: 04/15/2006
Starttime: 9:30 am
CompleteDate: 04/17/2006
FinishTime: 10:30 am
ServicePerformed1: Installed the Windows XP Pro. Reinstalled ALL Programs. Tested all ok.
ServicePerformed2: Replaced Motherboard. Problem with over heating. under warranty.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Windows XP Pro
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 7.50
CustSig: Signature On File
Remote Name: 199.6.49.213
Remote User: sarge7
Date: 17 Apr 2006
Time: 10:49:32

ServiceReqd

Finish Install of upgrade.

TechNotes

NOTE: Partss charge ONLY.


Company_Name: Business Intelligence, Inc.
Contact: Mary Lou
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-SERVER
DateServiceReq: 04/04/2006
Starttime: 11:30 am
CompleteDate: 04/04/2006
FinishTime: 1:00 pm
ServicePerformed1: Replaced the 1GB memory modules. This is the possible suspected component failure.
ServicePerformed2: Will Monitor this new memory closely.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-02: 512MB DDR-400 Memory Modules.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
Remote Name: 24.106.75.46
Remote User: sarge7
Date: 04 Apr 2006
Time: 13:06:28

ServiceReqd

Server is crashing with ABEND errors.

TechNotes

Follow-up service on New Server. Will return memory to Vendor for RMA.


Company_Name: H & S Screw
Contact: Jerry
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-PartnerSys
DateServiceReq: 04/03/2006
Starttime: 2:30 pm
CompleteDate: 04/03/2006
FinishTime: 5:30 pm
ServicePerformed1: Reconfigured the Line Assignments on the Phone system. Disabled Line 3 on ext:13. Tested ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.00
CustSig: Signature On File
Remote Name: 65.40.66.133
Remote User: sarge7
Date: 03 Apr 2006
Time: 16:00:02

ServiceReqd

Disable Line-3 on phone system extension #13.

TechNotes


Company_Name: AB Deburring Co.
Contact: Doug Siegel
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Doug
DateServiceReq: 03/31/2006
Starttime: 1:00 pm
CompleteDate: 03/31/2006
FinishTime: 5:00 pm
ServicePerformed1: Troubleshot Doug's pc. The hard drive is failing. The motherboard has memory failure errors.
ServicePerformed2: Replaced pc with Pentium 4 3.0 Ghz system 80GB HDD, 1Gb Ram. Upgraded the OS to Windows XP Professional.
ServicePerformed3: Transferred ALL data to new drive. Reconfigured ALL programs. Reinstalled the Symantec Antivirus, Quickbooks Enterprise, and copied all data from Outlook Express. Tested all ok.
ServicePerformed4:
Part1: Qty-01: STI-P43180 Computer System
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.0
CustSig: Signature On File
Remote Name: 67.96.12.51
Remote User: sarge7
Date: 31 Mar 2006
Time: 16:41:36

ServiceReqd

Replace failing pc in doug's office

TechNotes


Company_Name: American Compressed Steel
Contact: Glynis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Glynis
DateServiceReq: 03/31/2006
Starttime: 9:00 am
CompleteDate: 03/31/2006
FinishTime: 11:30 am
ServicePerformed1: Performed Full Virus scan on pc. No bugs found. Performed Full Ad-Aware scan. Removed 63 bugs.
ServicePerformed2: Downloaded 48 Microsoft update. Completed without error.
ServicePerformed3: Removed the Real Toolbar from the Internet Explorer Program. Stopped the popups.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.50
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 31 Mar 2006
Time: 11:27:34

ServiceReqd

System Locks up when using Excel.

TechNotes

Brenda, Disregard the first workorder on this job. thanks


Company_Name: American Compressed Steel
Contact: Glynis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Glynis
DateServiceReq: 03/31/2006
Starttime: 9:00 am
CompleteDate: 03/31/2006
FinishTime: 11:30 am
ServicePerformed1: Performed Full Virus scan on pc. No bugs found. Performed Full Ad-Aware scan. Removed 63 bugs.
ServicePerformed2: Downloaded 48 Microsoft update. Completed without error.
ServicePerformed3: Removed the Real Toolbar from the Internet Explorer Program. Stopped the popups.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 31 Mar 2006
Time: 11:26:45

ServiceReqd

System Locks up when using Excel.

TechNotes


Company_Name: Dr. Stephen Curran
Contact: Martha
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Printer
DateServiceReq: 03/29/2006
Starttime: 4:00 pm
CompleteDate: 03/29/2006
FinishTime: 4:30 pm
ServicePerformed1: Setup and installed the HP1320NET printer to existing network. Configured the IP#:192.168.100.5.
ServicePerformed2: Setup ALL 3 pc's and the server with the new settings. Tested all ok.
ServicePerformed3: Reconfigured the Server's Backup software to printout report to new printer. Tested all ok
ServicePerformed4:
Part1: Qty-01: HP1320N Laser Printer.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.50
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 24.106.69.185
Remote User: sarge7
Date: 29 Mar 2006
Time: 16:48:09

ServiceReqd

Replace defective network printer.

TechNotes

Brenda disregard the previous workorder. Do not create an invoice for this work order. Client already has invoice and paid in full by CC.


Company_Name: Dr. Stephen Curran
Contact: Martha
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Printer
DateServiceReq: 03/29/2006
Starttime: 4:00 pm
CompleteDate: 03/29/2006
FinishTime: 4:30 pm
ServicePerformed1: Setup and installed the HP1320NET printer to existing network. Configured the IP#:192.168.100.5.
ServicePerformed2: Setup ALL 3 pc's and the server with the new settings. Tested all ok.
ServicePerformed3: Reconfigured the Server
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 24.106.69.185
Remote User: sarge7
Date: 29 Mar 2006
Time: 16:46:03

ServiceReqd

Replace defective network printer.

TechNotes


Company_Name: American Compressed Steel
Contact: Rudy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Rudy
DateServiceReq: 03/27/2006
Starttime: 2:30 pm
CompleteDate: 03/27/2006
FinishTime: 3:45 pm
ServicePerformed1: Remapped the network drives on Rudy's pc.
ServicePerformed2: Uninstalled the local version of this program. Created icon to connect to the ACS-Server version.
ServicePerformed3: Set the Express Maintenance program to startup with the computer. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 27 Mar 2006
Time: 15:48:09

ServiceReqd

Express Maintenance not working correctly

TechNotes


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Kim
DateServiceReq: 03/22/2006
Starttime: 2:00 pm
CompleteDate: 03/22/2006
FinishTime: 5:00 pm
ServicePerformed1: Replaced the Motherboard, CPU, memory and Power Supply in Kim's PC.
ServicePerformed2: Reinstalled the Windows XP Pro. Completed without error. Installed the NEW motherboard drivers. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: QTY-01: Intel Motherboard
Part4: Qty-01: 300 Watt Power Supply
Part2: Qty-01: Intel Pentium CPU
Part5:
Part3: Qty-01: 512 Mb DDR-2 Memory
Part6:
BillableHours: 0.00
ContractHours: 3.00
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 22 Mar 2006
Time: 16:54:40

ServiceReqd

Replace Components on Kim's PC.

TechNotes

Note: The only item not replaced is the Hard drive, cdrom drive and Floppy drive.


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Doug Idle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathwy
DateServiceReq: 03/21/2006
Starttime: 3:00 pm
CompleteDate: 03/21/2006
FinishTime: 4:15 pm
ServicePerformed1: Attempted to perform the Pathways Update. Failed. The cdrom drive on Doug's pc is failing. Removed drive from pc. Performed cleaning procedure on drive and optics.
ServicePerformed2: Attempted to perform the Pathways update again. Completed without error.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 21 Mar 2006
Time: 16:02:47

ServiceReqd

Pathways Update w graphics.

TechNotes


Company_Name: Ohio Tax Service
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 03/20/2006
Starttime: 12:00 pm
CompleteDate: 03/20/2006
FinishTime: 2:15 pm
ServicePerformed1: Reconfigured the Proxy Server Internet settings. Tested all workstations ok.
ServicePerformed2: Setup the PcAnywhere access for Pam, Leanne and Debi's pc. Tested the connections from remote client. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.25
CustSig: Signature On File
Remote Name: 70.61.156.174
Remote User: sarge7
Date: 20 Mar 2006
Time: 14:07:01

ServiceReqd

Finished Reconfiguring the Proxy Server Internet settings

TechNotes


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: Sti_Kim
DateServiceReq: 03/20/2006
Starttime: 11:30 am
CompleteDate: 03/20/2006
FinishTime: 11:45 am
ServicePerformed1: Replaced CPU fan.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: CPU Fan
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .25
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 20 Mar 2006
Time: 11:51:45

ServiceReqd

CPU fan reads 0-RPM's.

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike Rose
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathwy
DateServiceReq: 03/16/2006
Starttime: 10:30 am
CompleteDate: 03/16/2006
FinishTime: 11:45 am
ServicePerformed1: Performed Pathways UPGRADE to 4.3. Completed without error. Installed the Pathways Profile update. Completed without error.
ServicePerformed2: Performed the Pathways Client install on both pc's. Completed without error. Created new user on both the Novell server and the workstation with the Pathways login to Mike. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 16 Mar 2006
Time: 11:53:03

ServiceReqd

Needs Pathways UPGRADE to 4.3

TechNotes


Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: Sti-Judith
DateServiceReq: 03/16/2006
Starttime: 10:00 am
CompleteDate: 03/16/2006
FinishTime: 10:30 am
ServicePerformed1: Reseated the network cable. Computer connecting ok now. Will monitor closely.
ServicePerformed2: Enabled the network icon on the toolbar for diagnostic purposes.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.50
CustSig: Signature On File
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 16 Mar 2006
Time: 10:33:24

ServiceReqd

Judith's pc is not connecting to the internal network.

TechNotes


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-KIM
DateServiceReq: 03/15/2006
Starttime: 11:00 am
CompleteDate: 03/15/2006
FinishTime: 11:30 am
ServicePerformed1: Reconfigured the System Bios settings from Turbo to Normal mode. Will monitor closely.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 15 Mar 2006
Time: 11:32:40

ServiceReqd

System lockedup at the post boot screen.

TechNotes


Company_Name: Ohio Tax Service
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 03/14/2006
Starttime: 12:30 pm
CompleteDate: 03/14/2006
FinishTime: 4:30 pm
ServicePerformed1: Attempted to install second controller for the Tape Drive. There are no more slots available. Will upgrade this server with a used Pentium 4 Motherboard.
ServicePerformed2: Attempted to get the tape drive to work temporarily. The Tape drive is not mounting the Tapes. This is not a Controller issue. Will contact the Manufacturer with this issue. Drive is 3 months old.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.00
CustSig: Signature On File
Remote Name: 70.61.156.174
Remote User: sarge7
Date: 14 Mar 2006
Time: 16:25:29

ServiceReqd

Tape Backup not working.

TechNotes


Company_Name: Xerox - Doug Fox
Contact: Doug Fox
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-DP4000
DateServiceReq: 03/10/2006
Starttime: 12:30 pm
CompleteDate: 03/13/2006
FinishTime: 2:30 pm
ServicePerformed1: Ran sensor diagnostics. The ARM-Assy sensors are dirty and out of alignment.
ServicePerformed2: Disassembled the unit. Performed Full system maintenance and realignment of the unit. Found both vertical and horizontal belts are worn and missing teeth. The Vertical Motor assy needs to be replaced. The Wiring Gear Harness has several breaks in the ribbon. Needs to be replaced as well.
ServicePerformed3: The pickup assy PCB and 4 ball bearing unit need to be replaced. Also will order 9-Suction Cups for the pickup ASSY.
ServicePerformed4: Will try to locate replacement SCSI CDROM drives. They are NLA from the manufacturer.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 199.6.50.176
Remote User: sarge7
Date: 13 Mar 2006
Time: 14:33:00

ServiceReqd

CD Duplicator is failing when running. ARM Assy out of alignment.

TechNotes

Brenda, disregard the previuos work-order.


Company_Name: Xerox - Doug Fox
Contact: Doug Fox
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-DP4000
DateServiceReq: 03/10/2006
Starttime: 12:30 pm
CompleteDate: 03/13/2006
FinishTime: 2:30 pm
ServicePerformed1: Ran sensor diagnostics. The ARM-Assy sensors are dirty and out of alignment.
ServicePerformed2: Disassembled the unit. Performed Full system maintenance and realignment of the unit.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 199.6.50.176
Remote User: sarge7
Date: 13 Mar 2006
Time: 14:23:28

ServiceReqd

CD Duplicator is failing when running. ARM Assy out of alignment.

TechNotes


Company_Name: Johnson-Nash Metal Product Inc.
Contact: Craig
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-1015
DateServiceReq: 03/10/2006
Starttime: 10:30 am
CompleteDate: 03/10/2006
FinishTime: 6:00 pm
ServicePerformed1: Attempted to repair network connection. The network card is defective. Went to vendor to get replacement Network card. Replaced card. Got connected to the Internet, but still having an issue with the Cyberpatrol software.
ServicePerformed2: Installed the Windows XP Professional Upgrade. Upgrade failed. Performed a fresh install of Windows XP Pro. Completed without error.
ServicePerformed3: Reinstalled all programs. Tested all ok.
ServicePerformed4:
Part1: Qty-01: 10/100 Linksys Network Card.
Part4:
Part2: Qty-01: Windows XP Professional Upgrade.
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 7.5
CustSig: Signature On File
Remote Name: 24.29.31.225
Remote User: sarge7
Date: 10 Mar 2006
Time: 18:05:26

ServiceReqd

Can't connect to the Internet. Very Slow

TechNotes


Company_Name: Wrap And Send Services
Contact: Robyn
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-900
DateServiceReq: 03/08/2006
Starttime: 2:00 pm
CompleteDate: 03/08/2006
FinishTime: 2:30 pm
ServicePerformed1: Installed an APC-800 UPS battery Backup on Kristie's pc. Tested ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: APC-800
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 08 Mar 2006
Time: 14:22:14

ServiceReqd

Install UPS APC-800 on Kristie's PC.

TechNotes


Company_Name: Control-O-Fax
Contact: Clare / Steve
New_Unlisted_Customer: GVSS
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Sever
DateServiceReq: 03/08/2006
Starttime: 12:30 pm
CompleteDate: 03/08/2006
FinishTime: 1:30 pm
ServicePerformed1: Replaced the defective APC-1400 with the replacement UPS APC-1500NET. Tested all ok.
ServicePerformed2: Relocated the Intenet cable box to the Server Rack. Tested ok.
ServicePerformed3: Downloaded and install the PKWare software to Clare's pc . Tested all ok.
ServicePerformed4: Cut holes in the ceiling tiles to route the network cables hanging down.
Part1: Qty-01: APC UPS-1500 NET
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 24.172.129.197
Remote User: sarge7
Date: 08 Mar 2006
Time: 13:42:23

ServiceReqd

Replace APC-UPS 1400 with 1500Net. Relocate the Cable Box

TechNotes

Note: Will have Steve subtract the cost of the previous Battery Replacement from this invoice. Per Sarge.


Company_Name: Johnson-Nash Metal Product Inc.
Contact: Carol
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 03/08/2006
Starttime: 10:45 am
CompleteDate: 03/08/2006
FinishTime: 12: 00 pm
ServicePerformed1: Replaced the UPS on Server rack. Reconfigured the APC software settings on server for new UPS. Tested all ok
ServicePerformed2: Need a 50' USB cable for Carrie to connect to the copier for the scanner feautres.
ServicePerformed3: Uninstalled the E-2 Version 6.0 from Wayne's pc. Reinstalled the 5.1.33 Version on his system. Tested all ok.
ServicePerformed4:
Part1: Qty-01: APC-Smart-UPS 1500 NET.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
Remote Name: 199.6.50.152
Remote User: sarge7
Date: 08 Mar 2006
Time: 11:55:33

ServiceReqd

Server UPS is shutting down. Wayne's E-2 missing from workstation. Check to see if Carrie can use scanner feature on copier.

TechNotes


Company_Name: Wrap And Send Services
Contact: Denise/Kristie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-900
DateServiceReq: 03/03/2006
Starttime: 3:00 pm
CompleteDate: 03/03/2006
FinishTime: 3:30 pm
ServicePerformed1: Re-initialized the hardware devices in the Windows 2000 Professional software. Found the Floppy Drive.
ServicePerformed2: Tested ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.5
CustSig: Signature On File
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 03 Mar 2006
Time: 15:31:52

ServiceReqd

Floppy Drive not working.

TechNotes


Company_Name: Business Intelligence, Inc.
Contact: Mary Lou
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-SPOMEROY
DateServiceReq: 03/02/2006
Starttime: 2:00 pm
CompleteDate: 03/02/2006
FinishTime: 2:15 pm
ServicePerformed1: Delivered client pc back to Chad with the Reports CD. Showed Mary Lou how to access the CD.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.25
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 24.106.75.46
Remote User: sarge7
Date: 02 Mar 2006
Time: 14:12:10

ServiceReqd

Deliver client pc back to Chad with the Reports CD.

TechNotes


Company_Name: Parktown Cooperative Homes, Inc.
Contact: Angela Smith
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-PCs
DateServiceReq: 03/02/2006
Starttime: 12:30 pm
CompleteDate: 03/02/2006
FinishTime: 1:15 pm
ServicePerformed1: Modified the computer face plate to fix the faulty power buttons. Tested all ok.
ServicePerformed2: Removed unnecessary programs running in the background to speed up both Angela and Darlene's performance.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: .75
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.232.35
Remote User: sarge7
Date: 02 Mar 2006
Time: 13:06:20

ServiceReqd

The Power button on both Angela and Darlene's pc'c are sticking.

TechNotes


Company_Name: Wrap And Send Services
Contact: Carol
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Carol
DateServiceReq: 03/01/2006
Starttime: 1:00 pm
CompleteDate: 03/01/2006
FinishTime: 1:30 pm
ServicePerformed1: Remove existing Norton Work Suite. Reinstalled the Symantec Corp Client ED.
ServicePerformed2: Reconfigured the software. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 01 Mar 2006
Time: 13:29:53

ServiceReqd

Antivirus not working.

TechNotes


Company_Name: Business Intelligence, Inc.
Contact: Mary Lou
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-SERVER
DateServiceReq: 03/01/2006
Starttime: 12:00 pm
CompleteDate: 03/01/2006
FinishTime: 12:30 pm
ServicePerformed1: Installed a LCD monitor on both servers. Install Video Switch on both servers. Tested all ok
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: 15" LCD Monitor.
Part4:
Part2: Qty-01: 2-Port Video Switch.
Part5:
Part3:
Part6:
BillableHours: .5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 24.106.75.46
Remote User: sarge7
Date: 01 Mar 2006
Time: 12:32:49

ServiceReqd

Install LCD Monitor and Video Switch on both Servers.

TechNotes


Company_Name: Business Intelligence, Inc.
Contact: Mary Lou
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Proxy
DateServiceReq: 02/27/2006
Starttime: 12:00 pm
CompleteDate: 02/27/2006
FinishTime: 1:30 pm
ServicePerformed1: Replaced the Proxy server. Reconfigured new server with the existing cable settings. Tested all ok.
ServicePerformed2: Disabled the built-in antivirus program in the Proxy software.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Proxy Server
Part4:
Part2: Qty-01: 5-User Proxy Software.
Part5:
Part3:
Part6:
BillableHours: 1.5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 24.106.75.46
Remote User: sarge7
Date: 28 Feb 2006
Time: 13:26:34

ServiceReqd

Replace failing Proxy server.

TechNotes

Had to update BII's Proxy Server Software from version 4.0 to Version 6.1. Proxy 4.0 will not work with the new configuration. Upgraded the Windows from Windows NT4.0 to Windows 2000 Professional. Windows NT 4.0 has been discontinued. Not supported by the Proxy software company.


Company_Name: Malverne Apartments
Contact: Carliss
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-CAMS
DateServiceReq: 02/27/2006
Starttime: 10:30 am
CompleteDate: 02/27/2006
FinishTime: 11:00 am
ServicePerformed1: Replaced the batteries in the Wireless Keyboard and mouse. Rested ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .5
CustSig: Signature On File
Remote Name: 24.106.75.46
Remote User: sarge7
Date: 28 Feb 2006
Time: 13:21:30

ServiceReqd

CAMS-II is locking up.

TechNotes

Carliss wants a 19" LCD Monitor today. Will pickup from Vendor today


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike Rose
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathwy
DateServiceReq: 02/24/2006
Starttime: 9:30 am
CompleteDate: 02/27/2006
FinishTime: 11:30 am
ServicePerformed1: Extracted the following files from the Program Disk to replace corrupt files on server. (STDVEH.MDB, FLDINFO.MDB, CUSTOMER.MDB, WFREPORT.MDB.)
ServicePerformed2: Renamed the corrupt files before extraction. Completed without error.
ServicePerformed3: Performed the Full Database reindex. Completed without error.
ServicePerformed4: The "INBOX" now has 91 from 52 files. The "STORAGE BOX" now has 751 from 17 files. ALL works ok.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 27 Feb 2006
Time: 11:39:59

ServiceReqd

After previous Update ALL storage files disappeared.

TechNotes

(STDVEH.MDB, FLDINFO.MDB, CUSTOMER.MDB, WFREPORT.MDB.) to be replaced when Storage corruption is detected per tech support.


Company_Name: New / Unlisted--->
Contact: Bob Brakvill
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Dell
DateServiceReq: 02/22/2006
Starttime: 3:00 pm
CompleteDate: 02/24/2006
FinishTime: 6:25 pm
ServicePerformed1: See.Invoice for detailed service.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: See Invoice for parts installed.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: See Inv
ContractHours: See Inv
CustSig: Signature On File
Remote Name: 69.61.149.229
Remote User: sarge7
Date: 24 Feb 2006
Time: 18:26:05

ServiceReqd

Delivered Repaired PC

TechNotes


Company_Name: Business Intelligence, Inc.
Contact: Mary Lou
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Proxy
DateServiceReq: 02/21/2006
Starttime: 1:30 pm
CompleteDate: 02/21/2006
FinishTime: 2:30 pm
ServicePerformed1: Replaced the Cooling fans for the CPU and the power supply.
ServicePerformed2: Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-02: Case Fans
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 24.106.76.222
Remote User: sarge7
Date: 21 Feb 2006
Time: 13:50:39

ServiceReqd

Proxy Making Loud Noises.

TechNotes

Note: The hard drive will need to be replaced soon. Making loud noises as well. This is a very old server BPC.


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike Rose
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathwy
DateServiceReq: 02/21/2006
Starttime: 11:00 am
CompleteDate: 02/21/2006
FinishTime: 12:00 PM
ServicePerformed1: Exported photos to floppy. Reconfigured a stored claim. The other claim was written as a Walkin. That's why the assignment will not go to the OUTBOX. Closed that assignment. Re-opened the stored assignment. Imported images back into assigned claim. Tested ok.
ServicePerformed2: Mike will finish the rest of the Claim info.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 21 Feb 2006
Time: 12:09:10

ServiceReqd

Export Images from existing Claim to Floppy Disk

TechNotes


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Doug Idle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: NEW-Customer
DateServiceReq: 02/17/2006
Starttime: 2:00 pm
CompleteDate: 02/17/2006
FinishTime: 3:00 pm
ServicePerformed1: Performed Pathways Update. Completed without error.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 17 Feb 2006
Time: 14:30:27

ServiceReqd

Pathways Update with Graphics.

TechNotes


Company_Name: New / Unlisted--->
Contact: Mike Barber
New_Unlisted_Customer: QualiTrun
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: NEW-Customer
DateServiceReq: 02/17/2006
Starttime: 1:00 pm
CompleteDate: 02/17/2006
FinishTime: 2:00 pm
ServicePerformed1: Presented the Quote #E06-020906-1.
ServicePerformed2: Presented and went over the NSC Contract# QT021506-01, with Mike.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 17 Feb 2006
Time: 14:29:06

ServiceReqd

Meeting with President of Company on Contract and new network install

TechNotes

Mike will call me this evening with answer. If approved needs to be setup within 5 days MAX ......


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike Rose
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathwy
DateServiceReq: 02/17/2006
Starttime: 10:30 am
CompleteDate: 02/17/2006
FinishTime: 11:30 am
ServicePerformed1: Performed Pathways Update. Completed without error. Installed the Pathways Profile update. Completed without error.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 17 Feb 2006
Time: 11:40:23

ServiceReqd

Pathways Update with Graphics

TechNotes


Company_Name: Control-O-Fax
Contact: Steve Lohman
New_Unlisted_Customer: Dr. Jacobsen
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 02/16/2006
Starttime: 9:30 am
CompleteDate: 02/16/2006
FinishTime: 10:00 am
ServicePerformed1: Installed new computer to exsisting network.
ServicePerformed2: Reconfigured two work stations and the printers. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: .5
ContractHours:
CustSig: Signature On File
Remote Name: 199.6.50.209
Remote User: sarge7
Date: 16 Feb 2006
Time: 10:13:34

ServiceReqd

Delivered and install replacement server.

TechNotes

To be billed to Control O Fax


Company_Name: Control-O-Fax
Contact: Steve Lohman
New_Unlisted_Customer: Dr. Jacobsen's Ofc.
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/15/2006
SystemNumber: STI-DELL
Starttime: 3:30 pm
FinishTime: 6:45 pm
ServicePerformed1: Pulled hard drive from defective Dell workstation and cloned the data to the Replacement Server. Completed without error. Reconfigured the Windows XP Professional OS for the New server. Had to reinstalled the Windows XP Professional with new install. NOTE: The Windows software that was originally install on the Dell PC CAN ONLY BE REINSTALLED ON THAT PC AND NO OTHER PER MICROSOFT. Completed the fresh install without error.
ServicePerformed2: Reconfigured ALL of the programs on the server. Tested all ok. Set to be delivered back 02/16/2006 8:30 am.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: STI-4322GB Pentium 4 Server * See Notes for details
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 5.50
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 02/15/2006
Remote Name: 199.6.50.198
Remote User: sarge7
Date: 16 Feb 2006
Time: 00:18:26

ServiceReqd

In-Shop Repair of Dr. Jacobsen's Workstation/Server

TechNotes

Note: The STI-4322GB Server SPEC's: Intel Pentium 4 3.2Ghz CPU, 2Gb Ram memory, 120Gb SATA Hard Drive, CD-RW Drive, Windows XP Professional Sofware OEM Pack. Keyboard and Mouse.


Company_Name: Wrap And Send Services
Contact: Dan Lemise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/15/2006
SystemNumber: STI-DanPC
Starttime: 7:30 pm
FinishTime: 11:30 pm
ServicePerformed1: Called Dan and walked him through setting up the PcAnywhere Host configuration. Tried several times to connect. Could not get a connection. Found out that Dan's home is wired through 2 Firewalls. Had Dan reconfigure his Linksys Firewall to be the First device after the DSL Modem.
ServicePerformed2: Attempted to connect. Worked ok. Troubleshot the problem with his Outlook Express program to the Norton Security software Dan recently installed. Removed that program and reconfigured his Antivirus program. Reconfigured his Outlook Express settings. Tested all ok. Did a send and receive. Dan received all 68 emails. Performed test email sends. Reconfigured his Comcast mail server settings to the Outgoing Mail Server-SMTP.COMCAST.NET. Tested the sends again. All is working ok now.
ServicePerformed3: Uploaded the Ad-Aware Prgoram to Dan's Laptop. Setup and ran Full scan. Removed 43 objects. Completed without error.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.00
CustSig: Signature On File
CompleteDate: 02/15/2006
Remote Name: 199.6.50.198
Remote User: sarge7
Date: 16 Feb 2006
Time: 00:01:04

ServiceReqd

Connect to Dan's Laptop computer and fix Email issues.

TechNotes

NOTE: Brenda, Need to find outfrom Denise if Dan's Laptop is on the contract. Will Email Denise now. Do not make an invoice until you hear from me.


Company_Name: Ohio Tax Service
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/15/2006
SystemNumber: STI-Server
Starttime: 1:00 pm
FinishTime: 1:30 pm
ServicePerformed1: Deleted all pending tape jobs. Removed ALL old tape device configurations from the server log.
ServicePerformed2: Deleted and reinstalled the HP DAT-72 device. Reconfigured the Software for the new configuration.
ServicePerformed3: Started a "Full Daily Backup" job. Working ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .5
CustSig: Signature On File
CompleteDate: 02/15/2006
Remote Name: 70.61.156.174
Remote User: sarge7
Date: 15 Feb 2006
Time: 13:29:04

ServiceReqd

Tape Backup is not working.

TechNotes

Note: Dropped of tax mail to Leanne.


Company_Name: Control-O-Fax
Contact: Steve Lohman
New_Unlisted_Customer: Dr. L. Jacobsen
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/15/2006
SystemNumber: STI-DellPC
Starttime: 11:30 am
FinishTime: 12:15 pm
ServicePerformed1: Server motherboard has a burnt CPU and Co-Processor. Pulled system to shop for replacement.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: .75
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 02/15/2006
Remote Name: 70.61.156.174
Remote User: sarge7
Date: 15 Feb 2006
Time: 13:26:17

ServiceReqd

Server shutdown

TechNotes

to be billed to Steve Lohman


Company_Name: Wrap And Send Services
Contact: Denise/Kristie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/14/2006
SystemNumber: STI-900
Starttime: 11:00 am
FinishTime: 12:00 pm
ServicePerformed1: Replaced the hard drive in Kristie's pc. Cloned all data to new drive. Reconfigured Kristie's pc. Tested all ok.
ServicePerformed2: Added James.Fazl@Wss.cc to the WSS Email Server. Tested ok. Sent a message to Dan.Lemise@Wss.cc to confirm email setup. Will add this user to the website tonight.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Maxtor 60 GB IDE Hard Drive
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 02/14/2006
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 14 Feb 2006
Time: 11:59:53

ServiceReqd

Replace Kristie's hard drive.

TechNotes


Company_Name: Wrap And Send Services
Contact: Kristie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/13/2006
SystemNumber: STI-900
Starttime: 10:30 am
FinishTime: 2:30 pm
ServicePerformed1: Replaced the components listed on the Invoice * See Kristie for the invoice.
ServicePerformed2: Tested all ok. Downloaded all of the latest drivers and patches. Tested all ok.
ServicePerformed3: Had Kristie check all of her programs. They all worked ok. The hard drive will need to be replaced. Originally installed on 09/01/2002. The HDD is very slow with this new motherboard. Will bring replacement drive in tomorrow.
ServicePerformed4:
Part1: Qty-01: See Invoice 06021305-1
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.0
CustSig: Signature On File
CompleteDate: 02/13/2006
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 13 Feb 2006
Time: 14:46:49

ServiceReqd

Upgrade Kristie's PC which has failed.

TechNotes


Company_Name: Dr. Stephen Curran
Contact: Patti
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/07/2006
SystemNumber: STI-Patti
Starttime: 2:00 pm
FinishTime: 2:15 pm
ServicePerformed1: Restarted the Spooler Service in the Windows XP software. Do not know why the service shut down. Will monitor closely.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 02/07/2006
Remote Name: 24.106.69.185
Remote User: sarge7
Date: 07 Feb 2006
Time: 14:16:02

ServiceReqd

Patti can not print to the Network printer.

TechNotes

NOTE: No Charge for this call. Followup.


Company_Name: Johnson-Nash Metal Product Inc.
Contact: Carrie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/07/2006
SystemNumber: STI-Carrie
Starttime: 11:00 am
FinishTime: 12:30 pm
ServicePerformed1: Installed and setup replacement pc. Tested all ok
ServicePerformed2: See Invoice for additional info.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: See Invoice#:6020706-01
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
CompleteDate: 02/07/2006
Remote Name: 199.6.50.152
Remote User: sarge7
Date: 07 Feb 2006
Time: 12:32:29

ServiceReqd

Install replacement computer at Carrie's desk.

TechNotes

Note to Brenda: Do Not Create Invoice. Already created one # 06020706-1


Company_Name: Johnson-Nash Metal Product Inc.
Contact: Carol
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/06/2006
SystemNumber: STI-Carrie
Starttime: 3:45 pm
FinishTime: 4:15 pm
ServicePerformed1: Picked up Carrie's Pc for Upgrade. Will deliver back 02/07/2006 am.
ServicePerformed2: Setup Wayne's Email Account on his pc. Sent test emails. Works ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .5
CustSig: Signature On File
CompleteDate: 02/06/2006
Remote Name: 199.6.50.152
Remote User: sarge7
Date: 06 Feb 2006
Time: 16:15:45

ServiceReqd

Pickup Carrie's Pc for Upgrade and Setup Wayne's Email Account on his pc.

TechNotes


Company_Name: New / Unlisted--->
Contact: Laura Curran
New_Unlisted_Customer: All God's Children
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/06/2006
SystemNumber: STI-ALL
Starttime: 1:30 pm
FinishTime: 3:00 pm
ServicePerformed1: Removed Laura's workstation from Dr. Curran's internal LAN. Installed DSL Router on Laura's PC. Install a 5-Port Gigabit switch between the DSL Modem and the Adtran Router. * Laura purchased this switch. Connected the IP Phone and the worstation to this switch. Tested all ok.
ServicePerformed2: Contacted David Jones at AGCI for the login and password for the ADTRAN router to reconfigure the Static IP address. * See the notes for the addresses. Changed the IP Phone to Ext:1483. Adjusted contrast to the lowest setting. The display on this phone is defective. David Jones tested the phone by dialing into it. Works ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.50
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 02/06/2006
Remote Name: 65.90.86.22
Remote User: sarge7
Date: 06 Feb 2006
Time: 14:47:59

ServiceReqd

Install DSL Router on Laura's PC. Setup Static IP in AdTran Router. Install IP Phone

TechNotes

NOTE: DSL Static IP Setting:65.90.86.22, Subnet:255.255.255.252, GW:65.90.86.21. DNS:65.90.81.250/251. Router Login/Pass:djones/c3p0DJ. Router IP:192.168.31.251 Wrkstn Login/pass:LCurran/Scheidler12. NOTE#2: This system has a trihd party Antivirus software installed. Not Symantec Antivirus Corp Ed.


Company_Name: Control-O-Fax
Contact: Clare / Steve
New_Unlisted_Customer: GVSS
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/06/2006
SystemNumber: STI-ALL
Starttime: 11:45 am
FinishTime: 12:15 pm
ServicePerformed1: Configured LP02, LP03 and LP04 to the Patch panel. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.5
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 02/06/2006
Remote Name: 24.172.129.197
Remote User: sarge7
Date: 06 Feb 2006
Time: 12:18:49

ServiceReqd

Configure the Network LP printers

TechNotes

Will call Clare when Smart-UPS controller comes in.


Company_Name: American Compressed Steel
Contact: Ken
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/06/2006
SystemNumber: STI-ALL
Starttime: 9:00 am
FinishTime: 11:00 am
ServicePerformed1: Replaced the DVD-RW drive in Ken's pc. Had to go out to get Blank CD-R disc. Created 3 copies of the Camera Stills. Completed without error.
ServicePerformed2: Dropped of Bruce's repaired laptop pc.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: DVD-CDrw
Part4:
Part2: Qty-01: 20 Pack CD-R blank Disc's
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
CompleteDate: 02/06/2006
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 06 Feb 2006
Time: 11:16:24

ServiceReqd

Install Replacement DVD-RW drive. Drop off Bruce Laptop

TechNotes


Company_Name: Control-O-Fax
Contact: Clare / Steve
New_Unlisted_Customer: GVSS
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/03/2006
SystemNumber: STI-ALL
Starttime: 9:30 am
FinishTime: 3:30 pm
ServicePerformed1: Went to old location and disassembled the servers and rack system. Transported all components to new location.
ServicePerformed2: Assembled the Rack system and installed the patch panel left by the cabling company. Installed all three servers. Tested ok.
ServicePerformed3: Cleaned up the existing cabling on the rack and removed all unnecessary cables. Tested all ok
ServicePerformed4: Installed a network CAT-5 jack back in the phone room for the Road Runner cable connection. Connect the cable to the Proxy Server. Tested all ok. Powered up Term-5. Tested all programs and the Internet. ALL WORKING OK.
Part1: QTY-01: Wall Plate Cat-5
Part4: Qty-03: 3' Patch Cables
Part2: QTY-01: CAT-5e Plug
Part5:
Part3: QTY-02: Blank Inserts - Face Plate
Part6:
BillableHours: 6.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 02/03/2006
Remote Name: 24.172.129.197
Remote User: sarge7
Date: 03 Feb 2006
Time: 15:45:55

ServiceReqd

Move Servers and racks from old location to new location.

TechNotes

Will be back on Monday to install the network printers.


Company_Name: Ohio Tax Service
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/02/2006
SystemNumber: STI-all
Starttime: 4:00 pm
FinishTime: 6:15 pm
ServicePerformed1: Installed 512 Mb in Tax 4. Installed 348 Mb in Tax 2, Installed 348 Mb in Tax 3, Installed 256 Mb in Tax 2,
ServicePerformed2: Tested all ok.
ServicePerformed3: Will install the Printer port card and printer cable next time I come in.
ServicePerformed4:
Part1: Qty-03: 512 MB PC133 Ram
Part4: Qty-01: 15' Printer Cable.
Part2: Qty-03 128 MB PC133 Ram
Part5:
Part3: Qty-01: Internal Printer Port PCI Card
Part6:
BillableHours: 0.00
ContractHours: 2.25
CustSig: Signature On File
CompleteDate: 02/02/2006
Remote Name: 70.61.156.174
Remote User: sarge7
Date: 02 Feb 2006
Time: 18:20:59

ServiceReqd

Upgrade Memory in all 4 back pc's

TechNotes


Company_Name: Business Intelligence, Inc.
Contact: Tom Frey
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/01/2006
SystemNumber: STI-Meetng
Starttime: 10:30 am
FinishTime: 12:30 pm
ServicePerformed1: Meeting
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 02/01/2006
Remote Name: 199.6.50.209
Remote User: sarge7
Date: 01 Feb 2006
Time: 13:35:25

ServiceReqd

Meeting

TechNotes


Company_Name: Rechtin Heating & Air
Contact: Tom Rechtin
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/30/2006
SystemNumber: STI-TRWEB
Starttime: 9:00 pm 01/30/2006
FinishTime: 2:30 am 01/31/2006
ServicePerformed1: Revised the Rechtin Heating Logo. Downloaded to the website. Changed the format of the entire website for ASP Frontpage development. Recreated ALL 20 webpages from the original PHP pages. Completed without error.
ServicePerformed2: Upgarded all 20 pages with the revised logo. Removed the Electric division from the website. Revised the webpage Footer paragraph.
ServicePerformed3: Revised ALL 57 hyperlinks on the entire site. Recreated the Feedback, Contact Us and the Service request forms. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 4.25
ContractHours: 1.25
CustSig: Signature On File
CompleteDate: 01/31/2006
Remote Name: 199.6.50.198
Remote User: sarge7
Date: 31 Jan 2006
Time: 03:03:09

ServiceReqd

Upgrade Website per meeting.

TechNotes

Note: Will Add the new pictures, that Tom sent me, today. Will finish the new website for Tom's evaluation before going LIVE.


Company_Name: Rechtin Heating & Air
Contact: Tom
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/30/2006
SystemNumber: STI-ALL
Starttime: 1:00 pm
FinishTime: 2:00 pm
ServicePerformed1: Meeting with Tom on Website changes and other ideas.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 01/30/2006
Remote Name: 66.195.158.118
Remote User: sarge7
Date: 30 Jan 2006
Time: 14:08:09

ServiceReqd

Website Consultation

TechNotes

NOTE: No billing on this meeting. Per Sarge.


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/26/2006
SystemNumber: STI-all
Starttime: 9:30 am
FinishTime: 11:30 pm
ServicePerformed1: Gave Training on Express Maintenance Reports Design to Ken and Sandy.
ServicePerformed2: Checked out other issues with Express Maintenance.
ServicePerformed3: Checked with Rudy on Scanner operations.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
CompleteDate: 01/26/2006
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 26 Jan 2006
Time: 11:24:33

ServiceReqd

Training on Express Maintenance Reports Design.

TechNotes


Company_Name: Johnson-Nash Metal Product Inc.
Contact: Craig Johnson's
New_Unlisted_Customer: Home PC
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/25/2006
SystemNumber: STI-CJ
Starttime: 4:30 pm
FinishTime: 5:00 pm
ServicePerformed1: Rewired the cables and firewall. Tested ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
CompleteDate: 01/25/2006
Remote Name: 24.29.31.225
Remote User: sarge7
Date: 25 Jan 2006
Time: 16:51:17

ServiceReqd

Internet not working after Cable installation.

TechNotes


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Reva
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/25/2006
SystemNumber: STI-REVA
Starttime: 3:30 pm
FinishTime: 4:15 pm
ServicePerformed1: Contacted the tech support. They sent me a file that will fix the problem.
ServicePerformed2: Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
CompleteDate: 01/25/2006
Remote Name: 67.96.12.56
Remote User: sarge7
Date: 25 Jan 2006
Time: 16:11:00

ServiceReqd

UPS Software Upgrade not working.

TechNotes

Disregard the first work order.


Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Reva
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/25/2006
SystemNumber: STI-REVA
Starttime: 3:30 pm
FinishTime: 4:15 pm
ServicePerformed1: Contacted the tech support. They sent me a file that will fix the problem.
ServicePerformed2: Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
CompleteDate: 01/25/2006
Remote Name: 67.96.12.56
Remote User: sarge7
Date: 25 Jan 2006
Time: 16:10:15

ServiceReqd

UPS Software Upgrad wenot working.

TechNotes


Company_Name: Control-O-Fax
Contact: Jenae
New_Unlisted_Customer: Clermont Pediatric C
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/25/2006
SystemNumber: STI-COF
Starttime: 10:00 am
FinishTime: 2:30 pm
ServicePerformed1: Installed the 10-User CALs to Dell server. Completed ok. Created APPS directory in the data folder on the server. Created Group COF. Added the users, sara, dbaird, jenaek, user1, and user2. Set the security rights for those users.
ServicePerformed2: Rempped the F: on the pc's for these users. Trnasferred ALL data from old Windows 98 server to the Windows 2000 Server Apps directory. Could not get the software to work on the workstations.
ServicePerformed3: Steve Lohman had me move the data to the Front Receptionist PC and set that one up as the server temporarily. Steve will come by tomorrow 01/26/2006 to Upgrade their version of POM to the Server based version.
ServicePerformed4: Disconnected the old server from network. This server is Full of viruses. They will call me to set a date to upgrade to Windows XP Pro for the Doctor to use to get on the Internet Access.
Part1: Qty-02: Microsoft 5-User Server License CALS.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 4.5.
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 01/25/2006
Remote Name: 216.68.141.66
Remote User: sarge7
Date: 25 Jan 2006
Time: 14:08:07

ServiceReqd

Install Server 10-User CALs. Reconfigure the COF Software to Server.

TechNotes

Brenda DISREGARD THE PREVIOUS WORKORDER.


Company_Name: Control-O-Fax
Contact: Jenae
New_Unlisted_Customer: Clermont Pediatric C
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/25/2006
SystemNumber: STI-COF
Starttime: 10:00 am
FinishTime: 2:00 pm
ServicePerformed1: Installed the 10-User CALs to Dell server. Completed ok. Created APPS directory in the data folder on the server. Created Group COF. Added the users, sara, dbaird, jenaek, user1, and user2. Set the security rights for those users.
ServicePerformed2: Rempped the F: on the pc's for these users. Trnasferred ALL data from old Windows 98 server to the Windows 2000 Server Apps directory. Could not get the software to work on the workstations.
ServicePerformed3: Steve Lohman had me move the data to the Front Receptionist PC and set that one up as the server temporarily. Steve will come by tomorrow 01/26/2006 to Upgrade their version of POM to the Server based version.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
CompleteDate: 01/25/2006
Remote Name: 216.68.141.66
Remote User: sarge7
Date: 25 Jan 2006
Time: 14:04:55

ServiceReqd

Install Server 10-User CALs. Reconfigure the COF Software to Server.

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike Rose
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/25/2006
SystemNumber: STI-Jim
Starttime: 8:30 am
FinishTime: 9:15 am
ServicePerformed1: Reconfigured Jim Screen settings. Reinstalled the Pathways Client setup. The Pathways screen is disappearing when you try to size the screen down.
ServicePerformed2: Minimized the screen then enabled the Move function. Used the keyboard Arrow keys to move the screen to center screen.
ServicePerformed3: Tested the screen. Work ok. The screen is wokring correctly now.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
CompleteDate: 01/25/2006
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 25 Jan 2006
Time: 09:24:08

ServiceReqd

Jim's Pathways disappears from the screen.

TechNotes


Company_Name: Wrap And Send Services
Contact: Denise/Robyn
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/24/2006
SystemNumber: STI-APC1K
Starttime: 9:30 am
FinishTime: 10:30 am
ServicePerformed1: Removed the New Battery in the old UPS. Removed the APC1000 from the Server rack.
ServicePerformed2: Installed the battery into the new unit. Installed the new unit on the server rack. Tested all ok.
ServicePerformed3: Downloaded all of the latest updates from Microsoft for the Proxy server. Tested all ok.
ServicePerformed4:
Part1: Qty-01: APC Smart-UPS 1000 w/o Battery
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 01/24/2006
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 24 Jan 2006
Time: 10:24:14

ServiceReqd

Replace the APC Smart-UPS 1000 Unit.

TechNotes


Company_Name: Johnson-Nash Metal Product Inc.
Contact: Carol
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/23/2006
SystemNumber: STI-EMAIL
Starttime: 2:30 pm
FinishTime: 3:30 pm
ServicePerformed1: Setup Emails accounts on Carol, Craig, Wayne and Carrie's pc's. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 01/23/2006
Remote Name: 199.6.50.152
Remote User: sarge7
Date: 23 Jan 2006
Time: 15:16:11

ServiceReqd

Setup Emails accounts on Carol, Craig, Wayne and Carrie's pc's.

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike Rose
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/23/2006
SystemNumber: STI-Pathwy
Starttime: 10:30 am
FinishTime: 11:30 am
ServicePerformed1: Performed Pathways Update. Completed without error. Installed the Pathways Profile update. Completed without error.
ServicePerformed2: Reconfigured the Tape Backup Software. Tested ok.
ServicePerformed3: The server has a mirrored partition error message. Performed the Novell Partition repair. Remirrored the partitions. Completed without further error messages.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 01/23/2006
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 23 Jan 2006
Time: 11:32:23

ServiceReqd

Pathways Update with graphics

TechNotes


Company_Name: AB Deburring Co.
Contact: Paul / Rob
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/20/2006
SystemNumber: STI=-PAUL
Starttime: 10:00 am
FinishTime: 3:45 pm
ServicePerformed1: Installed Paul's laptop to the network. Transferred all of the data from Paul's Dell laptop to the network to be transferred back to Sony Laptop.
ServicePerformed2: Reinstalled ALL company software to Sony Laptop. Tested all ok.
ServicePerformed3: Removed ALL Programs from the Dell laptop for Rob to use. Tested all ok.
ServicePerformed4:
Part1: See Invoice #: 06011906-2.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 5.75
CustSig: Signature On File
CompleteDate: 01/20/2006
Remote Name: 67.96.13.121
Remote User: sarge7
Date: 20 Jan 2006
Time: 15:39:14

ServiceReqd

Install Paul's Replacement Laptop

TechNotes


Company_Name: Ohio Tax Service
Contact: Leanne Greenberg
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/19/2006
SystemNumber: STI-ALL
Starttime: 12:00 pm
FinishTime: 4:00 pm
ServicePerformed1: Replaced the existing 4/8 Gig Tape drive with the DAT-72 Gig tape drive. Reconfigured the server with the new settings. Removed ALL of the old tape drivers. Tested all ok. Ran Full Tape backup job. Backed up 13.6 Gigs of data in 48 minutes without error. Relabeled all tapes. Set the Backup program to run Tuesday through Sunday 02:07 am.
ServicePerformed2: Removed the HP5900 Monitor software from Debi's pc. That software is not necessary to print to a remote printer. This software was causing the problems with the Default Printer chaning automatically to the HP%900 from the Network HP4050. Tested all ok.
ServicePerformed3: Installed the Quickbooks Premier 2006 Upgrade on Debi, Pam and Leanne's pc. Registered and tested all pc. Completed without error.
ServicePerformed4:
Part1: Qty-01: See Invoice#:06011906-1
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.00
CustSig: Signature On File
CompleteDate: 01/19/2006
Remote Name: 70.61.156.174
Remote User: sarge7
Date: 19 Jan 2006
Time: 16:03:44

ServiceReqd

Replace Tape Drive on Server. Install the Quickbooks Upgrade 2006 Premier.

TechNotes

NOTE: Need bring 12' Printer cable, PCI Parallel Port and the missing Tape Catridge that was not in the Tape box. ASAP.


Company_Name: American Compressed Steel/Brokerage
Contact: Lina
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/19/2006
SystemNumber: STI-Lina
Starttime: 11:00 am
FinishTime: 12:00 pm
ServicePerformed1: Removed all background processes that were not necessary for normal operations. Reconfigured the system's BIOS for Maximum Performance Setting.
ServicePerformed2: Changed the Video Adapter settings to 16-Bit Setting. tested all ok. Had Lina access the program that was giving her the problems. Working ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 11/19/2006
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 19 Jan 2006
Time: 11:54:33

ServiceReqd

Lina's video on the computer is very slow and stuttery.

TechNotes


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Doug Idle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/18/2006
SystemNumber: STI-ALL
Starttime: 11:45 am
FinishTime: 1:15 pm
ServicePerformed1: Reset the Server's time back to the correct time. Performed an Novell Re-Sync. The motherboard in this server is failing. NEED UPGRADING ASAP. Novell OS needs upgrading by FEB 30 th PER Novell Tech Support.
ServicePerformed2: Attempted to perform the Pathways updatte. CD Drive is not working on Doug's pc. Pulled pc to shop area and cleaned out with Airhose. Attempted the update again. Completed with errors. Re-Indexed the Pathways. Started the update again. Completed without errors.
ServicePerformed3: Added Leanne Rose to the Novell Server and the Pathways Database. Tested ok. Changed the login on the workstation for Leanne as well. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
CompleteDate: 01/18/2006
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 18 Jan 2006
Time: 13:06:26

ServiceReqd

Pathways Update. Add new user to Network. Server's time is off by 7 hours

TechNotes

NOTE: Called Ron Waddle on the Status of the NSC Contracts which ended NOV 2005. I'm still writing uo these service calls as "Contract" calls. Left MSG for Ron to call me on this, before I perform the Server Upgrade and Dougs Workstation Upgrade.


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Doug Idle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/18/2006
SystemNumber: STI-ALL
Starttime: 11:45 am
FinishTime: 1:15 pm
ServicePerformed1: Reset the Server's time back to the correct time. Performed an Novell Re-Sync. The motherboard in this server is failing. NEED UPGRADING ASAP. Novell OS needs upgrading by FEB 30 th PER Novell Tech Support.
ServicePerformed2: Attempted to perform the Pathways updatte. CD Drive is not working on Doug's pc. Pulled pc to shop area and cleaned out with Airhose. Attempted the update again. Completed with errors. Re-Indexed the Pathways. Started the update again. Completed without errors.
ServicePerformed3: Added Leanne Rose to the Novell Server and the Pathways Database. Tested ok. Changed the login on the workstation for Leanne as well. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
CompleteDate: 01/18/2006
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 18 Jan 2006
Time: 13:04:08

ServiceReqd

Pathways Update. Add new user to Network. Server's time is off by 7 hours

TechNotes


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/18/2006
SystemNumber: STI-Proxy
Starttime: 10:00 am
FinishTime: 10:30 am
ServicePerformed1: Powered the DSL modem down. Restarted the modem. Works ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .5
CustSig: Signature On File
CompleteDate: 01/18/2006
Remote Name: 199.6.50.152
Remote User: sarge7
Date: 18 Jan 2006
Time: 11:32:52

ServiceReqd

Internet is down.

TechNotes


Company_Name: Johnson-Nash Metal Product Inc.
Contact: Carrie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/18/2006
SystemNumber: STI-553
Starttime: 11:00 am
FinishTime: 11:30 am
ServicePerformed1: Replaced defective floppy drive on Carrie's pc.
ServicePerformed2: Will quote Craig a replacement pc for this one. Extremely slow. STI-553 Specs: PIII-550 128-RAM. Windows 98 10 Gig Hard drive.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .5
CustSig: Signature On File
CompleteDate: 01/18/2006
Remote Name: 199.6.50.152
Remote User: sarge7
Date: 18 Jan 2006
Time: 11:29:15

ServiceReqd

Replace Defective Floppy Drive. Quote Replacement PC.

TechNotes


Company_Name: American Compressed Steel/Brokerage
Contact: Bruce
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/16/2006
SystemNumber: STI-ALL
Starttime: 2:30 pm
FinishTime: 2:45 pm
ServicePerformed1: Removed the Shareware " Disk Keeper" program from Bruce's pc. Tested ok
ServicePerformed2: Reset the Temperature Alert Levels back to there default states. Tested ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .5
CustSig: Signature On File
CompleteDate: 01/16/2006
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 16 Jan 2006
Time: 14:49:33

ServiceReqd

Check errors on Sandy and Glynis's pc's. Check tape backup system.

TechNotes


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/16/2006
SystemNumber: STI-ALL
Starttime: 11:00 am
FinishTime: 2:30 pm
ServicePerformed1: Contacted the tech support. They hads me remove the KRON998.ini and the eventmgr.cfg files. Restarted pc. Works ok now.
ServicePerformed2: Restarted the Novell Sever. I will need to reinstall the tape backup software to repair problem. Will set a later date with Sandy.
ServicePerformed3: Reinstalled the Windows XP Pro on Glynis's pc. Removed the Virus. Tested ok. Will monitor this pc closely for reinfection.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.5
CustSig: Signature On File
CompleteDate: 01/16/2006
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 16 Jan 2006
Time: 14:45:28

ServiceReqd

Check errors on Sandy and Glynis's pc's. Check tape backup system.

TechNotes


Company_Name: Jeff Wyler - Florence Body Shop
Contact: Jim Moses
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/16/2006
SystemNumber: STI-JIM
Starttime: 10:00 am
FinishTime: 10:30 am
ServicePerformed1: Reinitialized the System Cache to allow more memory to be assigned to the Pathways Programs.
ServicePerformed2: Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .5
CustSig: Signature On File
CompleteDate: 01/16/2006
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 16 Jan 2006
Time: 10:54:13

ServiceReqd

Jim's Pathways is not coming up on the screen.

TechNotes


Company_Name: Ohio Tax Service
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/13/2006
SystemNumber: STI-all
Starttime: 1:45 pm
FinishTime: 3:45 pm
ServicePerformed1: Reconfigured the Backup software to backup ONLY the company data. Ran Full backup job.
ServicePerformed2: Reconfigured the Server Laser 4050 on Debi's pc. Set this printer as the default printer. Tested all ok. Installed USED 300 mb ram on Debi's pc tested ok
ServicePerformed3: Fixed the power button on the laser printer. Tested ok.
ServicePerformed4: Checked all pc's on the Antivirus and Ad-Aware software operation. All are working ok and up to date.
Part1: Qty-01: 300 MB PC133 Ram Used NO CHARGE.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 01/13/2006
Remote Name: 24.172.132.27
Remote User: sarge7
Date: 13 Jan 2006
Time: 15:44:30

ServiceReqd

Backup not working. Fix Debi's Printer assignments. Check ALL pc's for Antivirus operation. Fix the power button on the Laser Printer. Connect the Sharp Printer to the Server.

TechNotes

Note: Will try to locate Pentium III 650 PC100/133 Ram memory 4 pc's. Will also get a 10' LPT cable and an Internal PCI Parallel Port for the Server. ASAP.


Company_Name: Dr. David Dollens
Contact: Cindy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/12/2006
SystemNumber: STI-944
Starttime: 4:00 pm
FinishTime: 6:45 pm
ServicePerformed1: Replaced the Motherboard, CPU, Memory and Power Supply in Cindy's pc. Tested ALL ok
ServicePerformed2: Reinstalled the Windows XP PRO. Reinstalled the PcAnywhere 11.0 Completed without error.
ServicePerformed3: Fixed the Server's connection to the Internet through the Firewall router. Tested all ok.
ServicePerformed4: Added the HP4000 to the Front PC. Tested all ok.
Part1: Qty-01: Intel Motherboard D945Gnt
Part4: Qty-01: 300 Watt ATX Power Supply
Part2: Qty-01: Intel Pentium4 3.2Ghz CPU
Part5: Qty-01: Trip Charge.
Part3: Qty-02: 512 MB DDR-2 Ram Memory
Part6:
BillableHours: 2.75
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 01/12/2006
Remote Name: 71.124.5.171
Remote User: sarge7
Date: 12 Jan 2006
Time: 18:43:52

ServiceReqd

Repair Cindy's PC with upgrade.

TechNotes

Note: Will send bill to Cindy Dollens not Steve Lohman on these types of component repairs.


Company_Name: Malverne Apartments
Contact: Carliss
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/12/2005
SystemNumber: STI-Video
Starttime: 8:30 am
FinishTime: 12:30 pm
ServicePerformed1: Install remaining video cameras. Readjusted two of the cameras. Tested all ok.
ServicePerformed2: Located and assigned ALL camera fuses. Renamed the Monitor 2 camera assignments.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.00
CustSig: Signature On File
CompleteDate: 01/12/2005
Remote Name: 199.6.49.213
Remote User: sarge7
Date: 12 Jan 2006
Time: 12:34:02

ServiceReqd

Finish Istall of Video Cameras.

TechNotes

Note: There are 2 camera left to be used for replacing defective ones. Carliss has them.


Company_Name: Rechtin Heating & Air
Contact: John
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/11/2006
SystemNumber: STI-all
Starttime: 4:30 pm
FinishTime: 6:00 pm
ServicePerformed1: Recover Drawing file for Tom Goetz.
ServicePerformed2: Fixed the Bottomline issue after Timberline Upgrade by removing the Timberline upgrade from Accounting and John;'s pc. Reinstalled the Bottomline 6.41 on these two pc's. Works ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.5
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 01/11/2006
Remote Name: 66.195.158.118
Remote User: sarge7
Date: 11 Jan 2006
Time: 17:53:08

ServiceReqd

Recover Drawing file for Tom Goetz. Fix the Bottomline issue after Timberline Upgrade.

TechNotes


Company_Name: New / Unlisted--->
Contact: Rick Smith
New_Unlisted_Customer: Rick Smith Home PC
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/10/2006
SystemNumber: PCV-RX860
Starttime: 5:30 pm
FinishTime: 9:30 pm
ServicePerformed1: Installed the PC2700-DDR333 512MB Ram into the Sony PCV-RX860. Tested all ok.
ServicePerformed2: Removed all virus entries manually in the system registry. Remove all programs not needed. Deleted all temp files.
ServicePerformed3: Re-installed the Symantec Corp Antivirus and the Ad-Aware programs. Performed the Full scan. Remove several detected files.
ServicePerformed4: Reconfigured the Wireless netowrk connection with WEP-128. Tested all ok.
Part1: Qty-01: PC2700-DDR333 512MB
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 3.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 01/10/2006
Remote Name: 69.133.205.99
Remote User: sarge7
Date: 10 Jan 2006
Time: 21:41:28

ServiceReqd

Troubleshoot system errors.

TechNotes

Note: Rick will call if he wants to install the Proxy configuration.


Company_Name: Kendrick Moving & Storage
Contact: Jim / Greg
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/10/2006
SystemNumber: STI-ALL
Starttime: 1:30 pm
FinishTime: 3:30 pm
ServicePerformed1: Upgrade the OS to Windows XP Pro. Completed without error.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Windows XP Professional Upgrade.
Part4:
Part2: Qty-01: Netgear 4-Port Wireless Router.
Part5:
Part3: Qty-01:Netgear PCI Wireless Network Card.
Part6:
BillableHours: 1.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 01/10/2006
Remote Name: 208.4.221.36
Remote User: sarge7
Date: 10 Jan 2006
Time: 15:15:17

ServiceReqd

Upgrade Windows to Windows XP Pro

TechNotes


Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/10/2006
SystemNumber: STI-00700
Starttime: 10:30 am
FinishTime: 12:30 pm
ServicePerformed1: Replaced the Tape drive with 12/24 gig Used DAT. with 10 tapes.
ServicePerformed2: Reconfigured the Scheduler program. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Seagate 12.24 Gig DAT Drive.
Part4:
Part2: Qty:10: DDS-3 Tape Cartridges.
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.5
CustSig: Signature On File
CompleteDate: 01/10/2006
Remote Name: 24.27.177.210
Remote User: sarge7
Date: 10 Jan 2006
Time: 12:31:48

ServiceReqd

Replace Tape Drive in Denise's Home PC

TechNotes


Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/09/2006
SystemNumber: STI-all
Starttime: 3:30 pm
FinishTime: 4:30 pm
ServicePerformed1: Installed Replacement printer in Sandy's Office. Tested all ok
ServicePerformed2: Delivered existing printer to Rudy. Setup and tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: QTY-01: HP2430THN
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 01/09/2006
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 09 Jan 2006
Time: 16:40:15

ServiceReqd

Install Replacement printer in Sandy's Office. Deliver existing printer to Rudy.

TechNotes


Company_Name: New / Unlisted--->
Contact: Clare Ley
New_Unlisted_Customer: GVSS
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/09/2006
SystemNumber: sti-gvss
Starttime: 10:30 A.M.
FinishTime: 11:30 p.m
ServicePerformed1: Walk through area where network cabling is requested.
ServicePerformed2: Will have to sub-contract to Nor-Com
ServicePerformed3: Will have Nor-Com contact Clare for second walkthrough
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 01/09/2006
Remote Name: 199.6.50.209
Remote User: sarge7
Date: 09 Jan 2006
Time: 11:55:59

ServiceReqd

Walk through for Cable Installation

TechNotes

Will invoice these hours and any additional hours after cabling is completed.


Company_Name: H & S Screw
Contact: Jerry
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/06/2006
SystemNumber: STICarolyn
Starttime: 7:30 am
FinishTime: 1:45 pm
ServicePerformed1: Reconfigured the Front Office Computer for Carolyn. Removed the previous user settings. Restored the settings for Carolyn. Tested all ok.
ServicePerformed2: Restarted the Server. I changed the CPU Temp Warning to 171degrees.
ServicePerformed3: Reconfigured the Antivirus Software on the server to EXCLUDED the BLSWIN32 directory from REALTIME SCANNING while in use by the users. This should reduce the slowness issue.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 6.25
CustSig: Signature On File
CompleteDate: 01/06/2006
Remote Name: 65.40.66.133
Remote User: sarge7
Date: 06 Jan 2006
Time: 11:15:51

ServiceReqd

Reconfigure Front PC for Carolyn. Checkout the Network for slowness.

TechNotes


Company_Name: Ringenbach
Contact: Lisa
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/05/2006
SystemNumber: STI-ALL
Starttime: 1:30 pm
FinishTime: 5:30 pm
ServicePerformed1: Installed and setup Lisa and the User-2 upgraded computers. Cloned all data from the old pc's to the replacement system. Completed without error.
ServicePerformed2: Checked ALL COF programs. Installed the CD burning software on both units. Tested all ok.
ServicePerformed3: Replaced the failed tape 4/8 Gig Tape drive with the DAT-72 Gig Drive. Reconfigured the Server's tape backup software. Tested ok. Relabelled ALL 6 tapes to Days of the week.
ServicePerformed4: Started the Full Daily Backup job to the Wednesday Tape. Completed without error. The printout went to Lisa's printer. Put the Thursday's tape in for next backup.
Part1: Qty-02: Pentium4-3Ghz 512 Computer Upgrades
Part4: Qty-06: DAT 72 Gig Tape Cartridges
Part2: Qty-01: HP DAT-72 Gig Tape Drive
Part5:
Part3: Qty-01: Adaptec Ultra160 SCSI Controller
Part6:
BillableHours: 4.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 01/05/2006
Remote Name: 70.61.16.72
Remote User: sarge7
Date: 05 Jan 2006
Time: 17:11:49

ServiceReqd

Upgrade Lisa and User-2's computers. Install replacement Tape drive in Server

TechNotes


Company_Name: Parktown Cooperative Homes, Inc.
Contact: Angela
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/04/2006
SystemNumber: STI-Prktwn
Starttime: 3.00 pm
FinishTime: 4:30 pm
ServicePerformed1: Installed and setup the replacement FAX machine. Tested all ok.
ServicePerformed2: Attempted to install the Netgear Firewall. Could not install with Winproxy. So I downloaded the latest drivers.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: See Invoice.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 01/04/2006
Remote Name: 69.61.172.140
Remote User: sarge7
Date: 04 Jan 2006
Time: 16:30:22

ServiceReqd

Install Replacement FAX Machine. Install Firewall.

TechNotes

NOTE: Will resend Invoice without the Firewall.


Company_Name: American Compressed Steel
Contact: Rudy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/04/2006
SystemNumber: STI-Rudy
Starttime: 12:00 pm
FinishTime: 12:45 pm
ServicePerformed1: Installed the HP scanner at Rudy's desk. Reinstalled Rudy's pc with Sandy's replacement. Tested all ok.
ServicePerformed2: Gave Rudy a block of instructions on the operation of this scanner. He passed with flying colors.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: HP 8250U Full bed Scanner.
Part4:
Part2: Qty-01: Windows XP Pro Upgrade
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
CompleteDate: 01/04/2006
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 04 Jan 2006
Time: 12:54:39

ServiceReqd

Install Scanner and reinstall Rudy's replacement pc.

TechNotes


Company_Name: Parktown Cooperative Homes, Inc.
Contact: Angela
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/03/2006
SystemNumber: STI-ALL
Starttime: 1:30 pm
FinishTime: 3:30 pm
ServicePerformed1: Replaced Video Monitor on Dorothy's pc. Reinstalled the Windows XP Pro and removed virus from Dorothy's PC. Tested all ok.
ServicePerformed2: Installed Floppy drives on all new units. Tested all ok.
ServicePerformed3: Will get a hardware firewall for the Internet access at this location. ASAP
ServicePerformed4:
Part1: Qty-03: Floppy Drives
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
CompleteDate: 01/03/2006
Remote Name: 69.61.233.194
Remote User: sarge7
Date: 03 Jan 2006
Time: 15:24:07

ServiceReqd

Replace Video Monitor. Install floppy drives all all new units. Fix reboot problems on Dorothy's pc.

TechNotes

NOTE: This is a followup to the previous install. No charge. The parts were already billed on previous invoice.


Company_Name: Malverne Apartments
Contact: Carliss
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/03/2006
SystemNumber: STI-Secure
Starttime: 9:45 am
FinishTime: 1:00 pm
ServicePerformed1: Re-installed the #2 DVR. Replaced the defective Video card. Installed a CD-RW drive in both units. Tested all ok.
ServicePerformed2: Troubleshot the two new cameras not working as of 2:11 am 12/30/2005. The problem is on the Fuse Box #2. The #3 fuse is over-loading the main fuse in box. Removed #3 fuse. All video cameras are up and running on monitor #1.
ServicePerformed3: Will return on 01/12/2006 9:00 am to replace the remaining video cameras that are down on Monitor #2.
ServicePerformed4:
Part1: qty-01: see invoice 06010305-2.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.25
CustSig: Signature On File
CompleteDate: 01/03/2006
Remote Name: 69.61.233.194
Remote User: sarge7
Date: 03 Jan 2006
Time: 15:15:25

ServiceReqd

Continue Install of remaining Video Cameras

TechNotes

NOTE: Paid in FULL Check#: 5236.


Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Doug Idle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/02/2006
SystemNumber: STI-Pathwy
Starttime: 11:45 am
FinishTime: 12:30 pm
ServicePerformed1: Performed Pathways update with graphics. Failed the update. Corrupt record locked up system. Renamed and removed corrupt record. Re-attempted the Pathways update. Completed without error.
ServicePerformed2: Restarted the server database engine. Attempted the Update again. Completed without error.
ServicePerformed3: Remounted the Graphics CD on Server. Reindexed the CCC database. Completed without ERROR.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
CompleteDate: 01/02/2006
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 02 Jan 2006
Time: 12:07:58

ServiceReqd

Pathways Update and Workstation Client Update.

TechNotes

Developed by Sarge for Sarge Technologies, Inc.
Copyright 2004 by [STI]. All Rights Reserved.
 Last Updated: 11/01/11 21:23:58 -0500.

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